Breaking News

Wi-Fi news from Calix

Latest achievement demonstrates Calix’s commitment to support industry standards to ensure that broadband service providers can leverage solutions that meet the latest industry standards while maintaining the flexibility to adopt the broadest possible array of technology in the future

SAN JOSE, CA – November 16, 2021 – Calix, Inc. (NYSE: CALX) today announced that its GigaSpire® BLAST systems have achieved BBF.398 Grade Wi-Fi industry benchmark recognition from the Broadband Forum. The BBF.398 Grade Wi-Fi industry benchmark is included in the Broadband Forum’s (BBF) Issue 2 TR-398 standard. To ensure impartiality, the University of New Hampshire’s InterOperability Laboratory (IOL) conducted a rigorous and vendor impartial new performance test plan. The test measures Wi-Fi performance against a set of absolute requirements, which GigaSpire BLAST systems far exceeded. These achievements demonstrate the longstanding Calix commitment to meet broadband industry standards across its entire portfolio. The industry-leading GigaSpire BLAST systems are part of the fully integrated Revenue Edge Solution, which enables Broadband Service Providers (BSPs) to adopt and deploy new systems and innovative services in days or weeks rather than the typical months and years with a traditional premises model. By pairing the GigaSpire Blast systems with the Calix Cloud and Revenue Edge Suites, BSPs can simplify their operations, excite their subscribers, and grow their value.

Beyond this most recent certification, all Calix GigaSpire BLAST systems can also be managed by any BBF TR-069 compliant Automatic Configuration Server (ACS) to automate remote provisioning and link a subscriber’s device to a BSP’s network and support teams. Calix recently surpassed the milestone of full compatibility with 90 non-Calix gateways and CPE devices with Calix Support Cloud—and further extended its commitment to industry standards by adding support for technical specifications such as Wi-Fi Alliance Wi-Fi CERTIFIED Data Elements™ to its software stack, with plans to add Broadband Forum’s TR-369 standard in an upcoming release. Calix champions industry standards in many ways including:

  • Developing standards and establishing benchmarks to support continuous innovation. Calix actively participates in multiple broadband industry standards and benchmarks such as BBF.398—collaborating with silicon vendors, independent testing labs, software developers, and industry organizations to develop standards that drive innovation for the entire industry.
  • Embracing evolving standards to accelerate time-to-market for BSPs. Calix continues to expand and evolve its dynamic stack environment with the incorporation of TR-069, Wi-Fi Alliance Wi-Fi Data Elements™ and Wi-Fi Alliance Wi-Fi EasyMesh™, and the announced inclusion of TR-369 and Wi-Fi Alliance Passpoint®. These industry standards enable BSPs to unlock tremendous value and accelerate time-to-market.
  • Testing and integrating for seamless ecosystem inclusion. Calix works closely with its customers to streamline and optimize the integration of non-Calix gateways and CPE with in-house testing and certification. Because Calix is committed to supporting BSPs at any point of their transformation journey, BSPs can still use legacy solutions while dramatically reducing unnecessary truck rolls and trouble-call escalations with Calix Support Cloud. They also maintain the flexibility to adopt standards-based gateways in the future.

“Calix is helping to accelerate innovation in the broadband industry by adopting industry standards and benchmarks like TR-398 and BBF.398,” said Lincoln Lavoie, Broadband Forum technical chair. “With new critical performance indicators (KPIs), the standard provides a sharper overview of overall device performance to help operators select the most appropriate business and home solutions to meet subscriber Wi-Fi connectivity demands.”

BBF Issue 2 TR-398 seamlessly validates the devices used in broadband deployments—and sets industry benchmarks to optimize their performance while addressing and identifying potential operational issues before they hit the market. It also updates multiple performance test cases.

“We are proud that the Calix GigaSpire BLAST family are pioneering the deployment of next generation Wi-Fi systems that are first to achieve BBF.398 Grade Wi-Fi industry benchmark validation. This certification marks the latest milestone in our longstanding and continued commitment to open industry standards and organizations,” said Michel Langlois, chief technology officer at Calix. “Without industry standards, products are more expensive to acquire and operate or substitute. Standards help create competition, accelerate innovation, and drive differentiation. Differentiation is how Calix enables BSPs to win, stand out above the rest, and create amazing experiences for their subscribers.”

Register today for the virtual ConneXions Learning Experience for in-depth live and on-demand sessions offering valuable insights for simplifying operations, exciting subscribers with value-added services, and growing value for communities.

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Revenue EDGE Wi-Fi On the Go will deliver seamless Wi-Fi access, single sign-on, and secure roaming throughout neighborhoods and public spaces, enabling BSPs to differentiate their brand, grow their contribution to their community and create new revenue streams.

SAN JOSE, CA – October 18, 2021 – Building on a decade of investment in the Intelligent Access EDGE and Revenue EDGE platforms to deliver an unrivalled pace of broadband service provider innovation, Calix, Inc. (NYSE: CALX) announced Revenue EDGE Wi-Fi On the Go (Wi-Fi On the Go) at its ConneXions conference in Las Vegas. Wi-Fi On the Go will enable broadband service providers (BSPs) to grow their value to their communities and drive revenue by meeting subscriber demand for solutions that extend beyond the home. Through the CommandIQ® mobile app, subscribers will be able to use the new MyCommunityIQ Revenue EDGE Suite to access secure Wi-Fi roaming—with single sign-on—throughout entire neighborhoods. The new Wi-Fi On the Go capabilities will play a key role in building a broader ecosystem by connecting subscribers across neighborhoods, towns, and cities.

