IPv6 support within the Intelligent Access EDGE paves the way for broadband businesses to simply and securely scale their networks to meet skyrocketing demand for the new IPv6 devices that are exciting subscribers and driving service growth of more than 40 percent
SAN JOSE, CA – May 19, 2021 – Calix, Inc. (NYSE: CALX) today announced the addition of end-to-end Internet Protocol Version 6 (IPv6) support within the Intelligent Access EDGE solution, enabling broadband service providers (BSPs) to eliminate the high costs and challenges of expanding their networks using IPv4 addresses to meet accelerating subscriber demand. Service providers continue to struggle to acquire new IPv4 addresses, often having to pay high fees to secure them. By supporting IPv6 throughout the subscriber facing network, the Intelligent Access EDGE ensures that BSPs can eliminate this requirement and focus on growing their businesses. With this new ability to route IPv6, BSPs gain the benefit of a network that is both extremely scalable and secure all the way to the subscriber premises. This important next step in the evolution of the Intelligent Access EDGE augments the solution’s ability to incorporate additional functionality into the subscriber-facing network and save BSPs more than 40 percent on initial CAPEX and up to 50 percent on operational expenses.
The combination of AXOS® and the enhanced E9-2 Intelligent Edge System brings new benefits to BSPs:
San Luis Valley Rural Electric Cooperative broadband subsidiary Ciello sought to expand its network to cover more of its southern Colorado footprint. Working with the Calix Professional Services Network Consulting team, Ciello determined the E9-2 system was the ideal choice for the upgrade, as it would integrate seamlessly into its existing network, built with the E7-2 Intelligent Modular System. The rural cooperative recognized that its expansion plans necessitated migrating to higher bandwidth aggregation as well as 10G PON. Ciello also sought to increase its network security while minimizing cost increases. The answer was to deploy a solution that would deliver dramatically greater capability, long-term operational savings and support its migration to IPv6.
“With the expansion of our services and the increasing demands of our subscribers, it became obvious that we needed to take a holistic view of our network to determine the best path forward,” said Monroe Johnson, chief technology officer for Ciello. “The Calix Network Consultant sat down with us and helped us map out our network topology, and—especially given our active transition to IPv6—the high-density E9-2 system built on the AXOS platform was the clear answer. Not only did it deliver the density required for this migration to 10G, but it also gave us the future flexibility to continue upgrading as necessary to account for a growing number of subscribers and their devices. We look forward to continuing this partnership with Calix, as we grow our network with the Intelligent Access EDGE to address the subscriber demands of today or tomorrow.”
Calix has established itself as the leader in 10G PON deployments in North America with more than 150 BSPs deploying award-winning Intelligent Access EDGE 10G PON solutions. As subscriber demands continue to grow, BSPs are looking to add capabilities to their access networks, and an increasing number are moving forward with the E9-2 system for its ability to simplify network architectures while providing enhanced aggregation capabilities. The unique combination of port-density, 40G and 100G uplink capacity, swappable line cards that are easily upgradeable, and the comprehensive, unified management capabilities of AXOS offer BSPs a truly future-proof network.
“The increasing complexity of delivering services to meet the rising demands and expectations of subscribers have exacerbated the need to simplify the architecture and operation of the subscriber-facing network,” said Michel Langlois, chief development officer, Intelligent Access EDGE products for Calix. “Consolidating network functions to eliminate systems while adding support for capabilities like IPv6, enable service providers to expand their networks securely and cost effectively. The unique combination of the high-density E9-2 system, the Always On AXOS platform, and the proven and unmatched expertise of Calix network consultants gives service providers the only comprehensive solution to truly reimagine their access networks. Calix can help service providers of any type and size to build and grow a simplified next-generation network for virtually any deployment scenario, all while optimizing operational investments.”
Learn more about the E9-2 Intelligent Edge System and Network Consulting Services and explore Ciello’s deployment story, featured in our webinar, “How to Bring Network Reliability, Security, and Simplicity Within Reach.”
