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Wi-Fi news from Calix

Excited members of Kansas-based cooperative embrace managed Wi-Fi offerings delivered via the full Revenue EDGE solution, including subscriber-facing applications in EDGE Suites—particularly the home-network security services in ProtectIQ

SAN JOSE, CA – July 22, 2021 – Calix, Inc. (NYSE: CALX) today announced that SCTelcom is continuing to dramatically transform its business and grow its value with Revenue EDGE. Most recently, SCTelcom achieved an extraordinary 200 percent increase in the adoption of its premium-level managed Wi-Fi package in just seven months and a 95 percent take rate of ProtectIQ®—a value-added EDGE Suites application that secures members’ home networks—only one year after launching. SCTelcom’s formula for success consists of leveraging the full Revenue EDGE solution: bundling ProtectIQ alongside the cutting-edge Wi-Fi 6 certified GigaSpire BLAST® system and the cooperative’s newly branded CommandIQ® mobile app, SCT WiFiConnect, into its three tiers of managed Wi-Fi service offerings. SCTelcom then leverages the real-time data insights of Calix Marketing Cloud to identify, segment, and target members based on their usage, resulting in experience-based offerings that excite members across southcentral Kansas and northcentral Oklahoma and drive new, recurring revenue streams.

A longtime Calix customer, SCTelcom began rolling out the full Revenue EDGE solution in 2019 to differentiate its brand and expand into new service territories. Since then, SCTelcom has continued to build on its early and impressive results, and now boasts a 76 percent mobile app attachment rate that gives members everything they need to control their home Wi-Fi experience at their fingertips and provides SCTelcom with a direct and branded communications channel to develop deep and continuous relationships with members. The managed Wi-Fi experience includes the capabilities of ProtectIQ which provides advanced security protection from threats such as malware, ransomware, and other types of increasingly sophisticated cyberattacks. By bundling ProtectIQ into all three tiers of its managed Wi-Fi service offerings, SCTelcom takes the complexity out of cybersecurity for its members.

2020 online survey of more than 1,200 broadband subscribers conducted by Calix, together with global technology analyst and advisory firm MOOR Insights & Strategy, found that most consumers inherently trust their service providers to protect their personal data. Moreover, most respondents identified their service providers as a top choice for home network security solutions.

“We recognize that whole home network security is no longer an option—it’s an absolute requirement as people spend more time working, learning, and entertaining online,” said Carla Shearer, CEO and general manager for SCTelcom. “We chose to include ProtectIQ with all three tiers of our managed Wi-Fi service offerings to differentiate from the competition with a highly sophisticated yet simple to use application that provides peace of mind to our members who are increasingly concerned about their online security. By leveraging the full power of the Revenue EDGE, we have seen a tremendous take rate of this value-added service in just one year, contributing to our overall 20 percent increase in managed Wi-Fi services adoption among our members.”

 

SCTelcom is further reducing operating expenses with the actionable insights from Calix Support Cloud. Remote management and troubleshooting capabilities, thanks to the seamless integration between SCT WiFiConnect and Support Cloud, provide unprecedented in-home network visibility, enabling customer support representatives to resolve issues quickly and proactively. As a result, SCTelcom has also reduced the number of inbound calls related to SSID password resets—the main reason for member-related support calls—and cut truck rolls by 30 percent in a single year.

SCTelcom leans on the expertise of Calix Premier Customer Success Services to accelerate time to value, implement best practices, and drive service adoption to maximize revenue. SCTelcom is applying these lessons, backed by the real-time data insights of Marketing Cloud, to successfully identify, segment, and target members based on their usage to help drive adoption of ExperienceIQ™, another EDGE Suites application that will excite members with enhanced parental control capabilities to block content or applications, set usage limits, and view usage information.

“SCTelcom is an innovative leader using the Revenue EDGE portfolio to its fullest potential, harnessing the power of the integrated Calix Cloud coupled with the convenience of mobile apps to simplify its operations, excite members with new, revenue-generating services, and grow its business,” said Michael Weening, president and chief operating officer for Calix. “This is what service providers of any size can accomplish when they embrace the power of the platform. Armed with real-time data and mobile notifications that provide a direct communication channel to members, SCTelcom is fueling rapid growth, creating seamless experiences and delighting members with value-added services for their connected home. As a trusted partner, we are thrilled to support SCTelcom’s ongoing success.”

Watch Carla Shearer’s session at  ConneXions to learn more about SCTelcom’s journey with Calix, and view a replay of our recent webinar, “How to Offer the Premium Services That Subscribers Want.”

Petit Jean Fiber grows its value by building a world-class fiber-to-the-home network that will deliver unrivaled managed Wi-Fi 6 experiences to rural communities and schools with Calix Intelligent Access EDGE and Revenue EDGE

SAN JOSE, CA – June 24, 2021 – Calix, Inc. (NYSE: CALX) today announced that Petit Jean Electric Cooperative (Petit Jean) has selected the complete suite of Calix solutions and cloud-based services to cost-effectively build and deploy a world-class fiber-to-the-home (FTTH) network. After securing the third-highest amount of Rural Development Opportunity Fund (RDOF) dollars in Arkansas, Petit Jean will deliver the latest managed Wi-Fi 6 services to underserved members and students across its rural service territory through its newly formed, wholly owned fiber subsidiary, Petit Jean Fiber. As a newcomer to the broadband space, Petit Jean will leverage the Network Innovation Platform (AXOS®) and the Intelligent Access EDGE to build an XGS-PON FTTH network, simplifying operations and enabling the cooperative to turn up symmetrical gigabit broadband services quickly and cost-effectively. As sections of the fiber network are completed, Petit Jean will use the Revenue EDGE to excite students and members alike with best-in-class experiences at superior speeds, with the full support of Calix Services to accelerate deployment and adoption. Petit Jean is growing its value and differentiating itself from established service providers with the goal of bringing accessible, affordable, and reliable high-speed internet to all 14,000 members by 2027.

