Not that long ago, if you asked someone what defines loyalty in hospitality, they might have said reward points or checkout surveys. And while hotel loyalty program membership continues to surge, savvy hoteliers know that loyalty isn’t truly about how many points you add to a guest’s rewards account. Hotels shape guest loyalty through every interaction, both digital and personal, that makes a guest feel recognized, understood, and in control of their stay.
Today’s travelers expect properties to deliver experiences that mirror the convenience and personalization of their daily lives. A large majority of consumers now expect, as a baseline, interactions and experiences that reflect their preferences. Hotels are not an exception to this trend, and those who strive to remain competitive will use technology to deliver a personalized, connected guest experience.
We designed Compass by WorldVue™ for this new era of connected hospitality.
As a next-generation mobile platform built on the proven foundation of the WorldVue HUB®, Compass unites the guest journey into a single, cohesive experience. It empowers hotels to deliver personalization at scale, turning everyday interactions into lasting relationships while unlocking operational and revenue opportunities across every property type.
The Shift Toward Connected Hospitality
Guest expectations are shifting rapidly. The new standard of hospitality isn’t just about amenities; it’s about access and connection. Whether they’re traveling for business, leisure, or an extended stay, guests want to feel seen, known, and in control of their experience.
Compass by WorldVue bridges mobile devices, in-room systems, and hotel services to make that possible. Guests can manage entertainment, lighting, and climate from their smartphones. They can pair devices instantly, browse a fully digital hotel compendium, and receive curated messages about property events or local attractions.
For hoteliers, this digital integration means more than convenience – it means consistency and insight. From boutique properties creating high-touch, customized experiences to large-scale brands managing complex portfolios, Compass adapts to every operation. It aligns technology with brand identity and service philosophy, ensuring that every digital touchpoint feels intentional, not transactional.
Traditional loyalty programs rely on transactions; guests earn points, redeem them, and move on. Compass by WorldVue changes that by making loyalty experiential.
When a returning guest checks in, Compass recognizes them immediately, greets them by name, displays their loyalty tier status, and recalls their preferences for entertainment, language, and room environment. For frequent travelers or brand-loyal guests, this sense of familiarity translates directly into satisfaction and repeat business.
Hotels can also tailor offers by loyalty tier, such as premium content access, late check-out options, or personalized recommendations. Whether a guest is a business traveler on a quick stay or a long-term guest in an extended-stay suite, Compass adjusts the interaction to their habits and priorities.
This kind of responsive recognition was once reserved for luxury brands with dedicated concierge staff. Now, it’s scalable across any hotel type, from boutique hotels cultivating personal touches to select-service properties that depend on efficient, tech-forward engagement.
The result: a redefined loyalty model where personalization itself becomes a valuable reward.
Engagement That Reaches Beyond the Room
Compass by WorldVue extends engagement beyond the guestroom, connecting guests to everything the property and surrounding areas have to offer. Through its mobile interface, hotels can:
This approach creates new revenue opportunities while improving the guest experience. For full-service properties, Compass can serve as a digital marketplace that showcases brand offerings. For limited-service and extended-stay hotels, it helps staff communicate efficiently, promote available upgrades, and strengthen brand engagement without increasing workload.
In every case, Compass empowers hotels to reach guests at the right moment – not through broad messaging, but through meaningful, personalized recommendations that drive satisfaction and spend.
Personalization with Purpose
The power of Compass lies in its ability to use real-time insights responsibly. It turns anonymous data into actionable intelligence that helps hotels anticipate needs and streamline operations.
For example:
This dual value – guest-facing engagement and operational intelligence – makes Compass a strategic investment. It enables hotels to personalize experiences while also improving efficiency, training, and decision-making.
And because Compass integrates directly with the existing WorldVue HUB® ecosystem, it does so without the need for costly rewiring or disruptive system overhauls.
A Unified Experience Across Brands and Borders
For multi-property brands, consistency matters. Guests expect the same seamless experience whether they’re in Austin, Athens, or Abu Dhabi.
Compass ensures consistency through brand customization and cross-property recognition. Hotels can maintain logos, fonts, and color palettes across all guest interfaces while adapting messaging to local markets and languages. Guest preferences follow them across stays, creating a sense of familiarity that builds trust and strengthens brand identity.
This capability is particularly powerful for:
By combining the mobile power of Compass with the in-room experience of WorldVue HUB, properties can finally deliver a consistent, high-quality journey worldwide without compromising individuality or local flavor.
Where Technology Enhances Hospitality, Not Replaces It
Hospitality has always been about people – ensuring their comfort and making connections. Technology should enrich that experience, not make it colder.
Compass by WorldVue does exactly that. It frees staff from repetitive inquiries, helps guests find information faster, and keeps every interaction aligned with brand feel and service standards. That means more time for personal engagement where it matters most, in human connections.
Our thoughtful approach to innovation recently earned Compass by WorldVue the Gold Award for Technology Innovation from the Merit Awards. This award recognizes Compass’s impact in redefining how hotels connect with guests through intelligent, personalized, and integrated technology.
As guest expectations continue to evolve, the most successful hotels will be those that blend technology and empathy, using platforms like Compass to deliver both precision and warmth.
Ready to Redefine Guest Loyalty?
Compass by WorldVue empowers hotels of every type to deliver seamless, hyper-personalized experiences that strengthen loyalty and drive long-term value across devices, properties, and borders.