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Thanks to the new Intelligent System Monitoring capabilities of the E3-2 Intelligent PON Node that automatically sense temperature thresholds and respond, the Calix Intelligent Access EDGE is the Ideal solution for delivering an Always On network to remote subscribers even under the harshest conditions
SAN JOSE, CA – May 18, 2021 – Calix, Inc. (NYSE: CALX) today introduced the Intelligent System Monitoring capability, a major enhancement to the AXOS® E3-2 Intelligent PON Node that protects broadband service providers’ (BSPs) network investments by streamlining system troubleshooting and dramatically reducing truck rolls to remote areas. The E3-2 node is often deployed in the most remote areas with extremely harsh external conditions. In these locations, the E3-2 node enables BSPs to reduce deployment costs by up to 50 percent compared to traditional cabinet installs while accelerating construction and service activation. With the new capabilities, The E3-2 node can intelligently sense dangerous increases to the internal temperature of the system and automatically take corrective action dramatically reducing operating costs. As this new capability is incorporated into the management model, operational workflows and Always On operating model that is common to all systems in the Intelligent Access EDGE portfolio, the E3-2 node is a fantastic addition to existing networks.
The AXOS E3-2 Intelligent PON Node with Intelligent System Monitoring will deliver significant value by:
“Calix has given us a simple platform to deliver next-generation network services to remote locations that would otherwise be extremely difficult—if not impossible—to reach,” said Robbie Farmer, CTO for North Carolina-based SkyLine Telephone Membership Corporation. “The deployment flexibility of the E3-2 system and the versatility of the AXOS platform, extend our reach by delivering an adaptable solution we can attach to existing infrastructure and use to turn subscriber services up rapidly. This product update also gives us the confidence that we are investing in a system that is reliable and will perform under adverse conditions and eliminate the need to roll a truck for system repairs or replacements in our remote serving areas.”
The E3-2 Intelligent PON Node dramatically simplifies network deployment and is ideally suited to connect rural areas quickly. With an infusion of capital from the recent RDOF auctions, and additional funding on the way, BSPs can leverage the AXOS E3-2 to capitalize on opportunities that help bridge the digital divide and deliver broadband to the unserved and underserved without the need for costly cabinet installations and right-of-way challenges. The E3-2 node’s modular form factor makes it a truly cost-effective option that can be deployed anywhere—mounted in a pedestal, on a pole or strand mounted. It enables BSPs to simplify network architectures and operations while delivering the versatility to run and support everyPON technology including a rapid migration from GPON to XGS-PON.
“Remote areas present unique challenges but are common for rural service providers who often need to overcome difficult physical locations and harsh environmental conditions,” said Michel Langlois, chief development officer, Intelligent Access EDGE products for Calix. “The E3-2 Intelligent PON Node enables them to address these challenges with a modular, upgradeable, and hardened form factor that can be mounted in various ways to ensure that even their most remote locations will have access to outstanding, reliable fiber broadband service and experience. The Calix Intelligent System Monitoring in this AXOS cadence release is just the latest capability in our never-ending pursuit to simplify network operations by ensuring service issues can be resolved in minutes, rather than hours or days.”
Visit us online for more information on the E3-2 Intelligent PON Node and other AXOS 10G solutions. Learn more on our webinar, “10G Fiber Networks For The Future: Top Considerations From The Experts.”
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
With the comprehensive integration between Calix Marketing Cloud and industry-leading email marketing platform Mailchimp, Calix launches the first of many integrations with major “MarTech” platforms to help marketers automate the creation and execution of targeted campaigns that eliminate churn and grow revenue
SAN JOSE, CA – May 13, 2021 – Calix, Inc. (NYSE: CALX) today launched the seamless integration of leading email marketing platform Mailchimp with Calix Marketing Cloud. This is the first step in a journey to enable broadband service providers (BSPs) to adopt a simple model for planning and executing fully integrated omnichannel marketing campaigns. These campaigns will be targeted with insights from rich behavioral data and executed through automation to create timely and relevant touchpoints that attract new subscribers as well as increase loyalty among existing subscribers. Broadband service provider marketers can now access audience segments from Calix Marketing Cloud—which is purpose-built to help BSPs leverage subscriber data to grow revenue and build brand loyalty—directly in Mailchimp, eliminating the need for cumbersome, manual spreadsheet exports. These marketers can then execute automated and highly targeted campaigns against these audiences. Calix Marketing Cloud will also include a new dashboard that provides real-time visibility into campaign performance metrics, including open rates, click-throughs, unsubscribes, and bounce rates. As a result, marketers can easily understand the impact of each analytics-driven campaign and tie marketing campaign investments to revenue. This latest enhancement to the Revenue EDGE solution marks the first in a series of planned integrations, including a major Facebook integration scheduled for next quarter.
