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AI-powered self-optimizing and self-healing network intelligence enables ISPs to deliver exceptional user experiences, enhance operational efficiency, and reduce churn.

SAN ANTONIO, TX. – April 8, 2025 – Frost & Sullivan recently researched the smart home-as-a-service industry and, based on its findings, recognizes Aprecomm with the 2025 Global Transformational Innovation Leadership Award. The company is transforming how internet service providers (ISPs) approach online experience, thanks to its AI-powered network intelligence platform designed to optimize, self-heal, and proactively manage home networks in real-time. Read the award report here: https://www.frost.com/wp-content/uploads/2025/04/Aprecomm-Award-Write-Up.pdf

Aprecomm addresses a major gap in the market: the lack of visibility ISPs have into their networks. Rather than relying solely on signal strength or macro-level performance metrics, Aprecomm enables ISPs to gain deep, actionable insights into subscriber behavior, application usage, and Wi-Fi performance across the home or business. This innovation is particularly impactful in today’s environment, where remote work, entertainment streaming, and smart device adoption continue to rise, placing increased demand on home networks.

The company’s AI-driven platform consists of an integrated suite of tools tailored for ISPs. Vyom Config Service (VCS) allows remote configuration and management of broadband devices, while Virtual Wireless Expert (VWE) and Virtual Network Expert (VNE) provide real-time visibility, diagnostics, and automated network optimization. Aprecomm’s patented quality of experience (QoE) algorithm measures Wi-Fi performance per device and resolves issues proactively, significantly reducing customer support calls and technician visits.

In a deployment with ACT Fibernet, Aprecomm helped deliver up to 4x speed improvements for connected devices and steered over 70% of laptops and mobile devices to optimal Wi-Fi channels. In another case, Excitel Broadband reduced truck rolls by 62%, support call durations by 30%, and first-call resolution times by 35%, all while growing its subscriber base past one million.

Frost & Sullivan’s independent analysis also highlights Aprecomm’s evolving AI engine, Evolv®, which continuously improves by learning from real user data. With full application-level insights and an expanding library of capabilities, Evolv enables ISPs to deliver tailored experiences—especially crucial for bandwidth-intensive use cases like 4K streaming and online gaming. In partnership with Qualcomm and other leading OEMs, Aprecomm is prioritizing performance optimization directly at the hardware level for seamless, high-quality experiences.

Further strengthening its market position, Aprecomm has formed strategic global partnerships with companies such as Qualcomm, Nokia, Hitron Technologies Americas, Edgecore Networks, OpenGlobe, and ThinkTechnology. These collaborations have enabled the company to embed its AI-powered solutions into next-gen Wi-Fi 7 routers and gateways, accelerating time-to-market and enhancing ISP monetization opportunities globally.

“Aprecomm empowers ISPs with real-time, data-driven insights that transform network operations from reactive to proactive,” said Vivien Pua, Industry Analyst at Frost & Sullivan. “Its commitment to building subscriber-centric, self-evolving platforms is revolutionizing ISP business models and redefining customer satisfaction in the smart home ecosystem.”

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.


About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.

Contact:

Camila Tinajero
E:Camila.Tinajero@frost.com

About Aprecomm

Aprecomm harnesses the power of AI to provide a unique applications suite that enables service providers to create self-optimizing and self-healing broadband networks.

Our quality-of-experience engine monitors and optimizes Wi-Fi performance to ensure consumers enjoy the best possible internet experience. At the same time, our cloud-based support applications leverage real-time data to predict and resolve customer service issues before they happen, saving providers time and money.

Aprecomm manages over 7 million home and business locations, partnering with more than 45 service providers worldwide.

We are making intuitive, self-healing networks a reality.

Follow Aprecomm on LinkedIn here.

Nokia launches Nokia DAC Marketplace to empower industrial enterprises to harness digital transformation

  • DAC Marketplace brings together a wide selection of industrial solutions, including Nokia and third-party devices, applications, and services available worldwide.
  • Customers and partners can easily find and deploy industrial products for their private wireless infrastructures.
  • Marketplace merchants have increased visibility among Nokia customers and partners, driving additional opportunities.

27 March 2025

Espoo, Finland — Nokia today announced the DAC Marketplace, where customers and partners can find trusted, ready-to-deploy industrial enterprise solutions, including Nokia and third-party devices, applications, and services. Nokia also announced that solutions from seven new merchants, including Accton Technology Corporation, Aprecomm, EPS, Etra Telecom, Exloc, and Ruggear, are available in the marketplace.

Nokia DAC Marketplace makes it easy for customers and partners to find and purchase Industry 4.0 solutions that integrate into the Nokia Edge Compute and AI platform for industries. The marketplace automatically adjusts offerings based on the delivery country, ensuring compliance with local legislation. It also provides partners with a simplified process for integrating and offering complementary products as part of Nokia deals, strengthening the industrial ecosystem. Additionally, the DAC Marketplace provides opportunities for merchants to increase visibility with Nokia’s extensive customer and partner base through a quick and easy ordering process.

“Nokia is committed to fostering an open and collaborative ecosystem that empowers industrial enterprises to harness the full potential of digital transformation,” said Stephan Litjens, Vice President Enterprise Campus Edge Solutions, at Nokia Cloud Networks and Services. “We are now giving customers an easy way to access Nokia and third-party solutions that expand industrial enterprises digitalization efforts and implementation of Industry 4.0 use case deployments.”

