July 29, 2026: Old Boxes, New Tricks: The Smartest Move ISPs Can Make
The race to WiFi 7 is heating up, and with every tech change, it can be tempting to invest in…
The race to WiFi 7 is heating up, and with every tech change, it can be tempting to invest in…
Weâre excited to support Rakuten AI Optimism event in Japan this August to showcase a real-world connected home demo that highlights how operator-grade Wi Fi management, device visibility, and AI can dramatically improve and personalise the subscriber experience.
The event is targeted at consumers and business customers and held at Pacifico, Yokohama Japan from 5th â 7th of August. Japan is a leading indicator for the future of the connected home because it combines some of the worldâs highest fibre penetration rates with extremely high consumer expectations for digital quality and reliability.
We will be part of a compact in venue home setup that demonstrates how Rakutenâs FWA solution, coupled with the Airties experience management platform, delivers reliable and seamless in-home connectivity. The platform monitors, manages and optimizes the Wi-Fi network for the entire smart home and across all connected devices, ensuring superior digital experiences for every subscriber. Visitors will see our Vision App driving Wi Fi quality of experience (QoE) management, showing who and what is using bandwidth, identifying issues, and presenting actionable insights that make connectivity tangible for subscribers. By combining QoE management with device visibility, operators can move beyond âjust speedâ and give subscribers meaningful control and transparency in their homes.
Self help tools and the option to personalize the Wi-Fi network for specific needs reduce friction for end users and cut first line support needs dramatically, enabling faster resolution and higher satisfaction. Imagine watching a World Cup game and optimizing your Wi-Fi network with the click of a button in your app, so the system auto-prioritizes streaming traffic and adjusts quality of service.
The combination of device-level visibility and Wi Fi QoE reduces support time, improves troubleshooting accuracy, and creates new upsell and marketing opportunities so gamers can get targeted offers based on usage patterns.
We are looking forward to demonstrating the smart and secure connected home at Rakuten AI Optimism. See you in Japan!
Paris, France â July 16, 2026 â Airties, a global leader of AI-driven software that improves the connectivity experience for ISPsâ subscribers, today announced that Stephen Howe, former Chief Technology and Information Officer and Executive Vice President at Bell Canada, has joined its Board of Directors. The company also announced long-time Cisco technology and business development leader, Michael Rezek, as Airtiesâ newly appointed Chief Business Development Officer.
âWe are privileged to welcome Stephen to our Board of Directors and Michael to our executive leadership team at this exciting juncture in the history of Airties,â said Metin Taskin, CEO and co-founder of Airties. âStephen brings a remarkable record of accomplishment and experience having led large-scale deployments and innovations for some of the worldâs leading telecom companies. We look forward to his insights and guidance on ways to further strengthen our efforts to meet the evolving connectivity needs of broadband operators.â
Taskin continued, âWeâre also delighted to have recruited Michael Rezek to join our senior management team as Chief Business Development Officer. Michaelâs deep industry expertise and successes building strategic partnerships will help Airties create new ways to deepen the value we deliver to customers and partners.â
A network executive in Canadian telecommunications for more than 25 years, Stephen Howe most recently served as Chief Technology and Information Officer and Executive Vice President at Bell Canada. In that role, he led Bell Canadaâs Network and Technology Services organization responsible for designing, building and operating Bellâs broadband fibre, wireless, satellite and media networks, as well as application development, infrastructure and cloud management. During his tenure, Stephen led the rollout of Bellâs fibre network across seven provinces and the expansion of Bellâs national 5G and 5G+ networks. Previously, he also served as Chief Information Officer and Executive Vice President of IT at TELUS Mobility. Stephen holds a Bachelor of Engineering Physics from McMaster University and an MBA from Cornell University. âAirties has an impeccable reputation for helping ISPs improve connectivity experiences through their AI-driven software and actionable insights for Tier-1 operators across the globe,â said Stephen Howe, Airtiesâ board member. âI am honored to serve on the board of a true industry leader at the forefront of helping ISPs combat churn, improve customer experiences, and drive value for their customers and stakeholders. I look forward to working with the rest of the Board and Airtiesâ leadership team to help operators unlock new opportunities for innovation and growth.â
Michael Rezek joins Airties with more than 25 years of experience driving revenue growth, leading strategic partnerships, and building global technology ecosystems. From autonomous robotic systems, network assurance, automation, and threat detection and response, Rezek spent his career making complex systems more autonomous, resilient, and secure. Most recently, he served as Director of Business Development at Cisco, where he oversaw cross-architecture solutions and business growth initiatives across service providers, enterprise, and government markets. Prior to Cisco, Rezek served as Vice President of Business Development and Strategic Partnerships at Accedian, where he built the partnerships and commercial momentum that helped position the company ahead of its acquisition by Cisco in 2023. Earlier in his career, Rezek held management roles at Cisco and other tech companies, and he earned his Bachelor of Engineering degree from Youngstown State University and a Master of Science in Electrical Engineering from Georgia Institute of Technology. He will report directly to Taskin.