Discover how Compass can help your property turn connection into loyalty. Visit www.worldvue.com/compass to find out more and view a demo.
Across the Middle East, hotel guests expect to stay connected as easily as they do at home. The region hosts a mix of business and leisure travellers, including a fast-growing segment of bleisure guests who expect to work and relax effortlessly while staying at a hotel. In this context, connectivity is no longer an add-on but a baseline expectation; thus, providing great hotel guest Wi-Fi in the Middle East is crucial.
Throughout this region, the hospitality industry continues to experience rapid growth, with fierce competition. Guests reward properties that deliver seamless connectivity and penalize those that don’t. Hotels that invest in modern, well-managed Wi-Fi are better positioned to drive positive reviews, repeat bookings, and long-term loyalty.
WorldVue helps hotels in the region achieve these goals for hotel guest Wi-Fi in the Middle East. With decades of expertise, advanced GIA solutions, and guest-facing platforms built on reliable networks, we empower properties to exceed expectations and deliver measurable ROI.
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Multifamily housing faces unprecedented competitive pressure. With hundreds of thousands of new units entering the market and residents increasingly dissatisfied with existing amenities, property owners need strategic advantages that deliver measurable returns. A report from Apartment Guide found that 36% of multifamily housing residents are unhappy with their current amenities, with fast, reliable Wi-Fi being one of the top desired amenities (even more so for Gen Z and millennial residents). At the same time, new apartment supply has been pressuring rent growth.
The solution isn’t just more amenities – it’s smarter infrastructure. For example, residents say that managed Wi-Fi is a deal-maker, ranking above parking and an on-site gym combined. Property owners who invest strategically in technology for multifamily properties create competitive advantages that attract residents, streamline operations, and generate new revenue streams. The key lies in focusing on infrastructure-level solutions that deliver measurable returns rather than trendy gadgets that quickly become outdated.
What Residents Actually Want: Data-Driven Insights
Recent surveys reveal clear patterns in resident priorities. A large study by NMHC/Grace Hill indicates that 87% of renters view the availability of internet access immediately on move-in as either very important or absolutely essential. This isn’t just about convenience; it’s about eliminating friction during the critical move-in period when resident satisfaction forms.
Smart access control technology also shows strong demand, with renters saying they would pay a premium for smart locks and other access control features. The vast majority of renters surveyed want at least one smart device in their home, with smart locks being one of the top choices.
Residents are also seeking improved security, including access controls and common area security cameras. Of residents living in security camera-monitored complexes, 70% of those surveyed said they felt the cameras were effective in preventing crime.
This trend toward technology-enabled convenience reflects broader lifestyle changes. Home office spaces, high-speed internet connectivity, and communal areas designed for collaboration have become key selling points for multifamily communities. Remote work has fundamentally shifted what residents expect from their living spaces.
Three Strategic Technology Investments That Transform Properties
1. Enterprise-Grade Internet Infrastructure and Managed Services
Internet connectivity isn’t truly an amenity anymore – it’s essential infrastructure that guests expect along with their standard utilities. Surveys indicate that apartment renters and condo owners increasingly expect a seamless connectivity experience both within their individual unit and throughout the community. Multifamily properties can meet this expectation effectively with managed Wi-Fi, a system that provides residents with reliable internet service throughout the property. And in fact, according to NMHC, renters are increasingly interested in managed Wi-Fi.
WorldVue’s approach goes beyond providing basic internet. Our enterprise-grade networking solutions create the foundation for smart building capabilities while delivering managed services that reduce operational headaches for property managers. When residents experience connectivity issues, they contact WorldVue’s 24/7 support team rather than the overwhelmed leasing staff.
This infrastructure investment pays dividends across multiple areas. Reliable connectivity enables other smart technologies to function, including climate control, lighting, access controls, and security camera solutions. It supports the growing demand for home office and entertainment capabilities. Most importantly, it eliminates one of the most common sources of resident complaints and maintenance requests.
The managed service model also provides predictable revenue streams for properties while offering residents premium connectivity and support without the hassle of coordinating individual internet installations.
2. Comprehensive Access Control Systems
Traditional key management creates ongoing operational burdens. Lost keys require expensive lock changes. Key tracking becomes increasingly complex as properties scale. While multifamily properties haven’t been rushing to implement smart access controls, properties that lag on this are missing significant operational and revenue opportunities.
WorldVue’s access control solutions address multiple pain points simultaneously. Our systems integrate smart door locks with comprehensive visitor management, allowing property managers to control doors across properties from any mobile device and manage vendor access efficiently. Residents can open doors, control smart apartment features, pay rent, and submit work orders via one mobile app, creating a unified experience that increases satisfaction and retention.
The technology enables prospects to run their own tours while the property stays secure, reducing staff time while improving the leasing experience. Property managers can set access control schedules, manage permissions, and receive alerts for important access events, providing both operational efficiency and enhanced security.
Smart access control also creates new revenue opportunities. Properties can charge premium rents for units with smart access features while reducing operational costs by eliminating key replacement expenses and minimizing locksmith visits.
3. Integrated Security and Common Area Monitoring
Common areas represent a significant investment in multifamily properties. Still, many owners struggle to maximize their value while ensuring resident safety. WorldVue’s cloud-based video surveillance solutions provide reliable remote monitoring, allowing staff to address issues before they escalate while creating a safe and comfortable environment for residents.
