May 14, 2025: Maximize Network Performance Without Breaking the Bank with Zyxel’s New WiFi 7 Access Points
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One of the biggest trends in hospitality is increased personalisation. Guests no longer just book a room; they expect a tailored experience that resonates with their preferences. Hotel guests, just like retail consumers, report being more satisfied and are willing to spend more when their experiences are personalised. For hotels in the EMEA region, implementing personalisation effectively can differentiate their brand, increase guest satisfaction, and build long-term loyalty. Here are our recommendations for personalisation in EMEA hotels, focusing on enhancing Wi-Fi and in-room entertainment.
Wi-Fi is often thought of as a utility, but it can be a touchpoint for personalisation to enhance the guest experience. Here are several ways that EMEA hotels can personalise around Wi-Fi:
Guests want their in-room systems to feel like extensions of their personal tech. Solutions like personalised welcome screens, saved content preferences, and even tailored recommendations are in demand. Other features for personalisation in EMEA hotels include:
In addition to Wi-Fi and IRE, there are other ways to use innovative technologies for personalisation in EMEA hotels, such as:
For hoteliers looking to embrace personalisation, it’s important to keep a few things in mind.
High-speed, reliable Internet is the backbone of modern hospitality technology, and guests expect a flawless, uninterrupted connection. The right digital infrastructure boosts guest satisfaction and enables hotels to implement other tech-driven solutions for personalisation, from smart rooms to advanced in-room entertainment.
Leveraging guest data is crucial for gathering insights from booking engines, loyalty programmes, and more to anticipate guest needs. However, it is essential to adhere to GDPR and other privacy regulations to protect guest data and maintain trust.
An experienced vendor like WorldVue can streamline the integration of PMS, Wi-Fi, IRE, and more, making personalisation seamless. Not only will this enhance the guest experience, but it will also streamline operations so staff can focus on providing personalised service.
Personalisation in EMEA hotels has become a strategic imperative that shapes guest experiences and drives revenue. By investing in tailored Wi-Fi and IRE solutions and embracing other innovative technologies, hoteliers can meet evolving guest expectations while securing a competitive edge.
Ready to lead in personalisation for a better guest experience? Learn more about WorldVue’s solutions and discover how your hotel can create exceptional, guest-centric experiences for happier guests.
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As streaming services grow to dominate entertainment, hotel guests increasingly expect seamless access to these platforms during their stay. Unlike a decade ago, when guests used Wi-Fi primarily for email and basic browsing, today’s travelers bring multiple devices and use them for bandwidth-heavy activities like HD streaming, video calls, and gaming. Thus, in 2025, we see a need to focus on improving the streaming experience for hotel guests.
The demand is clear: According to a recent study by Hospitality Technology, 70% of guests take access to streaming services into account when selecting one hotel over another. Our data over the past 2 years show roughly 1/4 of the content viewed in guest rooms is streamed via apps. Our top 3 apps this year are Netflix, YouTube, and Amazon Prime Video. Guests spent over 21 million hours in 2024 watching apps through our streaming services!
In addition, the average traveler connects 3-5 devices during their stay. The chart below shows the types of devices seen on WorldVue-managed networks in 2024, with over 20 million logins.
Our data for 2024 shows an average use of nearly 1.7 GB of data per device – even more for casting and streaming. Along with an increasing number of in-room smart devices, this places a strain on older infrastructure. Without proper planning, this may result in a negative experience with buffering instead of binge-watching.
For hoteliers, meeting these growing demands means rethinking their network design and equipment. The days of a few access points (APs) in hallways are over. Modern hotels need dense, high-performance setups to ensure strong, fast connections throughout the property.
What Do Hotels Need to Support a Better Streaming Experience?
Building a network that can support an improved streaming experience for hotel guests requires careful planning and investment in the right technology. Here are some aspects to consider as we move into 2025:
What about traditional TV?
Traditional TV is still in demand. In fact, with thousands of properties using the WorldVue HUB™, we saw most users choose traditional linear TV. In 2024, 86% of viewing per occupied room was via traditional channels, a 3% increase from 2023.
To deliver a great IPTV experience, hotels require many of the same technology upgrades as for streaming. This is especially true since more than 80% of the most popular viewed channels provide HD programming. Enterprise-grade APs in rooms and common areas, a solid communications infrastructure, and proactive network management are crucial for all your guest-facing technology.