âAirties shapes how ISPs improve and manage connectivity experiences for millions of subscribers around the world, and it possesses some of the richest connected-home intelligence anywhere in the industry,â said Michael Rezek, Chief Business Development Officer at Airties. âIâm thrilled to join as the company helps define the next phase of intelligent connectivity. As the pace of AI and networking innovation accelerates, I look forward to forging partnerships that turn that intelligence into more personalized, reliable, and secure connectivity experiences across homes, MDUs, and small businesses.â
Many of the worldâs leading operators rely upon Airtiesâ Connectivity Experience Management Platform to optimize performance, lower churn, reduce expenses, boost satisfaction, unlock new revenue, and build stronger customer relationships. Airtiesâ product suite, including Airties Home, Airties Pro, and Airties Multi, helps ISPs observe, diagnose, and fix connectivity issues automatically or through actionable recommendations; delivers end-to-end optimizations for connected devices and applications; and tailors connectivity experiences through AI-powered personalized Wi-Fi and prioritizations.
Airties has received many prestigious industry awards for its innovations, including: âBest Home Wi-Fi Solution Awardâ from Broadband World Forum; âBest Wi-Fi Service Provider Solutionâ and âBest Home Wi-Fi Productâ awards from Wi-Fi NOW; âBest Wi-Fi Innovationâ and âBest-In Home Wi-Fi Networkâ awards from Wireless Broadband Alliance; âBest Broadband Customer Experienceâ from Cable & Satellite International; and numerous others.
Additional information about Airties is available at: airties.com.
Paris, France â July 9, 2026 â Airties, a global leader of AI-driven software that improves the connectivity experience for ISPsâ subscribers, today announced that it has entered into a definitive agreement to acquire Aprecomm, a leading provider of intuitive, self-healing network and customer experience solutions. The acquisition accelerates Airtiesâ geographic expansion serving broadband operators in high-growth regions and benefits from synergies across product portfolios, R&D, and added AI expertise from Aprecomm to further serve ISPs around the world. Financial details were not disclosed.
Aprecomm, founded in 2016 and headquartered in Bengaluru, India, has built a reputation for its intuitive, self-healing Wi-Fi and broadband network solutions for ISPs. Aprecomm allows ISPs to improve connectivity through AI-driven software services that deliver real-time insights and optimizations to reduce operational costs and increase customer satisfaction. Today, Aprecomm manages more than seven million homes and business locations, serving more than 50 ISPs worldwide.
Under the terms of the agreement, Aprecomm will operate as a subsidiary of Airties following the close of the deal. Aprecomm will continue to provide tailored solutions to serve its customers and the markets in which it operates.
âAprecomm is very well positioned in growth markets like India and Southeast Asia, so we now have an unmatched foundation to accelerate our expansion further across Asia-Pacific and into South America, two markets where demand for intelligent connectivity is growing at extraordinary speed,â said Metin Taskin, CEO and Co-Founder of Airties. âIn addition, the acquisition is aligned with our vision of helping ISPs move to agentic AI platforms for the connected home, where the network autonomously anticipates, adapts and acts to provide the best broadband connectivity experience, lower churn and unlock new revenue for ISPs.â
âJoining Airties, the industryâs pioneer and leader in advancing connectivity experience, is a strong validation of the vision that has shaped Aprecomm from the start,â said Pramod Gummaraj, CEO and Co-Founder of Aprecomm. âAprecomm was built with the belief that every service provider should be able to deliver a far more intelligent and reliable broadband experience. This combination gives us a broader platform to take that vision further and extend our impact across more markets globally.â
âThis combination brings together Airtiesâ global reach and Aprecommâs AI-native platform. With our edge AI, cloud-native architecture, and vendor-agnostic design, we have a strong foundation to deliver smarter, more scalable connectivity experiences to service providers worldwide,â said Guharajan Sivakumar, CTO and Co-Founder of Aprecomm.