Once again, Calix is embracing industry standards to deliver Wi-Fi On the Go. The Wi-Fi Alliance Wi-Fi CERTIFIED Passpoint® protocol will be a core element of the solution that BSPs will leverage to deliver multiple benefits for subscribers, first responders, and public institutions including:

  • For subscribers: Wi-Fi On the Go will enable mobile-like services—such as Wi-Fi calling and mobile data offload—without the need for a mobile network and the monthly bandwidth limitations often associated with such plans. Through CommunityIQ, subscribers will be able to simply sign on once and securely roam across participating access points.
  • For first responders: Wi-Fi On the Go will support critical communications, as a BSP will now be able to offer high-speed and secure Wi-Fi Alliance WPA3™ network access over a single, common network that extends throughout the communities first responders serve. Safety and medical personnel on the road and in proximity to powerful Wi-Fi 6 GigaSpire® BLAST systems can leverage Wi-Fi On the Go to shift from slow, cellular data plans to high-speed Wi-Fi.
  • For public institutions: Wi-Fi On the Go will enable BSPs to offer E-rate services for eligible schools and libraries so they can obtain affordable internet access under the FCC E-Rate program—and keep pace with evolving models for virtual learning.

“We are very excited about Wi-Fi On the Go and are looking forward to the positive impact it will have on our communities,” said Brad Moline, president and chief executive officer of ALLO Communications. “The new Revenue EDGE offering builds on our existing investment in Calix platforms and will play a vital role in optimizing the learning experience, eliminating the digital divide, and supporting public safety service by delivering connectivity over an available network that is fast, reliable and secure. And, best of all, the Revenue EDGE will help to power ALLO’s Gigabit society.”

This latest Revenue EDGE announcement demonstrates the Calix commitment to extend innovation to new use cases that will allow BSPs to continually grow their value.

“With the new Revenue EDGE Wi-Fi On the Go solution, broadband service providers can be sure their subscribers only need to sign in once to access the same ultimate Wi-Fi experience they enjoy at home. It represents an exciting first step that could open up longer term opportunities for an alliance of Calix Customers to extend the ultimate subscriber experiences among communities,” said Shane Eleniak, executive vice president of products for Calix. “Built around Wi-Fi Alliance Wi-Fi CERTIFIED Passpoint technology, MyCommunityIQ delivers seamless network access and roaming between GigaSpire BLAST hotspots. It underscores our active and continued commitment to building first-class solutions with industry standards and protocols such as Wi-Fi Alliance Wi-Fi CERTIFIED Data Elements™ and Wi-Fi Alliance Wi-Fi CERTIFIED Passpoint to enable BSPs to simplify their business, excite subscribers, and grow value.”

Register for the ConneXions 2021 Learning Experience, which takes place virtually November 16-18 at Calix.com to learn more about Revenue EDGE Wi-Fi On the Go for BSPs.

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Revolutionary new Revenue EDGE systems will enable broadband service providers to excite their subscribers with a simple upgrade to any GigaSpire Wi-Fi experience, delivering unmatched performance and breakthrough flexibility to address the most demanding use cases and extreme environments for both residential and small business subscribers

SAN JOSE, CA – October 18, 2021 – Building on a decade of investment in the Intelligent Access EDGE and Revenue EDGE platforms to deliver an unrivalled pace of broadband innovation, (NYSE: CALX) announced new carrier-class Wi-Fi 6E systems, including a hardened system that can withstand even severe outdoor conditions. These new systems mark a major milestone for Calix, its Revenue EDGE platform, and its customers. By incorporating cutting-edge Wi-Fi 6E technology into the GigaSpire® family, Calix is enabling broadband service providers (BSPs) to take full advantage of the newly available 6 GHz band. That means higher throughput and lower latency, less interference, and better performance in dense environments. It also offers increased network efficiency and robust support for the next generation of bandwidth-intensive consumer and business applications. Powered by the Calix Experience Innovation Platform, these new Wi-Fi 6E systems can be leveraged for new deployments or seamlessly added to existing GigaSpire deployments to instantly upgrade that experience to address an ever-expanding set of subscriber use cases—including outdoor use. These new systems will extend the value of the Revenue EDGE platform so BSPs can simplify operations, excite subscribers, and grow the value of their business.

The new GigaSpire BLAST Wi-Fi 6E systems are a foundational component of the Revenue EDGE solution, which includes Calix Support CloudCalix Marketing Cloud, the CommandIQ® mobile app, and Revenue EDGE Suites. They enable BSPs to deliver the interactive bandwidth-intensive applications and services subscribers want. Every system in the GigaSpire BLAST portfolio delivers carrier-class reliability and performance that ensures BSPs can provide their subscribers with an exceptional managed experience. These systems will be included in the expanded portfolio.

GigaSpire BLAST u6e premises systems are tri-band (2.4 GHz, 5 GHz, and 6 GHz) premises systems that are designed to maximize the power of the newly available 6GHz band. The GigaSpire BLAST u6e can also operate as a mesh satellite. To ensure optimal placement and coverage, they can be wall mounted, ceiling mounted, and powered either traditionally or with an Ethernet cable. These systems offer BSPs the broadest set of options for residential and small business use cases that require ultimate performance and deployment flexibility.