Last year, with the overwhelming support of more than 90 percent of its members, Petit Jean decided to participate in the RDOF auction to secure funds for its FTTH initiative. The new network and services will bring life-changing connectivity to its communities and open the door to seamless online learning, telemedicine, remote work, and other opportunities. Currently, only 11 percent of Arkansans have access to fiber broadband connectivity, according to BroadbandNow. This disparity is felt keenly within Petit Jean’s rural, nine-county service area which includes Searcy County, whose school districts were severely hampered last year by an internet connectivity gap that worsened the plight of already-struggling students.

“Some of the seniors in our school districts were unable to graduate this year due to the lack of reliable high-speed internet services in their areas,” said Michael Kirkland, general manager of Petit Jean. “When it became clear that RDOF could make this financially feasible for us, we knew we had to jump in with both feet and from the very first meeting, Calix understood exactly what we needed—a future-proof fiber broadband network that was simple and cost-effective to operate, and capable of delivering exciting services at blazing fast speeds to our members. Calix is considered the gold standard in this industry, and we are confident our investment will pay dividends for Petit Jean, helping us grow our value by providing much-needed services to rural Arkansans.”

Once fully deployed, Petit Jean will benefit from:

  • Lowered operating costs. The new, 2,500-mile FTTH buildout will be powered by the Network Innovation Platform (AXOS) to deliver Always On broadband connectivity. The versatility of the platform enables Petit Jean to embrace an everyPON strategy—in this case, GPON, and then ultimately XGS-PON using the E7-2 Intelligent Modular System for easy and efficient scalability. Calix customers have reduced their operating costs by as much as 50 percent as a result of the platform’s modular architecture.
  • Efficient customer support. Petit Jean will tap the subscriber insights of Calix Support Cloud that are seamlessly integrated with its own branded version of the CommandIQ® mobile app, enabling member-led, self-service capabilities, unprecedented in-home network visibility, and operational efficiency. These have resulted in industry-leading benchmarks such as 60 percent truck-roll reductions for other customers.  
  • Elevated member experiences. Petit Jean will build a world-class marketing engine, first by using the data in Calix Marketing Cloud to identify and reach each member with targeted service offerings. Then, the CommandIQ mobile app will give the broadband service provider (BSP) the ability to establish a dedicated communications channel with members, and easily deliver EDGE Suites, which feature the fully managed security and parental control capabilities that delight subscribers, with additional exciting services to come.

Petit Jean will rely on the expertise of Calix Services to help accelerate network and service planning, deployment, and optimization—specifically Professional ServicesPremier Customer Success Services, and Premier Support Services. Field technicians and the customer support team will also undergo training via EDGE Enablement. Collectively, these will help Petit Jean accelerate its ability to simplify its operations, excite members, and grow its value.

“Petit Jean is a shining example of a true greenfield provider that has invested wisely in building the first, and the last, network it will ever need,” said Michael Weening, president and chief operating officer of Calix. “With the Intelligent Access EDGE, Petit Jean can rapidly deploy new services on a network that is always on, with premium managed Wi-Fi 6 experiences delivered via the Revenue EDGE that will excite members. The ease of service provisioning and delivery with our cloud-based offerings will smooth the transition into this new broadband business, helping Petit Jean simplify operations and differentiate itself from the incumbents while growing its value as it writes the next chapter of its impressive 80-year history.”

To learn more, view a replay of our recent webinar, “10G Fiber Networks for the Future: Top Considerations From the Experts.”

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Rural service provider in Nova Scotia dramatically increases revenue while exciting subscribers and supporting unprecedented population growth in rural municipality by rapidly delivering unmatched premium fiber and Wi-Fi 6 experiences enabled by Calix Intelligent Access EDGE and Revenue EDGE

SAN JOSE, CA – June 17, 2021 – Calix, Inc. (NYSE: CALX) today announced that Canadian broadband service provider (BSP) Mainland Telecom has experienced a 66 percent surge in net-new subscribers in just three months since expanding the availability of its unrivaled managed Wi-Fi services to residents in the rural municipality of Clare, Nova Scotia, with Revenue EDGE. These premium services, which are delivered with lightning speed via the Wi-Fi 6 certified GigaSpire® BLAST u6 systems and the optional, intelligent mesh extensions of the GigaSpire BLAST u4m, are helping increase the appeal of the community in the midst of a booming real estate market as a viable option to live and work from remotely. Mainland Telecom’s branded CommandIQ® mobile app, HomeHub, coupled with unprecedented in-home network visibility enabled by the seamless integration with Calix Support Cloud, excites subscribers with the ability to create, manage, and enhance their Wi-Fi 6 experience over a brand-new fiber broadband network powered by Intelligent Access EDGE. Residents of the remote community in western Nova Scotia—whose choices previously ranged from outdated technologies such as DSL and substandard options like wireless and satellite—can now connect reliably to expand their employment, education, entertainment, and economic opportunities.

Mainland Telecom began offering residents in Clare two tiers of premium Wi-Fi 6 services earlier this year following a successful pilot to roll out the services over its new, 172-mile Calix-based fiber broadband network. Subscribers also have the option to add, via the HomeHub mobile app, EDGE Suites applications ExperienceIQ and ProtectIQ™ to elevate their experience further. With ExperienceIQ, subscribers can control their family’s online experience and optimize their home network, devices, and applications as well as prioritizing applications for Wi-Fi bandwidth via My Priorities. Mainland-branded ProtectIQ offers advanced security protection from threats such as malware, ransomware, and other types of increasingly sophisticated cyberattacks. Home network security is particularly important for the community’s elderly population, who are among those at most risk from online threats. As Mainland Telecom expands its fiber footprint, it expects increased adoption of these applications as more permanent work-from-home opportunities continue to attract people from other parts of the country to relocate to rural Nova Scotia.