Our surveillance systems offer video monitoring with remote access and the ability to navigate quickly between views across multiple locations. The technology works with over 3000 compatible devices, accommodating new equipment or integrating existing analog systems. AI-based remote monitoring provides alerts if a camera is blocked, someone is in an unauthorized area, or unusual loitering occurs.
Integration with access control systems provides comprehensive security for sensitive locations while giving property teams complete visibility into common area usage patterns. This data drives decisions about amenity placement, operating hours, and space allocation while reducing liability concerns for owners.
Smart cameras and monitoring systems also help property managers understand how residents use shared spaces, enabling data-driven improvements that increase satisfaction and property value.
The Revenue Impact of Strategic Investment in Technology for Multifamily Properties
Technology investments in multifamily properties generate measurable returns through multiple channels. Properties that implement smart home technology see a 3-5% rise in valuation and a remarkable 30% average ROI, as well as increased rent rates. This makes smart home technology one of the best ways to achieve leasing success.
Recent research indicates that renters are willing to pay premiums for smart features and improved security. Beyond premium rents, operational cost savings prove substantial by decreasing or eliminating the need for staff intervention for basic tasks like internet troubleshooting, lockouts, and vendor access.
Properties that invest in comprehensive technology infrastructure position themselves to meet evolving resident expectations while generating quantifiable returns. The key lies in selecting technology partners who understand the unique operational requirements of multifamily housing and can deliver enterprise-grade reliability.
WorldVue’s experience serving over 8000 properties worldwide provides a deep understanding of how technology infrastructure supports property operations at scale. Our 24/7/365 multilingual support team ensures that technology systems remain functional when residents need them most, eliminating the burden on property staff for routine technology issues. Our focus on enterprise-grade solutions means investments in technology for multifamily properties continue delivering value as properties scale and evolve.
The WorldVue advantage extends beyond design and installation to comprehensive management. Our unified platform approach integrates with existing property management systems, providing property teams with centralized control across connectivity, access, and security systems. This integration reduces complexity while enabling data-driven decision-making through comprehensive analytics and reporting.
Implementation Strategy: Infrastructure-First Approach for Scalable Results
Successful multifamily technology implementation begins with robust infrastructure rather than flashy consumer-facing features. This infrastructure-first approach delivers immediate operational benefits while creating the foundation for future technology expansion. Properties typically see initial returns within six months, with full ROI realized within three years.
Reliable internet connectivity enables all other smart building capabilities while reducing resident service calls. Managed Wi-Fi adds additional benefits by improving service and reducing the burden on property staff. Comprehensive access control systems provide both operational benefits and resident convenience. Strategic security and monitoring technology creates environments that support modern lifestyle preferences while providing measurable safety improvements.
WorldVue’s integrated approach combines enterprise-grade connectivity, smart access control, and cloud-based surveillance into cohesive systems that work together seamlessly. This integration reduces complexity for property teams and creates unified experiences for residents. The scalability built into WorldVue solutions means a 50-unit property can achieve the same benefits of enterprise-grade infrastructure as a 500-unit development, with systems that grow alongside property portfolios.
The multifamily market continues to evolve as residents seek technology-enabled convenience and property managers require operational efficiency. Properties that invest strategically in infrastructure-level technology solutions create sustainable competitive advantages that attract residents, reduce costs, and generate premium rents.
Transform Your Property with Infrastructure That Delivers Results
Smart multifamily properties don’t just install technology – they implement strategic infrastructure that drives measurable results. The technology and managed services provided by WorldVue yield higher occupancy rates, reduced operational costs, increased resident satisfaction, and the ability to command premium rents that justify investments in technology for multifamily properties.
WorldVue’s comprehensive multifamily solutions combine 50 years of property technology expertise with enterprise-grade infrastructure, intelligent access control, and advanced common area security camera systems. Our infrastructure-first approach ensures properties see immediate operational improvements while building long-term competitive advantages through technology that residents value and prefer.
The difference lies in choosing a technology advisor that understands multifamily operations, provides reliable 24/7 support, and delivers solutions that scale with your business goals. Properties that invest strategically in WorldVue’s integrated infrastructure see sustained improvements in both resident satisfaction and property performance.
Ready to see how strategic technology infrastructure can transform your multifamily property’s operational efficiency and resident experience? Contact WorldVue to explore solutions designed specifically for your property’s unique needs and growth objectives.
Your hotel offers great locations, high-quality amenities, and excellent service. Are guests still leaving negative reviews about connectivity issues? You might be focusing on the wrong thing.
Guest expectations around connectivity have shifted dramatically. Today’s travelers – especially younger demographics – prioritize reliable internet access above traditional hotel amenities. In fact, 35% of Gen Z guests say fast Wi-Fi is more important than a comfortable bed! Yet many properties make a costly mistake: they assume strong signal strength equals a great guest experience.
The reality is more complex. A strong Wi-Fi signal is just one piece of the puzzle. Without proper network design, even premium equipment can deliver frustrating results that damage your property’s reputation and online reviews.
According to industry surveys, over 90% of guests say a strong Wi-Fi connection is one of their top priorities when booking a hotel. But many properties struggle with network issues that aren’t immediately obvious to property managers.
Here’s what’s really happening behind the scenes.
Too many devices competing for bandwidth
Modern guests travel with multiple devices. Most hoteliers frequently encounter guests seeking to connect multiple devices to the hotel’s network. When too many devices connect to a single access point, especially if that equipment isn’t designed for heavy usage, everything slows down – regardless of how strong the signal appears.