  • GigaSpire BLAST u6me is a tri-band mesh satellite. Like other Calix mesh systems (e.g., the GigaSpire BLAST u4m), it can be used to extend coverage in larger premises and premises that feature signal-blocking construction materials. Unlike existing Calix mesh systems, however, the GigaSpire BLAST u6me provides dedicated connectivity to new Wi-Fi 6E-compatible devices. This enables BSPs to quickly and cost-effectively enable their subscribers to adopt cutting-edge technology and the latest and greatest devices without the requirement to replace existing Wi-Fi 6 systems.
  • GigaSpire BLAST u6he is an innovative tri-band system and mesh satellite that is hardened to withstand outdoor conditions including rain, snow, sleet, and temperatures of –4° Fahrenheit (–20° Celsius). Like the GigaSpire BLAST u6e, this system leverages the 6GHz spectrum to open up a new world of use cases as BSPs can bring high-bandwidth services outdoors to the barn, patio, pool, restaurant patio, campground and more. This also makes the BLAST u6he an integral part of the new Revenue EDGE Small Business Solution.
  • GigaSpire BLAST u8xe is a tri-band Wi-Fi 6E system that can operate as a gateway or a mesh satellite. Like the GigaSpire BLAST u6x, this new system will leverage an SFP module to provide BSPs with a single system deployment model for the subscriber premises that support everything from GPON, 10 Gig E (copper), XGS PON, and 10 Gig E (Active Ethernet).

“We’re excited to partner with Calix to take the next big step in delivering amazing Wi-Fi experiences to our residential and small business subscribers. The GigaSpire BLAST systems are enabling us to deploy and deliver the new services that our customers are adopting every day,” said Troy Mack, network operations manager at West Carolina Tel. “Wi-Fi 6E will unlock tremendous possibilities. The fact that we can simply add these new systems to our existing Revenue EDGE portfolio and existing deployments without missing a beat will ensure that we keep ahead of the competition. The fact that we can also offer our subscribers a Wi-Fi system that can withstand outdoor conditions is a huge step forward. This will allow us to deliver high-bandwidth services to every area of our customers’ properties, enabling Wi-Fi to the barn, backyard patio, and small businesses that require more powerful systems.”

The Experience Innovation Platform, which powers all GigaSpire BLAST systems, enables BSPs to adopt and deploy new systems and services with unprecedented speed and efficiency. GigaSpire BLAST systems can be incorporated into a BSP’s operating model in mere days rather than weeks or months. With the accelerating investment in broadband, driven by U.S. federal and state-level funding as well as private investment, the GigaSpire BLAST family enables critical speed-to-market and flexibility.

“The GigaSpire BLAST portfolio offers the broadest range of systems in the market to enable broadband service providers to succeed,” said Shane Eleniak, executive vice president of products for Calix. “We invest in innovation that helps them grow their brand and build deep, lasting relationships with subscribers. We were the first technology provider in the market with Wi-Fi 6 systems designed exclusively for service providers, and with the announcement of our Wi-Fi 6E and hardened capabilities, we will give our customers the agility and flexibility needed to outpace any market competitor—even the consumer giants. These GigaSpire BLAST systems will enable BSPs of any type and size to be first in their market and easily meet the needs of today’s subscribers.”

To learn more, download the white paper, “Expanding Wi-Fi into the 6 GHz Spectrum,” and register for the ConneXions 2021 Learning Experience, which takes place virtually November 16-18 at Calix.com.

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

With its longstanding and continued commitment to open industry standards, Calix gives broadband service providers maximum flexibility to leverage Calix Cloud—delivering compatibility with the broadest array of hardware—so service providers can move quickly to reduce unnecessary truck rolls, support-call volumes, and subscriber churn

SAN JOSE, CA – September 16, 2021 – Calix, Inc. (NYSE: CALX) today announced it has surpassed the milestone of full compatibility for 80 non-Calix gateways and CPE devices with Calix Support Cloud. Achieving this milestone is possible because of Calix’s commitment to industry standards, such as the Broadband Forum (BBF) TR-069 specification. Similarly, all Calix GigaSpire® BLAST systems can be managed by TR-069 compliant Automatic Configuration Servers (ACS) to automate remote provisioning and link a subscriber’s device to a broadband service provider’s (BSP) network and support teams. The industry leading GigaSpire BLAST systems enable BSPs to harness subscriber data to provide a seamless customer support experience, deliver Wi-Fi performance that excites subscribers (in part by virtually eliminating the need for mesh extenders), and offer revenue-generating cloud-based services subscribers love (such as parental controls and network security). Because Calix is committed to supporting BSPs at any point of their transformation journey, BSPs can still use legacy solutions while dramatically reducing unnecessary truck rolls and trouble-call escalations with Calix Support Cloud. They also maintain the flexibility to adopt standards-based gateways in the future.

Calix is further extending its commitment to industry standards by adding technical specifications such as Broadband Forum’s TR-369 and Wi-Fi CERTIFIED Data Elements™ to its software stack. These specifications are particularly important components of a standardized broadband ecosystem because they enable BSPs of all sizes to tap out-of-the-box device management, monitoring, upgrade, and control capabilities. Such features further enhance the connected home experience—including premium managed Wi-Fi services delivered by GigaSpire BLAST systems and the Revenue EDGE solution. Leveraging TR-369 and Wi-Fi CERTIFIED Data Elements™, Calix will deliver high-speed telemetry and further expand its Experience Innovation Platform for GigaSpire® BLAST systems with value-added, managed services and new cloud-based applications.

These specifications will enable BSPs to deliver a more complete solution for subscribers while providing deeper subscriber insights for BSPs. BSPs will be able to leverage rich, streaming, analytics that provide real-time insight into the subscriber experience. These new standards will also extend compatibility to the Internet of Things (IoT) devices that are proliferating in subscribers’ homes and businesses. Armed with technology that embraces these new standards, BSPs will be able to truly take control of the subscriber experience and ensure delivery of an exceptional experience.

Calix has long supported open industry standards while providing BSPs the flexibility to innovate at their own pace. Calix supports industry standards in many ways including:

  • Creating and co-authoring. Calix actively participates in the creation and benchmarking of multiple broadband industry standards—collaborating with both silicon vendors and software developers.
  • Testing and integrating. Calix works closely with its customers to streamline and optimize the integration of non-Calix gateways and CPEs with in-house testing and certification.
  • Expanding and supporting. Calix continues to evolve its dynamic stack environment with the incorporation of TR-069, TR-369, Wi-Fi CERTIFIED Data Elements™ and additional industry standards.