“Over the last year, I have fielded many calls from Canadians who are eager to live in rural Nova Scotia to either care for aging parents or who simply wish to make a lifestyle change as their work-from-home arrangements became more permanent, but their moves have been contingent on the availability of reliable, high-speed internet access,” said Nick MacArthur, operations officer for Mainland Telecom. “Working with Calix to address this urgent broadband gap enables us to deliver world-class Wi-Fi services on par with those offered in the big cities over a simplified and future-proof network with the capacity to scale rapidly as demand grows. Residents of Clare have eagerly adopted our managed Wi-Fi offerings and we anticipate that other municipalities will welcome our much-needed services as we continue to expand. With Calix, we now have the infrastructure and services to excite new and existing subscribers and drive growth in our rural communities.”

Mainland Telecom selected Calix last year following its successful qualification as a technology partner for the Internet Nova Scotia initiative spearheaded by Develop Nova Scotia, an organization responsible for providing high-speed Internet to more than 95 percent of Nova Scotia homes and businesses. The Canadian BSP chose the Intelligent Access EDGE to simplify the operation of its new fiber broadband network, harnessing the power of the Network Innovation Platform (AXOS®) to deliver Always On broadband connectivity. Coupled with the Services Management Connector (SMx), Mainland Telecom was able to quickly integrate with back-office systems and rapidly provision GPON fiber-to-the-home (FTTH) gigabit broadband services to residents of Clare—joining other Calix customers who have completed integrations up to 83 percent faster than industry averages and turned services up for new subscribers in seconds. The BSP is also streamlining customer care with Support Cloud, gaining unprecedented visibility and intelligence into subscribers’ experiences to further enhance their satisfaction and grow loyalty.

“In just three months, Mainland Telecom has achieved the perfect trifecta of results by simplifying operations, exciting subscribers, and growing their value to the community,” said Alan Lieff, vice president of sales for Calix. “Fiber is the most viable long-term option for offering the premium services subscribers want and need, and by partnering with Calix, Mainland has positioned itself to deliver today and well into the future as it expands into other service territories. The Intelligent Access EDGE and the simplified operations of the Network Innovation Platform enable it to build a uniquely future-proof fiber network and embrace an everyPON strategy. Combined with an unbeatable subscriber experience delivered via the Revenue EDGE, Mainland Telecom is poised to deliver the ultimate Wi-Fi experience to even more residents and businesses in rural Nova Scotia.”

Learn more about the Intelligent Access EDGE and Revenue EDGE solutions and register for our June 23 webinar, “Three Marketing and Subscriber Experience Strategies to Capture the Post-Pandemic Boom.”

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Delta Electric Power Association subsidiary invests in some of the nation’s most underserved areas to deliver world-class broadband connectivity and cutting-edge services with Calix Intelligent Access EDGE and Revenue EDGE

SAN JOSE, CA – June 10, 2021 – Calix, Inc. (NYSE: CALX) today announced that DE Lightspeed, a subsidiary of rural electric cooperative Delta Electric Power Association (Delta Electric) in Mississippi, is leveling the broadband playing field for residents of some of the country’s most underserved and economically challenged areas by delivering world-class, managed Wi-Fi services with Revenue EDGE. Powered by the industry-leading performance and speed of the Wi-Fi 6 certified GigaSpire® BLAST systems, the company’s branded CommandIQ® mobile app—DELightSpeed—and value-added EDGE Suites, the broadband service provider (BSP) has exceeded anticipated adoption rates by 20 percent in just eight months. Excited subscribers in previously underserved areas can now connect—some for the first time—to fast, reliable, and affordable fiber internet services delivered quickly and cost-effectively over a simplified network powered by the Intelligent Access EDGE.

 

According to an April 2021 report by Broadband Now, Mississippi ranks in the bottom 20 percent for U.S. states with broadband access. In 2019, Mississippi granted authority to electric cooperatives to enter the broadband market and deliver services via a subsidiary to help bridge the digital divide. As a result, Delta Electric established DE Lightspeed and received funding from the Coronavirus Aid, Relief, and Economic Security (CARES) Act for a pilot project to deploy fiber-to-the-home (FTTH) infrastructure to select rural areas of the state in desperate need of reliable, high-speed connectivity. The BSP began construction of a 416-mile fiber broadband network in late August of last year and, when completed just three months later, connected its first member nearly instantaneously thanks to the Calix Network Innovation Platform (AXOS®), the foundation for Intelligent Access EDGE that enables BSPs of all types and sizes to deliver Always On broadband connectivity as well as turn up and provision services quickly and easily.

 

Following the successful pilot project, DE Lightspeed received additional funding from the Rural Digital Opportunity Fund (RDOF) to continue building its FTTH infrastructure to cover the rest of its 13-county, 4,500 square mile coverage area over the next decade. As it expands, the BSP is reaching even more members with its exceptional managed Wi-Fi service offerings, enabled by the Revenue EDGE portfolio. Of the members who are using the DELightspeed mobile app alongside their GigaSpire BLAST systems to manage their connected home experience, 55 percent are tapping the value-added services of EDGE Suites applications ExperienceIQ and ProtectIQ, resulting in added visibility, security, and parental control across all connected devices in the home.

 

DE Lightspeed is bringing parity to a region that previously lacked consistent broadband coverage let alone a cutting-edge fiber broadband network and services. The new infrastructure and first-rate managed Wi-Fi offerings—which rival and even exceed those available in some of the country’s major metropolitan areas—will enable members to access critical job search and skill development resources, work- and learn-from-home opportunities, and advanced healthcare services that will reduce existing inequities and spur economic development.

 

“The areas we are servicing truly represent ground zero for many of our neediest populations, who now have an opportunity to improve their quality of life simply by having access to essential services that so many others take for granted,” said David O’Bryan, general manager of Delta Electric Power Association. “Calix enables us to deliver a blazing-fast network and managed Wi-Fi offerings that are game-changing for our membership and will go a long way towards bridging the broadband gap. We have been thrilled with the results so far—from the ability to quickly and efficiently turn up services for new members, to having a reliable, high-performing fiber network that enables us to deliver world-class services that excite our members, simplify our business, and grow our value—as well as the value of the communities we serve.”