“We are thrilled that Nokia selected Aprecomm to be part of the Nokia DAC Marketplace and complement Nokia’s own portfolio, giving customers and partners easy access to solutions that help simplify and accelerate industrial digitalization. By offering access to advanced network analytics, quality of experience monitoring, and automated self-healing tools, Aprecomm enables enterprises to manage their Wi-Fi networks better, adding an important service layer to Nokia DAC Wi-Fi to achieve high reliability, optimize connected device performance and minimize downtime. When combined with MX Boost, it allows users to leverage reliable Wi-Fi and private wireless simultaneously, ensuring maximum network performance across connectivity technologies and applications,” said Pramod Gummaraj, Founder & CEO of Aprecomm.

“Nokia DAC Marketplace is a game-changer for industrial enterprises looking for reliable and rugged communication solutions. At RugGear, we are proud to offer our durable devices through this platform, enabling businesses to enhance connectivity in even the most demanding environments. With Nokia’s trusted infrastructure and our mission to deliver robust communication tools, we are empowering industries to accelerate their digital transformation journey,” said Maverick Chen, CEO at RugGear.

Nokia will exhibit at Hannover Messe 2025 in Hall 14, Stand H80, where it will showcase the Nokia DAC Marketplace.

Multimedia, technical information and related news

Webpage: Nokia DAC

Webpage: Nokia DAC partners

Webpage: DAC Marketplace

About Nokia

At Nokia, we create technology that helps the world act together.

As a B2B technology innovation leader, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.

Service providers, enterprises and partners worldwide trust Nokia to deliver secure, reliable and sustainable networks today – and work with us to create the digital services and applications of the future.

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Nokia Communications, Corporate

Email: Press.Services@nokia.com

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The internet imitates neural networks that exist in the human brain. And technology seeks to replicate not just the networks but also its intelligence, adaptability, autonomous learning and problem-solving capabilities.

In recent times, advancements that mimic human intelligence and neural networks have emerged to transform the network connectivity landscape.

Here are seven standout trends that will shape the digital technology market in 2025 and beyond.

#1 Agentic AI – Driving Autonomous, Intuitive Processes

“The emergence of agentic AI has played a crucial role in redefining traditional SaaS. It is set to create a new paradigm by moving beyond standardized solutions through autonomous self-learning, which is capable of delivering customized solutions to complex challenges.” – Pramod Gummaraj, Founder & CEO, Aprecomm

Move over, SaaS. Agentic AI is here.

AI Agents are outperforming traditional SaaS by forging new paths that overcome core SaaS limitations of data silos and non-optimized processes.

Agentic AI has the ability to adapt to user needs and independently provide outcome-driven solutions to complex decisions. Tailoring responses and processes to individual users or business contexts in real-time, makes it invaluable, helping it move beyond SaaS’s standardized solutions.

While SaaS is reactive and relies on manual configuration and predefined workflows, Agentic AI anticipates and proactively resolves issues. With added seamless integration across systems and easy scalability, it is a clear winner.

An example of agentic AI is self-healing, intuitive networks that autonomously manage, optimize and troubleshoot network connectivity issues.

#2 Edge Computing- Fueling Speed and Responsiveness

“Among the prominent advantages of edge computing are the speed, volume, and security it provides by processing data close to its source.” – Guharajan Sivakumar, Founder & CTO, Aprecomm

Edge computing brings data processing to the “edge” of the network. Its efficiency, affordability and speed make it an ideal solution in ultra-low latency applications such as autonomous vehicles and healthcare devices, where real-time data is required.

With localized data processing, and transmission of only essential insights to the cloud, there is a significant decline in data transmission and bandwidth costs. Additionally, the drop in the frequency of data transfer to the cloud minimizes exposure to cyber threats bolstering data privacy and security.

The diminished dependence on cloud connections makes edge computing ideal for remote or disconnected environments. Offloading tasks to edge devices, reduces the strain on cloud resources, optimizing resource usage and improving overall system performance.

#3 Hybrid Computing in IIoT

“Hybrid platforms serve as the foundation for emerging technologies in the Fourth Industrial Revolution. A hybrid system offers low operational and maintenance costs for the industrial and manufacturing sectors by enabling remote management of equipment and sensors in IIoT setups.” – Guharajan Sivakumar, Founder & CTO, Aprecomm

Business requirements, however, can be diverse. In verticals such as smart manufacturing, the adoption of hybrid computing – a blend of cloud and edge – is more suited. The mix uses distributed intelligence combining edge and cloud computing to leverage the strengths of both.

For instance, edge devices monitor and control operations in real-time while the cloud gathers and store data for long term analytics for predictive maintenance.

In industrial IoT(IIoT), edge devices control machinery, and the cloud enables predictive maintenance using aggregated data. This hybrid approach ensures optimal performance by balancing real-time processing with scalable, centralized resources.

#4 CX – The Differentiator

“Customer experience is the ultimate battleground—surpass expectations today to secure loyalty tomorrow. How customers perceive and interact with your service serves as the benchmark for your success.” – Pramod Gummaraj, Founder & CEO, Aprecomm

Customer experience (CX) is fast becoming the key differentiator in a crowded broadband marketplace. Successful service providers focus on delivering reliable connectivity, based on speed, low latency, and uninterrupted services.

Intuitive, self-healing network solutions that proactively resolve issues, build trust and improve customer loyalty. A powerful addition, solutions such as these elevate the customer experience.

Personalized plans, and recommendations based on individual usage patterns create a unique, customer-focused experience. Omnichannel support, including responsive and efficient service across apps, chatbots, social media, and call centers, further enhances the CX.

Additionally, analytics-based proactive engagement that anticipate customer needs and offer value-added services like smart home integrations—strengthens the provider-customer relationship, reducing churn while also providing a unique value proposition to draw in new customers.

