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Calculus will offer Aprecomm’s award-winning software solutions—including Wi-Fi optimization and support automation tools—to its expanding base of ISP customers in developing markets spanning the Middle East & Africa, India & Mexico.

Dubai, UAE – November 19, 2025 Calculus, a global leader in advanced network innovation, today announced a strategic partnership with Aprecomm, a leading provider of intuitive, self-healing network and customer experience solutions. The collaboration sees Calculus deliver Aprecomm’s full portfolio of AI-powered customer experience products and grow its managed and professional services offering across the Middle East and Africa (MEA), India, and Mexico. Aprecomm’s solution empowers Internet Service Providers (ISPs) and telecommunications operators to improve online consumer experience by improving network performance through a self-healing and self-optimizing approach.

This partnership combines Aprecomm’s industry-leading AI platform—renowned for enabling intelligent, intuitive, self-healing Wi-Fi networks—with Calculus’ deep expertise delivering omnichannel innovation, engineering excellence, and 360° of market penetration. Together, the companies will accelerate the adoption of automated network assurance, real-time analytics, and proactive service optimization for operators seeking to elevate customer experience and operational efficiency.

AIVRA™, Aprecomm’s most recently announced Agentic AI product, delivers simplified, personalized, and actionable insights across the entire ISP organization—from CEOs to network engineers to marketers—through a single, intelligent interface streamlining decision-making, reducing complexity, and driving new levels of efficiency.

“ISPs and Telcos today need more than visibility—they need intelligence,” said Sooraj Vasudevan, Founder & CEO of Calculus. “Our partnership with Aprecomm enables operators in MEA, India, and Mexico to transform their Wi-Fi ecosystems with AI powered self-healing capabilities that dramatically reduce support tickets, enhance customer satisfaction, and unlock new efficiencies across their networks.”
Pramod Gummaraj, Founder & CEO of Aprecomm, added: “Calculus has a strong track record of delivering innovative solutions to operators worldwide. By combining our AI-driven Wi-Fi intelligence with their regional expertise and service excellence, we are creating a powerful value proposition for service providers looking to future-proof their networks. This partnership enables Aprecomm to expand its global footprint, working together with Calculus to develop high-growth markets with a massive penetration of ISPs.”

With advanced analytics and automated support tools, Aprecomm’s customer experience (CX) suite gives providers unparalleled visibility into subscriber behavior and network health, thereby enhancing satisfaction and reducing operational costs. The platform recently earned Frost & Sullivan’s Best Practices
Award for Innovation, recognizing its impact on the telecom ecosystem. Learn more: here.

This partnership underscores a shared vision and commitment to accelerating digital transformation for service providers and powering more reliable, adaptive, and customer-centric connectivity across key global markets.

To gain insight into the diversity of digital usage, one needs only to peek into any home network. A quick look might show a parent on a video conference call, while the teenager is engrossed in playing the latest video game. Another child could be completing an online assignment, even as a partner could be binge-watching their favorite series. All simultaneously. And no one wants to face any disruption or lag in their connectivity. With the internet being the backbone of both work and entertainment at home, the expectation of a reliable, continuous, and disruption-free online service is now implicit. Broadband service into the home might be measured as excellent, and yet, disruptions persist.

This happens because often networks still operate under the presumption that all online interfaces and applications function the same way and require the same approach. The truth is, each one is different, and if the internet provider treats all applications equally, the experience of most or all apps is bound to be subpar, with frequent downtimes, slowdowns, lags, and, ultimately, a very poor user experience.

The Diversity of Modern Internet Usage

The average subscriber switches between multiple applications throughout the day, each creating different demands on the network and having varying tolerances to delays:

Video conferencing calls that demand ultra-low latency and minimal packet loss to maintain real-time communication. Just a few hundred milliseconds of lag can make a conversation sticky and awkward.

Online gaming is highly latency sensitive. The slightest delay can break the immersive experience or cause a player to lose a competitive edge.

Streaming services like Netflix or YouTube use buffering technology, so their tolerance for occasional hiccups is relatively higher. The user might never even notice a quick adjustment in quality or a few seconds of buffering.

Web browsing expects quick page loads but doesn’t require the same real-time accuracy as video calls or gaming.

Downloads and file transfers are relatively forgiving. A delay of a few seconds usually has no meaningful impact unless speed is critical.

This mix of activities represents the challenge: users gaming at lightning speed, someone on a Zoom call for work, and another streaming a movie, all within the same household at the same time, are placing unending pressure on the home network.

The Problem Lies in Traditional Networks That Treat All Traffic the Same

Despite these well documented differences in application behaviors, traditional networks still tend to treat all traffic equally. This approach is simple with packets of data moved through the network without consideration for their type, priority, or context. The problem emerges when multiple devices and users compete for limited bandwidth.

If a large file download happens at the same time as a critical video call, both might suffer. The video call begins to freeze or stutter, while the download doesn’t really need split-second processing in the first place, but is treated as though it does matter. Similarly, when gamers and streamers share the same network without prioritization, latency spikes and buffering become inevitable for all involved.