“Members like Calix are propelling the broadband industry by adopting industry standards that foster widespread innovation and drive global scale,” said John Blackford, Chairman, Broadband Forum. “The future of broadband depends on a collective, collaborative approach that goes beyond delivering high-quality point solutions. By combining the flexibility and speed of open source with the efficiencies of interoperability and open standards, the market possibilities become endless—opening up a world of collaborative opportunity for BSPs and their subscribers.”

“At Calix, we don’t believe in gated, limited ecosystems, nor do we believe that something must be proprietary to be innovative,” said Shane Eleniak, senior vice president, Revenue EDGE products for Calix. “This is why we proudly support industry standards like TR-369, Wi-Fi Alliance’s Wi-Fi Data Elements™, and Wi-Fi EasyMesh for our GigaSpire® BLAST systems, as well as the NETCONF protocol and YANG data models for our Network Innovation Platform (AXOS®). In addition, as a key contributor to—and an early adopter of—the Wi-Fi Alliance Wi-Fi CERTIFIED Data Elements™ model, Calix Support Cloud incorporates hundreds of different performance indicators to help diagnose and troubleshoot network performance. With our active support for industry standards, Calix continues to foster industry collaboration and encourage innovation so BSPs can simplify their business, excite subscribers, and grow value.”

To learn more, read about how Calix is simplifying support for multiple vendor gateways.

*Wi-Fi CERTIFIED Data Elements™ is a registered trademark of Wi-Fi Alliance.

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix University offers a personalized approach to learning based on specific job function, enabling professionals in the broadband industry to quickly up level their skills in multiple areas, including operations, marketing, engineering, and more

SAN JOSE, CA – August 26, 2021 – Calix, Inc. (NYSE: CALX) has launched a new virtual university to make learning more accessible for broadband service providers (BSPs) with personalized educational content and an expanded list of courses and certifications. Calix is building on its Education Services expertise to combine the existing Calix Solutions Academy as well as the soon-to-launch Broadband Academy and Broadband Marketing Academy under a single digital campus. Calix Solutions Academy accelerates time to knowledge and proficiency on Calix premises, cloud, and access solutions—while the Broadband Academy will deliver a cross-persona curriculum that covers the five-step Calix process to building a successful broadband business: fund, design, build, operate, and market. To assist BSPs with the latter, the Broadband Marketing Academy will deliver best practices for simplifying and automating market processes, exciting subscribers, and growing return on marketing investments.

Students begin their journey at Calix University by logging in to an intuitive and personalized learning portal that provides access to the various Calix academies and communities. From there, students in the broadband industry can enjoy an engaging experience that is:

  • Personalized: Courses, catalogs, certifications, calendars, and learning plans are intelligently personalized and prioritized based on job role and persona—making it easier for students to find and complete the most appropriate courses and certifications to advance their careers and increase customer satisfaction.
  • Managed: Courses are easily started, stopped, and resumed—allowing students to comfortably learn at their own pace. To sharpen the focus on high value topics that matter most to the broadband industry, BSPs will have granular control of learning paths, courses, and certifications, as well as access to progress reports.
  • Fun: An optional gamified learning environment will add a fun and friendly competitive edge with badges and “Calix Champion Points” that mark training and certification milestones.

With a growing list of role-based and skill-focused academies within the university structure, Calix is significantly expanding its educational curriculum to better prepare critical roles and departments to succeed in the broadband industry which is growing rapidly thanks to government subsidies and private equity funding. Calix customers such as South Central Communications are already seeing real value in the personalized learning experience that Calix University provides.

“South Central Communications has always valued training very highly. It makes our employees feel valued, and in the end, it creates a better subscriber experience because we’re providing better service, higher quality, and less downtime,” said Kerry Alvey, chief operating officer at South Central Communications. “I really like how the new Calix University provides a step-by-step guide of the suggested training and a better experience for the learner. Calix Education Services continues to enable our customer support and help our field technician teams feel confident and better understand the services we’re delivering to subscribers.”

“In 2015, we founded Calix Academy to help broadband service providers learn the best practices, tools, and insight they need to deliver the ultimate subscriber experience,” said Martha Galley, senior vice president of customer engagement and services for Calix. “In 2021, we are expanding the value of our partnership with BSPs by opening the digital doors of the new Calix University to offer a persona-based experience that simply cannot be found anywhere else. Calix University—which represents a strategic investment in the continued evolution of our educational services—enables BSPs to accelerate their learning so they can launch new and innovative services, build high performance networks, and improve go-to-market effectiveness that will excite eager subscribers.”

To learn more, take a tour of the new Calix University.

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix extends its 10G PON market leadership with new line cards and transport solutions, enabling broadband service providers to easily deploy and scale future-proof XGS-PON networks that deliver 100G, while slashing OPEX with the Calix Intelligent Access EDGE and Network Innovation Platform (AXOS®)

SAN JOSE, CA – August 25, 2021 – Calix, Inc. (NYSE: CALX) today announced new line card solutions, the E7-2 Intelligent Modular System XG801 and CE201, to simplify the deployment of software defined XGS-PON networks and accelerate the adoption of 100G transport, even in temperature hardened environments like cabinets. These line cards are the latest critical systems enhancements that expand the power of the Intelligent Access EDGE solution and leverage the Network Innovation Platform to seamlessly integrate new capabilities into broadband service provider (BSP) networks and deliver an Always On subscriber experience. The ability to seamlessly integrate the new line cards validates that the Intelligent Access EDGE is truly future proof and enables BSPs to meet ever-increasing bandwidth and capacity demands. In addition to delivering blazing fast speeds and supporting expanded use cases, the Intelligent Access EDGE solution and the Network Innovation Platform help BSPs slash operational costs by reducing back-office integrations from months to days—and cutting service provisioning times and turnups from hours to minutes. Over 180 BSPs around the world are building Calix-powered access networks with XGS-PON technology to deliver high-speed symmetrical 10G services to both residences and businesses.