This creates a cascading effect. Guests notice lag during video calls, streaming buffers constantly, and work productivity plummets. Especially when guests pay premium rates at upscale properties, these issues become deal-breakers that show up in online reviews.
Inadequate circuit bandwidth planning
Many properties invest in expensive networking equipment but skimp on the bandwidth that feeds it. This creates a bottleneck that guests feel immediately. Two-thirds of guests use the hotel Wi-Fi within seven minutes of arrival, and at least a third request the Wi-Fi password immediately upon arrival. Thus, network problems become apparent almost instantly.
The issue compounds during peak occupancy periods. A network that works fine at 60% capacity can collapse when the property fills up, leaving luxury guests frustrated during your busiest (and most profitable) times.
VLAN configuration errors
Virtual Local Area Networks (VLANs) segment network traffic to improve performance and security. When configured incorrectly, different systems start interfering with each other. Guest Wi-Fi competes with property management systems, security cameras conflict with point-of-sale terminals, and overall network performance tanks.
These misconfigurations often go unnoticed until guests start complaining, making them particularly dangerous for properties where reputation and online reviews matter most.
Why Hotel Network Design Matters More Than Ever
Today’s hotel guests have transformed expectations. They’re not just checking emails – they’re streaming 4K content, participating in videoconferences, and running cloud-based applications simultaneously across multiple devices.
The average guest now travels with a smartphone, tablet, laptop, and often additional devices, such as smartwatches, portable speakers, or gaming systems. Each device creates network demands that traditional Wi-Fi for hospitality wasn’t designed to handle.
For resorts and larger properties, the challenge extends beyond guest rooms. Meeting spaces need bandwidth for presentations and videoconferencing. Pool and beach areas require connectivity for social media sharing. Restaurants need reliable connections for mobile ordering systems.
The Right Infrastructure Makes All the Difference
Proper hotel network design starts with understanding your property’s unique characteristics. Construction materials matter significantly; concrete walls and metal doors require different equipment placement than wood-frame construction. Larger properties with more than 150 rooms need higher-capacity gateways and more sophisticated network architecture.
Strategic access point placement
Modern best practices favor in-room access point installation over hallway placement. This approach accommodates more devices per room while reducing interference. Since newer Wi-Fi technology tends to have shorter range but higher capacity, bringing access points closer to where guests actually use their devices improves performance dramatically. Properties also need to consider in-room connectivity requirements for modern entertainment solutions and IoT devices.
Property-wide placement requires understanding the demands in specific locations. Conference rooms need higher-capacity equipment for videoconferencing and presentations. Restaurants require reliable coverage for mobile ordering and payment systems. Pool areas and outdoor spaces need weatherproof access points with extended range capabilities.
Lobby areas face the highest device concentration during check-in periods, requiring robust placement to handle traffic surges. Back-of-house areas require dedicated coverage for operational systems, such as housekeeping tablets and maintenance connectivity. Each area’s unique traffic patterns and usage demands determine optimal placement strategies.
Fiber infrastructure for future-proofing
Multi-mode fiber connections between distribution frames provide essentially unlimited bandwidth capacity. This infrastructure can handle current demands while preparing for future technology upgrades. Properties that invest in proper fiber infrastructure find it much easier to add new services or upgrade existing ones without major renovation projects.
Fiber backbone connections eliminate bandwidth bottlenecks that plague copper-based cabling, particularly during peak usage periods. They also support advanced features, such as centralized network management and real-time monitoring across all property areas. For larger properties, redundant fiber paths provide backup connectivity, preventing network outages from impacting guest services or operational systems.
Proper network segmentation and traffic management
Well-designed VLANs separate guest traffic from operational systems. This prevents interference while improving security. Guest networks, PMS, POS terminals, and CCTV security camera solutions should each operate on separate network segments, ensuring optimal performance for all systems.
Advanced traffic management goes beyond basic separation. Quality of Service (QoS) policies prioritize critical business applications over recreational traffic. Bandwidth allocation ensures operational systems maintain consistent performance even during peak guest usage periods. Dynamic VLAN assignment can automatically place different device types on appropriate network segments based on their authentication credentials, improving security and reducing administrative overhead.
Beyond Basic Connectivity: Advanced Network Features
Many properties, particularly luxury hotels and resorts, require network capabilities that extend beyond basic internet access. Modern guests expect seamless casting to in-room TVs, secure access to streaming services, and reliable connectivity for business applications.
The network must also support property operations. Modern hotels integrate numerous systems – keycard access, climate and lighting controls, security systems, PMS, POS, and more – all requiring network connectivity. Poor network design creates operational headaches that affect both guest experience and staff efficiency.
Security considerations add another layer of complexity. Network design must protect both guest privacy and property data while maintaining the seamless connectivity experience that guests expect, especially for luxury stays.
The WorldVue Advantage: Expert Network Design for Hotels & Resorts
For 50 years, WorldVue has been helping hospitality properties navigate evolving technology needs. Today, our expertise includes designing, installing, and supporting networks for hotels and resorts of all types and sizes. Our approach takes into account your property’s unique construction, guest expectations, operational requirements, and future expansion plans.
We begin with detailed site surveys that identify potential interference sources, determine optimal equipment placement, and establish bandwidth requirements. Our engineers understand how different construction materials and layouts affect signal propagation and design accordingly.
