Paris, France – May 7, 2026 – Ahead of ANGA COM 2026, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced the commercial availability of Airties Lite to remotely manage the experience of retail-purchased gateways/routers using the TR-369 (USP) standard, without requiring an embedded software agent on consumers’ hardware. The launch provides ISPs serving markets with high concentrations of consumer-purchased hardware with a fast and low-friction path to gain better visibility into network conditions, improve performance, and deliver more consistent customer care across their subscriber base.
In numerous markets across the globe, such as Germany, Austria, Switzerland, Japan, etc., many consumers still purchase their own gateways/routers before subscribing to an ISP, leaving operators without the ability to observe, diagnose, and fix issues, or easily resolve related customer care issues. By leveraging TR-369 (USP), Airties Lite gives operators the ability to monitor and understand the performance of retail routers/gateways; leverage key diagnostics, analytics and recommendations; and deliver proactive campaigns to target homes in need of connectivity enhancements. Notably, Airties Lite also shares the same AI-driven cloud platform, user interface, and care workflow tools as the full Airties Home suite, giving operators a single, unified toolset to manage both fully integrated and retail-purchased gateways side by side.
“For ISPs in markets where retail gateways are more the norm, the inability to observe and manage the home broadband experience is a costly problem in terms of performance quality and customer satisfaction,” said Metin Taskin, CEO and co-founder of Airties. “These homes also clearly represent a larger churn risk, which remains the paramount financial issue ISPs face today. Airties Lite puts our AI-driven diagnostics and intelligence within reach of any operator with retail gateways that support TR-369 to reduce churn and create new revenue opportunities. Since it shares the same back-end cloud platform as our Airties Home suite, ISPs can now receive a consistent, unified view across their subscriber base, regardless of how their gateways came into their networks.”
“Retail purchased gateways present a persistent blind spot for broadband operators,” said Martin Scott, Research Director at Analysys Mason. “Unlike ISP provisioned CPE, these devices often fall outside the operational frameworks operators use to monitor, diagnose, and resolve in home connectivity issues at scale. By building on established device management approaches, standards such as TR-369 (USP) and the TR-181 data model offer a more scalable and structured path to extending visibility and control across increasingly heterogeneous home networks.”
Key Capabilities of Airties Lite
Airties Lite delivers core capabilities of Airties Home on compatible gateways for Wi-Fi optimization requiring only that the gateway supports TR-369. Key benefits include:
Airties will showcase its complete portfolio of Connectivity Experience Management software solutions at ANGA COM 2026 in Cologne, Germany from May 19–21, in Hall 7 stand A19, including Airties Home, Airties Pro, Airties Multi, and Airties Nova. In addition, Airties CEO and co-founder, Metin Taskin, will speak on the executive session titled: “Enabling the Next-Gen Home Broadband Experience” on May 19, from 17:00 to 18:00 CEST, in Room 2. Among the topics to be discussed will be findings published in a recent Airties’ whitepaper, “The Hidden Cost of Broadband Churn,” about the multibillion-dollar industry problem of experience-based subscriber churn and implications for ISPs.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others. Additional information about Airties can be found at: www.airties.com.
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airties’ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airties’ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airties’ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
Think of the connected home network as a brain. For years, every device, a smartphone, a laptop, a smart TV all connected to a single access point and relied on that one pathway. Each Wi-Fi generation improved that single wire: higher modulation, higher bandwidth, more channels yielding more throughput. But the fundamental architecture remained unchanged.
Wi-Fi 8 changes the anatomy fundamentally. It creates new additional neural pathways, enabling devices to connect to multiple APs simultaneously and allowing those APs to coordinate like interconnected clusters of neurons. For operators, this isn’t just a PHY upgrade, it’s the foundation for a genuinely intelligent home network. And that’s precisely where the opportunity lies.