 

DE Lightspeed’s fully managed, leading Wi-Fi services will be a key differentiator for the company as it aims to reach 11,000 new locations over the next five years—encroaching on traditional cable providers’ territory. Calix Marketing Cloud, another Revenue EDGE solution, will enable the BSP to compete more effectively with the incumbents by leveraging contextual, behavioral data to create relevant and targeted campaigns that excite subscribers and increase acquisition rates. Coupled with the industry expertise of the EDGE Enablement success teams, DE Lightspeed is well positioned to grow its value for years to come.

 

“DE Lightspeed has brought the future to rural Mississippi with a world-class Calix fiber broadband network and Revenue Edge Wi-Fi 6 based services that will open a world of opportunity for their members,” said Michael Weening, president and chief operating officer of Calix. “The deep insights and capabilities of the Revenue EDGE solution provide countless ways to excite members with the industry’s best Wi-Fi, flawlessly delivered experiences via the tight integration of CommandIQ and Support Cloud, and behavioral data from Marketing Cloud to generate targeted and relevant offerings as it expands its footprint. DE Lightspeed now has the digital foundation in place to leverage cloud-based offerings that provide ground-breaking, cost-efficient services within its service territory and beyond, exciting members and acquiring new members that will grow its value for many decades.”

 

Learn more about the Intelligent Access EDGE, the Revenue EDGE, and other Calix solutions for electric cooperatives, and view a replay of our recent webinar “Bring New Features to Subscribers In Record Time.”

 

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Subsidiary of the country’s second-largest electric cooperative realizes impressive jump in Net Promoter Score and grows its value by adding thousands of new subscribers after launching its premium Wi-Fi 6 service on GigaSpire BLAST systems and the branded CommandIQ mobile app

SAN JOSE, CA – June 3, 2021 – Calix, Inc. (NYSE: CALX) today announced that United Communications, a subsidiary of Middle Tennessee Electric, the second-largest electric cooperative in the United States, has boosted its Net Promoter Score (NPS) to an incredible +72 just one year after deploying Calix Revenue EDGE as the foundation for its premium managed Wi-Fi offering. This far exceeds the average NPS of zero for the industry, which has long struggled with a reputation for poor customer experience. United Communications’ service is powered by the full Revenue EDGE portfolio, including GigaSpire® BLAST systems and UControl—the company’s branded CommandIQ® mobile app—and leverages the insights from the tight integration between CommandIQ and Calix Support Cloud, giving the broadband service providers (BSP) unprecedented visibility into subscribers’ home networks. This has simplified the troubleshooting process significantly, yielding fewer truck rolls, improvements in first-call resolution, and increased operational efficiency and subscriber satisfaction—the exact metric that directly tracks to higher NPS.

 

Collectively, these successes have helped United Communications:

  • Surpass their goal of achieving a +65 NPS in 2020—a score that, according to Consumer Guru, goes well beyond the Net Promoter Scores of direct-to-consumer companies worth trillions, such as Google (NPS 11) and Amazon (NPS 7).
  • Achieve a 77 percent adoption rate of the UControl mobile app, which now offers a premium tier called Ultimate UControl that includes ExperienceIQ and ProtectIQEDGE Suites applications that give subscribers everything they need to manage and protect their connected homes, at their fingertips.
  • Accelerate the rollout of new, fully managed service offerings that excite its growing subscriber base, which is increasing by thousands.

United Communications joins other Calix customers that have secured market-leading NPS rankings by leveraging Revenue EDGE. To help maximize the benefits of Support Cloud—which provides the visibility and automated diagnostics needed to create highly efficient customer support—United Communications also invested in EDGE Enablement and Calix Education Services.  Support teams and field technicians are now armed with the knowledge and resources they need to fully optimize their use of Revenue EDGE and operate at a world-class level. The company plans to grow its value further by adopting Calix Marketing Cloud, which uses contextual, behavioral data to help marketers create relevant, targeted, and event-driven marketing campaigns for customized, cutting-edge services that will excite subscribers and build brand loyalty.

 

“The success of the communities we serve is at the heart of every decision we make, and the recent NPS feedback has more than proven that our decision to go with Calix was the right one for our customers and our business,” said Josh Lynch, chief customer officer of United Communications. “The Revenue EDGE helps us deliver a world-class, premium managed Wi-Fi experience to rural and previously underserved Tennesseans that rivals that of their urban counterparts, exciting our subscribers. Our branded mobile app not only helps them control their in-home experience, but also simplifies and lowers the cost of our operations by giving us added visibility into subscriber behavior through Support Cloud. We were already thrilled with the analytics and automation Support Cloud provides; with the most recent updates Calix has made, we now have the added layer of visibility that helps us proactively identify, understand, and resolve issues in real time. These capabilities, together with the dedicated, local support we’ve built our business on, will continue to be key differentiators for us as we grow our value by expanding into new, competitive markets.”

 

Founded in 1947, United Communications was acquired by Middle Tennessee Electric in 2018. Since then, it has worked diligently to bridge the digital divide by bringing high-speed broadband service to residents and businesses across seven counties. As its fiber footprint grows, the company will face competition in new markets. With the portfolio of Revenue EDGE solutions and services—and its fierce focus on customer service and satisfaction—United Communications is well-positioned to compete successfully.

 

“In less than a year, United Communications has managed to realize a Net Promoter Score that far outranks those of direct-to-consumer competitors, while signing up thousands of new subscribers,” said Michael Weening, president and chief operating officer of Calix. “These business metrics are market leading and clearly speak to their unwavering commitment to subscribers, who are benefiting from United Communications’ investment in the mature Wi-Fi 6 platform from Calix, a stunning mobile app that delivers value-added applications while highlighting their brand, world-class support, and the training and resources to deliver a superior in-home experience. We believe United Communications will continue to dominate their market as more subscribers eagerly embrace these exciting offerings, and the Calix team is proud to support United Communications on the next leg of their expansion journey.”