#5 Sustainable Services to Power Modern Living

“Modern living is tending towards a future shaped around reduced travel, optimized resources, and a greener, more flexible way of life. AI-powered intelligent, intuitive network connectivity holds the key to that envisioned future.” – Mark Goodburn, Global Head of Marketing, Aprecomm

Network connectivity is the cornerstone of smart mobility and sustainable solutions. The rising need for high-speed broadband to power everyday living –at home, at work, and for leisure is driving the demand for sustainable connectivity solutions.

IoT devices monitor energy usage, optimize waste management, enhance urban infrastructure, and ensure smart city initiatives function as planned. On-the-go broadband empowers access to telemedicine, remote education, and digital public services, reducing the need for physical travel and supporting environmental sustainability.

In 2025, network connectivity is going to take on an even greater role as more people adopt remote and hybrid work setups, reducing the need for daily commutes and curtailing wasteful energy consumption while promoting modern, flexible and sustainable lifestyles.

#6 Exploding Marketplace – Extending Coverage to Rural Areas

“In the Americas, the fixed broadband market size in 2024 was estimated at USD 179.8 billion. It is expected to grow further at a CAGR of more than 2% from 2024 to 2029 creating significantly greater opportunities for telcos and OEMs.” – Robert Lamb, SVP for Partnerships & Strategy at Aprecomm and former Program Director of Rural Broadband.

Expanding the breadth of broadband coverage is critical to both urban and rural development. Smart cities worldwide use broadband to enable real-time traffic monitoring, manage energy grids, and public safety systems, among other technology-driven solutions.

“According to the Telecom Regulatory Authority of India (TRAI), there is a 93% broadband penetration in urban India versus a mere 29.3% in rural India.”

In India, in order to bridge the urban-rural divide, initiatives like BharatNet, one of the world’s largest rural telecom projects seeks to extend connectivity into rural areas, in an attempt to provide greater access to e-learning, telemedicine, and e-governance.

Wider coverage is going to fuel the Digital India vision, enabling small businesses and startups to thrive in remote areas. People across demographics, from urban centers to remote regions, are now actively encouraged to leverage the opportunities for education, work, healthcare, and entertainment by becoming digitally literate, driving up the demand for internet connectivity.

# 7 Transitioning to 5G – Being Future-Ready

“With 5G at its core, the future of connectivity is unfolding now, reshaping how we live, work, and interact. Rapid technological advancements are bringing smart, transformative possibilities to life.” – Pramod Gummaraj, Founder & CEO, Aprecomm

Transitioning to 5G is going to be the flavor of the season in the network connectivity space in 2025.

Pitted to be the perfect solution to support advanced use cases like AR/VR, IoT, and connected industries with high data demands, 5G technology is touted to be fully scalable, ultra-fast, with low latency. Its interoperability and technology-agnostic nature is expected to allow seamless integration with cloud computing, edge devices, and AI, offering flexibility across diverse environments. Compared to FWA, 5G is expected to deliver greater reliability, energy efficiency, and spectrum optimization, making it ideal for industries, smart cities, and critical applications requiring consistent performance.

Transitioning to 5G, will help businesses explore more advanced innovations like autonomous systems, real-time analytics, and smart infrastructure, setting new benchmarks in the technology landscape.

 

If the previous year was about discovering and experimenting with AI models, 2025 is going to be the year when AI adoption goes mass scale. Newer models will hit the market, each one more evolved than the previous. The signs are there. It’s early January of 2025 and the tech markets are already abuzz with the launch of the latest AI tool on the block, DeepSeek and Kimi.

The future is one of immense possibilities. With the only constant being a relentless flow of innovations and advancements challenging the way we function, the way forward is to accept, adapt, and embrace change. That is the one and only way forward for businesses to survive, grow, and thrive.

  • In the initial 15 days after the launch across 250,000 homes, ACT SmartWi-Fi® users enjoyed an average speed improvement of 3X on all devices.
  • Over 80% of Smart TVs, 70% of laptops, and 60% of mobile devices were successfully steered to optimal Wi-Fi channels, ensuring a more reliable and high-performing experience.
  • ACT SmartWi-Fi® has also significantly improved speed and throughput on specific devices—it is nearly two times faster on Smart TVs, two times faster on laptops, and four times faster on smartphones.
  • These results demonstrate that ACT SmartWi-Fi®, powered by Aprecomm’s advanced AI, is already transforming subscribers’ in-home Wi-Fi experiences.

BENGALURU, India: Monday, March 3, 2025: ACT Fibernet, one of India’s leading internet service providers, is excited to share early results of its ACT SmartWi-Fi® launch, powered by its proprietary router OS, ACT Zippy. Developed in partnership with Aprecomm, this cutting-edge AI technology has demonstrated its ability to deliver a superior Wi-Fi experience, resulting in significantly higher Wi-Fi performance across all device types and fulfilling the company’s promise to transform in-home connectivity for its customers.

During the initial launch stages across 250,000 homes over 15 days, ACT SmartWi-Fi® users experienced an average of three times higher speeds delivered to all devices than in homes without the new smart Wi-Fi service. Specific devices showcased even more impressive gains—Smart TVs saw speeds improve by two times, laptops by three times, and smartphones by four times.  Additionally, thanks to AI-powered intelligent optimization, over 80% of Smart TVs, over 70% of laptops, and over 60% of mobile devices were successfully steered to optimal Wi-Fi channels, ensuring a more reliable and higher-performing internet experience and resolving issues such as interference and congestion before they could impact the end user.