Wi-Fi 8 (IEEE 802.11bn) introduces several capabilities that promise significant improvements in the end-user experience in terms of reliability and low latency:
Wi-Fi 8’s value is not automatic. The standard builds the neural pathways and establishes a shared language between APs. But pathways alone don’t produce intelligent behaviour.
Without a coordinating layer, a cortex if you like, APs can exchange information without making better decisions. Operators who deploy Wi-Fi 8 hardware without investing in the orchestration layer will see incremental gains. Those who pair the standard with intelligent coordination will see transformational ones that will bring them to the number one broadband provider in their market.
Airties provides the orchestration layer that closes the gap as our AI platform turns raw Wi-Fi 8 signals into smart, measurable network actions. There are four capabilities define the value:
Seamless mobility: Video calls and AR/VR sessions remain stable as subscribers move through the home. Multi-AP session continuity eliminates mid-call drops and re-buffering — and the support tickets that follow.
Low-latency gaming: Edge orchestration minimizes jitter and latency for especially latency intolerant applications where every millisecond matters. Airties detects and prioritizes gaming traffic per-household and per-session without manual configuration by the subscriber or the operator.
Tailored household profiles: The network optimizes per-home behaviour automatically. A household with a home office receives different QoS treatment than one with three gaming teenagers. Profiles are automatically learnt, dynamically applied, and continuously refined per home.
Reduced OPEX and support costs: Smarter orchestration eliminates the most common subscriber complaints like slow zones, sudden drops, congested channels. The result is measurable improvement in NPS and lower cost-per-resolution.
In summary, Wi-Fi 8 builds the neural pathways. The standard creates a shared language between APs. But pathways alone don’t produce intelligent behaviour, you do need a connected home ‘cortex’ to interpret, evaluate, optimize and apply.
Airties is that cortex. We have decades of orchestration expertise, hundreds of patents, proven automated proactive remote network management, mesh and client-steering experience, and a hybrid edge/cloud AI architecture that turns Wi-Fi 8’s potential into real, measurable subscriber value, and most importantly measurable operator ROI.
As broadband networks become complex, delivering a seamless home connection is critical. At MWC 2026, industry leaders met to explore the future of home connectivity. The panel featured experts from top tech companies. Speakers included Ayman Saidi from AWS, Jos Delbar from Airties, and Alex Gledhill from Intel. Importantly, they discussed the profound impact of AI-powered personalized Wi-Fi on both the subscriber experience and operators.
A major challenge for ISPs is driving business growth while keeping subscribers happy. Therefore, they need innovative solutions. During the discussion, the panel highlighted a compelling statistic. Specifically, operators adopting an AI-powered personalized Wi-Fi approach generate 40% more revenue. Furthermore, these operators actively reduce customer churn. Consequently, this shift toward tailored user experiences is completely transforming customer retention strategies.
Jos Delbar of Airties pointed out a crucial reality. Despite massive infrastructure investments, subscribers judge services based on their immediate home experience. In fact, the rising number of smart devices makes the home network highly complex. To solve this, Airties empowers operators to navigate this complexity smoothly. As a result, they deliver a highly individualized connection for every single user. You can explore our Airties Connectivity Experience Management solutions to see exactly how this works.
Delivering this intelligence requires robust processing power from the edge to the cloud. Next, Alex Gledhill detailed Intel’s long history in connectivity. This ranges from early standards up to the latest Wi-Fi 7. To enable these advanced services, Intel provides a powerful combination of hardware and software. Consequently, this supports the vast data required for AI-powered personalized Wi-Fi.
This spans from deploying new AI PCs at the edge to open-source collaboration. Ultimately, this culminates in scalable cloud services built within AWS. Specifically, backend operations run on Intel Xeon 6 processors using 8th generation AWS instances. Thus, operators gain the computational strength needed for real-time network optimization.