The acquisition brings complementary go-to-market capabilities for ISPs across the globe. Aprecommâs software suite enables service providers to deliver intuitive, self-healing networks and improved in-home broadband experiences. Distinctively, Aprecommâs product portfolio was purpose-built to address the economics and ARPU profiles of ISPs in developing markets, while delivering core improvements to home connectivity for consumers. Conversely, many of the worldâs leading Tier-1 operators rely upon Airtiesâ proven AI-powered Connectivity Experience Management Platform to optimize performance, lower churn, reduce expenses, boost satisfaction, unlock new revenue, and build stronger customer relationships. Airties complete product suite, including Airties Home, Airties Pro, and Airties Multi is designed to provide the performance, features, scale, and flexibility required to serve Tier-1 operators across their fibre, cable/DSL, and fixed wireless access (FWA) footprints. Having different offers available underneath the Airties or Aprecomm banners will enable Airties to customize solutions and address a wide range of customer requirements and market dynamics.
The acquisition is subject to customary closing conditions and is expected to close later in 2026. Additional details about Airties is at www.airties.com, and more about Aprecomm is at https://aprecomm.ai/.
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About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airtiesâ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airtiesâ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airtiesâ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
About Aprecomm
Aprecomm harnesses AI to deliver a unique application suite that enables service providers to build self-optimizing, self-healing broadband networks. Our quality-of-experience engine monitors and optimizes WiFi performance to ensure consumers enjoy the best possible internet experience. At the same time, our cloud-based support applications leverage real-time data to predict and resolve customer service issues before they happen, saving providers time and money. Aprecomm manages over 7 million home and business locations, partnering with more than 50 service providers worldwide.
Delivering consistent, high-quality Wi-Fi across increasingly complex home networks is a challenge we discuss frequently with fellow engineers and industry colleagues. OneWiFi, the RDK initiative to unify EasyMesh, OpenSync and other WiâFi control frameworks, is a pivotal step toward that goal. But standards alone donât deliver outcomes. Having worked with operators worldwide, I can say confidently at Airties we are turning the OneWiFi vision from specification into repeatable, lowârisk deployment.
Historically, each chipset vendor and OEM treated mesh differently. Integrations were vendorâspecific, behaviours varied across hardware platforms, and rollouts required extensive deviceâbyâdevice tuning. OneWiFi provides a common framework so different mesh technologies interoperate on a multitude of platforms more predictably. For operators this reduces integration overhead, shortens timeâtoâmarket, and delivers a more consistent endâuser experience right from day one.
I am very proud of our engineering teams as we didnât just implement the EasyMesh standard in the lab, but we operationalized it in live networks. Over years of real deployments, we encountered the edge cases that break large rollouts: chipset driver quirks, roaming anomalies, telemetry inconsistencies and scaleârelated regressions. We turned those lessons into hardened, productionâready processes and tooling. That deep, fieldâproven expertise is why I believe we have been a key driver behind adding EasyMesh to OneWiFi and why operators rely on us to make EasyMesh truly deployable.
OneWiFi standardizes the control plane; our role is to validate the data and behaviour coming from the device fleet. Operators need accurate telemetry and repeatable testing so they can trust rollout decisions. We apply rigorous interoperability testing across vendors and chipsets, simulate realistic subscriber environments, and validate KPIs that matter: throughput under load and interference, handover stability, latency, and coverage. Accurate data enables faster troubleshooting and a better subscriber experience via optimizations from the cloud.
Now that OneWiFi is getting broadly deployed, the next transformation is dynamic lifecycle management of applications on the gateway. At Airties we want to push new capabilities like security upgrades, roll-back features, new features trials and even personalised feature offers quickly and safely. AI becomes an essential capability here as engineers can decide when and where to test and deploy firmware upgrades, optimize resource allocation or to adapt configurations based on live network conditions. AIâenabled lifecycle management of features will let operators introduce differentiated services faster while protecting performance and privacy.