Our network designs incorporate proper segmentation from the ground up. Guest networks operate independently from operational systems, ensuring both security and optimal performance. We plan for peak occupancy scenarios, not just average usage, so your network performs well even when every room is occupied.
For new construction projects, we work with your development and design teams to plan proper conduit routes, equipment room placement, and power requirements. This proactive approach prevents costly retrofitting later while ensuring optimal network performance from day one.
For renovation and retrofit projects, we specialize in maximizing existing infrastructure while upgrading network capabilities to modern standards. Our approach minimizes guest disruption during installation while delivering immediate improvements in performance and reliability, transforming outdated properties into competitive ones.
Ready to Stop Losing Reviews Over Connectivity Issues?
Your property deserves a network designed for hospitality excellence. Don’t let poor hotel network design undermine your guests’ experience and damage your online reputation.
Contact WorldVue today to schedule a comprehensive network assessment.
Our hospitality technology experts will evaluate your current infrastructure, identify opportunities for improvement, and design a solution that delivers the seamless connectivity your guests demand.
Visit our contact page to get started, or for international properties, reach out directly at global@worldvue.com to learn how proper network design can transform your guest experience.
Your guests judge your hotel within minutes of arrival. They expect lightning-fast WiFi, seamless entertainment systems, and flawless connectivity throughout their stay. But behind every five-star digital experience lies something most hoteliers never think about: the cables hidden in your walls.
In this white paper, we discuss structured cabling, which takes a standardized approach to network infrastructure. Instead of chaotic point-to-point connections, it creates an organized foundation that supports multiple technologies through a single, unified system.
Learn about the benefits of structured cabling versus traditional piecemeal approaches, how you can implement structured cabling in your hotel, and how WorldVue and our partner Cabling Solutions LLC can help with comprehensive structured cabling solutions for both new construction and retrofit projects.
One of the biggest trends in hospitality is increased personalisation. Guests no longer just book a room; they expect a tailored experience that resonates with their preferences. Hotel guests, just like retail consumers, report being more satisfied and are willing to spend more when their experiences are personalised. For hotels in the EMEA region, implementing personalisation effectively can differentiate their brand, increase guest satisfaction, and build long-term loyalty. Here are our recommendations for personalisation in EMEA hotels, focusing on enhancing Wi-Fi and in-room entertainment.
Wi-Fi is often thought of as a utility, but it can be a touchpoint for personalisation to enhance the guest experience. Here are several ways that EMEA hotels can personalise around Wi-Fi:
Guests want their in-room systems to feel like extensions of their personal tech. Solutions like personalised welcome screens, saved content preferences, and even tailored recommendations are in demand. Other features for personalisation in EMEA hotels include:
In addition to Wi-Fi and IRE, there are other ways to use innovative technologies for personalisation in EMEA hotels, such as:
For hoteliers looking to embrace personalisation, it’s important to keep a few things in mind.
High-speed, reliable Internet is the backbone of modern hospitality technology, and guests expect a flawless, uninterrupted connection. The right digital infrastructure boosts guest satisfaction and enables hotels to implement other tech-driven solutions for personalisation, from smart rooms to advanced in-room entertainment.
Leveraging guest data is crucial for gathering insights from booking engines, loyalty programmes, and more to anticipate guest needs. However, it is essential to adhere to GDPR and other privacy regulations to protect guest data and maintain trust.
An experienced vendor like WorldVue can streamline the integration of PMS, Wi-Fi, IRE, and more, making personalisation seamless. Not only will this enhance the guest experience, but it will also streamline operations so staff can focus on providing personalised service.
Personalisation in EMEA hotels has become a strategic imperative that shapes guest experiences and drives revenue. By investing in tailored Wi-Fi and IRE solutions and embracing other innovative technologies, hoteliers can meet evolving guest expectations while securing a competitive edge.
Ready to lead in personalisation for a better guest experience? Learn more about WorldVue’s solutions and discover how your hotel can create exceptional, guest-centric experiences for happier guests.
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As streaming services grow to dominate entertainment, hotel guests increasingly expect seamless access to these platforms during their stay. Unlike a decade ago, when guests used Wi-Fi primarily for email and basic browsing, today’s travelers bring multiple devices and use them for bandwidth-heavy activities like HD streaming, video calls, and gaming. Thus, in 2025, we see a need to focus on improving the streaming experience for hotel guests.
The demand is clear: According to a recent study by Hospitality Technology, 70% of guests take access to streaming services into account when selecting one hotel over another. Our data over the past 2 years show roughly 1/4 of the content viewed in guest rooms is streamed via apps. Our top 3 apps this year are Netflix, YouTube, and Amazon Prime Video. Guests spent over 21 million hours in 2024 watching apps through our streaming services!
In addition, the average traveler connects 3-5 devices during their stay. The chart below shows the types of devices seen on WorldVue-managed networks in 2024, with over 20 million logins.
Our data for 2024 shows an average use of nearly 1.7 GB of data per device – even more for casting and streaming. Along with an increasing number of in-room smart devices, this places a strain on older infrastructure. Without proper planning, this may result in a negative experience with buffering instead of binge-watching.
For hoteliers, meeting these growing demands means rethinking their network design and equipment. The days of a few access points (APs) in hallways are over. Modern hotels need dense, high-performance setups to ensure strong, fast connections throughout the property.
What Do Hotels Need to Support a Better Streaming Experience?