In conclusion, transitioning to an intelligent home network is now a business imperative. Operators must leverage the combined expertise of Airties software, Intel processing, and AWS cloud infrastructure. By doing so, they can successfully implement AI-powered personalized Wi-Fi. Ultimately, this delights customers, reduces support costs, and drives substantial long-term growth.
PARIS, Feb. 2, 2026 /PRNewswire/ — Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced the appointment of Deepak Harie, former Senior Vice President of Technical Support and Deploy Services at Nokia, to lead Airties’ sales and business development efforts globally.
“In recent years, Airties has significantly expanded our customer deployments, product portfolio, and software integrations with leading hardware suppliers, and Deepak Harie is the right leader to help us capitalize on today’s market opportunities and best serve our customers,” said Metin Taskin, CEO and founder of Airties. “Deepak is highly regarded across our industry for his proven record of accomplishments, technical knowledge, adept leadership skills, and customer-centric ethos. Our mission is to enable broadband service providers to deliver smooth, smart, secure connectivity, and I am confident that Deepak will help us deliver on that commitment.”
“Airties is widely recognized as both a category-defining pioneer and market-leading innovator, and I could not be prouder to help build upon that remarkable legacy,” said Deepak Harie, Chief Revenue Officer of Airties. “ISPs rely on Airties’ AI-driven software for the ongoing optimization of their customers’ broadband experience, to improve performance, reduce churn, lower costs, and market effectively, and I am thrilled to be part of the Airties journey. Above all, I’ll be committed to championing our customers’ needs and helping them, as their trusted partner, to achieve their strategic objectives.”
Prior to joining Airties, Deepak spent almost 25 years at Nokia in wide-ranging senior leadership roles. Most recently, he served as Senior Vice President of Technical Support and Deploy Services. He also served as Vice President of Cloud and SI Services, Vice President of Systems Integration, and Account Director of UK and Ireland earlier in his career. In his new role at Airties, Deepak will report to Airties’ CEO and founder, Metin Taskin.
Airties suite of software solutions, including Airties Home, Airties Pro, and Airties Multi, direct consumers’ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. The software helps ISPs observe, diagnose, and fix connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operators’ CRM systems and customer facing support apps to manage their networks, set access controls, prioritizations, and more.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others.
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airties’ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airties’ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airties’ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
SOURCE Airties
24% of Japanese consumers said they are considering changing their home Internet service provider (ISP), in the near future, citing quality issues as the leading factor; Compared to 28% of consumers in the US and 37% in the UK who are considering changing ISPs in the near future
Findings show that up to 60% of potential churn in Japan could be avoided by investing in better quality, features and customer support, independent of pricing. Of those considering changing home their home ISP, the main reasons include unhappiness with the quality of home Wi-Fi or Internet (38%); missing advanced features (13%), poor customer support (9%), compared to 34% who cited pricing considerations
44% of Japanese consumers would be interested in a “Guaranteed or Smart Wi-Fi” service that guarantees coverage and automatically fixes issues and would be willing to pay more for it
Silent suffering is pervasive: 51% experience noticeable problems or interruptions, but only 18% contacted their ISP over the past year
Very dissatisfied consumers are 5 times more likely to churn than very satisfied consumers: 61% of respondents who are currently very dissatisfied with their ISPs are considering switching ISPs in the near future compared to 12% of very satisfied customers.
Paris, France and Tokyo, Japan – January 27, 2026 – At today’s Wireless Global Congress (WGC) APAC 2026, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced findings from a newly commissioned consumer survey, independently conducted by Qualtrics, of more than 1,000 Japanese households*. The survey revealed a potential churn crisis for home ISPs in Japan: approximately one-quarter of households are considering switching providers in the near future, with quality of service being a decisive factor. Similar research, disclosed last month**, found that roughly one-third of consumers across the US and UK are considering switching ISPs in the near future. Even though the likelihood of churn is lower in Japan, it demonstrates the scale of churn risk within the country. Notably, the survey also found that up to 60% of potential churn in Japan could be avoided by investing in better quality, features, and customer support, independent of pricing.