In summary, standards like OneWiFi created the foundation for fast and easy rollouts of Wi-Fi and home broadband, improving the experience, but now we as an industry must take the next step to AI-ready lifecycle management. For Engineering and Network Operations teams, AI-enabled life cycle management enables safe, auditable automation across large subscriber populations, including rollback management, remote troubleshooting actions, targeted configuration testing and real time KPI monitoring.
Weâve spent years celebrating the fibre revolution, and rightly so. The infrastructure investment our industry has made is extraordinary. But as I look at the data we have compiled in our latest report, one truth stands out clearly: fibre gets you to the front door. What happens inside the home is a different challenge entirely.
It is very common for a home to have more than 30 devices connected to Wi-Fi simultaneously: gamers, remote workers, students streaming lectures, smart household devices running in the background and each with different needs. Each competing for performance and yet, most operators have had virtually no visibility into that connected home environment. We call it the âdark homeâ speeds are top notch, but experience issues happen and subscribers suffer and churn, and many operators canât see the root cause of the in-home experience issues.
To understand the true scale of this churn caused by bad experience, we commissioned independent consumer research across the US, UK, and Japan, and cross-referenced findings with our own proprietary cloud platform data. The pattern is consistent across every market we studied, but the nuances matter.
Airtiesâ research shows broadband churn is primarily driven by poor in-home performance, not price: 47% of US churners and 49% of UK churners cited poor overall experience as the main reason for leaving, with 36% (US) and 41% (UK) highlighting specific quality-of-experience issues such as video freezes, slow browsing, and unreliable video calls.
Despite these frustrations, most customers do not switch to save money: 54% in the US and 60% in the UK pay the same or more after switching, while in Japan, around 25% of households are considering switching, with up to 60% of that churn potentially preventable through better quality and support. Overall, the findings underline that churn is largely avoidable and rooted in failure to deliver consistent, reliable home connectivity.
The shift the industry needs is this: Stop measuring experience at the cabinet and start measuring it in the living room. Our AI-Experience Management platform shows device-level insight and improvements and application-level prioritisation based on the needs of the unique household using agentic AI, so the connected home adapts to the needs of the users in real-time.
Subscriber retention is the new growth engine in a mature market, and customer experience is how you earn it. Airties provides insight and action in the home, and we see impressive results with many of our customers. Our platform optimizes the connectivity experience in real time based on the unique digital fingerprint of each connected home. To download the research, go here.
Paris, France â May 7, 2026 â Ahead of ANGA COM 2026, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPsâ subscribers, today announced the commercial availability of Airties Lite to remotely manage the experience of retail-purchased gateways/routers using the TR-369 (USP) standard, without requiring an embedded software agent on consumersâ hardware. The launch provides ISPs serving markets with high concentrations of consumer-purchased hardware with a fast and low-friction path to gain better visibility into network conditions, improve performance, and deliver more consistent customer care across their subscriber base.
In numerous markets across the globe, such as Germany, Austria, Switzerland, Japan, etc., many consumers still purchase their own gateways/routers before subscribing to an ISP, leaving operators without the ability to observe, diagnose, and fix issues, or easily resolve related customer care issues. By leveraging TR-369 (USP), Airties Lite gives operators the ability to monitor and understand the performance of retail routers/gateways; leverage key diagnostics, analytics and recommendations; and deliver proactive campaigns to target homes in need of connectivity enhancements. Notably, Airties Lite also shares the same AI-driven cloud platform, user interface, and care workflow tools as the full Airties Home suite, giving operators a single, unified toolset to manage both fully integrated and retail-purchased gateways side by side.