How WorldVue Ensures a Great Streaming Experience for Hotels
At WorldVue, we understand that delivering a seamless streaming experience is becoming critical to guest satisfaction and loyalty. We design and install networking solutions specifically tailored for the hospitality industry. We provide the infrastructure you need to support streaming and other high-bandwidth demands.
Here are some of the ways we can help:
How the WorldVue HUB Enhances the Streaming Experience for Hotel Guests
The HUB takes the in-room entertainment experience to the next level by seamlessly integrating streaming into the hotel entertainment. The HUB simplifies access and ensures a smooth, secure experience:
By incorporating the WorldVue HUB into your property’s technology ecosystem, you create a satisfying experience that aligns with the expectations of today’s travelers.
Upgrade Your In-Room Entertainment Experience in 2025
Streaming demand will only increase as more travelers subscribe to services like Netflix, YouTube, and Amazon Prime Video. Today’s guests don’t just want access – they expect smooth, uninterrupted streaming with no buffering.
Hotels that fail to provide a binge-worthy experience risk falling behind their competitors and upsetting guests. A well-designed Wi-Fi network and infrastructure, coupled with solutions like the WorldVue HUB, ensures guests stay satisfied, leave positive reviews, and return for future stays. Upgrading to modern technology with sufficient AP density, bandwidth provisioning, and streaming integration is no longer optional – it’s essential for staying relevant in hospitality in 2025.
For more information about how WorldVue can help your property deliver streaming-ready Wi-Fi and entertainment solutions, visit www.worldvue.com
As 2024 comes to an end, we reflect on a year of achievements, growth and innovation here at WorldVue. From groundbreaking partnerships and award-winning solutions to industry recognition and community engagement, here’s a look back at the milestones that defined our year.
January – Starting Strong as Industry Leaders
We kicked off the year with recognition in Parks Associates, naming WorldVue as one of the 2023 Top Leaders in Technology. This accolade highlighted our dedication to driving technological advancements that benefit our clients.
In parallel, we joined forces with OpenWiFi through the Telecom Infra Project, taking a major step forward in reshaping the connectivity landscape for multifamily and hospitality properties. This partnership paved the way for teamwork and projects that shaped our year.
February – Partnerships That Drive Success
Our ongoing collaboration with ServiceNow reached new heights. WorldVue was showcased as a successful partnership case study, with Chris Guthery sharing insights into how our technology solutions streamline customer and field service experiences.
March – Leadership in Action
WorldVue’s David Goldstone joined the Advisory Board for The Hospitality Show 2024, highlighting our role as a trusted voice and leader in driving the hospitality industry forward.
In addition, the launch of our Power of One Campaign unified our teams under a mission to streamline customer needs with a comprehensive suite of solutions designed to elevate your property’s technology infrastructure and guest satisfaction.
April – Technological Milestones
April sprung forward hospitality technology as we integrated Apple AirPlay for hotels into our WorldVue HUB™, giving guests a seamless way to enjoy their personal content.
Our commitment to advancing connectivity was furthered with the first OpenWiFi deployment at The Emory Plano, setting a new standard for the multifamily industry by incorporating NetExperience’s mPSK technologies.
May – Elevating Expertise and Expanding Reach
May was a month of knowledge-sharing and growth. At #Knowledge24 hosted by ServiceNow, Chris Guthery shared insights on delivering seamless customer and field service experiences, while Robert Grosz participated in the Broadband Communities Summiton understanding bulk billing solutions for multifamily properties.
We also celebrated our first joint deployment with ProSafe at the Fairfield Inn & Suites in Downtown Pittsburgh, allowing hotels to ensure their team’s safety and focus more on their daily tasks.
June – A Month of Connection and Community
From hosting a company-wide BBQ to presenting at industry-leading events, June emphasized collaboration and community.
HITEC saw WorldVue showcase its product stack in innovative ways, while Robert Grosz presented a case study to the Wireless Broadband Alliance on our successful partnership with OpenWiFi.
Other highlights include partnering with Yedla Hotels to livestream the 2024 DoD Warrior Games to hotel lobbies, bars and guest rooms, as well as HospitalityNet featuring Robert Grosz in an opinion piece about safety and security in the hospitality sector.
July – Strategic Growth and Social Impact
We announced a strategic step to acquire Cabling Solutions, LLC, marking a significant milestone in expanding our capabilities and building quality digital infrastructure in hotels.
This month also underscored our dedication to social impact as WorldVue and ProSafe partnered with the AHLA Foundation at the No Room For Trafficking Summit (NRFT) to combat human trafficking in the hospitality industry.