The journey to radically simplify processes for marketers begins with the comprehensive integration between Mailchimp and Calix Marketing Cloud, and will extend to other marketing and social media platforms so that BSPs can:
In a survey Calix conducted that included both customers and non-customers, Mailchimp ranked as the most popular email marketing software among respondents. As a leader in this space, Mailchimp provides a one-stop-shop for managing email, direct mail, website, and social campaigns.
“We use Mailchimp extensively for our email marketing, and this integration with Calix Marketing Cloud is a welcome enhancement that will simplify our ability to manage email lists and audience segments from one platform,” said Chris Armstrong, director, sales and marketing for CityWest, a BSP located in British Columbia. “As marketing becomes inherently more social and our subscribers increasingly more connected, we continue to look for new and innovative ways to deliver premium services. We are eager to build on our successes to date with Calix by integrating even more of our social channels with Calix Marketing Cloud in the near future.”
Calix Marketing Cloud is the only marketing platform purpose-built for the BSP marketer, using contextual, behavioral data alongside built-in intelligence and machine learning to simplify processes and generate hyper-focused segments and audiences. As a result, marketers can create relevant, targeted, event-triggered communications that excite subscribers. For example, Wisconsin-based service provider Norvado is leveraging Calix Marketing Cloud to better understand subscriber usage patterns to personalize offers—contributing to a 99 percent uptake of its premium Wi-Fi service. Meanwhile, Nemont Telephone Cooperative in Montana tapped the advanced behavioral analytics of Calix Marketing Cloud to create a highly targeted campaign aimed at upgrading members to an optimal service tier, resulting in a year-over-year revenue increase of 65 percent.
“Today’s announcement marks the first of many integrations with marketing technologies that bring sophistication to broadband businesses of all sizes,” said Matt Collins, chief marketing officer at Calix. “Calix is committed to arming service providers with the tools they need to succeed against the consumer giants. By integrating Mailchimp data directly into Calix Marketing Cloud, marketers can enjoy all the benefits of intelligent automation while extending their marketing capabilities in an efficient, cost-effective manner. There has never been a more exciting time to be a marketer in the broadband industry—with deeper insights, marketers can uncover timely, relevant opportunities and craft campaigns across key channels designed to excite their subscribers and grow their value for generations to come. Our goal is to help our customers make their marketing so good it feels like a service. This launch is another big step in that direction.”
To help customers accelerate adoption and time to ROI, Calix has enhanced features of the Premier Customer Success Services offerings. These include best practices and guidance to help marketers take their campaigns to the next level and maximize subscriber engagement. Complementing these features are comprehensive updates to the Education Services curriculum for Revenue EDGE, which is a core pillar of the Success for All program available to all Calix customers.
Calix is the only organization that provides customers with EDGE Enablement resources that are ready-to-use, fully built marketing campaign assets, including email templates that will enable marketers using Mailchimp—arming them with new services, courses, and market activations. Marketers also benefit from direct-to-subscriber guided self-help, a new feature of EDGE Suites that enhances the subscriber experience and helps build trust and brand loyalty.
To learn more, view a replay of our recent webinar, “How to Offer the Premium Services That Subscribers Want.”
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Updates to Calix Support Cloud provide support teams with complete visibility into the CommandIQ mobile app and ExperienceIQ to eliminate inbound calls and truck rolls by providing direct access to subscriber application preferences and settings
SAN JOSE, CA – May 12, 2021 – Calix, Inc. (NYSE: CALX) today announced product and service enhancements to Calix Support Cloud and the CommandIQ® mobile app that significantly upgrade management capabilities for broadband service provider (BSP) support teams. Customer service representatives (CSRs) now have unprecedented visibility into subscribers’ network and device prioritization settings in My Priorities within ExperienceIQ™, an EDGE Suites application available within CommandIQ. Thanks to the tight integration of CommandIQ and Calix Support Cloud, CSRs can also help subscribers utilize the new SSID pool management capabilities that enable them to establish multiple, simultaneous networks in their homes. These capabilities allow support teams to better understand how subscribers are using self-service features in CommandIQ to navigate and customize their connected homes. When combined with the analytics and automation built into Calix Support Cloud, these new capabilities help CSRs quickly identify and address subscriber needs. The end result is fewer inbound calls and truck rolls.