“Many Japanese households are silently suffering with real connectivity frustrations, and a stunning quarter of them are considering leaving their current Internet service provider in the near future,” said John Lancaster-Lennox, Executive Vice President and General Manager Asia Pacific at Airties. “Our research shows that Japanese consumers want ISPs to take more responsibility for the quality of their home Wi-Fi experience, and to provide a smarter managed service with advanced features that guarantee performance across apps and devices. Airties’ AI-driven connectivity software was designed to meet these expectations, provide better customer support, proactively mitigate churn risks, and improve customer satisfaction.”
Looming Risk for Japanese ISPs:
Quality vs Price:
Consumers Want ISPs to Manage the Home Wi-Fi and are Willing to Pay
Exceptional Connectivity and Prioritization is Essential
Airties empowers broadband service providers to deliver smooth, smart, secure connectivity. Across the globe, ISPs rely upon Airties’ software for the ongoing optimization of their customers’ broadband experience to help reduce churn, attract new customers, lower operating and support costs, and innovate in new ways. Airties’ AI-driven insights, across devices and applications, helps ISPs improve performance quality, market effectively, and deliver a premium managed broadband experience to consumers.
Airties Home directs consumers’ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. It also helps ISPs observe, diagnose, and fix in-home connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operators’ CRM systems and customer facing support apps to manage their home networks, set parent controls, prioritizations, guest access, and more.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others.
Airties representatives will be at the Wireless Global Congress (WGC) APAC Event in Shinagawa, Tokyo, Japan. On January 27 at 11:00 a.m., John Lancaster-Lennox will present these survey findings at the Tokyo Innovation Base (TIB) during the session: “Inside the Japanese Home: Consumer Survey Perspectives and Implications for Broadband Providers”, and join a panel session at 6:40 p.m. on “Wi-Fi Opportunities for Carriers and Service Providers”.
* Survey of 1,055 respondents who are connected to Wi-Fi across Japan, commissioned by Airties in Q4 2025, and conducted by Qualtrics.
** Survey of 2,130 respondents who are connected to Wi-Fi across the UK (1,038) and US (1,092), commissioned by Airties in Q3 2025, and conducted by Qualtrics;
About Airties
Airties empowers operators to provide smooth, smart, secure connectivity. Airties turns smart connectivity into a competitive advantage for operators and enhances how subscribers experience connectivity in the real world: making every connection smarter and more reliable. Airties’ AI-driven insights enable operators to lower churn, reduce expenses, boost satisfaction, and attract new customers. Across departments, from engineering to marketing, Airties helps increase efficiency, accelerate innovation, and design smarter campaigns. Airties’ holistic suite of hardware-agnostic software enables ISPs to manage connectivity, based on leading industry standards and open-source software, across their fibre, cable/DSL, and fixed wireless access (FWA) deployments. Airties’ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
– First Wi-Fi 7 deployment by Deutsche Telekom to use Airties Home software to enhance connectivity of broadband customers
– Airties software continues to be deployed across Deutsche Telekom’s European footprint
PARIS – November 4, 2025 – Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced that it has been deployed to support Deutsche Telecom’s first Wi-Fi 7 launch for consumers across Germany. Today’s announcement builds upon the longstanding relationship between the two companies in which Airties provides managed connectivity solutions to Deutsche Telekom.
Deutsche Telekom is one of the world’s leading integrated telecommunications companies. Airties empowers broadband service providers to deliver smooth, smart connectivity for all. Across the globe, ISPs rely upon Airties’ software for the ongoing optimization of their customers’ broadband experience to help reduce churn, attract new customers, lower operating and support costs, and innovate in new ways. Airties’ AI-driven insights, across devices and applications, helps ISPs improve performance quality, market effectively, and deliver a premium managed broadband experience to consumers.