Additionally, David Goldstone and Rodney Linville from Nobu Hospitality joined ILHA for a webinar exploring how Nobu’s iconic hospitality blends with tailored technology solutions.
August – Industry Recognition and Innovation
WorldVue’s commitment to excellence was honored with a GOLD Stevie Award for Company of the Year in Entertainment Technology.
We also hosted a webinar with our partners at NetExperience, where Robert Grosz and Mark Schaps discussed Revolutionizing Your Network with OpenWiFi. The month closed with OpenWiFi expanding its OpenLAN Project Group, with Mohsin Maqsood joining as co-chair.
September – Global Expansion and Exclusive Partnerships
September was a big one for us. The expansion of our international team further strengthened our global footprint in the Middle East, Africa, Indian Ocean and Oceania. Our growing team allows us to set a new standard globally for guest satisfaction and loyalty in the industry.
As we continued to grow globally, Robert Grosz spoke on delivering the promise of MDUs and hospitality connectivity at WiFi NOW’s World Congress Europe Conference in Switzerland.
WorldVue was proud to be chosen as the in-room entertainment provider for Loews Hotels & Co., strengthening our reputation as a trusted partner in luxury hospitality.
Additionally, our very own WorldVue HUB ™ platform was selected as a 2024 Finalist in the Residential Tech Today Innovation Awards.
October – Certifications and Awareness
WorldVue became certified with AutoClerk, Inc. to integrate our HUB ™ platform with their cloud-based property management system.
Community engagement took center stage as our Houston offices hosted #PinkDay to support Breast Cancer Awareness Month.
This month culminated with David Goldstone moderating “The Future of Cities and Reimagined Hospitality,” a panel discussion at The Hospitality Show.
November – Commitment to Security and Community
This month marked a significant milestone in data security as WorldVue achieved SOC 2 Type II Certification, highlighting our commitment to protecting client data.
We also participated in the MD Anderson Boot Walk to End Cancer, uniting our team around an important cause.
December – Luxury Hospitality and Where Technology Enhances the Guest Experience
David Goldstone hosted a panel at the International Luxury Hotel Association’s Inspire Conference in Las Vegas, Nevada. Industry leaders like Rodney Linvelle from Nobu Hospitality, Rohan Jani from Hyatt Hotels Corporation, and Mark Fancourt from Appellation joined the discussion. The panel was titled “The Price of Perfection: Meeting Sky-High Guest Expectations with Technology.”
Reflections on a Transformative Year
From major partnerships and cutting-edge innovations to global expansions and community impact, 2024 has been a year of growth and achievement at WorldVue. As we look ahead to 2025, we remain committed to empowering the industries we serve with unparalleled technology solutions and a vision for a connected future.
Further Strengthening Global Footprint in the Middle East, Africa, Indian Ocean, and Oceania
HOUSTON (Sept. 12, 2024) – WorldVue, a trusted provider of video, advanced connectivity and professional services to guest-centric properties worldwide, announces the appointment of three executives strengthening the global footprint across the Middle East, Africa, Indian Ocean (MEAI) and Oceania. These appointments underscore WorldVue’s commitment to setting a new standard globally for guest satisfaction and loyalty in the industry.
The appointment of Mansoor Ahmed Khan is a key element to WorldVue’s strategy to become the preferred partner for guest-facing technology projects in the hospitality industry across the MEAI region. Now serving as Vice President and General Manager for the MEAI, Khan brings over 24 years of experience in hospitality technology. A proven sales leader with a track record of driving revenue growth, he excels in building strong client relationships throughout the region. His pedigree includes successful tenure with leading system integrators like AI Futtaim Technologies and major brands like Infor and Adyen.
Duncan Browne has been appointed Director of Technical Operations for Oceania, bringing over 25 years of senior management, operational and technical expertise across the ISP, telecommunications, and hospitality sectors. Prior to joining WorldVue, he was instrumental in the original design, architecture and implementation of fiber, ethernet, Wi-Fi, and IPTV solutions on a seamless converged network within the guest hotel environment. Browne was also a pioneer at the National Broadband Network (NBN), which was Australia’s largest network infrastructure project, where he built the team from program inception and led the project management and completion of a major billion-dollar deployment. Having previously lived and worked in Asia and the Middle East, and mentoring teams globally, Browne adds a wealth of knowledge and operational excellence to the WorldVue team.
