To monitor network performance and guarantee the customer experience for fixed and mobile networks in Brunei, the Government-linked company adopts Eyes’ON solution by SoftAtHome

PARIS, France – 24 April 2025 – SoftAtHome, an independent software company for broadband, video, and analytics, announced today that its Eyes’ON solution is deployed in Unified National Networks (UNN), a government-linked company operating the telecommunication network infrastructure in Brunei Darussalam. UNN adopted Eyes’ON Mobile and Eyes’ON Fixed Networks to monitor the performance of its networks from an end-to-end perspective to better improve the quality od experience for Brunei’s end-users.

Eyes/ON allows users to investigate any fixed or mobile network issue that impacts end-user experience. The solution was chosen for its efficiency to ensure the network’s performance and because, thanks to its mobile applications, the agent is close to the end-user. For the fixed network, Eyes’ON is embedded in a probe (also called whitebox), sent to the subscriber in case of a connectivity issue, or sent randomly to test the network proactively. Installation of the white box helps the work of field technicians.

Building upon a customized mobile application or embedded in a dedicated device in end-user’s homes, Eyes’ON provides extended resources beyond mere throughput testing thanks to flexible test procedures. It also delivers a complete diagnosis through specific test procedures, including network coverage, signal strength, throughput, streaming performance and app or web service availability. Immediately after installation and tests, UNN can get a detailed and easy-to-understand report on main performance metrics captured with a truly end-user perspective.

UNN Senior Vice President of Operations, Zulyada’in Hj Ibrahim Fisal said, “At UNN, we are committed to continuously improving network performance and ensuring the best possible connectivity experience for our customers. The deployment of Eyes’ON enables us to proactively monitor and enhance both mobile and fixed networks with greater efficiency. This initiative aligns with our vision to provide high-quality, reliable, and future-ready network services across Brunei.”

Arnaud Bellivier de Prin, CEO at SoftAtHome, said, “We are proud of the trust placed in us by UNN Brunei to ease their day-to-day missions and improve the Quality of Experience for Brunei’s very demanding end-users. Our Eyes’ON solution for Fixed and Mobile networks enables them to guarantee the best possible network performances, thanks to an end-to-end connected experience monitoring solution.”

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About SoftAtHome

SoftAtHome is an independent software provider with seven critical solutions: broadband (Connect’ON), Wi-Fi (Wifi’ON), security (Secure’ON), smart home (Things’ON), video (Watch’ON), analytics and QoE monitoring (Eyes’ON), and a new gateway Appstore environment (Orchestr’ON). With its products deployed in over 30 million home networks and millions of mobile devices, SoftAtHome helps telecom and network operators deliver enhanced digital home experiences. The company’s 300+ employees, mainly software engineers, are committed to innovation and actively contribute to open-source communities like prpl. SoftAtHome’s hybrid solutions leverage cloud-based components and software embedded in multiple mobile and fixed devices.

For more information: www.softathome.com or contact@softathome.com