“Launching Wi-Fi 7 in Germany, as part of a fully managed Wi-Fi experience, demonstrates our unwavering commitment to provide exceptional speed, connectivity, and reliability to our customers,” said Pedro Bandeira, Senior Vice President of Product and New Business at Deutsche Telekom. “We continue to rely upon Airties to help improve home connectivity, and we look forward to working with them, and all our partners, to launch Wi-Fi 7 to more of our customers.”
“We’re honored that Deutsche Telekom has deployed Airties to support their first Wi-Fi 7 launch across Germany,” said Metin Taskin, CEO and founder of Airties. “Our multi-year relationship is based on a mutual understanding that providing optimized and high-quality home connectivity is paramount to today’s consumers. Deutsche Telekom’s customers deserve the best possible performance across all of their devices and applications, which is what Airties Home was designed to help deliver.”
Airties Home directs consumers’ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. It also helps ISPs observe, diagnose, and fix in-home connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operators’ CRM systems and customer facing support apps to manage their home networks, set parent controls, prioritizations, guest access, and more.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; “Top Contributor Award” from the prpl Foundation, and numerous others.
Additional information about the Airties can be found at: www.Airties.com. Additional information about Deutsche Telekom can be found at https://www.telekom.com/en.
PARIS – November 4, 2025 – Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced that it has been deployed to support Deutsche Telecom’s first Wi-Fi 7 launch for consumers across Germany. Today’s announcement builds upon the longstanding relationship between the two companies in which Airties provides managed connectivity solutions to Deutsche Telekom.
Deutsche Telekom is one of the world’s leading integrated telecommunications companies. Airties empowers broadband service providers to deliver smooth, smart connectivity for all. Across the globe, ISPs rely upon Airties’ software for the ongoing optimization of their customers’ broadband experience to help reduce churn, attract new customers, lower operating and support costs, and innovate in new ways. Airties’ AI-driven insights, across devices and applications, helps ISPs improve performance quality, market effectively, and deliver a premium managed broadband experience to consumers.
“Launching Wi-Fi 7 in Germany, as part of a fully managed Wi-Fi experience, demonstrates our unwavering commitment to provide exceptional speed, connectivity, and reliability to our customers,” said Pedro Bandeira, Senior Vice President of Product and New Business at Deutsche Telekom. “We continue to rely upon Airties to help improve home connectivity, and we look forward to working with them, and all our partners, to launch Wi-Fi 7 to more of our customers.”
“We’re honored that Deutsche Telekom has deployed Airties to support their first Wi-Fi 7 launch across Germany,” said Metin Taskin, CEO and founder of Airties. “Our multi-year relationship is based on a mutual understanding that providing optimized and high-quality home connectivity is paramount to today’s consumers. Deutsche Telekom’s customers deserve the best possible performance across all of their devices and applications, which is what Airties Home was designed to help deliver.”
Airties Home directs consumers’ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. It also helps ISPs observe, diagnose, and fix in-home connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operators’ CRM systems and customer facing support apps to manage their home networks, set parent controls, prioritizations, guest access, and more.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; “Top Contributor Award” from the prpl Foundation, and numerous others.
Additional information about the Airties can be found at: www.Airties.com. Additional information about Deutsche Telekom can be found at https://www.telekom.com/en.
– New SaaS-powered platform designed to automate user & application connectivity experience testing, accelerate time-to-market, increase accuracy and effectiveness, and lower total costs of deployments and ongoing operations
– Predefined test suites address challenges faced throughout device lifecycles, firmware upgrades, operating environments and deliver actionable automated insights to reduce discrepancies and improve accuracy
– Newest addition to Airties’ portfolio of testing solutions to be showcased for the first time at Network X in stand C18 from October 14-16
Paris, France – October 14, 2025 – At the 2025 NetworkX conference, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced the commercial launch of Airties Nova, a new SaaS-powered connectivity experience testing platform with comprehensive test capabilities delivered in a self-contained chamber. Nova is designed to help broadband service providers automate their continuous testing efforts, accelerate time-to-market, increase accuracy and effectiveness, and lower total costs of managed Wi-Fi deployments and their ongoing operations.