Peter Ollerton has been appointed as Director of Sales for Oceania, rejoining his dear friend and colleague Duncan Browne. As a sales and business growth professional with over 40 years of experience globally, Ollerton is a highly respected business operator, having worked across both global corporations and SMEs. His skill set lies in creating and improving sales operations for SMEs, where he successfully developed and trained numerous sales teams over the years. A seasoned veteran in hospitality technology and ICT, Ollerton’s leadership has consistently driven impressive year-on-year growth by training and re-training teams to exceed their targets and KPIs. His extensive knowledge spans from SaaS and cloud solutions to revenue-generating analytics and streaming video solutions, making him a true pioneer in introducing new products and verticals.
“WorldVue is pleased to have these three dynamic executives as valued members of our international team as we continue to embark on further expansion in our global footprint and the full suite of WorldVue products and services,” said Chris Coles, Chief Business Development Officer, WorldVue. “We are following our objective to cover the world with property technology and local teams to better service our customers.”
WorldVue believes the best way to serve its customers is to champion its employees. We are customer-centric, but employee focused. Our team is our differentiator. To stay updated on future announcements and learn more about WorldVue, visit www.worldvue.com.
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ABOUT WORLDVUE
WorldVue® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs.
Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices in Canada, Mexico, United Kingdom, Netherlands, Dubai, Singapore, and Australia. The company serves over 8,000 properties and over 980,000 rooms.
Today’s hotel guests expect more than just a comfortable bed and a warm welcome. They’re also looking for connectivity, entertainment, and more. To help hotels in the UK better serve their guests, WorldVue has recently expanded into the region. We provide comprehensive local service with the guest-centric technology hotels need to create a modern and memorable experience.
With decades of experience in the hospitality industry, WorldVue has the expertise to serve hospitality customers worldwide. We believe well-designed and well-built technology improves asset values by supporting a digital guest experience. The most efficient, effective, and least expensive method to operate technology is through converged IP networks using one supplier.
Here are some ways that WorldVue can help you improve your operations and enhance your guest experience.
One Expert Vendor for a Better Experience
When it comes to property management, focusing solely on up-front costs can be misleading. Often, the “cheaper” option can lead to higher expenses down the line due to increased management complexity and the need for frequent updates, repairs, and additions.
Instead of opting for the lowest bidder, consider the long-term benefits of partnering with an expert vendor like WorldVue. With our “Power of One” philosophy, we aim to become each property’s trusted advisor on their technology. We offer comprehensive solutions that enhance performance, simplify maintenance, and ensure greater accountability.
WorldVue recommends, designs, and installs total solutions to meet a property’s needs, wants, budget, and specifics. Our goal is to help you provide the best possible guest experience that’s easier and more cost-effective to manage and maintain.
Local Service and Support
Hoteliers need a technology partner that’s accessible and accountable. The WorldVue promise is “We Deliver, Every Time, No Exceptions.” We achieve this in part through our local installation, service, and support teams.
To support our hotels through design, implementation, and operation, we provide properties with a dedicated client success manager, proactive monitoring, and a 24/7/365 multi-lingual support desk. We maintain a global smart-hands network, including WorldVue engineers and partners who are ready to serve properties in every one of our service regions. Our team of technology engineers, systems designers, and project managers are dedicated to your development and success.
Fast, Reliable Connectivity with Simplified Management
Guests want great WiFi – over 90% of hotel guests say that’s the most important amenity when they stay at a hotel. WorldVue has been providing guest WiFi and related services to hotels for over 20 years, and we are now the #1 choice of multiple major hotel flags for GIA/HSIA.
With the goal of delivering a better guest experience, we design, install, and support wired and wireless networks. This includes the entire process from site survey and equipment selection to installation and ongoing maintenance and management. Our converged networks enable simplified management and an improved guest experience.
We provide your hotel with the latest equipment, monitor and manage your network, and deliver 24/7/365 technical support. Owners and managers no longer need to worry about usage, security, or network issues – our team of experts can take care of that for you.
A Wide Variety of In-Room Entertainment Options
Guests also expect a variety of on-demand entertainment options in the guest room. For example, a recent study by Hilton found that a quarter of UK travellers currently use streaming services to relax, and this number is growing. As a leading provider of integrated in-room entertainment experiences, WorldVue can help hotels offer the options guests want.
The flagship offering of WorldVue, the WorldVue Entertainment HUB™, aka “The HUB™,” is a fully customisable in-room entertainment solution to meet and exceed your brand’s expectations and your guests’ desires. The HUB can use many different paths to the room, including IPTV, COAX, or hybrid, so you can upgrade your in-room experience without rewiring your property!