“We are thrilled to see the transformative impact of ACT SmartWi-Fi® on our customers’ digital lives,” said Ravi Karthik, Chief Marketing and Customer Experience Officer of ACT Fibernet. “Our initial launch data validates our commitment to delivering on our promise—ensuring a significantly superior online experience for our customers. Whether streaming on a Smart TV, working on a laptop, or browsing on a mobile device, ACT is redefining what high-performing internet looks like in Indian homes.”

ACT Fibernet’s partner, Aprecomm, also expressed excitement about the results: “The partnership has enabled us to push the boundaries of what’s possible with in-home Wi-Fi,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “Our agentic AI solution, which currently enables ACT SmartWi-Fi®, works to optimize for every device and application to enable a superior Wi-Fi experience. This delivers, among other benefits, improved speed, reduced latency, and enhanced reliability. We’re proud to be part of this journey to enhance connectivity for millions of users.”

ACT SmartWi-Fi®, powered by Aprecomm’s agentic AI solution, proactively scans and monitors in-home Wi-Fi, identifying potential issues, such as congestion and interference, and optimizes the experience in real-time through features like channel switching and band steering. This proprietary algorithm captures more than 15 parameters in real-time, calculating a Wi-Fi quality of experience score for each device and continuously optimizes to ensure enhanced experience across all devices, applications, and corners of the home, 24/7. ACT Fibernet continues to lead the way in revolutionizing internet services in India, with ACT SmartWi-Fi® setting a new benchmark for in-home Wi-Fi performance. The company remains committed to leveraging cutting-edge technology to empower its customers with seamless, high-speed connectivity for all their digital needs.


About ACT Fibernet

ACT Fibernet is one of India’s largest wired ISPs, headquartered in Bengaluru, with operations in 30+ cities and serving 2.3 million customers. Known for its reliable and high-speed internet connections, ACT Fibernet caters to a diverse range of customer needs. With a strong focus on customer satisfaction, ACT Fibernet provides excellent customer support and a seamless user experience. The company offers a wide range of plans to suit various budgets and usage requirements. For more information, please visit www.actcorp.in.

Press contact

About Aprecomm

Aprecomm harnesses the power of AI to provide a unique applications suite that enables service providers to create self-optimizing and self-healing broadband networks.

Our quality-of-experience engine monitors and optimizes Wi-Fi performance to ensure consumers enjoy the best possible internet experience. At the same time, our cloud-based support applications leverage real-time data to predict and resolve customer service issues before they happen, saving providers time and money.

Aprecomm manages over 7 million home and business locations, partnering with more than 45 service providers worldwide.

Together, we are making intuitive networks a reality.

Follow Aprecomm on LinkedIn here.

#IntuitiveNetworks #BringingJoyToOnline

Visit www.aprecomm.ai to discover more.

Press contact

Hitron CPE devices will now come pre-integrated with Aprecomm’s customer experience management platform, providing fast access to its AI-driven cloud applications for broadband providers in the Americas.

Centennial, CO – February 4, 2025: Hitron Technologies Americas has announced a new partnership with Aprecomm, a network and customer experience solutions leader. The collaboration will see Aprecomm’s advanced AI-powered platform integrated into Hitron’s cutting-edge broadband customer premises equipment (CPE). This integration enables broadband service providers (BSPs) to immediately leverage Aprecomm’s cloud-based applications, ensuring a seamless deployment with minimal setup time. Hitron also becomes Aprecomm’s exclusive partner for DOCSIS-based solutions throughout the Americas. 

By embedding Aprecomm’s agent into its CPE lineup—including state-of-the-art WiFi 7 routers, gateways, and extenders—Hitron offers service providers a ready-to-use solution that improves operational efficiency and enhances subscriber satisfaction. This pre-integration empowers BSPs to access critical AI-driven tools for optimizing customer experience and network performance right out of the box. 

“We’re excited to partner with Aprecomm to bring immediate value to our customers,” said Greg Fisher, President & CTO of Hitron Technologies Americas. “This collaboration ensures that our devices are equipped to deliver fast, AI-optimized connectivity, helping operators reduce costs, resolve issues proactively, and provide superior customer experiences without additional integration efforts.” 

This collaboration with Aprecomm complements Hitron’s existing integrations and partnerships, further enriching the software ecosystem that accompanies its cutting-edge broadband solutions. By offering a diverse suite of tools and applications, Hitron ensures broadband providers can access solutions tailored to their needs. The combined offering leverages industry standards such as the TR-369 User Services Platform (USP) developed by the Broadband Forum, ensuring compatibility with established tools and protocols for device management. 

“We are delighted to see Hitron and Aprecomm collaborate to widen the availability of USP in its cloud-based device management offering,” said Craig Thomas, CEO of Broadband Forum. “USP continues to act as the key facilitator of seamless management and monitoring of connected devices in today’s smart home.” 

Immediate Benefits for Service Providers: 

  • Agentic AI: The solution, which uses sophisticated AI and a patented quality of experience algorithm, enables automated self-healing of common network issues to reduce customer service costs and maximize OPEX. 
  • Rapid Deployment: Hitron’s pre-integrated devices provide instant access to Aprecomm’s cloud applications, significantly reducing BSPs’ time to market. 
  • Enhanced Efficiency: Aprecomm’s AI-powered optimization and analytics reduce operational costs by improving first-call resolution rates, minimizing truck rolls, and automating network adjustments. 
  • Improved Subscriber Experience: The combined solution ensures that consumers enjoy uninterrupted, high-quality connectivity through self-optimizing and self-healing WiFi networks. 