For these broadband service providers, the access network, along with continued subscriber satisfaction, are critical long-term investments. This is why they are choosing the Intelligent Access EDGE, powered by the Network Innovation Platform, to significantly reduce deployment times and future-proof their networks. The two new AXOS E7-2 Intelligent Modular System line cards, the XG801 and the CE201, along with the latest 10G Outdoor GigaPoint ONT, the GP4200XH, enable BSPs to deliver 10 Gbps XGS-PON services, high-density aggregation, and 100G temperature hardened transport capabilities while simplifying the addition of more capacity and scale to their networks.

With the Network Innovation Platform and new line cards, broadband service providers can accomplish the following.

  • Reduce back-office system integration by as much as 83 percent: Simplify network operations by dramatically reducing the time to integrate OSS/BSS systems by capitalizing on consistent software operations regardless of the physical infrastructure layer. By leveraging a common integration model, integration timelines can be reduced from months to days.
  • Reduce time-to-provision and new services turnup by up to 87 percent: Automated network service provisioning delivers massive improvements in network operations efficiency by automating ONT service activations and moves—and dramatically reducing the time required to install and turn up new services from hours to minutes.
  • Embrace common operational workflows: Enable service providers to deploy the new line cards without impacting current operational workflows—including service turn-up and provisioning.
  • Leverage advanced thermal management: Latest Calix innovation available on both the XG801 and CE201 enables the use of widely available commercial temperature (C-Temp) 100G optics to be used in outside plant cabinets (i.e., industrial temperature applications), simplifying the addition of capacity throughout the access network.
  • Quickly and easily meet network capacity demands: Deliver L2 FTTH/FTTB residential and business 10 gigabit XGS-PON/GPON services, providing high density aggregation and 100G transport flexibility, as well as 10GE point-to-point. These services, used in combination with Automated Network Service Provisioning, eliminate the need to roll a truck for subscriber bandwidth upgrades.

With its Always On capability, Calix customers are leveraging the Network Innovation Platform to enjoy seamless and rapid implementation of access network software upgrades with zero downtime. For example, Jade Communications is growing its network and connecting more southern Colorado communities to fiber broadband—while maintaining network connectivity throughout the process. To further accelerate software upgrades, BSPs can also tap new Calix Network Software Upgrade Services, which can reduce update times by 25 percent or more, and cut upgrade costs by an additional 33 percent.

“Bandwidth-hungry applications such as streaming video and online gaming made it clear that our legacy GPON network was simply unable to keep up with subscriber demands,” said Frank Hansen, general manager at Mahaska Communications Group. “We realized that if we wanted to excite subscribers with fast speeds and a new generation of cloud-based applications, we would need to transition to a 10G XGS-PON network. With the Always On Calix Intelligent Access Edge and Automated Network Service Provisioning, powered by the Network Innovation Platform (AXOS), we will be able to rapidly upgrade our network to XGS-PON and turn up the new XG801 line card without any down time.”

“Broadband service providers need XGS-PON networks to support applications like HD and 4K content streaming, video surveillance services, and cloud-enabled interactive gaming,” said Michel Langlois, chief development officer at Calix. “The new line cards and optical solutions for the Intelligent Access EDGE, which is powered by the Network Innovation Platform (AXOS), radically simplifies the path to XGS-PON and 100G transport—ushering in unprecedented scale, capacity, and cost-per-bit economics. The new solutions and the Network Innovation Platform are already making it easier than ever for BSPs to build future proof 10G networks as shown by the number of service providers that installed the cards and instantly moved subscribers over.”

To learn more about best practices for implementing 10G PON/XGS-PON, watch our “10G Fiber Networks For the Future: Top Considerations From The Experts” webinar and “Accelerate Service Delivery With a Virtual Lab: AXOS Sandbox” webinar to learn how to dramatically improve time to market by up to 70 percent for new XGS-PON services.

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix Operations Cloud combines machine learning, automation, and predictive insights in a single cloud solution for broadband operations teams, enabling BSPs to grow their value by proactively managing the entire subscriber facing network to deliver the ultimate subscriber experien

SAN JOSE, CA – August 24, 2021 – Calix, Inc. (NYSE: CALX) has launched Calix Operations Cloud to enable broadband service providers (BSPs) to simplify their operations by seamlessly managing and delivering the ultimate subscriber experience. Calix Operations Cloud leverages machine learning and actionable insights to automate workflows, reduce truck rolls, lower support costs, and increase subscriber satisfaction. The solution offers an end-to-end view of network health by providing visibility into the critical systems and operations in the access network as well as the subscriber experience inside the premises. With Calix Operations Cloud, BSP operations teams now have complete visibility across the entire subscriber base and the ability to understand the entire experience across important subscriber characteristics including service tier, geography, network topology and more. Calix Operations Cloud will also address the entire Intelligent Access EDGE portfolio (powered by the Network Innovation Platform (AXOS®), the entire Revenue EDGE portfolio (powered by the Experience Innovation Platform (EXOS) as well as EXA access systems, GigaCenters, and third-party customer premises equipment (CPE). Calix Operations Cloud is also designed for simple integration with industry leading operations support and billing support systems. By providing an end-to-end view, Calix Operations Cloud will significantly increase operational agility for BSPs, enabling them to dramatically slash OPEX by proactively identifying potential issues and solving them before they occur.