The HUB is the hotel room’s managed gateway to digital transformation. It includes a customised interface for your property. A full range of features helps you create and maintain the best experience and keep guests coming back.
The ultimate in-room entertainment solution personalized by guest content, the HUB integrates third-party devices with TV services. This allows guests to access apps and stream personalized content from their devices to the hotel TV. The HUB can even integrate with your PMS, as well as IoT smart room controls.
The HUB also offers opportunities for hotels to market their property to their guests. From the moment of guest check-in, when the TV is turned on in the room in anticipation of the guest’s arrival, to the time the guest checks out using the convenient in-room checkout feature, WorldVue provides the hotel with the ability to upsell, build brand loyalty, and increase guest satisfaction scores.
The Latest Technology for Improved Security
WorldVue’s Connected Security solution can also help you implement security as a fundamental aspect of your technology ecosystem. This solution enhances data protection by integrating global threat intelligence and advanced security controls. It also supports edge computing while safeguarding against evolving cyber threats.
Additional Solutions
WorldVue offers solutions beyond GIA/HSIA and entertainment, including low-voltage cabling, audiovisual solutions, and digital signage. By providing multiple scalable solutions with one point of contact for installation, service, and support, WorldVue can offer the best possible service to our customers while simplifying their technology.
Your Trusted Partner for a Great Guest Experience
WorldVue offers a complete range of solutions to ensure the best possible experience for guests. We provide a strategic advantage through our deep understanding of the hospitality industry, a commitment to customisation, and a dedication to service that ensures your investment in technology enhances both guest satisfaction and operational efficiency.
From managed services to digital transformation, WorldVue is a single point of contact for all your property’s technology needs. Our team of technology engineers, systems designers, project managers, and support professionals continues to help design, install, and support solutions that enhance your property’s value.
WorldVue designs solutions to meet the needs of today’s travellers while providing the flexibility and support that hotels require. With 50 years of experience in the hospitality market, we can help you create a hotel experience that is not only modern but truly memorable for your guests.
Houston-based company leverages the transformative, patented platform to deliver enhanced guest experience at Loews properties by 2027
HOUSTON (September 10, 2024) – WorldVue, a trusted provider of video, advanced connectivity and professional services to guest-centric properties worldwide, announced that they will be the designated in-room entertainment provider for Loews Hotels & Co properties by 2027. Four additional properties will be implemented this year, with the rest to follow throughout 2025 and beyond. Loews Hotels will eventually deploy the WorldVue HUB™ within its guest rooms, further enhancing the guest experience.
This new offering represents an significant advancement in in-room entertainment for New York based, Loews Hotels. WorldVue HUB™ will be integrated into 26 hotels, over the course of the next three years, including eight properties in Orlando, Florida. WorldVue first deployed the HUB™ platform at the Loews Arlington Hotel in early 2024 as a pilot property.
“We look forward to servicing every property within Loews Hotels & Co, a name that truly stands out for its exceptional service and dedication to customer satisfaction,” said David Goldstone, Executive Vice President and chief revenue officer at WorldVue. “At WorldVue, we are passionate about delivering top-notch service, providing Loews a dedicated contact in every department to ensure every installation and on-going support is treated with urgency and consistency.”
WorldVue HUB™ is a fully customizable in-room entertainment solution designed to enhance the brand and meet guests’ expectations, offering a comprehensive entertainment experience tailored to their preferences. From patented secured casting, streaming apps, events calendar, guest messaging, in-room checkout, live streaming of events, system integrations and more, WorldVue HUB™ helps hotel properties build brand loyalty, entertain guests and increase guest satisfaction.
Loews Hotels and WorldVue have been working together to integrate systems, Delphi and Cendyn, to implement automatic updates within the HUB digital compendium. These integrations will optimize processes and ensure data consistency by property such as providing groups with zoning and personalities, automatically update property amenity information, corporate event displays and more.
With WorldVue HUB™, guests will enjoy a seamless and personalized entertainment experience, enhancing their overall stay. This collaboration underscores WorldVue’s commitment to innovation in hospitality technology, setting a new standard for guest satisfaction and loyalty in the industry.
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ABOUT WORLDVUE
WorldVue® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs.
Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices in Canada, Mexico, United Kingdom, Netherlands, Dubai, Singapore and Australia. The company serves over 8,000 properties and over 980,000 rooms.