 

Learn more about the Revenue EDGE solution to simplify business, excite subscribers, and grow value, and view a replay of our recent webinar “Power of the Mobile App: Your Brand, Their Experience.”

 

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

IPv6 support within the Intelligent Access EDGE paves the way for broadband businesses to simply and securely scale their networks to meet skyrocketing demand for the new IPv6 devices that are exciting subscribers and driving service growth of more than 40 percent

SAN JOSE, CA – May 19, 2021 – Calix, Inc. (NYSE: CALX) today announced the addition of end-to-end Internet Protocol Version 6 (IPv6) support within the Intelligent Access EDGE solution, enabling broadband service providers (BSPs) to eliminate the high costs and challenges of expanding their networks using IPv4 addresses to meet accelerating subscriber demand. Service providers continue to struggle to acquire new IPv4 addresses, often having to pay high fees to secure them. By supporting IPv6 throughout the subscriber facing network, the Intelligent Access EDGE ensures that BSPs can eliminate this requirement and focus on growing their businesses. With this new ability to route IPv6, BSPs gain the benefit of a network that is both extremely scalable and secure all the way to the subscriber premises. This important next step in the evolution of the Intelligent Access EDGE augments the solution’s ability to incorporate additional functionality into the subscriber-facing network and save BSPs more than 40 percent on initial CAPEX and up to 50 percent on operational expenses.

 

The combination of AXOS® and the enhanced E9-2 Intelligent Edge System brings new benefits to BSPs:

 

  • Simplified Migrations from IPv4 to IPv6: Support for existing IPv4 networks in combination with IPv6 and enable an easy migration to an all-IPv6 network in the future.
  • Secure Network: Support for IPv6 enhances network security from the access edge all the way into the subscriber premises thanks to the inherent security benefits of IPv6 such as integrated encryption and integrity-checking.
  • Intelligent, Scalable Routing: Layer 3 routing using IPv6 enables BSPs to keep up with subscriber demand by rapidly and cost-effectively expanding their networks.

San Luis Valley Rural Electric Cooperative broadband subsidiary Ciello sought to expand its network to cover more of its southern Colorado footprint. Working with the Calix Professional Services Network Consulting team, Ciello determined the E9-2 system was the ideal choice for the upgrade, as it would integrate seamlessly into its existing network, built with the E7-2 Intelligent Modular System. The rural cooperative recognized that its expansion plans necessitated migrating to higher bandwidth aggregation as well as 10G PON. Ciello also sought to increase its network security while minimizing cost increases. The answer was to deploy a solution that would deliver dramatically greater capability, long-term operational savings and support its migration to IPv6.

 

“With the expansion of our services and the increasing demands of our subscribers, it became obvious that we needed to take a holistic view of our network to determine the best path forward,” said Monroe Johnson, chief technology officer for Ciello. “The Calix Network Consultant sat down with us and helped us map out our network topology, and—especially given our active transition to IPv6—the high-density E9-2 system built on the AXOS platform was the clear answer. Not only did it deliver the density required for this migration to 10G, but it also gave us the future flexibility to continue upgrading as necessary to account for a growing number of subscribers and their devices. We look forward to continuing this partnership with Calix, as we grow our network with the Intelligent Access EDGE to address the subscriber demands of today or tomorrow.”

 

Calix has established itself as the leader in 10G PON deployments in North America with more than 150 BSPs deploying award-winning Intelligent Access EDGE 10G PON solutions. As subscriber demands continue to grow, BSPs are looking to add capabilities to their access networks, and an increasing number are moving forward with the E9-2 system for its ability to simplify network architectures while providing enhanced aggregation capabilities. The unique combination of port-density, 40G and 100G uplink capacity, swappable line cards that are easily upgradeable, and the comprehensive, unified management capabilities of AXOS offer BSPs a truly future-proof network.

 

“The increasing complexity of delivering services to meet the rising demands and expectations of subscribers have exacerbated the need to simplify the architecture and operation of the subscriber-facing network,” said Michel Langlois, chief development officer, Intelligent Access EDGE products for Calix. “Consolidating network functions to eliminate systems while adding support for capabilities like IPv6, enable service providers to expand their networks securely and cost effectively. The unique combination of the high-density E9-2 system, the Always On AXOS platform, and the proven and unmatched expertise of Calix network consultants gives service providers the only comprehensive solution to truly reimagine their access networks. Calix can help service providers of any type and size to build and grow a simplified next-generation network for virtually any deployment scenario, all while optimizing operational investments.”

 

Learn more about the E9-2 Intelligent Edge System and Network Consulting Services and explore Ciello’s deployment story, featured in our webinar, “How to Bring Network Reliability, Security, and Simplicity Within Reach.”

 

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Thanks to the new Intelligent System Monitoring capabilities of the E3-2 Intelligent PON Node that automatically sense temperature thresholds and respond, the Calix Intelligent Access EDGE is the Ideal solution for delivering an Always On network to remote subscribers even under the harshest conditions

SAN JOSE, CA – May 18, 2021 – Calix, Inc. (NYSE: CALX) today introduced the Intelligent System Monitoring capability, a major enhancement to the AXOS® E3-2 Intelligent PON Node that protects broadband service providers’ (BSPs) network investments by streamlining system troubleshooting and dramatically reducing truck rolls to remote areas. The E3-2 node is often deployed in the most remote areas with extremely harsh external conditions. In these locations, the E3-2 node enables BSPs to reduce deployment costs by up to 50 percent compared to traditional cabinet installs while accelerating construction and service activation. With the new capabilities, The E3-2 node can intelligently sense dangerous increases to the internal temperature of the system and automatically take corrective action dramatically reducing operating costs. As this new capability is incorporated into the management model, operational workflows and Always On operating model that is common to all systems in the Intelligent Access EDGE portfolio, the E3-2 node is a fantastic addition to existing networks.