âFor ISPs in markets where retail gateways are more the norm, the inability to observe and manage the home broadband experience is a costly problem in terms of performance quality and customer satisfaction,â said Metin Taskin, CEO and co-founder of Airties. âThese homes also clearly represent a larger churn risk, which remains the paramount financial issue ISPs face today. Airties Lite puts our AI-driven diagnostics and intelligence within reach of any operator with retail gateways that support TR-369 to reduce churn and create new revenue opportunities. Since it shares the same back-end cloud platform as our Airties Home suite, ISPs can now receive a consistent, unified view across their subscriber base, regardless of how their gateways came into their networks.â
âRetail purchased gateways present a persistent blind spot for broadband operators,â said Martin Scott, Research Director at Analysys Mason. âUnlike ISP provisioned CPE, these devices often fall outside the operational frameworks operators use to monitor, diagnose, and resolve in home connectivity issues at scale. By building on established device management approaches, standards such as TR-369 (USP) and the TR-181 data model offer a more scalable and structured path to extending visibility and control across increasingly heterogeneous home networks.â
Key Capabilities of Airties Lite
Airties Lite delivers core capabilities of Airties Home on compatible gateways for Wi-Fi optimization requiring only that the gateway supports TR-369. Key benefits include:
Airties will showcase its complete portfolio of Connectivity Experience Management software solutions at ANGA COM 2026 in Cologne, Germany from May 19â21, in Hall 7 stand A19, including Airties Home, Airties Pro, Airties Multi, and Airties Nova. In addition, Airties CEO and co-founder, Metin Taskin, will speak on the executive session titled: âEnabling the Next-Gen Home Broadband Experienceâ on May 19, from 17:00 to 18:00 CEST, in Room 2. Among the topics to be discussed will be findings published in a recent Airtiesâ whitepaper, âThe Hidden Cost of Broadband Churn,â about the multibillion-dollar industry problem of experience-based subscriber churn and implications for ISPs.
Airties has received many prestigious industry awards for its innovations, including: âBest Home Wi-Fi Solution Awardâ from Broadband World Forum; âBest Wi-Fi Service Provider Solutionâ and âBest Home Wi-Fi Productâ awards from Wi-Fi NOW; âBest Wi-Fi Innovationâ and âBest-In Home Wi-Fi Networkâ awards from Wireless Broadband Alliance; âBest Broadband Customer Experienceâ from Cable & Satellite International; and numerous others. Additional information about Airties can be found at: www.airties.com.
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airtiesâ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airtiesâ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airtiesâ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
Think of the connected home network as a brain. For years, every device, a smartphone, a laptop, a smart TV all connected to a single access point and relied on that one pathway. Each Wi-Fi generation improved that single wire: higher modulation, higher bandwidth, more channels yielding more throughput. But the fundamental architecture remained unchanged.
Wi-Fi 8 changes the anatomy fundamentally. It creates new additional neural pathways, enabling devices to connect to multiple APs simultaneously and allowing those APs to coordinate like interconnected clusters of neurons. For operators, this isnât just a PHY upgrade, itâs the foundation for a genuinely intelligent home network. And thatâs precisely where the opportunity lies.
Wi-Fi 8 (IEEE 802.11bn) introduces several capabilities that promise significant improvements in the end-user experience in terms of reliability and low latency:
Wi-Fi 8âs value is not automatic. The standard builds the neural pathways and establishes a shared language between APs. But pathways alone donât produce intelligent behaviour.
Without a coordinating layer, a cortex if you like, APs can exchange information without making better decisions. Operators who deploy Wi-Fi 8 hardware without investing in the orchestration layer will see incremental gains. Those who pair the standard with intelligent coordination will see transformational ones that will bring them to the number one broadband provider in their market.
Airties provides the orchestration layer that closes the gap as our AI platform turns raw Wi-Fi 8 signals into smart, measurable network actions. There are four capabilities define the value:
Seamless mobility: Video calls and AR/VR sessions remain stable as subscribers move through the home. Multi-AP session continuity eliminates mid-call drops and re-buffering â and the support tickets that follow.
Low-latency gaming: Edge orchestration minimizes jitter and latency for especially latency intolerant applications where every millisecond matters. Airties detects and prioritizes gaming traffic per-household and per-session without manual configuration by the subscriber or the operator.
Tailored household profiles: The network optimizes per-home behaviour automatically. A household with a home office receives different QoS treatment than one with three gaming teenagers. Profiles are automatically learnt, dynamically applied, and continuously refined per home.
Reduced OPEX and support costs: Smarter orchestration eliminates the most common subscriber complaints like slow zones, sudden drops, congested channels. The result is measurable improvement in NPS and lower cost-per-resolution.
In summary, Wi-Fi 8 builds the neural pathways. The standard creates a shared language between APs. But pathways alone donât produce intelligent behaviour, you do need a connected home âcortexâ to interpret, evaluate, optimize and apply.
Airties is that cortex. We have decades of orchestration expertise, hundreds of patents, proven automated proactive remote network management, mesh and client-steering experience, and a hybrid edge/cloud AI architecture that turns Wi-Fi 8âs potential into real, measurable subscriber value, and most importantly measurable operator ROI.