Media Contacts:
Sydney Holsclaw
Phase 3 Marketing & Communications
Ella Steele
WorldVue
Residential communities are undergoing a significant transformation driven by advancements in artificial intelligence (AI). From senior living to multifamily and mixed-use properties, AI is revolutionizing how we manage and interact with our living spaces. Staying abreast of these AI-driven trends is crucial for properties that want to remain competitive. Here, we explore ways AI can improve the resident experience while improving profitability and sustainability.
As smart home devices become an integral part of modern living, AI offers opportunities to improve the daily living experience in MDUs. For example, AI-driven apps can help residents control lights, thermostats, and locks. They can even learn to adjust controls for individual spaces based on residents’ habits. This can help residents save money while improving convenience. It can also improve accessibility for seniors and people with disabilities by enabling them to adjust their environment without physically accessing on-wall devices.
AI-powered virtual assistants can help residents manage daily tasks, provide entertainment, and offer reminders. They can help coordinate the use of common spaces for resident events or act as a virtual concierge. In senior living communities, these assistants can remind residents to take medication or help them schedule appointments.
AI-driven chatbots can also help property managers with routine inquiries and maintenance requests. They can also keep residents informed on the status of repairs and other events. Chatbots ensure 24/7 availability for non-urgent requests, reducing the workload on staff and improving response times and resident satisfaction. This also enables staff to focus on personal interactions that need the “human touch.”
For enhanced security and safety, AI can improve features such as biometric access and smart surveillance. This can help ensure that only authorized individuals can access residences. With real-time monitoring and alerts, AI-based security solutions can alert staff quickly to unusual activity or potential emergencies, enabling faster responses.
For senior housing communities in particular, AI technology can help monitor residents’ health through wearable devices and smart home sensors. This can ease residents’ minds and lessen the burden on staff by providing ongoing information on residents’ health and safety without constant personal check-ins. It can also provide more detailed information to support personalized care plans.
AI not only enhances the resident experience but can also boost the profitability of multifamily properties by optimizing operations. For example, AI solutions can use sensors and machine learning for predictive maintenance. By monitoring the performance and condition of appliances, plumbing, and utilities, these tools can schedule maintenance before a breakdown occurs, reducing downtime and repair costs. For example, an AI solution can alert maintenance staff if a toilet has begun leaking. A single leaky toilet can cost over $1000 per year, not including the cost of water damage – so this can save money as well as prevent headaches!
AI-driven optimization of energy use can also save money. For example, AI solutions can adjust thermostats and lighting systems in common areas. They can even take into account factors such as occupancy and weather conditions.
AI can also help improve profitability by analyzing market trends and demand to adjust rent prices dynamically. For example, factors such as local market conditions, historical pricing data, and current demand can help properties remain competitive while maximizing revenue. While managers can undoubtedly perform these types of calculations, AI-based solutions can potentially take into account more factors and update them more frequently to optimize pricing.
Similarly, AI-assisted analytics and machine learning can help spot opportunities in everything from marketing to operations. For example, by analyzing audience data, AI can suggest better ways to target and personalize messaging to prospects. Digital agents can jumpstart the leasing process by guiding prospects through their first inquiries. They can also screen prospective tenants and schedule property tours, ensuring leads aren’t missed. Some properties have also used AI to analyze operations and determine where hangups occur to streamline processes. There are even AI-based solutions for review management!
Sustainability is becoming a selling point for modern residential communities. Many residents, especially in younger generations, say they prefer properties that support sustainable living. Green properties not only have lower operating costs but also command rent premiums. AI can help multifamily properties become more eco-friendly. For example, smart irrigation systems can adjust water usage based on weather forecasts and soil moisture levels. This enables properties to reduce water waste while maintaining beautiful landscapes.
As noted previously, AI solutions can also optimize heating, cooling, and lighting to minimize energy waste while decreasing operating costs. AI can even help with waste management by sorting out recycling. This assistance reduces the amount of waste sent to landfills while lessening the burden on residents.
AI solutions are only part of what’s needed in modern housing communities. To support these solutions, it’s crucial to establish the right digital infrastructure.
Properties must invest in fast, reliable connectivity, including Wi-Fi and wired connections that can support the increasing number of connected devices. A property’s connectivity infrastructure needs to be able to accommodate not only devices pre-installed by the property, but also resident devices such as phones, TVs, gaming systems, and wearables. It also needs to perform well even when many residents are using it. Fiber provides a good foundation for AI-powered solutions and other connected devices. Properties will also need to ensure that their Wi-Fi architecture can handle the resulting traffic without degraded performance.