 

The AXOS E3-2 Intelligent PON Node with Intelligent System Monitoring will deliver significant value by:

 

  • Eliminating Truck Rolls: With Intelligent System Monitoring, the system monitors for high temperature situations and automatically enters a low-power mode to avoid hardware damage and prolonged network outages. The system automatically returns to normal operation when it has cooled to acceptable operating temperatures. This eliminates the need for a technician to travel to a remote site to fix the issue.
  • Reducing Network Downtime: With the E3-2 self-monitoring BSPs can be assured that systems are not overheated to the point of permanent damage and services are restored to subscribers in minutes rather than hours or—in some cases—days.

“Calix has given us a simple platform to deliver next-generation network services to remote locations that would otherwise be extremely difficult—if not impossible—to reach,” said Robbie Farmer, CTO for North Carolina-based SkyLine Telephone Membership Corporation. “The deployment flexibility of the E3-2 system and the versatility of the AXOS platform, extend our reach by delivering an adaptable solution we can attach to existing infrastructure and use to turn subscriber services up rapidly. This product update also gives us the confidence that we are investing in a system that is reliable and will perform under adverse conditions and eliminate the need to roll a truck for system repairs or replacements in our remote serving areas.”

 

The E3-2 Intelligent PON Node dramatically simplifies network deployment and is ideally suited to connect rural areas quickly. With an infusion of capital from the recent RDOF auctions, and additional funding on the way, BSPs can leverage the AXOS E3-2 to capitalize on opportunities that help bridge the digital divide and deliver broadband to the unserved and underserved without the need for costly cabinet installations and right-of-way challenges. The E3-2 node’s modular form factor makes it a truly cost-effective option that can be deployed anywhere—mounted in a pedestal, on a pole or strand mounted. It enables BSPs to simplify network architectures and operations while delivering the versatility to run and support everyPON technology including a rapid migration from GPON to XGS-PON.

 

“Remote areas present unique challenges but are common for rural service providers who often need to overcome difficult physical locations and harsh environmental conditions,” said Michel Langlois, chief development officer, Intelligent Access EDGE products for Calix. “The E3-2 Intelligent PON Node enables them to address these challenges with a modular, upgradeable, and hardened form factor that can be mounted in various ways to ensure that even their most remote locations will have access to outstanding, reliable fiber broadband service and experience. The Calix Intelligent System Monitoring in this AXOS cadence release is just the latest capability in our never-ending pursuit to simplify network operations by ensuring service issues can be resolved in minutes, rather than hours or days.”

 

Visit us online for more information on the E3-2 Intelligent PON Node and other AXOS 10G solutions. Learn more on our webinar, “10G Fiber Networks For The Future: Top Considerations From The Experts.”

 

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

With the comprehensive integration between Calix Marketing Cloud and industry-leading email marketing platform Mailchimp, Calix launches the first of many integrations with major “MarTech” platforms to help marketers automate the creation and execution of targeted campaigns that eliminate churn and grow revenue

SAN JOSE, CA – May 13, 2021 – Calix, Inc. (NYSE: CALX) today launched the seamless integration of leading email marketing platform Mailchimp with Calix Marketing Cloud. This is the first step in a journey to enable broadband service providers (BSPs) to adopt a simple model for planning and executing fully integrated omnichannel marketing campaigns. These campaigns will be targeted with insights from rich behavioral data and executed through automation to create timely and relevant touchpoints that attract new subscribers as well as increase loyalty among existing subscribers. Broadband service provider marketers can now access audience segments from Calix Marketing Cloud—which is purpose-built to help BSPs leverage subscriber data to grow revenue and build brand loyalty—directly in Mailchimp, eliminating the need for cumbersome, manual spreadsheet exports. These marketers can then execute automated and highly targeted campaigns against these audiences. Calix Marketing Cloud will also include a new dashboard that provides real-time visibility into campaign performance metrics, including open rates, click-throughs, unsubscribes, and bounce rates. As a result, marketers can easily understand the impact of each analytics-driven campaign and tie marketing campaign investments to revenue. This latest enhancement to the Revenue EDGE solution marks the first in a series of planned integrations, including a major Facebook integration scheduled for next quarter.

The journey to radically simplify processes for marketers begins with the comprehensive integration between Mailchimp and Calix Marketing Cloud, and will extend to other marketing and social media platforms so that BSPs can:

  • Automate marketing to deliver timely, relevant experiences: Combining data from Calix Marketing Cloud and Mailchimp enables marketers to automate and deploy tailored campaigns to enriched audience segments based on specific events and behaviors. For example, BSP marketers can identify subscribers exceeding their usage limits and send them automatically to Mailchimp for email activation while simultaneously delivering a Mobile Notification upgrade offer in the stunningly new and brandable CommandIQ® mobile app.    
  • Adopt an omnichannel approach to reaching subscribers: In addition to unlocking the power of email automation, this integration will enable marketers to add more channels within the Mailchimp platform, such as social, digital ads, and landing pages, that can be activated to craft the perfect subscriber journey. Future releases with direct integrations to social channels such as Facebook will further amplify these capabilities.
  • Maximize return on investment (ROI): With more direct and focused social channel integrations on the horizon, marketers can continue to uncover actionable insights that increase campaign take rates and grow their business through acquisition, cross-sell, up-sell, and reduce churn. 
  • Elevate marketing campaigns with actionable insights: A new campaign performance dashboard in Calix Marketing Cloud provides end-to-end, real-time visibility into key performance metrics such as open rates, click-throughs, unsubscribes, and bounce rates, as well as performance reporting for in-app mobile notifications, giving marketers the data and agility to optimize their marketing campaigns efficiently.

In a survey Calix conducted that included both customers and non-customers, Mailchimp ranked as the most popular email marketing software among respondents. As a leader in this space, Mailchimp provides a one-stop-shop for managing email, direct mail, website, and social campaigns.

“We use Mailchimp extensively for our email marketing, and this integration with Calix Marketing Cloud is a welcome enhancement that will simplify our ability to manage email lists and audience segments from one platform,” said Chris Armstrong, director, sales and marketing for CityWest, a BSP located in British Columbia. “As marketing becomes inherently more social and our subscribers increasingly more connected, we continue to look for new and innovative ways to deliver premium services. We are eager to build on our successes to date with Calix by integrating even more of our social channels with Calix Marketing Cloud in the near future.”