As broadband networks become complex, delivering a seamless home connection is critical. At MWC 2026, industry leaders met to explore the future of home connectivity. The panel featured experts from top tech companies. Speakers included Ayman Saidi from AWS, Jos Delbar from Airties, and Alex Gledhill from Intel. Importantly, they discussed the profound impact of AI-powered personalized Wi-Fi on both the subscriber experience and operators.
A major challenge for ISPs is driving business growth while keeping subscribers happy. Therefore, they need innovative solutions. During the discussion, the panel highlighted a compelling statistic. Specifically, operators adopting an AI-powered personalized Wi-Fi approach generate 40% more revenue. Furthermore, these operators actively reduce customer churn. Consequently, this shift toward tailored user experiences is completely transforming customer retention strategies.
Jos Delbar of Airties pointed out a crucial reality. Despite massive infrastructure investments, subscribers judge services based on their immediate home experience. In fact, the rising number of smart devices makes the home network highly complex. To solve this, Airties empowers operators to navigate this complexity smoothly. As a result, they deliver a highly individualized connection for every single user. You can explore our Airties Connectivity Experience Management solutions to see exactly how this works.
Delivering this intelligence requires robust processing power from the edge to the cloud. Next, Alex Gledhill detailed Intelâs long history in connectivity. This ranges from early standards up to the latest Wi-Fi 7. To enable these advanced services, Intel provides a powerful combination of hardware and software. Consequently, this supports the vast data required for AI-powered personalized Wi-Fi.
This spans from deploying new AI PCs at the edge to open-source collaboration. Ultimately, this culminates in scalable cloud services built within AWS. Specifically, backend operations run on Intel Xeon 6 processors using 8th generation AWS instances. Thus, operators gain the computational strength needed for real-time network optimization.
In conclusion, transitioning to an intelligent home network is now a business imperative. Operators must leverage the combined expertise of Airties software, Intel processing, and AWS cloud infrastructure. By doing so, they can successfully implement AI-powered personalized Wi-Fi. Ultimately, this delights customers, reduces support costs, and drives substantial long-term growth.
PARIS, Feb. 2, 2026 /PRNewswire/ — Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced the appointment of Deepak Harie, former Senior Vice President of Technical Support and Deploy Services at Nokia, to lead Airties’ sales and business development efforts globally.
“In recent years, Airties has significantly expanded our customer deployments, product portfolio, and software integrations with leading hardware suppliers, and Deepak Harie is the right leader to help us capitalize on today’s market opportunities and best serve our customers,” said Metin Taskin, CEO and founder of Airties. “Deepak is highly regarded across our industry for his proven record of accomplishments, technical knowledge, adept leadership skills, and customer-centric ethos. Our mission is to enable broadband service providers to deliver smooth, smart, secure connectivity, and I am confident that Deepak will help us deliver on that commitment.”
“Airties is widely recognized as both a category-defining pioneer and market-leading innovator, and I could not be prouder to help build upon that remarkable legacy,” said Deepak Harie, Chief Revenue Officer of Airties. “ISPs rely on Airties’ AI-driven software for the ongoing optimization of their customers’ broadband experience, to improve performance, reduce churn, lower costs, and market effectively, and I am thrilled to be part of the Airties journey. Above all, I’ll be committed to championing our customers’ needs and helping them, as their trusted partner, to achieve their strategic objectives.”
Prior to joining Airties, Deepak spent almost 25 years at Nokia in wide-ranging senior leadership roles. Most recently, he served as Senior Vice President of Technical Support and Deploy Services. He also served as Vice President of Cloud and SI Services, Vice President of Systems Integration, and Account Director of UK and Ireland earlier in his career. In his new role at Airties, Deepak will report to Airties’ CEO and founder, Metin Taskin.
Airties suite of software solutions, including Airties Home, Airties Pro, and Airties Multi, direct consumers’ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. The software helps ISPs observe, diagnose, and fix connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operators’ CRM systems and customer facing support apps to manage their networks, set access controls, prioritizations, and more.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others.