“We’re excited to expand the global availability of our solution,” said Pramod Gummaraj, Founder and CEO of Aprecomm. “Broadband providers are looking to maximize AI’s opportunity to automate support and provide better online experiences through self-optimizing Wi-Fi. Our combined solution capitalizes on the growing trend of service providers moving on from broadband speed and price to selling on guaranteed customer experience.” 

On the back end, Aprecomm’s analytics and automated support tools provide BSPs with actionable insights into network performance, enabling them to address potential issues before they affect customers. Field-proven results from Aprecomm’s platform include a 62% reduction in truck rolls, a 35% improvement in first-call resolutions, and a 30% decrease in call resolution times—leading to a 20% overall reduction in subscriber churn. 

This integration is now available to broadband service providers across the Americas, serving both residential and business subscribers. 


About Hitron Technologies 

With more than 30 years of experience, Hitron Technologies has been a global leader in providing innovative Customer Premises Equipment (CPE) to leading Broadband Service Providers all over the world. Our unwavering commitment to excellence and a deep understanding of the industry’s evolving needs have made us the trusted partner of choice for service providers seeking to deliver high-performance connectivity to homes and businesses. With a strong focus on cutting-edge technology and cost-effective solutions, Hitron remains at the forefront of shaping the future of network connectivity. Hitron Technologies Americas Inc. is a subsidiary of Hitron Technologies and is based in Centennial, Colorado. 

To learn more about Hitron Technologies Americas, visit www.us.hitrontech.com 

Press contact: 

About Aprecomm 

Aprecomm harnesses the power of AI to provide a unique applications suite that enables service providers to create self-optimizing and self-healing broadband networks. 

Our quality-of-experience engine monitors and optimizes WiFi performance to ensure consumers enjoy the best possible internet experience. At the same time, our cloud-based support applications leverage real-time data to predict and resolve customer service issues before they happen, saving providers time and money. 

Aprecomm manages over 7 million home and business locations, partnering with more than 45 service providers worldwide. 

Together, we are making intuitive networks a reality. 

Follow Aprecomm on LinkedIn here. 

#IntuitiveNetworks 

Visit www.aprecomm.ai to discover more. 

The new strategic partnership combines Aprecomm’s customer experience applications suite with Synnefo’s OSS and BSS solutions. The best-of-breed super-stack enables broadband service providers to transform subscriber management through a unified package that can be deployed instantaneously from the cloud.

Bengaluru, India – October 16, 2024: Aprecomm (www.aprecomm.ai), the intuitive network and customer experience platform provider, announced today that it has entered into a strategic partnership with Synnefo (www.synnefoims.com), an OSS, BSS, IMS, SMS services supplier to Internet Service Providers (ISPs) and Multi-System Operators (MSOs) in India and across the globe.

The move combines both companies’ market-leading solutions, enabling Synnefo to offer a customer experience ‘super-stack’ that brings service providers an integrated and seamless approach for CPE management, subscriber billing, support, and network performance optimization to save time and money.

“In today’s highly competitive market where there are fewer barriers to churn, providers must move to compete on the actual experience that customers receive,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “With multiple failure points, such as WiFi interference, and the low latency high-performance needs of intensive applications such as video and gaming, raw speed no longer guarantees customer satisfaction. By combining our solution—including advanced quality of experience measurement, performance optimization and proactive support tools—with its OSS and BSS, Synnefo can bring all types of communications service providers a low-friction, turnkey solution, enabling them to offer the best customer experience at every touch point.”

Synnefo has integrated Aprecomm’s ACS and quality of experience software with its OSS and BSS solution, offering the software super-stack to existing customers and new prospects. The combined solution suits ISPs and Broadband Service Providers looking for a unified experience management platform and billing solution that removes the headache of engaging and integrating multiple vendor offerings. The Software-as-a-Service approach means that the software can be launched imminently from the cloud and includes all the tools needed for CPE device configuration and upgrade, customer billing, and network performance and optimization, right down to the granular application level. The solution is perfectly positioned to enable service providers to increase customer satisfaction and drive operational efficiencies.

“We are constantly looking for ways to bring the latest tools to ISPs and Broadband Service Providers,” said Vijay Ahire, Co-founder & CTO of Synnefo. “Synnefo OSS and BSS are already deployed with over 350 service providers—this move presents opportunities to upgrade existing customers and target new markets in India, Africa and the Middle East, which is saturated with mid-size service providers looking for a cost-effective solution.”

Serving both residential and business subscribers, Aprecomm’s CX suite helps broadband service providers transform their approaches to connectivity, ensuring that consumers can enjoy online experiences without wasting time managing their WiFi networks. By using sophisticated artificial intelligence—including a unique quality of experience algorithm—Aprecomm is paving the way to intuitive zero-touch networks by taking a self-optimizing and self-healing approach to managed WiFi, tuning the network to the unique needs of each user and the application they are using.

On the back end, Aprecomm’s advanced analytics and automated support tools provide access to real-time data, enabling service providers to monitor end-to-end network performance to predict and resolve problems before they reach the subscriber. Its CX suite is field-proven to increase subscriber satisfaction and reduce operational costs—service providers have seen multiple improvements [1] across 100% of their networks, such as a 62% reduction in truck rolls, a 35% improvement in first-call resolutions and a 30% reduction in call resolution times.

The combined solution will be demonstrated at Syneffo’s booth D4 at SCAT2024 in Mumbai from October 17th to 19th.

According to Statista, the global Industrial Internet of Things (IIoT) market is expected to grow from 544 billion U.S. dollars in 2022 to about 3.3 trillion U.S. dollars by 2030. While this presents a huge potential for hardware suppliers operating in the space, it also heightens the need for highly scalable and intelligent systems to manage exceptionally complex and often geographically dispersed communications networks.