Calix Marketing Cloud is the only marketing platform purpose-built for the BSP marketer, using contextual, behavioral data alongside built-in intelligence and machine learning to simplify processes and generate hyper-focused segments and audiences. As a result, marketers can create relevant, targeted, event-triggered communications that excite subscribers. For example, Wisconsin-based service provider Norvado is leveraging Calix Marketing Cloud to better understand subscriber usage patterns to personalize offers—contributing to a 99 percent uptake of its premium Wi-Fi service. Meanwhile, Nemont Telephone Cooperative in Montana tapped the advanced behavioral analytics of Calix Marketing Cloud to create a highly targeted campaign aimed at upgrading members to an optimal service tier, resulting in a year-over-year revenue increase of 65 percent.

“Today’s announcement marks the first of many integrations with marketing technologies that bring sophistication to broadband businesses of all sizes,” said Matt Collins, chief marketing officer at Calix. “Calix is committed to arming service providers with the tools they need to succeed against the consumer giants. By integrating Mailchimp data directly into Calix Marketing Cloud, marketers can enjoy all the benefits of intelligent automation while extending their marketing capabilities in an efficient, cost-effective manner. There has never been a more exciting time to be a marketer in the broadband industry—with deeper insights, marketers can uncover timely, relevant opportunities and craft campaigns across key channels designed to excite their subscribers and grow their value for generations to come. Our goal is to help our customers make their marketing so good it feels like a service. This launch is another big step in that direction.”

To help customers accelerate adoption and time to ROI, Calix has enhanced features of the Premier Customer Success Services offerings. These include best practices and guidance to help marketers take their campaigns to the next level and maximize subscriber engagement. Complementing these features are comprehensive updates to the Education Services curriculum for Revenue EDGE, which is a core pillar of the Success for All program available to all Calix customers.

Calix is the only organization that provides customers with EDGE Enablement resources that are ready-to-use, fully built marketing campaign assets, including email templates that will enable marketers using Mailchimp—arming them with new services, courses, and market activations. Marketers also benefit from direct-to-subscriber guided self-help, a new feature of EDGE Suites that enhances the subscriber experience and helps build trust and brand loyalty.

To learn more, view a replay of our recent webinar, “How to Offer the Premium Services That Subscribers Want.”

 

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Updates to Calix Support Cloud provide support teams with complete visibility into the CommandIQ mobile app and ExperienceIQ to eliminate inbound calls and truck rolls by providing direct access to subscriber application preferences and settings

SAN JOSE, CA – May 12, 2021 – Calix, Inc. (NYSE: CALX) today announced product and service enhancements to Calix Support Cloud and the CommandIQ® mobile app that significantly upgrade management capabilities for broadband service provider (BSP) support teams. Customer service representatives (CSRs) now have unprecedented visibility into subscribers’ network and device prioritization settings in My Priorities within ExperienceIQ, an EDGE Suites application available within CommandIQ. Thanks to the tight integration of CommandIQ and Calix Support Cloud, CSRs can also help subscribers utilize the new SSID pool management capabilities that enable them to establish multiple, simultaneous networks in their homes. These capabilities allow support teams to better understand how subscribers are using self-service features in CommandIQ to navigate and customize their connected homes. When combined with the analytics and automation built into Calix Support Cloud, these new capabilities help CSRs quickly identify and address subscriber needs. The end result is fewer inbound calls and truck rolls.

By combining Calix Support Cloud with the newly launched GigaSpire® BLAST u6x, BSPs now have the ultimate combination to drive operational simplicity and efficiency. Armed with Calix Support Cloud and the world’s first universal, carrier-class premises system, it is easier than ever for BSPs to achieve results such as 74 percent first call resolution rates and 26 percent reduction in truck rolls. The latest enhancements in Calix Support Cloud and CommandIQ bring better visibility and insights into:

  • Home Network Settings: CSRs now have direct visibility into subscriber settings in My Priorities in ExperienceIQ. This feature of CommandIQ enables CSRs to easily work with subscribers to view or change their device or application prioritization settings.
  • SSID Pool Management: CSRs can help subscribers optimize their home network experience by guiding them in setting up SSIDs for work-from-home or custom wireless networks that are isolated from their primary and guest networks.
  • Wi-Fi Performance: A new Wi-Fi performance dashboard simplifies the process for CSRs to identify and resolve common issues such as signal strength, interference, and channel utilization to reduce inbound calls.

Customer support teams can now access all subscriber insights and view subscriber data in aggregate via the comprehensive dashboard in Calix Support Cloud, enabling them to automate processes and introduce other operational efficiencies to ensure their teams are running at maximum efficiency. To ensure that BSPs leverage all of these capabilities, Calix has enhanced the Premier Customer Success Services offering. The Calix Success team can help customers perform comprehensive analysis of domains such as help desk and ticketing systems operations. As customer success managers help customers uncover and address opportunities for improvement, they will help reduce trouble reports, simplify workflows, and improve first call resolution.

“Visibility is critical to helping our subscribers manage their home networks remotely—a capability that is paramount given the cost and time required to roll trucks across our large service area,” said Ron Wilson, director, network operations center for Oklahoma-based Dobson Fiber. “A single truck roll across some parts of our coverage area can easily take half a day and cost us upwards of $200. Not only has Calix Support Cloud delivered insights that have cut our truck rolls by 60 percent, but the solution has also come with the Customer Success Services team, which was instrumental in achieving that reduction and helping us build the foundation of an unmatched subscriber experience. Calix consistently improves its products, and we look forward to unleashing these new insights of this latest Calix Support Cloud release to make our team run even more efficiently.”

The BSP support function is critical to creating and maintaining loyal subscribers. These Calix Support Cloud enhancements enable CSRs to anticipate support issues and address them proactively before they cause network outages.