Congestion, jitter, and latency are natural fallouts when the network fails to distinguish between an urgent packet for a live meeting and a non-urgent packet for a file transfer. This outdated catch-all philosophy simply doesn’t match the realities of modern app usage.

The Solution Lies in Application-Aware Networks

A network that recognizes application-specific requirements is the secret to elevating user experience dramatically. Think of a network that knows instantly whether a packet belongs to a gaming session, a streaming video, or a background download. With this knowledge, the network intuitively prioritizes real-time apps, while allocating less immediate resources to forgiving tasks, ensuring the entire system runs more efficiently.

Such intelligent handling ensures:

  • Smoother meetings: Video conferencing apps get priority to eliminate lags and interruptions
  • Better gaming performance: Critical gaming traffic is preserved so latency remains low
  • Uninterrupted streaming: Networks adjust dynamically to maintain video quality
  • Fair bandwidth allocation: Less urgent apps like downloads continue smoothly without overwhelming the system

This adaptability prevents competition between apps from ruining experiences, especially during peak usage hours when network demands are highest.

Aprecomm’s Evolv™: AI-Driven, Self-Healing Network Optimization

Aprecomm’s Evolv™ engine is the brain behind the application-aware experience. It addresses these challenges by embedding AI, predictive analytics, and self-healing capabilities into the network infrastructure. The agentic AI-driven system optimizes network performance based on application-specific requirements. The engine draws on the experience assessment framework to monitor performance, identify gaps and rebalance the network for optimal experience at all times. Using deep packet inspection (DPI), it analyzes and understands real-time traffic patterns, while AI/ML models help predict and adapt to application behavior and deliver seamless user experiences.

A Deeper Insight into How Evolv™ works:

Application awareness: The system identifies traffic patterns and recognizes which application type the data belongs to, allowing intelligent prioritization in real-time.

Predictive analytics: Using historical and real-time insights, the network forecasts demand surges, spotting potential bottlenecks before they occur.

Self-healing automation: When issues emerge, the system quickly adapts, reroutes, or optimizes resources proactively—often before the user notices a problem.

Adaptive optimization: Bandwidth and latency management shift dynamically based on what each app requires at any given moment.

This blend of intelligence and automation creates a network that is no longer simply reactive but proactively guarantees performance. The ultimate outcome is consistency—smooth video calls, lag-free gaming, and buffer-free streaming, all coexisting seamlessly.

Rethinking Network Priorities for a Seamless Future

In the digital world, every second counts, and the inability to distinguish between different types of application traffic is no longer acceptable. The future of seamless connectivity lies in smarter, adaptive networks that adjust to the specific needs of the applications we use every day.

For networks to mature beyond the limitations of treating all data equally, blending AI with predictive intelligence and real-time adaptability is essential. This is the foundation of a customer experience where frustration disappears, productivity thrives, and entertainment flows without interruption.

It is only when networks understand different apps have different needs that service providers can deliver the truly connected experiences users’ demand. And it is this enrichment that Aprecomm offers to network service providers.

All apps are not equal—and the networks aware of this distinction will be the ones to deliver the connected experience users demand. To transform your network infrastructure, connect with us to experience how Aprecomm’s Evolv™ delivers exceptional experiences through intelligent, application-aware optimization that guarantees seamless user experiences while future-proofing your services. Contact us now to revolutionize your network performance.

The powerful combination of Aprecomm’s CPE management and customer experience software, with VECTOR’s expertise in network integration and operational support, offers broadband service providers a pathway to fully automated, self-healing networks.



Gdynia, Poland – September 24, 2025: Today, VECTOR, a leading provider of managed services to telecommunications companies (telcos), and Aprecomm, the provider of an intuitive, self-healing network and customer experience platform, are excited to announce a new strategic partnership. The collaboration will see Aprecomm’s award-winning customer experience software integrated into VECTOR’s managed services offering for European-based service providers seeking to provide seamless in-home connectivity experiences.

The partnership will enable VECTOR to offer Aprecomm’s full range of AI-powered solutions, including WiFi optimization software, to broadband providers across Europe. This includes the ability to upgrade existing devices via a cloud-based system remotely.

“This collaboration strengthens our managed service offering by enabling service providers to enhance user experience and boost support efficiency through the latest AI technology,” said Jakub Bukowski, Chief Operating Officer at VECTOR. “With its extensive experience in highly competitive telecommunications markets, we believe Aprecomm understands the challenges faced by providers. Their solution offers a quick time-to-market and adheres to an open standards approach. We are excited to include their solution in our portfolio.”