Building a network that can support an improved streaming experience for hotel guests requires careful planning and investment in the right technology. Here are some aspects to consider as we move into 2025:
What about traditional TV?
Traditional TV is still in demand. In fact, with thousands of properties using the WorldVue HUB™, we saw most users choose traditional linear TV. In 2024, 86% of viewing per occupied room was via traditional channels, a 3% increase from 2023.
To deliver a great IPTV experience, hotels require many of the same technology upgrades as for streaming. This is especially true since more than 80% of the most popular viewed channels provide HD programming. Enterprise-grade APs in rooms and common areas, a solid communications infrastructure, and proactive network management are crucial for all your guest-facing technology.
How WorldVue Ensures a Great Streaming Experience for Hotels
At WorldVue, we understand that delivering a seamless streaming experience is becoming critical to guest satisfaction and loyalty. We design and install networking solutions specifically tailored for the hospitality industry. We provide the infrastructure you need to support streaming and other high-bandwidth demands.
Here are some of the ways we can help:
How the WorldVue HUB Enhances the Streaming Experience for Hotel Guests
The HUB takes the in-room entertainment experience to the next level by seamlessly integrating streaming into the hotel entertainment. The HUB simplifies access and ensures a smooth, secure experience:
By incorporating the WorldVue HUB into your property’s technology ecosystem, you create a satisfying experience that aligns with the expectations of today’s travelers.
Upgrade Your In-Room Entertainment Experience in 2025
Streaming demand will only increase as more travelers subscribe to services like Netflix, YouTube, and Amazon Prime Video. Today’s guests don’t just want access – they expect smooth, uninterrupted streaming with no buffering.
Hotels that fail to provide a binge-worthy experience risk falling behind their competitors and upsetting guests. A well-designed Wi-Fi network and infrastructure, coupled with solutions like the WorldVue HUB, ensures guests stay satisfied, leave positive reviews, and return for future stays. Upgrading to modern technology with sufficient AP density, bandwidth provisioning, and streaming integration is no longer optional – it’s essential for staying relevant in hospitality in 2025.
For more information about how WorldVue can help your property deliver streaming-ready Wi-Fi and entertainment solutions, visit www.worldvue.com
As 2024 comes to an end, we reflect on a year of achievements, growth and innovation here at WorldVue. From groundbreaking partnerships and award-winning solutions to industry recognition and community engagement, here’s a look back at the milestones that defined our year.
January – Starting Strong as Industry Leaders
We kicked off the year with recognition in Parks Associates, naming WorldVue as one of the 2023 Top Leaders in Technology. This accolade highlighted our dedication to driving technological advancements that benefit our clients.
In parallel, we joined forces with OpenWiFi through the Telecom Infra Project, taking a major step forward in reshaping the connectivity landscape for multifamily and hospitality properties. This partnership paved the way for teamwork and projects that shaped our year.
February – Partnerships That Drive Success
Our ongoing collaboration with ServiceNow reached new heights. WorldVue was showcased as a successful partnership case study, with Chris Guthery sharing insights into how our technology solutions streamline customer and field service experiences.
March – Leadership in Action
WorldVue’s David Goldstone joined the Advisory Board for The Hospitality Show 2024, highlighting our role as a trusted voice and leader in driving the hospitality industry forward.
In addition, the launch of our Power of One Campaign unified our teams under a mission to streamline customer needs with a comprehensive suite of solutions designed to elevate your property’s technology infrastructure and guest satisfaction.
April – Technological Milestones
April sprung forward hospitality technology as we integrated Apple AirPlay for hotels into our WorldVue HUB™, giving guests a seamless way to enjoy their personal content.
Our commitment to advancing connectivity was furthered with the first OpenWiFi deployment at The Emory Plano, setting a new standard for the multifamily industry by incorporating NetExperience’s mPSK technologies.
May – Elevating Expertise and Expanding Reach
May was a month of knowledge-sharing and growth. At #Knowledge24 hosted by ServiceNow, Chris Guthery shared insights on delivering seamless customer and field service experiences, while Robert Grosz participated in the Broadband Communities Summiton understanding bulk billing solutions for multifamily properties.
We also celebrated our first joint deployment with ProSafe at the Fairfield Inn & Suites in Downtown Pittsburgh, allowing hotels to ensure their team’s safety and focus more on their daily tasks.
June – A Month of Connection and Community
From hosting a company-wide BBQ to presenting at industry-leading events, June emphasized collaboration and community.
HITEC saw WorldVue showcase its product stack in innovative ways, while Robert Grosz presented a case study to the Wireless Broadband Alliance on our successful partnership with OpenWiFi.
Other highlights include partnering with Yedla Hotels to livestream the 2024 DoD Warrior Games to hotel lobbies, bars and guest rooms, as well as HospitalityNet featuring Robert Grosz in an opinion piece about safety and security in the hospitality sector.
July – Strategic Growth and Social Impact
We announced a strategic step to acquire Cabling Solutions, LLC, marking a significant milestone in expanding our capabilities and building quality digital infrastructure in hotels.
This month also underscored our dedication to social impact as WorldVue and ProSafe partnered with the AHLA Foundation at the No Room For Trafficking Summit (NRFT) to combat human trafficking in the hospitality industry.
Additionally, David Goldstone and Rodney Linville from Nobu Hospitality joined ILHA for a webinar exploring how Nobu’s iconic hospitality blends with tailored technology solutions.
