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ACT Fibernet collaborates with Aprecomm to enhance the customer experience for 2 million subscribers

February 21, 2024

Aprecomm’s WiFi intelligence technology to further strengthen ACT Fibernet’s customer experience enhancement program.

Bengaluru, Feb 21, 2024: Aprecomm has partnered with ACT Fibernet (Atria Convergence Technologies Ltd.), India’s largest fiber-focused wired broadband ISP (Internet Service Provider), to onboard Aprecomm’s innovative technology to remotely optimize residential Wi-Fi connections. Aprecomm’s AI technology will help ACT Fibernet better understand the in home Wi-fi  experience, thus enabling interventions and optimizations that improve in home Wi-Fi performance for customers and bring down the customer issue resolution time and for its two million plus connected households.

Aprecomm’s AI Engine allows ACT to convert its household connections to A.I.-enabled Smart WiFi access points. The technology offers proactive monitoring and measuring of the Wireless Experience of the connected devices and provides real-time insights to improve the reliability and performance of the network.

Pramod Gummaraj, CEO of Aprecomm, said, “Thrilled to collaborate with ACT and introduce cutting-edge technology into their network, resulting in a significant decrease in customer support handling time and a remarkable enhancement in the customer experience. Aprecomm will be bringing more innovation towards Network in the upcoming months.”

Speaking on the development, Dr. Sarath Kumar, CTO, ACT Fibernet, said, “We have tested this technology in our labs and are excited by its prospects. We look forward to integrate Aprecomm’s cutting-edge technology into our network to help provide visibility and analytics of wi-fi performance. We are confident that this will enhance our customer experience immensely. This partnership signifies our commitment to providing top-notch services and staying ahead in the industry.”

“With Aprecomm’s vendor-agnostic technology, ACT can now manage and monitor CPEs through a unified interface, ensuring an assured internet experience for their customers” said Guharajan Sivakumar, CTO of Aprecomm.

The measurable improvements offered by the integration between ACT and Aprecomm also lead to lower maintenance costs and improved customer satisfaction for one of the country’s fastest-growing ISPs.

About Aprecomm

Aprecomm is an industry game-changer with an AI-enabled Software Stack to understand Customer Wi-Fi Experience. Aprecomm offers cloud-based automated solutions to enhance Wi-Fi performance. Aprecomm’s patented technology helps in automatically and proactively troubleshooting Wi-Fi issues. This way ISPs and Enterprises will be able to fix them immediately and dramatically minimize down-time. Aprecomm’s solutions help enterprises, ISPs, TSPs improve their business standards through higher reliability, reduced expenses, and speedy ROI.

About ACT

ACT Fibernet, one of India’s largest wired ISPs (Internet Service Provider) in India. ACT Fibernet is headquartered in Bengaluru and has operations in 24 Indian cities with more than 2 million customers. ACT Fibernet is known for its cutting-edge technology and high-speed broadband connectivity that the company provides to its customers. ACT Fibernet was the first broadband service provider to bring 1 Giga speed connectivity in India to the city of Hyderabad in 2017, followed by Bengaluru and Chennai in 2018. ACT Fibernet recently launched broadband plans which includes all famous OTT platform subscription as part of a bundle.