Because AI-enabled solutions can potentially collect personal and sensitive data, it’s essential that properties take action to preserve data security and privacy. Ideally, properties should implement cybersecurity at every stage, from designing and building products and systems to their implementation, use, and management, and even how staff respond when an attack is detected. It’s also important to ensure that managers make residents aware of what data these solutions collect and how systems will use that data.
It’s vital that everyone, from management and owners to staff, understand where AI excels and where it does not. AI will never be able to replace all facets of human interaction; there is a need to maintain a human connection with residents. To improve resident satisfaction, consider how best to achieve a balance between AI automation and human interaction. Also, be sure to review processes on an ongoing basis to ensure fairness and transparency, as AI can be as subject to biases as humans are.
AI is transforming multifamily and senior housing: Modern housing is smart housing. Residents are increasingly coming to expect the integration of smart solutions in their daily living environment. By investing in connectivity and security, you can set your property at the forefront of this digital revolution.
Property owners need to invest in a robust and secure connectivity infrastructure to support the continuing demand for connected technology in multifamily and senior housing. WorldVue is your trusted provider that can help you meet these growing needs. Give us a call to find out how our solutions can help you meet housing community technology trends for connectivity, infotainment, and more!
Hospitality focused brand WorldVue continues international expansion bringing innovative opportunities to provide service and support to properties around the world.
HOUSTON, TX (July 1, 2024) – WorldVue, a trusted provider of in-room entertainment, TV content, guest internet access, associate safety and professional services to guest-centric properties worldwide, announces progress in the company’s recent international expansion to serve Europe and the UK.
WorldVue, which began operations in the United States in 1975, now serves over 8,000 properties and 980,000 rooms. The announcement of WorldVue’s international expansion comes with signed agreements with 7 properties and over 1600 rooms in Ireland, Netherlands, Spain and the United Kingdom.
WorldVue offers design, installation, service and support for in-room entertainment, known as WorldVue HUB™, WiFi & Networking Systems, Network Design & Installation, End-User Technical Support, and Managed WiFI & LAN, through WorldVue’s Power of One philosophy to become the properties trusted consultant and advisor on their technology requirements.
“Expanding WorldVue services into new markets allows us to serve our current hospitality brand customers throughout their hotel footprint globally,” said Chris Coles, Chief Business Development Officer, WorldVue. “We are following our objective to cover the world with property technology and local teams to better service our customers.”
Continuing to progress and focus on growth in several areas to complement the accomplishments of WorldVue’s core hospitality business started in North America. WorldVue’s international team led by Coles, has added several new team members.
Dean Wood, Senior Director of Sales & Channel Partners is the most recent addition joining the team, based in London. Dean is a seasoned hospitality veteran, who most recently worked for Peloton leading their international sales expansion into the hospitality and corporate sectors, as well as previously holding senior positions with Acentic & Hoist Group.
Wood joins Julian Daniel, VP of EMEA Operations, and his team:
WorldVue believes the best way to serve its customers is to champion its employees and trusted contractors. We are customer-centric, through employee engagement. Our team is our differentiator. To stay updated on future announcements and learn more about WorldVue, visit https://www.worldvue.com/international/
ABOUT WORLDVUE
WorldVue® is a trusted provider of video, advanced connectivity and professional services to properties and enterprises across the world. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs.
Founded in 1975, WorldVue is a privately held company headquartered in the United States with offices in Canada, Mexico, United Kingdom, Netherlands, Dubai, Singapore and Australia. The company serves over 8,000 properties and over 980,000 rooms.
Media Contacts:
Sydney Holsclaw
678.654.4683
Ella Steele
713.425.8343
WorldVue, the trusted platform for guest-centric technology such as video entertainment and wireless connectivity, and OpenWiFi, a community-developed open-source platform designed to lower the cost of developing and operating Wi-Fi networks, are excited to spotlight their first joint installation. This install brings a better Wi-Fi experience to The Emory apartment community in Historic Downtown Plano, Texas.
The alliance between WorldVue and OpenWiFi began in January 2024, with a focus on offering properties greater flexibility and the ability to streamline network operations. This first installation at The Emory incorporates TIP OpenWiFi-certified software and hardware, including Edgecore’s OpenWiFi-Ready Access Points (APs) and switches and NetExperience’s vendor-agnostic OpenWiFi Cloud Controller that support OpenRoaming™ for greater flexibility, seamless connectivity, and easier setup.