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airties’ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airties’ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airties’ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
SOURCE Airties
24% of Japanese consumers said they are considering changing their home Internet service provider (ISP), in the near future, citing quality issues as the leading factor; Compared to 28% of consumers in the US and 37% in the UK who are considering changing ISPs in the near future
Findings show that up to 60% of potential churn in Japan could be avoided by investing in better quality, features and customer support, independent of pricing. Of those considering changing home their home ISP, the main reasons include unhappiness with the quality of home Wi-Fi or Internet (38%); missing advanced features (13%), poor customer support (9%), compared to 34% who cited pricing considerations
44% of Japanese consumers would be interested in a âGuaranteed or Smart Wi-Fiâ service that guarantees coverage and automatically fixes issues and would be willing to pay more for it
Silent suffering is pervasive: 51% experience noticeable problems or interruptions, but only 18% contacted their ISP over the past year
Very dissatisfied consumers are 5 times more likely to churn than very satisfied consumers: 61% of respondents who are currently very dissatisfied with their ISPs are considering switching ISPs in the near future compared to 12% of very satisfied customers.
Paris, France and Tokyo, Japan â January 27, 2026 â At todayâs Wireless Global Congress (WGC) APAC 2026, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPsâ subscribers, today announced findings from a newly commissioned consumer survey, independently conducted by Qualtrics, of more than 1,000 Japanese households*. The survey revealed a potential churn crisis for home ISPs in Japan: approximately one-quarter of households are considering switching providers in the near future, with quality of service being a decisive factor. Similar research, disclosed last month**, found that roughly one-third of consumers across the US and UK are considering switching ISPs in the near future. Even though the likelihood of churn is lower in Japan, it demonstrates the scale of churn risk within the country. Notably, the survey also found that up to 60% of potential churn in Japan could be avoided by investing in better quality, features, and customer support, independent of pricing.
âMany Japanese households are silently suffering with real connectivity frustrations, and a stunning quarter of them are considering leaving their current Internet service provider in the near future,â said John Lancaster-Lennox, Executive Vice President and General Manager Asia Pacific at Airties. âOur research shows that Japanese consumers want ISPs to take more responsibility for the quality of their home Wi-Fi experience, and to provide a smarter managed service with advanced features that guarantee performance across apps and devices. Airtiesâ AI-driven connectivity software was designed to meet these expectations, provide better customer support, proactively mitigate churn risks, and improve customer satisfaction.â
Looming Risk for Japanese ISPs:
Quality vs Price:
Consumers Want ISPs to Manage the Home Wi-Fi and are Willing to Pay
Exceptional Connectivity and Prioritization is Essential
Airties empowers broadband service providers to deliver smooth, smart, secure connectivity. Across the globe, ISPs rely upon Airtiesâ software for the ongoing optimization of their customersâ broadband experience to help reduce churn, attract new customers, lower operating and support costs, and innovate in new ways. Airtiesâ AI-driven insights, across devices and applications, helps ISPs improve performance quality, market effectively, and deliver a premium managed broadband experience to consumers.
Airties Home directs consumersâ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. It also helps ISPs observe, diagnose, and fix in-home connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operatorsâ CRM systems and customer facing support apps to manage their home networks, set parent controls, prioritizations, guest access, and more.
Airties has received many prestigious industry awards for its innovations, including: âBest Home Wi-Fi Solution Awardâ from Broadband World Forum; âBest Wi-Fi Service Provider Solutionâ and âBest Home Wi-Fi Productâ awards from Wi-Fi NOW; âBest Wi-Fi Innovationâ and âBest-In Home Wi-Fi Networkâ awards from Wireless Broadband Alliance; âBest Broadband Customer Experienceâ from Cable & Satellite International; and numerous others.
Airties representatives will be at the Wireless Global Congress (WGC) APAC Event in Shinagawa, Tokyo, Japan. On January 27 at 11:00 a.m., John Lancaster-Lennox will present these survey findings at the Tokyo Innovation Base (TIB) during the session: âInside the Japanese Home: Consumer Survey Perspectives and Implications for Broadband Providersâ, and join a panel session at 6:40 p.m. on âWi-Fi Opportunities for Carriers and Service Providersâ.
* Survey of 1,055 respondents who are connected to Wi-Fi across Japan, commissioned by Airties in Q4 2025, and conducted by Qualtrics.
**Â Survey of 2,130 respondents who are connected to Wi-Fi across the UK (1,038) and US (1,092), commissioned by Airties in Q3 2025, and conducted by Qualtrics;
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airtiesâ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airtiesâ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airtiesâ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.