By combining Calix Support Cloud with the newly launched GigaSpire® BLAST u6x, BSPs now have the ultimate combination to drive operational simplicity and efficiency. Armed with Calix Support Cloud and the world’s first universal, carrier-class premises system, it is easier than ever for BSPs to achieve results such as 74 percent first call resolution rates and 26 percent reduction in truck rolls. The latest enhancements in Calix Support Cloud and CommandIQ bring better visibility and insights into:
Customer support teams can now access all subscriber insights and view subscriber data in aggregate via the comprehensive dashboard in Calix Support Cloud, enabling them to automate processes and introduce other operational efficiencies to ensure their teams are running at maximum efficiency. To ensure that BSPs leverage all of these capabilities, Calix has enhanced the Premier Customer Success Services offering. The Calix Success team can help customers perform comprehensive analysis of domains such as help desk and ticketing systems operations. As customer success managers help customers uncover and address opportunities for improvement, they will help reduce trouble reports, simplify workflows, and improve first call resolution.
“Visibility is critical to helping our subscribers manage their home networks remotely—a capability that is paramount given the cost and time required to roll trucks across our large service area,” said Ron Wilson, director, network operations center for Oklahoma-based Dobson Fiber. “A single truck roll across some parts of our coverage area can easily take half a day and cost us upwards of $200. Not only has Calix Support Cloud delivered insights that have cut our truck rolls by 60 percent, but the solution has also come with the Customer Success Services team, which was instrumental in achieving that reduction and helping us build the foundation of an unmatched subscriber experience. Calix consistently improves its products, and we look forward to unleashing these new insights of this latest Calix Support Cloud release to make our team run even more efficiently.”
The BSP support function is critical to creating and maintaining loyal subscribers. These Calix Support Cloud enhancements enable CSRs to anticipate support issues and address them proactively before they cause network outages.
“The 21.2 quarterly product release cycle includes numerous enhancements for customer support teams, and they all focus on maximizing the efficiency with which teams help subscribers stay connected,” said Martha Galley, senior vice president, customer engagement and services for Calix. “The new device-level visibility into subscriber networks enables support personnel to anticipate subscriber needs before they even surface and proactively address them, reducing or dramatically shortening support calls—if not outright eliminating them in some cases. With a single pane of glass view, support team leaders can analyze network data and build workflows that are tailored to address the specific needs of their subscribers, while enabling them to self-manage their home networks as much as possible. This makes the CSR-subscriber relationship much more of a partnership than the help desk dynamic that is typical. Keeping subscribers off the phones enables CSRs to focus on proactively elevating the subscriber experience. Not only does a more efficient support team translate to happier subscribers, but it also delivers operational efficiency improvements and exceptional business value for service providers.”
Learn more about Calix solutions and services for customer support teams, and view our recent webinar, “The Data Driven Approach To Transforming Your Customer Support.”
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
As demand for broadband services explodes, Calix extends the Experience Innovation Platform with the announcement of its roadmap for the GigaSpire BLAST systems, addressing a stunning array of use cases to help broadband service providers rapidly grow their value for subscribers
SAN JOSE, CA – May 11, 2021 – Calix, Inc. (NYSE: CALX) followed the launch of the latest addition to the GigaSpire BLAST systems family, the GigaSpire® BLAST u6x, by unveiling the systems portfolio roadmap for the GigaSpire BLAST. The roadmap outlines the planned evolution of the GigaSpire BLAST portfolio to help broadband service providers (BSPs) plan their service evolution and growth. These future systems will enable BSPs to excite subscribers with even more performance by leveraging new technologies such as Wi-Fi 6E, easily extend their services to new locations via temperature-hardened systems and Power over Ethernet for systems, and operate with complete flexibility and simplicity with a GigaSpire BLAST u4x system that utilizes the swappable WAN SFP connections introduced with the GigaSpire BLAST u6x.
Thanks to the power of the Experience Innovation Platform, these new systems will enable BSPs of any size to grow their value by tapping into exploding subscriber demand across an ever-expanding set of use cases. As a foundational component of the Revenue EDGE solution (which includes Calix Support Cloud, Calix Marketing Cloud, the CommandIQ® mobile app, and Revenue EDGE Suites) the new GigaSpire BLAST systems enable BSPs to establish a “digital storefront” that will generate new revenue streams for years. This expanding portfolio will include:
The Experience Innovation Platform enables a BSP to adopt and deploy new systems and services with unprecedented speed and efficiency. While it used to take months for a BSP to integrate and prepare new systems for deployment, GigaSpire BLAST systems can be incorporated into a BSPs operating model in just days or weeks. With the accelerating investment in broadband, driven by U.S. federal and state-level funding as well as private investment—speed to market and flexibility are more important than ever. Calix is investing to ensure that the family of GigaSpire systems is the most complete and easiest to adopt on the market. More importantly, Calix demonstrated with its latest systems launch and announcements that it is committed to helping customers stay on the cutting edge.