Airties Nova addresses historically persistent challenges in testing and performance quality, including the fragmentation and proliferation of CPE and end-user devices, evolving Wi-Fi standards, and frequent software updates from SoC manufacturers and OEMs. Airties Nova provides a complete, self-contained, and automated testing platform designed to be installed on-premises at ISP’s testing facilities.
Airties Nova delivers several key benefits for ISPs seeking a comprehensive, and consistent, testing platform to ensure the Wi-Fi performance quality of their home, MDU, and small business deployments. It comes with predefined test suites and test cases that are highly relevant for improving connectivity performance and reliability. It delivers automated actionable insights based on test results, reducing errors and reliance on manual interpretations. Most notably, Airties Nova focuses on the end-user experience, offering comprehensive testing throughout the lifecycle of CPE devices–from initial rollout to firmware and BSP upgrades–across client devices and applications in simulated environments to identify potential issues and ensure quality performance.
“Service providers face a daunting task of testing and orchestrating a quality experience across a massive, ever-evolving ecosystem of chipsets, embedded software, CPEs, consumer devices, and end-user applications–and Airties Nova was purpose-built to help them address this challenge,” said Sachin Chickballapur, Chief Technical and Product Officer at Airties. “Airties Nova simplifies the complexities and inconsistencies of traditional testing methods, continuously assesses the impact of software updates, and delivers it all in a compact form-factor. Ultimately, Airties Nova enables ISPs to accelerate time-to-market, enhance accuracy and effectiveness, and reduce total cost of ownership for their deployments.”
Key Features
The key features of Airties Nova include test software and automation, and test equipment and hardware. Specifically, these include:
Test Software and Automation:
Test Equipment & Hardware:
Nova Showcased at Network X 2025
Airties Nova is part of Airties’ comprehensive testing portfolio, which includes Airties Orbit, and access to multi-floor test homes that include custom robots, called AirBots, which run throughout test houses to test devices and application performance in real-world environments. Airties will showcase its testing portfolio, and its full suite of solutions, including Airties Home, Airties Pro , and Airties Multi, at Network X, from October 14-16 in Paris, in stand C18. In addition, Airties’ CEO and founder, Metin Taskin, will speak on the “Wi-Fi Network and Services” stage on October 15 at 10:00 a.m. about: “Keeping Customers Connected: How Wi-Fi Quality is Shaping Churn,” and join executive panels on October 16 at 10:10 a.m. about “In-Home and MDU Wi-Fi” markets, and 10:30 a.m. about “Intelligent Home Networks”. Sarper Gokturk, VP of Innovation at Airties, will also speak on an executive panel on “Next Gen Wi-Fi” on October 15 at 3:00 p.m.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others.
– 28% of US and 37% of UK households are considering switching ISPs in the near future, citing quality issues as a decisive factor
– Very dissatisfied consumers are far more likely to churn: 82% of US and 92% of UK respondents who are currently very dissatisfied with their Internet are considering switching ISPs in the near future; Consumers with better connectivity are 3-4 times less likely to churn
– Among those who already switched providers in the past 12 months, 47% of total US respondents cited a combination of poor quality of experience issues (36%) and poor customer support (11%), while 38% cited better pricing/contract options
– Among those who already switched providers in the past 12 months, 49% of total UK respondents cited a combination of poor quality of experience issues (41%) and poor customer support issues (8%) as the primary reasons for switching, while 35% cited better pricing/contract options
– Among those who already switched providers in the past 12 months, 69% of US respondents and 74% of UK respondents said they actually pay the same or more than they did with their previous ISP
Paris, France – October 9, 2025 – In advance of the 2025 Network X conference, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced findings from a newly commissioned consumer survey, independently conducted by Qualtrics, of more than 2,000 households* across the US and UK. The survey revealed a looming churn crisis for ISPs: approximately one-third of households are considering switching providers in the near future, with quality of service being a decisive factor.