As a key pillar of Industry 4.0, IIoT powers digital transformation through a connected network of assets. Harnessing automation, AI, ML, cloud, and edge computing technologies with advanced networking capabilities, it streamlines processes through analytics-enabled productivity optimization to refine and improve industrial operational processes.

Through the interconnected network of assets, the IIoT ably supports the integration of business processes and management systems across industries such as mining, manufacturing, utility, energy management and oil and gas.

The IIoT stack is a layered combination. At the base is the device layer consisting of the hardware, covered with the network layer of communications protocols, followed by the service layer of applications, and topped with the content layer of user interface devices.

The digital network is the integrating element and the fuel that powers the IIoT.

Digital Transformation Powering IIoT Adoption

The need to remain relevant and competitive is driving industries to effect digital transformation by adopting the latest technology solutions. While IIoT enhances efficiency through operational technologies (OT) that monitor, detect, and control physical devices, processes and events, high-performance wireless connectivity is critical to running the systems and processes. Consistent, seamless network connectivity is the cornerstone, making network health monitoring and management an imperative for smooth functioning.

The convergence of operational and informational technologies is giving rise to smart, intelligent processes which support machine-to-machine communications. These use a blend of automation, remote monitoring and predictive maintenance capabilities for precise operations, speed and control of equipment and processes.

Power of Partnerships

While industries adopt, onboard, and invest in cutting-edge emergent technologies for their core processes, external specialist software that optimizes processes beyond core systems plays a significant role. Such specialist software enhances functionalities, contributing towards efficient resource usage and increased productivity. These expert-developed solutions allow enterprises to focus on their core operations while avoiding the high costs and scope limitations associated with developing such specialized tools in-house.

Partnering with a process optimizer is a valuable addition which helps in evaluating current improvements to identify and remediate inefficiencies and eventually deliver a superior experience.

This is where solution providers such as Aprecomm provide real value to enhance performance and ROI by ensuring consistent, reliable, and always-on systems.

Nokia’s MXIE: revolutionizing IIoT

The Nokia MX Industrial Edge (MXIE) is a future-ready solution that uses powerful on-premises OT edge to allow enterprises to process machines and industrial systems data at the source in real time while retaining data sovereignty. Nokia’s MXIE is successfully accelerating the digitalization of Industry 4.0 use cases for asset-intensive industries like mines, ports, energy utilities, warehouses, and factories.

The Nokia Digital Automation Cloud (DAC) is a private wireless connectivity solution powered by MXIE designed to provide deterministic and pervasive connectivity to accelerate the digital transformation of industrial operations technology (OT) environments. It can now offer to concurrently run Wi-Fi (DAC WiFi).

Aprecomm’s automated support and Nokia’s MXIE: powering a new age in IIoT

In the latest development, Nokia has chosen to enrich their DAC WiFi solution with Aprecomm AI-powered network performance-optimizing capabilities. Aprecomm’s solutions will be available in the MXIE application catalog to help enhance DAC WiFi’s performance starting in the final quarter of 2024.

Why Aprecomm?

Aprecomm’s applications suite promises to enable industrial enterprises to optimise WiFi performance across their operations, also providing access to advanced data and analytics to monitor their networks and streamline operations, reducing costly downtime and bringing greater performance insight. The partnership includes the integration of Aprecomm’s software into Nokia‘s DAC Wi-Fi solution elements.

This new partnership marks a new application for Aprecomm’s CX applications suite that has helped both broadband service providers and businesses transform their approaches to connectivity. By using sophisticated artificial intelligence—including a unique quality of experience algorithm—Aprecomm is paving the way to an advanced monitoring and troubleshooting approach to managed WiFi, tuning the network to the unique needs of the specific operation and application in real time.

Aprecomm as an enabler and optimizer

As a network intelligence platform, Aprecomm is a leading, globally present enabler. Since its inception, Aprecomm has successfully enabled homes and enterprises to use optimizer solutions.

With its advanced, intuitive network maintenance and management capabilities, the scope for Aprecomm’s suite deployment has evolved and is now well-placed to meet the need for ensuring uninterrupted, seamless connectivity in mission-critical industrial applications.

The upcoming partnership with Nokia is a testament to its relevance and suitability. Aprecomm promises seamless connectivity through its intelligent, intuitive network solution that monitors, measures, and remediates, using AIOps to resolve, warn and rebalance the Wi-Fi network proactively.

Making use of the potent combination of automation, AI, and ML, the Aprecomm suite of products is primed to deploy, integrate, and operate smoothly, with minimal downtime, making it an unmatched feature.

Additionally, Aprecomm’s interoperability makes it a tech-agnostic offering, eliminating any concerns about incompatibility issues. Lastly, scalability is a major advantage, given the exponential growth in device numbers since the widespread adoption of industrial IoT technologies.

Network connectivity is the backbone of Industry 4.0

Securing high-speed, reliable Industrial connectivity is a top priority in an industrial environment.  Connectivity is crucial to IIoT. The IIoT is a fast-expanding realm of connected devices and sensors with additional pressure to speed up time-to-process, reduce latency and enhance real-time decision-making.

The success of IIoT depends on the ability to connect with gateways, apps, servers, routers, and other devices. Execution of tasks too can happen only when they can communicate machine to machine and exchange data. Industrial connectivity demands extensive coverage, elastic bandwidth, low latency, data security, and data throughput without adversely impacting cost.

The solution lies in smart remote monitoring and managing of networks, leveraging network intuitive, self-healing Aprecomm offerings that are designed to meet such demands.