Broadband service providers can build on valuable customer support insights gleaned from Calix Support Cloud to rapidly incorporate analytics into their broader operational processes with:

  • Network Performance and Subscriber Experience Insights—Actionable insights provide a holistic, 360-degree view of the access network and subscriber premises health status. This enables BSPs to reduce truck rolls and minimize service calls by proactively—and remotely—preventing slowdowns and service interruptions. With Calix Operations Cloud, BSP personnel can effectively track and analyze usage trends, quickly identify high-bit error rates, and highlight security issues, such as DDoS attacks.
  • Proactive and Predictive Maintenance—Advanced machine learning algorithms generate and prioritize maintenance recommendations based on analysis of past network behavior. This proactive approach helps BSPs reduce support calls and truck rolls by replacing red-flagged infrastructure before equipment failure occurs.
  • Automated Network and Subscriber Operations Workflows—Tedious workflows and processes are automated, increasing operational efficiencies and effectively eliminating the need for human intervention. Examples include end-to-end subscriber provisioning (turnups), system lifecycle management, and bulk workflow automation such as extending NetOps to the access network.

To accelerate the implementation, integration, and amazing ROI potential of Calix Operations Cloud, Calix has introduced Premier Success for Operations, a service that enables BSPs to achieve a faster return on Cloud investments, improve operational workflow integration, and continuously meet business objectives such as lowering OPEX and CAPEX.

“Historically, there wasn’t a single application on the market that spanned visibility into our end-to-end operations, so we pieced together an application to help our teams manage our broadband operations,” said Nick Colton, director of technical support, ALLO Communications. “With Calix Operations Cloud now available, we’ll be able to more effectively streamline our operations, reduce customer service calls, and minimize truck rolls. It also gives our network engineering teams detailed visibility into the access network we haven’t always had. We also have improved visibility into the alarms that we receive across our ever-expanding access network. Calix Operations Cloud ultimately will help us automate multiple tasks and accelerate subscriber turnups, allowing us to focus on growing the value of our community by rapidly rolling out new services at higher speeds. This is crucial as ALLO rapidly expands into new markets.”

“Complete visibility into the entire subscriber experience is a game-changer for our customers and an exciting step forward on the Calix all-platform journey,” said Shane Eleniak, senior vice president Revenue EDGE products for Calix. “Once again Calix is breaking new ground in the broadband industry by introducing innovative cloud applications and software solutions that help BSPs of all sizes compete, win, and grow value for themselves and their communities. By providing an end-to-end, 360-degree view of the access network and subscriber health, the actionable insights delivered by Calix Operations Cloud are leveraged to identify usage trends, quickly spot high-bit error rates, and flag security issues. Increased operational agility and automation means BSPs can shift their focus to adding subscribers and quickly turning up new services to support bandwidth-hungry applications like streaming video content, video surveillance services, and cloud-enabled interactive gaming.”

To learn more, you can view our Calix Operations Cloud product page.

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Facebook integration with Calix Marketing Cloud puts high marketing ROI front and center with a single, built-in performance dashboard that automates campaigns from segmentation to execution to results—making it easy for broadband providers to upsell existing subscribers, attract new ones at scale, and grow the value of every dollar invested in Facebook marketing

SAN JOSE, CA – August 17, 2021 – Calix, Inc. (NYSE: CALX) today launched the seamless integration of Calix Marketing Cloud with Facebook, Inc., the world’s largest and most influential social media platform. This latest enhancement to the Revenue EDGE solution will further enable broadband service providers (BSPs) of any size to quickly and easily improve their marketing return on investment (ROI) by automating marketing workflows and infusing them with the intelligence to successfully segment, target, execute, and measure omnichannel marketing campaign performance in a fully integrated fashion. As the second in a series of planned integrations with major social media and marketing technology platforms (the first was Mailchimp), the Facebook integration underscores Calix’s deep commitment to deliver turnkey solutions to BSPs that help them excite subscribers and grow the value of their marketing operations.

The integration with the Facebook platform offers additional, out-of-the box marketing functionalities that enable BSPs to accomplish the following.

  • Simplify new subscriber acquisition: By combining behavioral data from Marketing Cloud with deep and rich data from Facebook, marketers can create lookalike audience models based on subscriber-specific segments. These can help broadband providers attract, acquire, and excite new subscribers with value-added services that help drive key business results—such as average revenue per user (ARPU)—while enabling marketing teams to accomplish more within their existing marketing budgets.
  • Automate marketing ROI: With automated workflows driving billing data, behavioral insights, and real-time marketing channel results and campaign performance directly into Marketing Cloud, marketers can quickly and easily calculate and assess the impact and ROI of their marketing spend on Facebook campaigns in real time. These help to uncover actionable insights that drive acquisition, cross-sell, and upsell, while also reducing churn, making it easier and more efficient to track, manage, and grow revenue. This eliminates the need to manually export audience spreadsheets and contact lists between Marketing Cloud and Facebook.
  • Streamline campaign deployment: EDGE Enablement resources further simplify marketers’ go-to-market programs with ready-to-use and easily customizable Facebook campaign assets and collateral available in the Electronic Content Builder library and Market Activation Video Editor. Calix Premier Customer Success Service offerings, including updates to the Education Services curriculum for Revenue EDGE, help ensure that marketers are maximizing subscriber engagement and realizing value quickly with Facebook.