“This survey research underscores a clear message for ISPs: service quality continues to drive churn,” said Metin Taskin, CEO and founder of Airties. “Nearly one-third of households in the US and UK are actively considering switching providers due to poor quality of experience. It’s a multi-billion-dollar problem for broadband service providers globally. With such high churn rates, ISPs are forced to spend incredible time and money chasing new customers every year—just to break even for the customers they lost. Any incremental improvement in churn can unlock growth and massively improve the bottom line. This survey is further evidence of the imperative for ISPs to focus on customer retention by improving quality. Consumers want fast, consistent, and quality home Wi-Fi connectivity—and the data also shows they are willing to pay more for it.”
Looming Risk for ISPs
Recent Churn & Correlation Between Dissatisfaction and Future Churn
Wi-Fi Quality & Customer Support > Price
Consumers Will Pay More for Reliable, High-Quality Wi-Fi
Exceptional Connectivity is Essential
Airties empowers broadband service providers to deliver smooth, smart connectivity for all. Across the globe, ISPs rely upon Airties’ software for the ongoing optimization of their customers’ broadband experience to help reduce churn, attract new customers, lower operating and support costs, and innovate in new ways. Airties’ AI-driven insights, across devices and applications, helps ISPs improve performance quality, market effectively, and deliver a premium managed broadband experience to consumers. Airties Home directs consumers’ devices (laptops, tablets, phones, game consoles, IoT, smart home devices, etc.) to the best available Wi-Fi access point and frequency band based on real-time network conditions; manages Mesh networking; and optimizes QoS. It also helps ISPs observe, diagnose, and fix in-home connectivity issues automatically or through actionable recommendations; delivers insights and optimizations for connected devices and applications; and provides intuitive dashboards and APIs to support operators’ CRM systems and customer facing support apps to manage their home networks, set parent controls, prioritizations, guest access, and more.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others.
Airties will exhibit at the upcoming Network X conference, October 14-16 in Paris, in stand C18. In addition, Airties’ CEO and founder, Metin Taskin, will speak on the “Wi-Fi Network and Services” stage on October 15 at 10:05 a.m. about: “Keeping Customers Connected: How Wi-Fi Quality is Shaping Churn,” and join executive panels on October 16 at 10:10 a.m. about “In-Home and MDU Wi-Fi” markets, and 10:30 a.m. about “Intelligent Home Networks”. Sarper Gokturk, VP of Innovation at Airties, will also speak on an executive panel on “Next Gen Wi-Fi” on October 15 at 3:00 p.m.
Additional details from Airties’ US and UK consumer survey results are available in a whitepaper at www.airties.com.
* Survey of 2,130 respondents who are connected to Wi-Fi across the UK (1,038) and US (1,092), commissioned by Airties in Q3 2025, and conducted by Qualtrics.
Paris, France – May 29, 2025 – In advance of ANGA COM 2025, Airties, a global leader of AI-driven software that improves the connectivity experience for ISPs’ subscribers, today announced the launch of Airties Multi, a purpose-built platform designed to provide reliable, optimized, and converged managed Wi-Fi connectivity across multifamily dwelling units (MDUs). Airties Multi was created to meet the increasing demand by ISPs to provide enhanced end-to-end connectivity and services for the expansive MDU market. Unlike traditional systems, this hardware-agnostic software solution allows ISPs to centrally manage both in-unit and common area connectivity. It leverages ISPs’ existing residential hardware or other hardware of their choice, providing a scalable, low-cost solution for all MDU stakeholders, including ISPs, property managers, homeowners’ associations, and residents.