“We partner closely with BSPs to provide innovative, winning options that deliver the most flexibility and value so they can excite a wide range of residential and business subscribers in dynamic environments while easily and cost-effectively addressing their unique needs,” said Shane Eleniak, senior vice president, Revenue EDGE products for Calix. “The GigaSpire BLAST portfolio offers the broadest range of systems in the market to enable service providers to achieve these goals and more. We invest in innovation that helps them build a winning business model—one that grows their brand and only their brand and helps them build deep, lasting relationships with subscribers for generations. We were the first technology provider in the market with Wi-Fi 6 systems designed exclusively for service providers. We will continue to be the first to innovate in new areas such as Wi-Fi 6E. The GigaSpire BLAST roadmap outlines the evolution of our commitment to our customers. It will help broadband service providers of any type and size to be first in their market with the systems that meet their subscribers’ needs.”
To learn more, download the white paper, “Expanding Wi-Fi into the 6 GHz Spectrum,” and register for the May 26 webinar, “New Innovations Set to Drive Optimal Wi-Fi Performance.”
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Press Inquiries:
Dale Legaspi
408-474-0056
Investor Inquiries:
Tom Dinges
408-474-0080
With the release of the fourth Wi-Fi 6 system from Calix, service providers now have a fully modular, upgradeable Revenue EDGE System with a 10-year plus lifespan that will simplify systems integration and deployment, significantly reducing CAPEX and OPEX, while establishing a “digital storefront” in subscribers’ homes
SAN JOSE, CA – May 11, 2021 – Calix, Inc. (NYSE: CALX) today launched the new GigaSpire® BLAST u6x, giving broadband service providers (BSPs) the only Wi-Fi 6 system capable of delivering up to 10 Gbps Internet services while providing the ultimate flexibility to seamlessly and cost-effectively upgrade subscribers’ access technology today and in the future. Now shipping, the GigaSpire BLAST u6x is the fourth system in the GigaSpire BLAST family, and is the world’s first Wi-Fi 6 system with options for five different WAN SFP connections to accommodate a wide range of deployment scenarios: 1 and 10 Gigabit Ethernet and GPON—with Active Ethernet and XGS-PON capabilities scheduled for later this year—covering future subscriber network deployment scenarios for upwards of a decade. The fully modular design and integration with the real-time analytics insights of Calix Support Cloud helps BSPs dramatically simplify the deployment process, shorten installation time, and minimize inventory issues—significantly reducing both CAPEX and OPEX.
Powered by the Experience Innovation Platform, the GigaSpire BLAST u6x is fully interoperable with the end-to-end Revenue EDGE solution, including the CommandIQ® mobile app and value-added services in EDGE Suites. By deploying the GigaSpire Blast u6x, a service provider establishes a “digital storefront” in subscribers’ homes from which it can easily generate new revenue streams through exciting new services such as home network security while delivering ultimate Wi-Fi performance.
As the latest addition to the GigaSpire BLAST family, the GigaSpire BLAST u6x supports multiple access technologies, allowing BSPs to future-proof their subscribers’ networks and protect their investment. The GigaSpire BLAST u6x offers BSPs unique ways to grow their business and excite their subscribers, including:
GigabitNow, based in the state of Washington, has been a Calix customer for four years, deploying managed Wi-Fi in California, Oregon, Washington, and soon, in Massachusetts. The company has since upgraded to GigaSpire BLAST systems to develop community fiber networks and invested in the rest of the Revenue EDGE solution to excite subscribers with an unmatched experience.
“For GigabitNow, the GigaSpire BLAST system has been an excellent choice for our network deployment strategy due to its built-in management features, exceptional coverage, and powerful software platform,” said Dan Sivils, chief operating officer for GigabitNow. “We’re thrilled by the launch of the GigaSpire BLAST u6x, which will allow for easy upgrades to 10G services and fewer systems to install at the subscriber’s location, reducing installation costs—it’s a win for our subscribers and us.”