August – Industry Recognition and Innovation
WorldVue’s commitment to excellence was honored with a GOLD Stevie Award for Company of the Year in Entertainment Technology.
We also hosted a webinar with our partners at NetExperience, where Robert Grosz and Mark Schaps discussed Revolutionizing Your Network with OpenWiFi. The month closed with OpenWiFi expanding its OpenLAN Project Group, with Mohsin Maqsood joining as co-chair.
September – Global Expansion and Exclusive Partnerships
September was a big one for us. The expansion of our international team further strengthened our global footprint in the Middle East, Africa, Indian Ocean and Oceania. Our growing team allows us to set a new standard globally for guest satisfaction and loyalty in the industry.
As we continued to grow globally, Robert Grosz spoke on delivering the promise of MDUs and hospitality connectivity at WiFi NOW’s World Congress Europe Conference in Switzerland.
WorldVue was proud to be chosen as the in-room entertainment provider for Loews Hotels & Co., strengthening our reputation as a trusted partner in luxury hospitality.
Additionally, our very own WorldVue HUB ™ platform was selected as a 2024 Finalist in the Residential Tech Today Innovation Awards.
October – Certifications and Awareness
WorldVue became certified with AutoClerk, Inc. to integrate our HUB ™ platform with their cloud-based property management system.
Community engagement took center stage as our Houston offices hosted #PinkDay to support Breast Cancer Awareness Month.
This month culminated with David Goldstone moderating “The Future of Cities and Reimagined Hospitality,” a panel discussion at The Hospitality Show.
November – Commitment to Security and Community
This month marked a significant milestone in data security as WorldVue achieved SOC 2 Type II Certification, highlighting our commitment to protecting client data.
We also participated in the MD Anderson Boot Walk to End Cancer, uniting our team around an important cause.
December – Luxury Hospitality and Where Technology Enhances the Guest Experience
David Goldstone hosted a panel at the International Luxury Hotel Association’s Inspire Conference in Las Vegas, Nevada. Industry leaders like Rodney Linvelle from Nobu Hospitality, Rohan Jani from Hyatt Hotels Corporation, and Mark Fancourt from Appellation joined the discussion. The panel was titled “The Price of Perfection: Meeting Sky-High Guest Expectations with Technology.”
Reflections on a Transformative Year
From major partnerships and cutting-edge innovations to global expansions and community impact, 2024 has been a year of growth and achievement at WorldVue. As we look ahead to 2025, we remain committed to empowering the industries we serve with unparalleled technology solutions and a vision for a connected future.
Further Strengthening Global Footprint in the Middle East, Africa, Indian Ocean, and Oceania
HOUSTON (Sept. 12, 2024) – WorldVue, a trusted provider of video, advanced connectivity and professional services to guest-centric properties worldwide, announces the appointment of three executives strengthening the global footprint across the Middle East, Africa, Indian Ocean (MEAI) and Oceania. These appointments underscore WorldVue’s commitment to setting a new standard globally for guest satisfaction and loyalty in the industry.
The appointment of Mansoor Ahmed Khan is a key element to WorldVue’s strategy to become the preferred partner for guest-facing technology projects in the hospitality industry across the MEAI region. Now serving as Vice President and General Manager for the MEAI, Khan brings over 24 years of experience in hospitality technology. A proven sales leader with a track record of driving revenue growth, he excels in building strong client relationships throughout the region. His pedigree includes successful tenure with leading system integrators like AI Futtaim Technologies and major brands like Infor and Adyen.
Duncan Browne has been appointed Director of Technical Operations for Oceania, bringing over 25 years of senior management, operational and technical expertise across the ISP, telecommunications, and hospitality sectors. Prior to joining WorldVue, he was instrumental in the original design, architecture and implementation of fiber, ethernet, Wi-Fi, and IPTV solutions on a seamless converged network within the guest hotel environment. Browne was also a pioneer at the National Broadband Network (NBN), which was Australia’s largest network infrastructure project, where he built the team from program inception and led the project management and completion of a major billion-dollar deployment. Having previously lived and worked in Asia and the Middle East, and mentoring teams globally, Browne adds a wealth of knowledge and operational excellence to the WorldVue team.
Peter Ollerton has been appointed as Director of Sales for Oceania, rejoining his dear friend and colleague Duncan Browne. As a sales and business growth professional with over 40 years of experience globally, Ollerton is a highly respected business operator, having worked across both global corporations and SMEs. His skill set lies in creating and improving sales operations for SMEs, where he successfully developed and trained numerous sales teams over the years. A seasoned veteran in hospitality technology and ICT, Ollerton’s leadership has consistently driven impressive year-on-year growth by training and re-training teams to exceed their targets and KPIs. His extensive knowledge spans from SaaS and cloud solutions to revenue-generating analytics and streaming video solutions, making him a true pioneer in introducing new products and verticals.
“WorldVue is pleased to have these three dynamic executives as valued members of our international team as we continue to embark on further expansion in our global footprint and the full suite of WorldVue products and services,” said Chris Coles, Chief Business Development Officer, WorldVue. “We are following our objective to cover the world with property technology and local teams to better service our customers.”
WorldVue believes the best way to serve its customers is to champion its employees. We are customer-centric, but employee focused. Our team is our differentiator. To stay updated on future announcements and learn more about WorldVue, visit www.worldvue.com.
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ABOUT WORLDVUE
WorldVue® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs.
Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices in Canada, Mexico, United Kingdom, Netherlands, Dubai, Singapore, and Australia. The company serves over 8,000 properties and over 980,000 rooms.
Today’s hotel guests expect more than just a comfortable bed and a warm welcome. They’re also looking for connectivity, entertainment, and more. To help hotels in the UK better serve their guests, WorldVue has recently expanded into the region. We provide comprehensive local service with the guest-centric technology hotels need to create a modern and memorable experience.
With decades of experience in the hospitality industry, WorldVue has the expertise to serve hospitality customers worldwide. We believe well-designed and well-built technology improves asset values by supporting a digital guest experience. The most efficient, effective, and least expensive method to operate technology is through converged IP networks using one supplier.
Here are some ways that WorldVue can help you improve your operations and enhance your guest experience.
One Expert Vendor for a Better Experience
When it comes to property management, focusing solely on up-front costs can be misleading. Often, the “cheaper” option can lead to higher expenses down the line due to increased management complexity and the need for frequent updates, repairs, and additions.
Instead of opting for the lowest bidder, consider the long-term benefits of partnering with an expert vendor like WorldVue. With our “Power of One” philosophy, we aim to become each property’s trusted advisor on their technology. We offer comprehensive solutions that enhance performance, simplify maintenance, and ensure greater accountability.
WorldVue recommends, designs, and installs total solutions to meet a property’s needs, wants, budget, and specifics. Our goal is to help you provide the best possible guest experience that’s easier and more cost-effective to manage and maintain.
Local Service and Support
Hoteliers need a technology partner that’s accessible and accountable. The WorldVue promise is “We Deliver, Every Time, No Exceptions.” We achieve this in part through our local installation, service, and support teams.
To support our hotels through design, implementation, and operation, we provide properties with a dedicated client success manager, proactive monitoring, and a 24/7/365 multi-lingual support desk. We maintain a global smart-hands network, including WorldVue engineers and partners who are ready to serve properties in every one of our service regions. Our team of technology engineers, systems designers, and project managers are dedicated to your development and success.
Fast, Reliable Connectivity with Simplified Management
Guests want great WiFi – over 90% of hotel guests say that’s the most important amenity when they stay at a hotel. WorldVue has been providing guest WiFi and related services to hotels for over 20 years, and we are now the #1 choice of multiple major hotel flags for GIA/HSIA.
With the goal of delivering a better guest experience, we design, install, and support wired and wireless networks. This includes the entire process from site survey and equipment selection to installation and ongoing maintenance and management. Our converged networks enable simplified management and an improved guest experience.
We provide your hotel with the latest equipment, monitor and manage your network, and deliver 24/7/365 technical support. Owners and managers no longer need to worry about usage, security, or network issues – our team of experts can take care of that for you.
A Wide Variety of In-Room Entertainment Options
Guests also expect a variety of on-demand entertainment options in the guest room. For example, a recent study by Hilton found that a quarter of UK travellers currently use streaming services to relax, and this number is growing. As a leading provider of integrated in-room entertainment experiences, WorldVue can help hotels offer the options guests want.
The flagship offering of WorldVue, the WorldVue Entertainment HUB™, aka “The HUB™,” is a fully customisable in-room entertainment solution to meet and exceed your brand’s expectations and your guests’ desires. The HUB can use many different paths to the room, including IPTV, COAX, or hybrid, so you can upgrade your in-room experience without rewiring your property!
The HUB is the hotel room’s managed gateway to digital transformation. It includes a customised interface for your property. A full range of features helps you create and maintain the best experience and keep guests coming back.
The ultimate in-room entertainment solution personalized by guest content, the HUB integrates third-party devices with TV services. This allows guests to access apps and stream personalized content from their devices to the hotel TV. The HUB can even integrate with your PMS, as well as IoT smart room controls.
The HUB also offers opportunities for hotels to market their property to their guests. From the moment of guest check-in, when the TV is turned on in the room in anticipation of the guest’s arrival, to the time the guest checks out using the convenient in-room checkout feature, WorldVue provides the hotel with the ability to upsell, build brand loyalty, and increase guest satisfaction scores.
The Latest Technology for Improved Security
WorldVue’s Connected Security solution can also help you implement security as a fundamental aspect of your technology ecosystem. This solution enhances data protection by integrating global threat intelligence and advanced security controls. It also supports edge computing while safeguarding against evolving cyber threats.
Additional Solutions
WorldVue offers solutions beyond GIA/HSIA and entertainment, including low-voltage cabling, audiovisual solutions, and digital signage. By providing multiple scalable solutions with one point of contact for installation, service, and support, WorldVue can offer the best possible service to our customers while simplifying their technology.
Your Trusted Partner for a Great Guest Experience
WorldVue offers a complete range of solutions to ensure the best possible experience for guests. We provide a strategic advantage through our deep understanding of the hospitality industry, a commitment to customisation, and a dedication to service that ensures your investment in technology enhances both guest satisfaction and operational efficiency.
From managed services to digital transformation, WorldVue is a single point of contact for all your property’s technology needs. Our team of technology engineers, systems designers, project managers, and support professionals continues to help design, install, and support solutions that enhance your property’s value.
WorldVue designs solutions to meet the needs of today’s travellers while providing the flexibility and support that hotels require. With 50 years of experience in the hospitality market, we can help you create a hotel experience that is not only modern but truly memorable for your guests.