“We are proud to partner with WorldVue and NetExperience on this OpenWiFi deployment,” said TengTai Hsu, VP of Edgecore Networks. “Secure, fast, and reliable Wi-Fi is an essential amenity, and this OpenWiFi network provides a first-class connected experience for residents of The Emory.”
This installation supports WorldVue’s goal of advancing global connectivity and innovation through open collaboration.
“WorldVue is committed to delivering high-quality services and seamless connectivity. We believe wireless connectivity is a major catalyst for economic growth and industry development,” said Robert Grosz, President and COO of WorldVue. “Embracing OpenWiFi in the MDU space allows us to break free from vendor lock, rapidly innovate in the wireless space to develop deep integrations with mission-critical applications, and offer our clients at The Emory the most flexibility and lowest total cost of ownership.”
Houston-based company continues to enhance global connectivity solutions through transformative partnership
HOUSTON (January 16, 2024) – WorldVue, the trusted platform which empowers guest-centric properties around the globe to leverage technologies such as video entertainment, digital infrastructure, wireless connectivity, and smartphone applications , announced its partnership with OpenWiFi to enable global deployment of Telecom Infra Project (TIP) OpenWiFi solutions.
Through this partnership, WorldVue will integrate OpenWiFi’s open-source technology into its Wi‑Fi solutions, allowing for more flexibility and the ability to streamline network operations. This is accomplished using TIP OpenWiFi certified software and hardware and state of the art hardware from a wide array of manufacturers.
“WorldVue is committed to delivering high-quality services and seamless connectivity., We believe wireless connectivity is a major catalyst for economic growth and industry development,” said Robert Grosz, President and COO of WorldVue. “Embracing OpenWiFi allows us to break free from vendor lock, rapidly innovate in the wireless space developing deep integrations with mission critical applications and offer our clients the most flexible and lowest total cost of ownership.”
Launched in 2021, OpenWiFi is a community-developed open-source platform designed to lower the cost of developing and operating Wi-Fi networks. The platform’s unique approach to Wi-Fi creates an open-source disaggregated technology stack without vendor lock-in, ensuring a cost-effective and seamless way to deploy connectivity in a variety of use cases. OpenWiFi was created through the Telecom Infra Project (TIP), a global community of companies and organizations driving open and disaggregated infrastructure solutions to advance global connectivity. The OpenWiFi community currently includes more than 300 participants, including service providers, OEMs, ODMs, software ISVs, system integrators, silicon vendors, and industry organizations.
“We’re proud to partner with an industry leader like WorldVue to amplify our impact further and achieve our mission of closing the digital divide,” adds Jack Raynor, Chairman, OpenWiFi Program Group. The Wi-Fi industry benefits from disruptors like WorldVue who go above and beyond to enhance their offerings with an open-source solution.”
By building networks with TIP OpenWiFi solutions, customers will benefit from WorldVue’s industry-leading technology solutions combined with OpenWiFi’s innovative and cost-effective approach. This collaboration further solidifies the vision of revolutionizing how companies and individuals access and manage wireless networks.
ABOUT WORLDVUE
WorldVue®, is a trusted provider of video, advanced connectivity, and professional services to properties and enterprises on a global basis. With a dedication to customer service, WorldVue leads the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all a property’s technology needs.
Founded in 1974, WorldVue is a privately held company headquartered in Houston, Texas. The company serves over 7,000 properties with over 900,000 rooms under management. For more information, visit www.worldvue.com.
ABOUT OPENWiFi:
Launched in 2021, OpenWiFi is a community-developed open-source platform designed to lower the cost of developing and operating Wi-Fi networks. Designed to include a cloud controller SDK and switches and enterprise-grade access point firmware validated to work seamlessly together, the platform’s unique approach to Wi-Fi creates an open-source disaggregated technology stack without vendor lock-in, ensuring a cost-effective and seamless way to Wi-Fi deploy connectivity in a variety of use cases. The OpenWiFi technology was created through Meta and the Telecom Infra Project (TIP), a global community of companies and organizations that are driving open and disaggregated infrastructure solutions to advance global connectivity. The OpenWiFi community currently includes more than 330 participants, including managed service providers, OEMs, ODMs, software ISVs, system integrators, silicon vendors and industry organizations. To learn more or deploy OpenWiFi, visit the OpenWiFi Alliance at www.openwifialliance.global.