Many Calix customers are choosing to exclusively deploy GigaSpire BLAST systems to their subscribers to put their brand front and center in the home, eliminate the support headaches associated with systems purchased at big-box stores, and increase customer satisfaction—in some cases achieving Net Promoter Scores far above the industry average. As a digital storefront in the subscriber’s home, GigaSpire BLAST systems enable BSPs to craft exceptional subscriber experiences with premium service offerings that drive revenue growth. Like the rest of the GigaSpire BLAST family, the GigaSpire BLAST u6x is tightly integrated with all elements of the Revenue EDGE solution, including Calix Support Cloud, Calix Marketing Cloud, the brandable CommandIQ mobile app, and all Revenue EDGE Suites.
“Today’s introduction of the GigaSpire BLAST u6x system sets the standard for the industry—with support for multiple access technologies up to 10 Gbps, the GigaSpire BLAST u6x offers unmatched performance, flexibility and a 10-year lifespan that helps customers protect their investments,” said Shane Eleniak, senior vice president, Revenue EDGE products for Calix. “Nearly all our customers are either expanding, upgrading, or building new fiber networks, and we expect this trend to continue for years. They would like to make these important investments without having to worry about the cost and complexity of replacing the entire Wi-Fi system every time they adopt a new technology.
“With the u6x, service providers can start off using GPON technology or Ethernet behind an old DSL system, then seamlessly upgrade to XGS PON when they’re ready,” continued Eleniak. “Or they can offer an industry-leading 10 Gbps service with Calix Intelligent Access Edge right out of the gate, leapfrogging the services offered by competitors. No matter the approach, the GigaSpire BLAST u6x enables BSPs to deploy quickly, without extensive integration cost, and allows them to save on CAPEX and OPEX. With the GigaSpire BLAST u6x, we’re demonstrating the value a BSP of anysize can get by partnering with Calix to create a state-of-the-art, simplified broadband business that excites subscribers, establishes their brand as the market leader, and grows the value of their business for their stakeholders.”
The GigaSpire BLAST u6x is available in two form factors: the classic gray tower, available now, and the next-generation white tower, which will ship in the coming months. Learn more about the new GigaSpire BLAST u6x—visit the GigaSpire BLAST u6 product page and watch the new GigaSpire BLAST u6x video.
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Press Inquiries:
Dale Legaspi
408-474-0056
Investor Inquiries:
Tom Dinges
408-474-0080
Ontario-based network operator invests in the Revenue EDGE solution to offer its fiber-to-the-home subscribers an exceptional quality of experience that differentiates its brand from the competition and fuels growth
SAN JOSE, CA – April 22, 2021 – Calix, Inc. (NYSE: CALX) today announced that Canadian broadband internet service provider TekSavvy has selected the Revenue EDGE solution to differentiate its brand and service offerings and deliver an exceptional broadband experience to subscribers on its fiber-to-the-home (FTTH) network. A fast-growing and disruptive force in the Canadian market, TekSavvy will grow its value with the introduction of its Home WiFi Pro offering, a premium-level managed Wi-Fi service that leverages the comprehensive capabilities of the Revenue EDGE. Overall, this investment in the Revenue EDGE will enable TekSavvy to boost levels of subscriber satisfaction and support while elevating its brand, further setting it apart from competitors.
TekSavvy FTTH subscribers will benefit from the powerful Wi-Fi 6 connectivity of the GigaSpire® BLAST, which they can control through the Home WiFi Pro Mobile App—the service provider’s branded version of the CommandIQ® mobile app. Soon, TekSavvy will also offer subscribers an enhancement to their experience beyond managed Wi-Fi by adding EDGE Suites—ProtectIQ™ for advanced network security and ExperienceIQ™ for quality-of-service and parental controls. Calix customers have achieved incredible results thanks to their investment in the Revenue EDGE, including 99 percent adoption of premium Wi-Fi services, 74 percent adoption of the CommandIQ mobile app, and nearly 60 percent adoption of the apps in EDGE Suites.
“Our decision to go with Calix is aligned with our track record for always acting in the best interest of our subscribers,” said Charlie Burns, chief technology officer for TekSavvy. “With the Revenue EDGE, we can further differentiate ourselves in the market with a combination of deep insights, powerful Wi-Fi, and a mobile app that puts our brand front and center. We will continue to invest heavily in our subscribers’ experience, exciting them with services they want and need and fostering strong relationships that will grow the value of our business for years to come.”