By tapping these collective capabilities, BSPs of all sizes and types can create a scalable, world-class marketing organization. With cost of acquisition at a fraction of what traditional marketing tactics cost, marketers can deploy impactful campaigns thanks to enriched, third-party audience data from Facebook, and then schedule and deploy automated, contextual campaigns across multiple channels. That means, for example, subscribers exceeding their usage limits can receive a triggered Mobile Notification upgrade offer from Marketing Cloud into the CommandIQ® app while receiving an email via Mailchimp and viewing a targeted Facebook advertisement on their feed.

“As avid Facebook marketers, we are eager to put the newest Calix Marketing Cloud integration into practice so that we can further simplify our marketing campaigns and realize additional value from these enhanced capabilities not just for us, but also for our clients,” said Dustin Schlaefli, director of customer engagement for Nex-Tech, a BSP headquartered in Kansas. “Data and automation have fundamentally transformed the face of marketing, making it daunting for even the most seasoned marketers to operationalize. Calix Marketing Cloud takes the incredible complexity of machine learning and intelligent automation and simplifies it, providing actionable insights in an easily digestible format. We are excited to leverage the combined powers of Marketing Cloud and Facebook to take our marketing campaigns to the next level.”

Calix Marketing Cloud is the only marketing platform purpose-built for the BSP marketer that uses contextual, behavioral data specific to the broadband industry. Marketing Cloud leverages built-in intelligence and machine learning to simplify processes and generate hyper-focused segments and audiences that enable relevant, targeted event-triggered communications that excite subscribers. Marketers can uncover actionable insights that increase campaign take rates and grow their business through acquisition, cross-sell, up-sell, and reduced churn.

“Today’s announcement marks another leap forward in our journey to greatly simplify marketing for broadband marketers, who are eager to adopt the latest digital marketing strategies regardless of size,” said Matt Collins, chief marketing officer at Calix. “The ability to integrate with Facebook, the world’s largest social media platform, and automate the end-to-end marketing process with Marketing Cloud allows even the smallest BSP to operate as if they employed a team of data scientists and social media experts thanks to our extraordinarily simple to operate yet sophisticated marketing technology platform. It enables BSPs, of all sizes, to leverage advanced real-time behavioral insights to market smarter and achieve incredible ROI to grow the value of every dollar they invest in marketing campaigns. We are thrilled to arm customers with this latest capability and look forward to adding more integrations in the months ahead.”

The new integration will be available beginning August 20, 2021. To learn more, view a replay of our recent webinar, “Three Marketing and Subscriber Experience Strategies to Capture the Post-Pandemic Boom.”

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Privately funded service provider excites subscribers and meets pent-up demand in underserved communities across Western Canada with end-to-end Calix solutions that deliver popular premium managed Wi-Fi services over a lightning-fast network—dramatically growing its value in one yea

SAN JOSE, CA – August 5, 2021 – Calix, Inc (NYSE: CALX) announced today that Northern Lights Fiber, a newly created brand under fiber network builder, owner, operator, and service provider Canadian Fiber Optics (CFOC), is signing up premium managed Wi-Fi subscribers at a record pace with the end-to-end capabilities of the Revenue EDGE and Intelligent Access EDGE solutions. Specifically, excited residents across rural Alberta communities are embracing the extensive set of parental controls available via ExperienceIQ and the home network security of ProtectIQ—two value-added EDGE Suites applications delivered via Northern WiFi, the branded version of the CommandIQ® mobile app. These add-on offerings are boosting average revenue per user (ARPU) projections by 25 percent in the pre-sales stage alone and before most of the fiber broadband networks are even built in these communities—satisfying pent-up demand for these popular services in previously underserved areas. Northern Lights Fiber’s new XGS-PON fiber-to-the-home (FTTH) network builds will leverage the Network Innovation Platform (AXOS®) and the Intelligent Access EDGE to streamline operations—including rapid back-office integration—and deliver an Always On experience. As a result, Northern Lights Fiber will roll out service in the community of Valleyview later this summer with speeds up to 10 Gigabit, making it Canada’s fastest residential internet service.

Northern Lights Fiber was founded in 2020 as a subsidiary of CFOC to specifically serve rural and remote residential as well as small and medium-sized business customers. Following the rapid, five-month buildout of its fiber broadband network in the community of Grande Cache, Northern Lights Fiber began rolling out its three tiers of managed Wi-Fi service offerings to residents. Each tier includes the blazing-fast GigaSpire® BLAST u6 Wi-Fi 6 system, which is powered by the Experience Innovation Platform to enable rapid installation and deployment that reduce both capital and operating expenses.

To further grow its value, Northern Lights Fiber is selling EDGE Suites cloud applications as add-ons for a nominal monthly fee. Alternatively, subscribers can upgrade to its Experience package, which offers both ExperienceIQ, ProtectIQ, and a GigaSpire BLAST u4 system for use as a Wi-Fi mesh extender. To date, the Experience package boasts a 40 percent take rate, and Northern Lights Fiber expects to double the number of customers who sign up for at least one other add-on service by the end of the year. The same pricing structure applies to the Alberta municipalities of Valleyview, Wembley, and several other rural communities—where construction of the Calix-powered fiber broadband networks is either underway or scheduled to begin soon and pre-sales demand for these services is driving up ARPU projections.

“It’s not a typical strategy—but we’re not a typical company,” said Johann Reimer, director of marketing and sales for both Northern Lights Fiber and Canadian Fiber Optics. “We are a privately funded, fiber-first organization that is deeply embedded in and committed to investing in our communities. We are simply dedicated to helping residents and businesses in rural Canada realize the significant economic and social benefits of broadband internet, and Calix has enabled us to get to market quickly with a compelling offering that resonates with subscribers across the province.”