“Airties Multi was designed to help ISPs enhance their core connectivity business, attract new customers, and improve customer satisfaction through a premium broadband experience that was purpose-built for MDUs,” said Metin Taskin, founder and CEO of Airties. “It provides a hardware agnostic software platform enabling ISPs to combine residential Wi-Fi gateways and extenders with enterprise grade access points in common areas to deliver a converged connectivity experience. It also enables ISPs to use existing residential hardware as part of their MDU deployments creating a highly scalable and cost-effective solution powered by our AI-driven performance optimization software. Airties Multi gives ISPs customized dashboards for themselves, for tenants, and for property managers, and will help unlock new monetization opportunities in the rapidly growing MDU market.”
The MDU sector is seeing substantial growth, driven by the increasing demand for reliable connectivity solutions in residential buildings. Industry research1 indicates that the clear majority of residents prefer having community-wide, pre-installed Wi-Fi offerings. Residents are looking for enhanced amenities, including connected fitness centers, EV car-charging with connectivity in garages, and common business areas or centers for remote work. This presents a unique opportunity for ISPs to deliver better connectivity solutions that meet the needs of modern tenants.
Airties Multi is an ideal solution for ISPs looking to differentiate themselves in a highly competitive market by offering more than basic and bespoke connectivity. By providing enhanced features such as Wi-Fi optimization, device management, seamless onboarding, and roaming across multifamily dwelling units, Airties Multi can help ISPs deliver superior service, increase customer satisfaction, reduce churn, and improve their bottom line. Airties Multi offers a comprehensive array of tailored features that enhance the connectivity experience, including:
With Airties Home, ISPs have long relied upon Airties’ software for the ongoing optimization of their customers’ home broadband experience to help reduce churn, attract new customers, lower operating costs, and innovate in new ways. Today’s Airties Multi introduction extends this portfolio and follows the recent introduction of Airties Pro, a fit-for-purpose solution designed for ISPs to serve their high-value SMB customers and prospects.
At ANGA COM 2025, June 3-5 in Cologne, Germany, Airties will exhibit its full suite of offerings, including Airties Multi in Hall 7, Booth A19. Airties’ Founder and CEO, Metin Taskin, will also speak on a panel discussion about “Wi-Fi and Home Connectivity” on the Innovation Stage, June 4 from 10:00-11:00 a.m.
Airties has received many prestigious industry awards for its innovations, including: “Best Home Wi-Fi Solution Award” from Broadband World Forum; “Best Wi-Fi Service Provider Solution” and “Best Home Wi-Fi Product” awards from Wi-Fi NOW; “Best Wi-Fi Innovation” and “Best-In Home Wi-Fi Network” awards from Wireless Broadband Alliance; “Best Broadband Customer Experience” from Cable & Satellite International; and numerous others.
Additional information about Airties Multi and Airties can be found at: www.airties.com.
About Airties
Airties is a global leader of AI-driven software solutions that improve the connectivity experience for ISPs’ subscribers to help reduce churn, attract new customers, lower operating costs, and innovate. Leveraging insights from millions of managed homes and businesses, Airties provides industry-leading customer experience measurement and optimization for broadband service providers to improve customer satisfaction and NPS scores. Airties’ holistic suite of hardware-agnostic software enables ISPs to manage home connectivity, based on leading industry standards and open-source software, across their fiber, cable/DSL, and fixed wireless access (FWA) deployments. Airties’ customers include leading service providers such as AT&T, Cox, Deutsche Telekom, Telia, Telstra, T-Mobile US, Vodafone, and many others across the world. More information is available at www.airties.com.
Airties Press Contact: Jeremy Pemble, JLM Partners for Airties, +1-206-930-7998, JLM_Airties_PR@jlmpartners.com
1 Research from NMHC (National Multifamily Housing Council) June 2024 https://www.nmhc.org/news/research-corner/2024/renters-show-increasing-interest-in-managed-wi-fi-amid-growing-demand-for-seamless-connectivity/