For more than two decades, TekSavvy has delivered award-winning telecom services that prioritize the needs of consumers. As a leading provider offering fiber broadband services to the previously underserved area of Chatham-Kent, Ontario, the company has worked tirelessly to bridge the digital divide—and plans to invest an additional $250 million in broadband infrastructure by 2026. In a market defined by a few large players, TekSavvy is the country’s largest independent internet service provider, presenting critical competition and a high-quality alternative for Canadians coast-to-coast.
“TekSavvy is a phenomenal example of an industry disruptor—a smart, outspoken, subscriber-first network operator leading the way by embracing industry best practices and cutting-edge offerings,” said Alan Lieff, vice president of sales for Calix. “We need more service providers willing to deploy aggressively and invest in exciting their subscribers. With the Revenue EDGE, TekSavvy can deliver an unparalleled experience while positioning itself to drive new and differentiated revenue streams, create loyal subscribers and attract new ones, all while reinforcing the value of its brand. We are excited to be working with TekSavvy and look forward to growing this partnership as it continues to place Canadian broadband subscribers first.”
Learn more about the Revenue EDGE solution and register here for the April 28 webinar, “How To Offer the Premium Services Subscribers Want.”
About Calix
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Press Inquiries:
Dale Legaspi
408-474-0056
Investor Inquiries:
Tom Dinges
408-474-0080
Communications cooperative builds on its phenomenal managed Wi-Fi capability and leverages full Calix Revenue EDGE solution to excite members and elevate their brand with differentiated services
SAN JOSE, CA – February 24, 2021 – Calix, Inc. (NYSE: CALX) today announced Utah-based telco cooperative, STRATA Networks (STRATA), has leveraged the entire Calix Revenue EDGE solution and developed a comprehensive set of best practices for differentiating the STRATA branded Wi-Fi 6 experience for their members.
After introducing the BLAST Systems to members in 2020, STRATA pivoted quickly to enhancing and customizing the STRATA-branded Wi-Fi 6 experience with EDGE Suites, leveraging the real-time behavioral insights from Calix Marketing Cloud (CMC) to target members who would benefit from these new experiences. As a result of their targeted marketing campaign, STRATA has seen a 60 percent increase in the adoption of STRATA Hub (their branded CommandIQ® app), and a 59 percent increase in downloads of the EDGE Suites; ProtectIQ™, for enhanced virus and malware protection of the member’s Wi-fi network, and ExperienceIQ™, for parental controls.
The Calix CommandIQ mobile app provides a direct communication channel between communications service providers (CSPs) and subscribers, which is key to integrating perpetual upsell and revenue-generating opportunities. With this 60 percent increase in adoption of CommandIQ, STRATA is taking full advantage of advanced subscriber insights and mobile- notification capabilities through CMC. In addition, the marketing team can leverage easy-to-customize resources from the EDGE Enablement program to quickly launch campaigns with the Calix Customer Success team supporting them at every step. STRATA’s most recent campaign to drive new application downloads converted an impressive 20 percent of mobile notifications into EDGE Suites adoption—more than 10x the industry average.
In the future, all CSPs can look forward to expanding their portfolio of services to include Arlo Technologies and Servify, which are pre-integrated EDGE Suites enabling operations, support and marketing teams to quickly deliver new value-added services that excite their members while retaining a direct communication channel via STRATA’s branded CommandIQ app.
“We developed the ultimate Wi-Fi experience to differentiate from simple managed Wi-Fi offerings, and Calix has enabled us to build on that foundation and push that experience forward,” said Bruce Todd, CEO for STRATA Networks. “Fast, reliable connectivity into and throughout the home was just the start, but to grow our business, we need to continue to differentiate our offering by making the in-home broadband experience unbeatable. With the simplicity of the mobile app and value-adds of full network security and management offerings, Calix delivers everything we need to continue to excite our members and grow our business.”
STRATA Networks is a community-focused communications cooperative based in Northeastern Utah with services that span parts of three western states. It was founded more than half a century ago and has evolved from being a local telephone network to a leading provider of differentiated broadband experiences.