In addition to EDGE Suites, which some Calix customers are using to achieve up to 99 percent uptake of their premium managed Wi-Fi services, Northern Lights Fiber is also in the process of implementing Calix Support Cloud and Calix Marketing Cloud. Support Cloud will give Northern Lights Fiber full visibility of its subscribers’ network experience, simplifying customer support, reducing and quickly resolving trouble tickets, and decreasing unnecessary truck rolls by up to 60 percent. Marketing Cloud provides advanced, data-driven insights that will allow Northern Lights Fiber to segment, target, and offer services that excite subscribers and drive new revenue opportunities.

“Northern Lights Fiber is an innovator that is shaking up the service provider landscape in rural Canada,” said Alan Lieff, vice president of sales for Calix. “By partnering with Calix on everything from cutting-edge fiber infrastructure to advanced subscriber-facing solutions, Northern Lights Fiber is well on its way to achieving its 80 percent take rate goal and delivering Canada’s fastest residential internet service by the end of the year. The combined value of the integrated Intelligent Access EDGE and Revenue EDGE solutions will help Northern Lights Fiber grow its value for years to come, exciting subscribers across rural Alberta with popular services at incredibly high speeds and putting them firmly in control of their connected home experience.”

Learn more about EDGE Suites and view a replay of our recent webinar, “How to Offer the Premium Services That Subscribers Want.”

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Excited members of Kansas-based cooperative embrace managed Wi-Fi offerings delivered via the full Revenue EDGE solution, including subscriber-facing applications in EDGE Suites—particularly the home-network security services in ProtectIQ

SAN JOSE, CA – July 22, 2021 – Calix, Inc. (NYSE: CALX) today announced that SCTelcom is continuing to dramatically transform its business and grow its value with Revenue EDGE. Most recently, SCTelcom achieved an extraordinary 200 percent increase in the adoption of its premium-level managed Wi-Fi package in just seven months and a 95 percent take rate of ProtectIQ®—a value-added EDGE Suites application that secures members’ home networks—only one year after launching. SCTelcom’s formula for success consists of leveraging the full Revenue EDGE solution: bundling ProtectIQ alongside the cutting-edge Wi-Fi 6 certified GigaSpire BLAST® system and the cooperative’s newly branded CommandIQ® mobile app, SCT WiFiConnect, into its three tiers of managed Wi-Fi service offerings. SCTelcom then leverages the real-time data insights of Calix Marketing Cloud to identify, segment, and target members based on their usage, resulting in experience-based offerings that excite members across southcentral Kansas and northcentral Oklahoma and drive new, recurring revenue streams.

A longtime Calix customer, SCTelcom began rolling out the full Revenue EDGE solution in 2019 to differentiate its brand and expand into new service territories. Since then, SCTelcom has continued to build on its early and impressive results, and now boasts a 76 percent mobile app attachment rate that gives members everything they need to control their home Wi-Fi experience at their fingertips and provides SCTelcom with a direct and branded communications channel to develop deep and continuous relationships with members. The managed Wi-Fi experience includes the capabilities of ProtectIQ which provides advanced security protection from threats such as malware, ransomware, and other types of increasingly sophisticated cyberattacks. By bundling ProtectIQ into all three tiers of its managed Wi-Fi service offerings, SCTelcom takes the complexity out of cybersecurity for its members.

2020 online survey of more than 1,200 broadband subscribers conducted by Calix, together with global technology analyst and advisory firm MOOR Insights & Strategy, found that most consumers inherently trust their service providers to protect their personal data. Moreover, most respondents identified their service providers as a top choice for home network security solutions.

“We recognize that whole home network security is no longer an option—it’s an absolute requirement as people spend more time working, learning, and entertaining online,” said Carla Shearer, CEO and general manager for SCTelcom. “We chose to include ProtectIQ with all three tiers of our managed Wi-Fi service offerings to differentiate from the competition with a highly sophisticated yet simple to use application that provides peace of mind to our members who are increasingly concerned about their online security. By leveraging the full power of the Revenue EDGE, we have seen a tremendous take rate of this value-added service in just one year, contributing to our overall 20 percent increase in managed Wi-Fi services adoption among our members.”

 

SCTelcom is further reducing operating expenses with the actionable insights from Calix Support Cloud. Remote management and troubleshooting capabilities, thanks to the seamless integration between SCT WiFiConnect and Support Cloud, provide unprecedented in-home network visibility, enabling customer support representatives to resolve issues quickly and proactively. As a result, SCTelcom has also reduced the number of inbound calls related to SSID password resets—the main reason for member-related support calls—and cut truck rolls by 30 percent in a single year.

SCTelcom leans on the expertise of Calix Premier Customer Success Services to accelerate time to value, implement best practices, and drive service adoption to maximize revenue. SCTelcom is applying these lessons, backed by the real-time data insights of Marketing Cloud, to successfully identify, segment, and target members based on their usage to help drive adoption of ExperienceIQ™, another EDGE Suites application that will excite members with enhanced parental control capabilities to block content or applications, set usage limits, and view usage information.

“SCTelcom is an innovative leader using the Revenue EDGE portfolio to its fullest potential, harnessing the power of the integrated Calix Cloud coupled with the convenience of mobile apps to simplify its operations, excite members with new, revenue-generating services, and grow its business,” said Michael Weening, president and chief operating officer for Calix. “This is what service providers of any size can accomplish when they embrace the power of the platform. Armed with real-time data and mobile notifications that provide a direct communication channel to members, SCTelcom is fueling rapid growth, creating seamless experiences and delighting members with value-added services for their connected home. As a trusted partner, we are thrilled to support SCTelcom’s ongoing success.”

Watch Carla Shearer’s session at  ConneXions to learn more about SCTelcom’s journey with Calix, and view a replay of our recent webinar, “How to Offer the Premium Services That Subscribers Want.”