The COVID-19 world dynamic has changed how businesses distribute goods and services, how personnel go about their everyday activities, and what sorts of services they provide. This has majorly impacted many sectors of the industry while others have had to adapt majorly. Many companies were forced to lay off employees, shutter branches and operations, and even close permanently.

COVID-19 limits infrastructure and transport sales to businesses, creating numerous new market problems. Managed service providers (MSPs) are challenged with generating new income sources as a result of these negative consequences. Big problems like the cloud migration trend and rising unpredictability among the customers have proved to be huge. At such times, an MSP needs insightful and 247 available services that can help networks in terms of big data and critical insights. This is where the Virtual Wireless Expert from Aprecomm comes in.

Problems Faced by Wireless Monitoring Networks

Because of the virus outbreak shutdowns, 51% of MSPs saw a monthly revenue drop. Many consumers found themselves were unable to process payments provided under MSP contracts.

According to another survey, the top MSP issue in 2020 due to the pandemic would be company development, followed by financial challenges, sales and marketing, and adapting to client demands. Remote access and working remotely are now driving the most substantial improvements in MSP services, with new income streams such as business operations and entrepreneurial ecosystem solutions. With such a trend, the role of the Virtual Wireless Expert by Aprecomm could be pivotal. With the addition of gaining insights and having a well-rounded network management system, MSPs could be able to get back on their feet easily.

Understanding Wireless Network Monitoring

Wireless network monitoring is a service that continually monitors and verifies a wireless channel’s smart devices, such as routers, network connections, and laptops. Wi-Fi efficiency and reliability are improved with monitoring tools, ensuring that links are never dropped or slowed. Now that staff are controlled remotely and efficiency is dependent on solid connectivity, these factors are critical for businesses of all sizes.

Businesses rely on high-quality networks that can manage conversations, video calls, video broadcasts, uploads and transfers, and other activities. There are many more gadgets to care for than it’s ever been, including Internet of Things (IoT) equipment like watches, in addition to pandemic issues and remote work. Organizations may find it difficult to deal with the ensuing congestion and connection issues that these technological advances bring.

Performance measurement is the key to improved Wi-Fi because that allows issues to be handled sooner and potentially corrected well before end-user notices. For many industries today, Wireless monitoring has changed the game. In order to keep operating efficiently, industries such as finance, healthcare, and others will have to take serious strides.

Why Network Monitoring Has Become Increasingly Important Today

As part of their managed hosting services, MSPs may begin assisting clients in locating and resolving WLAN problems. Customers want options that will continually monitor Wi-Fi results in line with contractual requirements (SLAs), give key information, track the correct metrics, and provide the user with Wi-Fi analytics in a straightforward manner. Teams also want immediate warnings when the WLAN falls below previously established benchmarks.

Every Managed Service Provider needs that one thing in their profile that sets them apart. With the help of Aprecomm’s Virtual Wireless expert, there can be a world of enhancements to the services provided. With the help of the Virtual Wireless Expert network monitoring services, you will be able to avail yourself a world of benefits such as:

  • Set up mobile devices with end-to-end surveillance configured
  • Be able to technologically be at your employee’s service as and when required
  • Keep an eye out and be vigilant across all access-point-connected SLA’s
  • Include even more service offerings as a part of your MSP profile
  • Have multiple revenue streams come in to help MSPs benefit along with their clients
  • Be able to offer reliant and flexible services to the client even during uncertain economic times

Enhancing your services provides additional help to consumers while also boosting your income possibilities.

The advantages grow when you offer devices or network connections that will be used in new distant Wi-Fi settings. Wireless network monitoring solutions that incorporate mobile security tools will provide proactive information into how the network services and actions to proactively develop or create systems.

Conclusion

With the help of network monitoring services, wireless networks could be perceived altogether in a different way. These networks would be ideal sources of information and crucial data for Managed Service Providers along the way. By offering network monitoring services like that of Aprecomm’s Wireless expert, many clients would benefit greatly from the wide range of services available. This added stream of services will also generate better income, creating a win-win situation for everyone.

Aprecomm’s AI-powered solution uses self-healing and optimization algorithms to enable a superior quality of experience for internet subscribers

Bengaluru, May 31, 2024: ACT Fibernet (Atria Convergence Technologies Ltd.), India’s largest fiber-focused wired broadband ISP, today announced a major strategic investment in Aprecomm Private Limited (Aprecomm), India’s fastest-growing network intelligence solutions startup. This investment aims to further fortify ACT Fibernet’s ability to provide the best home Wi-Fi experience for its customers.

ACT Fibernet will integrate Aprecomm’s advanced technology into its Wi-Fi products roadmap. This will provide real-time network visibility into Wi-Fi performance and enable rapid, proactive resolution of last-mile connectivity challenges.

Talking about the investment, ACT Fibernet CEO Mr. Bala Malladi said, “In line with our strategy of providing the best in-home Wi-Fi experience to our customers, we are happy to announce a strategic investment in Aprecomm to further strengthen our experience proposition. Aprecomm’s AI-based, self-optimizing technology and advanced Wi-Fi analytics allow us to continuously optimize our network and significantly enhance our customer experience. This partnership underscores our commitment to delivering a seamless and delightful experience to our customers.”

“We are delighted to welcome ACT Fibernet as a strategic partner,” said Mr. Pramod Gummaraj, CEO of Aprecomm. “This investment will significantly enhance our mission to transform the internet landscape by revamping the quality of internet services for subscribers worldwide. ACT Fibernet’s expertise and commitment to innovation perfectly align with our vision, making them the ideal partner to revolutionize the in-home Wi-Fi experience for broadband subscribers.”