“The STRATA Networks team has developed an unmatched model that any service provider marketer should follow as they are focused on leveraging the data,” said Matt Collins, chief marketing officer for Calix. “STRATA leveraged data to ensure the success of their CommandIQ launch through an app download contest while using the CMC enabled in-app mobile notifications, and the customizable brand content from our EDGE Enablement program for the campaign. The results speak for themselves, as EDGE Suites subscriptions have delivered new revenue streams for STRATA through new experiences. We are delighted to see these marketing success stories and will continue to provide best-in-breed marketing solutions to grow our partnership as STRATA Networks grows its value to members and the communities they serve.”
Learn more about the Calix Revenue EDGE and the full network security and access controls of EDGE Suites.
About Calix
Calix, Inc. (NYSE: CALX) – Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
With a robust 74 percent adoption rate of its subscriber-facing mobile application, the regional Wyoming CSP is owning the subscriber relationship by delivering the Ultimate Wi-Fi experience and differentiating customer-service with the latest and most popular subscriber-facing services and apps
SAN JOSE, CA – December 17, 2020 – Calix, Inc. (NYSE: CALX) today announced that Silver Star Communications is harnessing the power of the complete Calix Revenue EDGE solution to deliver the Ultimate Wi-Fi Experience, solidifying its relationships with subscribers and fending off trillion-dollar consumer brands. Silver Star first deployed the GigaSpire® BLAST in 2019, delivering industry-best Wi-Fi 6 coverage and establishing functionality through which it could continuously and effortlessly upgrade the subscriber experience thanks to the power of the EXOS® platform and EDGE Suites. With a 74 percent adoption rate of the CommandIQ™ mobile app, the Wyoming communications service provider (CSP) now owns a direct channel to engage with subscribers instantly. This opens the door for Silver Star to tap upsell opportunities and deliver more revenue-generating applications as Calix adds partners to EDGE Suites.
With the CommandIQ mobile app—which Calix designed and can be branded under the CSP’s name—subscribers can customize their experience, run speed tests, leverage voice services, set application priorities, manage parental controls, secure their entire home network with ProtectIQ™ and much more. At the beginning of 2020, Silver Star rolled out the CommandIQ app (which it branded as the Silver Star Home Zone app) and has promoted it with every BLAST system installation. By bundling ProtectIQ as a service along with its BLAST systems, Silver Star has driven an impressive 81 percent adoption rate of the advanced security app. The regional CSP will embrace Calix Marketing Cloud further in 2021 to leverage subscriber data and drive similar upsell opportunities.
The regional CSP delivers comprehensive and differentiated services with amazing whole-home coverage built on the most advanced subscriber and network intelligence through EDGE Insights. Silver Star is managing subscriber experiences proactively through Calix Support Cloud (CSC), resolving three-fourths of trouble tickets without a truck roll—half in a single call. Furthermore, with access to the deep expertise from Calix Customer Success Services teams, Silver Star customer support teams are implementing best practices that deliver superior customer care and create value.
“Tapping into everything that the Revenue EDGE has to offer has given us a new, holistic approach to center our entire business model around the subscriber experience,” said Barbara Sessions, VP and COO for Silver Star. “We now have all the pieces in place to stay ahead of what our communities expect and what our competitors can deliver, but it all starts with serving our subscribers. Customer service is paramount to us, so in the event of network issues or trouble calls, it is vital that we resolve them with minimal disruption. This level of support is part of delivering an unmatched subscriber experience—not simply services. We look forward to growing our partnership with Calix as we continue to innovate and expand our business.”
A Calix customer of more than a decade, Silver Star Communications delivered the first 10G service in the state of Wyoming in 2018 with an AXOS® XGS-PON network. The regional CSP serves Western Wyoming and Eastern Idaho, connecting this region to major cities in adjacent states over a company-owned fiber network of more than 1,100 miles.
“Service providers like Silver Star are leading the way when it comes to owning the subscribers’ home experience,” said Michael Weening, EVP and COO for Calix. “The full Revenue EDGE solution puts the power of data and innovation back in the hands of the CSP and blocks the consumer giants trying to hijack the subscriber relationships. Add in network security and parental controls through the EDGE Suites—all fully managed through the CommandIQ mobile app, branded under the Silver Star name—and Silver Star has everything necessary to delight subscribers and crush competitors. As Calix continues to roll out new partners, such as leading internet-connected camera brand Arlo, to EDGE Suites, the momentum of forward-thinking CSPs like Silver Star will be unstoppable.”
Learn more about the Revenue EDGE solution and the customizable CommandIQmobile application.
About Calix
Calix, Inc. (NYSE: CALX) – Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