“The 21.2 quarterly product release cycle includes numerous enhancements for customer support teams, and they all focus on maximizing the efficiency with which teams help subscribers stay connected,” said Martha Galley, senior vice president, customer engagement and services for Calix. “The new device-level visibility into subscriber networks enables support personnel to anticipate subscriber needs before they even surface and proactively address them, reducing or dramatically shortening support calls—if not outright eliminating them in some cases. With a single pane of glass view, support team leaders can analyze network data and build workflows that are tailored to address the specific needs of their subscribers, while enabling them to self-manage their home networks as much as possible. This makes the CSR-subscriber relationship much more of a partnership than the help desk dynamic that is typical. Keeping subscribers off the phones enables CSRs to focus on proactively elevating the subscriber experience. Not only does a more efficient support team translate to happier subscribers, but it also delivers operational efficiency improvements and exceptional business value for service providers.”

Learn more about Calix solutions and services for customer support teams, and view our recent webinar, “The Data Driven Approach To Transforming Your Customer Support.”

 

About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

As demand for broadband services explodes, Calix extends the Experience Innovation Platform with the announcement of its roadmap for the GigaSpire BLAST systems, addressing a stunning array of use cases to help broadband service providers rapidly grow their value for subscribers


SAN JOSE, CA – May 11, 2021 – Calix, Inc. (NYSE: CALX) followed the launch of the latest addition to the GigaSpire BLAST systems family, the GigaSpire® BLAST u6x, by unveiling the systems portfolio roadmap for the GigaSpire BLAST. The roadmap outlines the planned evolution of the GigaSpire BLAST portfolio to help broadband service providers (BSPs) plan their service evolution and growth. These future systems will enable BSPs to excite subscribers with even more performance by leveraging new technologies such as Wi-Fi 6E, easily extend their services to new locations via temperature-hardened systems and Power over Ethernet for systems, and operate with complete flexibility and simplicity with a GigaSpire BLAST u4x system that utilizes the swappable WAN SFP connections introduced with the GigaSpire BLAST u6x.

Thanks to the power of the Experience Innovation Platform, these new systems will enable BSPs of any size to grow their value by tapping into exploding subscriber demand across an ever-expanding set of use cases. As a foundational component of the Revenue EDGE solution (which includes Calix Support Cloud, Calix Marketing Cloud, the CommandIQ® mobile app, and Revenue EDGE Suites) the new GigaSpire BLAST systems enable BSPs to establish a “digital storefront” that will generate new revenue streams for years. This expanding portfolio will include:

  • Wi-Fi 6E Systems: Calix is committed to helping BSPs adopt the latest, cutting-edge technologies. Calix will launch our first Wi-Fi 6E GigaSpire to deliver 6 GHz capabilities that also will work seamlessly with any existing GigaSpire BLAST system. This new system will extend the industry leading power of the GigaSpire family and enable easy adoption of the latest consumer devices. With the first Wi-Fi 6E devices hitting the market later this year, BSPs who adopt the Revenue EDGE will be even more prepared to support exciting, high-bandwidth applications such as augmented and virtual reality.
  • Hardened Systems: Many BSPs are looking to expand their deployment use cases for their managed Wi-Fi services into challenging environments such as outdoor patios or barns. With hardened GigaSpire systems, BSPs will now have a simple way to extend the full Revenue EDGE solution wherever subscribers need them, even under the harshest environmental conditions.
  • Power-Over-Ethernet Systems: By incorporating Power over Ethernet (PoE) functionality into future models, Calix will enable BSPs to deliver Ultimate Wi-Fi experiences to both main street and hard to reach locations from local patios to shop floors for any residential or small business application.
  • Universally Flexible Systems: The GigaSpire BLAST u6x system introduces a revolutionary new deployment model for BSPs. By leveraging universal WAN connectivity in the form of an easily swappable SFP that can support everything from 1G to 10G ethernet or 1G to 10G PON services, the GigaSpire BLAST u6x provides unrivaled simplicity, flexibility, and upgradability for BSPs. This revolutionary value proposition will also be delivered in the popular GigaSpire BLAST u4 form factor. By delivering more options for BSPs who are adopting this new operating model, Calix will ensure that every service provider can find systems that fit their business.

The Experience Innovation Platform enables a BSP to adopt and deploy new systems and services with unprecedented speed and efficiency. While it used to take months for a BSP to integrate and prepare new systems for deployment, GigaSpire BLAST systems can be incorporated into a BSPs operating model in just days or weeks. With the accelerating investment in broadband, driven by U.S. federal and state-level funding as well as private investment—speed to market and flexibility are more important than ever. Calix is investing to ensure that the family of GigaSpire systems is the most complete and easiest to adopt on the market. More importantly, Calix demonstrated with its latest systems launch and announcements that it is committed to helping customers stay on the cutting edge.

“We partner closely with BSPs to provide innovative, winning options that deliver the most flexibility and value so they can excite a wide range of residential and business subscribers in dynamic environments while easily and cost-effectively addressing their unique needs,” said Shane Eleniak, senior vice president, Revenue EDGE products for Calix. “The GigaSpire BLAST portfolio offers the broadest range of systems in the market to enable service providers to achieve these goals and more. We invest in innovation that helps them build a winning business model—one that grows their brand and only their brand and helps them build deep, lasting relationships with subscribers for generations. We were the first technology provider in the market with Wi-Fi 6 systems designed exclusively for service providers. We will continue to be the first to innovate in new areas such as Wi-Fi 6E. The GigaSpire BLAST roadmap outlines the evolution of our commitment to our customers. It will help broadband service providers of any type and size to be first in their market with the systems that meet their subscribers’ needs.”

To learn more, download the white paper, “Expanding Wi-Fi into the 6 GHz Spectrum,” and register for the May 26 webinar, “New Innovations Set to Drive Optimal Wi-Fi Performance.

About Calix

Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.

This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

 

Press Inquiries:
Dale Legaspi

408-474-0056

[email protected]

Investor Inquiries:

Tom Dinges

408-474-0080

[email protected]