Guharajan Sivakumar, CTO of Aprecomm said, “With this investment, ACT Fibernet, a valued customer, is now also one of our esteemed partners. Through this significant and positive development, ACT has reaffirmed its trust in Aprecomm. We are thrilled about this partnership, as it will allow us to continue pushing the boundaries of technological advancements and provide our subscribers with the best possible experience.”

About Aprecomm

Aprecomm was established in 2016 with the mission to enhance the network consumer’s quality of experience. Powered by artificial intelligence (AI), Aprecomm’s network optimization solutions provide ISPs and MSPs visibility into broadband performance and, using a single pane of glass approach, enable remote monitoring, evaluation and resolution of issues in a cost-effective, quick and efficient manner.

Aprecomm has collaborations with leading global internet service providers and is now deployed in over 5 million devices worldwide. For more information, visit: www.aprecomm.ai

About ACT Fibernet

ACT Fibernet is one of India’s largest wired ISPs, headquartered in Bengaluru, with operations in 25 cities and serving 2.2 million customers. Known for its cutting-edge technology and high-speed broadband connectivity, the company made waves in 2019 with the launch of its consumer product, ACT stream TV 4K. ACT Fibernet pioneered 1 Giga-speed connectivity in India, first in Hyderabad in 2017, followed by Bengaluru and Chennai in 2011.

For further details please contact:

Aprecomm
● Headquarters: Bangalore, India
● Website: https://www.aprecomm.ai
● LinkedIn: https://linkedin.com/company/aprecomm

Bangalore, February 26, 2024Aprecomm, a prominent network intelligence company , has announced a strategic alliance with Actiontec, one of the leading suppliers of connectivity devices. This collaboration aims to incorporate Aprecomm’s Network Intelligence products into Actiontec’s portfolio of OpenWiFi access points.. Aprecomm Virtual Wireless Expert (VWE) is a cutting-edge AIOps solution that harnesses the power of big data and machine learning. It offers Wi-Fi intelligence, streamlines IT operations, boosts efficiency, and simplifies network management.

Aprecomm’s network intelligence solution will be accessible on all Actiontec WiFi 6 access points running OpenWiFi, an open and disaggregated technology from developed by the Telecom Infra Project. Aprecomm’s technology will enhance performance overall performance of managed service providers’ Wi-Fi network operations. Users from various sectors such as enterprises, schools, hospitals, and MDUs, hospitality, among others, with ongoing network expansion requirements can now take advantage of the new self-organizing capabilities on Actiontec’s OpenWiFi-capable access points which include Intelligence Frequency Selection (IFS), Intelligence Client Steering (ICS), Intelligence Cell Adapt (ICA).

Aprecomm is achieving End-End QoE Assurance with Network Automation with products like Virtual Wireless Expert.  We are happy to bring VWE to all Actiontec OpenWiFi products with this collaboration. By optimizing the network experience, VWE will provide a quick ROI to service providers,” said Pramod Gummaraj, CEO of Aprecomm.

Customers using Actiontec OpenWiFi-capable access points can effortlessly enable the service by subscribing as needed and smoothly incorporate the Intelligent service into their current Wi-Fi networks. Aprecomm and Actiontec are transforming Wi-Fi connectivity by greatly reducing downtimes and improving the overall network experience. Thanks to AI algorithms and VWE’s cutting-edge technology, IT teams can now effortlessly detect and fix network problems across different networks, sites, access points, and end devices.

“Aprecomm VWE goes beyond traditional performance monitoring to quickly locate, diagnose, and respond to problems across different networks, sites, and devices with the power of AI” said Frank Lai, VP Business Development and Head of OpenWiFi Division, Actiontec “It allows IT teams to focus on driving business value as opposed to dealing with mundane tasks and enhances our OpenWiFi product offering,” Lai added.

Launched in 2021, OpenWiFi is a community-developed open-source platform designed to lower the cost of developing and operating Wi-Fi networks. OpenWiFi include a cloud controller SDK and switches and enterprise-grade access point firmware validated to work seamlessly together. The platform’s unique approach to Wi-Fi creates an open-source disaggregated technology stack. The OpenWiFi technology was created by Telecom Infra Project (TIP), a global community of companies and organizations that are driving open and disaggregated infrastructure solutions to advance global connectivity.

About Aprecomm

Aprecomm is an industry game-changer with an Artificial Intelligence (AI) – enabled Software Stack to understand Customer Wi-Fi Experience. Aprecomm offers cloud-based automated solutions to enhance Wi-Fi performance. Aprecomm patented technology helps in automatically and proactively troubleshooting Wi-Fi issues. This way ISPs and Enterprises will be able to fix them immediately and dramatically minimize down-time. Aprecomm solutions help enterprises, Internet Service Providers (ISP) and Technology Service Providers (TSP) improve their business standards through higher reliability, reduced expenses, and speedy ROI.

About Actiontec

Take the in-home Internet and WiFi experience to the next level with Actiontec Electronics. Our groundbreaking Optim Managed Service Assurance Platform provides a flexible, scalable, and cloud-based platform that enables service providers to remotely manage, diagnose, optimize and secure home networks. With Optim, families can enjoy fast, reliable and safe Internet throughout the connected home, while providers can increase revenue and improve customer loyalty. Our award-winning products — including Gigabit Ethernet fiber routers, high-speed VDSL gateways and home networking solutions — are deployed by some of the largest telecom carriers in North America. As a minority owned company, we’re committed to promoting diversity and are actively pushing a variety of green programs designed to reduce the carbon footprint of our company and customers. Founded in 1993, Actiontec is headquartered in Santa Clara, CA, and maintains branch offices in Colorado Springs, CO; Shanghai, China; and Taipei, Taiwan.