By leveraging advanced AI and patented quality of experience algorithms, Aprecomm is helping service providers chart a path to fully automated zero-touch networks. Its solution adopts a self-healing approach to managed WiFi, adjusting the network to accommodate the unique needs of each user and the performance of every application. Advanced analytics and automated support tools provide access to invaluable customer insight and data, enabling service providers to monitor end-to-end network performance in real-time. Aprecomm’s CX suite is field proven[1] to enhance subscriber satisfaction and reduce operational costs, and recently secured Frost & Sullivan’s Best Practices Award for Innovation. Learn more here.

“We’re excited to partner with VECTOR and offer our powerful CX software to service providers throughout Europe,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “We believe that every service provider should have access to affordable AI-powered tools to automate network management and reduce operational costs. With its extensive industry experience, large distribution network, and focus to satisfy the growing demand for new and customized products and services, VECTOR is the ideal partner to help us garner widespread adoption of our solution and help service providers bring better online experiences to consumers.”


About VECTOR

VECTOR is a technology consulting and managed services provider focused exclusively on the telecommunications market. For over three decades, we have been a trusted partner to some of the world’s leading telecom operators, digital and multi-service providers, and hyperscalers.

We specialise in network services that accelerate digital transformation for our clients. Our comprehensive portfolio includes consulting, application development, and systems integration, all designed to help telecom businesses build future-proof, software-intensive networks and enhance customer experiences.

About PETCOM:

Petcom Eletrônica e Comunicações (PETCOM), founded in 1990, is a leading provider of comprehensive optical network solutions in Brazil. With over three decades of experience, PETCOM has established itself as a key player in the telecommunications infrastructure sector, specializing in optical networks, structured cabling, electronic security systems, and fiber optic communication systems.

The company holds a unique market position as the primary government partner in the Digital Cities initiative, serving telecommunications operators, internet service providers (ISPs), optical equipment manufacturers, federal, state and municipal governments, integrators, banks, and data centers. PETCOM’s commitment to innovation drives them to continuously introduce new products and expand their cloud and ISP services across residential, enterprise, and government customer segments.


Situation: 

PETCOM was facing mounting pressure to modernize its network management capabilities given the expanding customer base and rising service expectations.

This mirrored industry trends towards greater adoption of advanced sophisticated tools for network infrastructure management, driven by the accelerating pace of digital transformation among telecoms.

As a government partner in the Digital Cities project, PETCOM also needed to ensure rapid response times and minimal service disruptions across their extensive network. The company acknowledged that traditional manual approaches to network management were becoming increasingly unsustainable as they scaled their operations to meet growing demand from diverse customer segments.

The challenge became particularly acute as PETCOM’s reputation for reliability and innovation was at stake. Their customers expected seamless service delivery, and any delays in issue resolution could significantly impact critical government services and business operations across their client base.


Industry Landscape:

The telecommunications infrastructure sector was also experiencing key trends that directly impacted PETCOM’s operational requirements:

  • Increased demand for network automation driven by the complexity of modern optical networks
  • Rising customer expectations for faster resolution times and proactive service management
  • Government digital transformation initiatives requiring enhanced reliability and rapid deployment capabilities
  • Growing operational costs associated with traditional truck roll dispatches and manual troubleshooting
  • Industry shift toward remote network management and self-healing network capabilities

Pain Points:

The traditional network management system at PETCOM created operational bottlenecks that adversely impacted the customer experience. It was also limiting their competitiveness and restricting their ability to achieve greater growth.


Specific operational challenges included:

  • Slow response times to customer network issues affecting service quality
  • High operational expenses due to frequent truck rolls for on-site troubleshooting
  • Limited automation capabilities resulting in reactive rather than proactive network management
  • Inefficient resource allocation with technical staff spending excessive time on routine issues
  • Lack of real-time visibility into network performance and customer equipment status

Solution: 

Aprecomm implemented their Vyom Configuration server (VCS) a TR-069 auto configuration server (ACS) solution to address PETCOM’s automation and customer support challenges. The solution was deployed on-premises, providing PETCOM with complete control over their network management infrastructure while ensuring compliance with government security requirements.

The VCS deployment and implementation process was remarkably efficient, with fully functional operations restored shortly after the deployment. Aprecomm’s streamlined implementation methodology and the strong, collaborative relationship existing between the two companies made the rapid deployment possible.

The VCS solution leveraged TR-069 protocol standards to enable automated device management and remote troubleshooting capabilities, transforming PETCOM’s network operations from reactive to proactive management.


Outcome:

The VCS implementation delivered significant technical enhancements to PETCOM’s network management capabilities:

  • Automated network device management enabling remote configuration and troubleshooting of customer premises equipment (CPE)
  • Real-time network visibility providing comprehensive insights into network performance and device status
  • Proactive issue detection allowing PETCOM to identify and resolve problems before they impact customers
  • Intuitive management interface enabling technicians to efficiently manage endcustomer ONT devices
  • Rich feature set providing comprehensive tools for network monitoring and device management
  • Streamlined customer support processes reducing the time required to diagnose and resolve network issues
  • Enhanced operational efficiency through automated routine maintenance and configuration tasks

Business Impact:

PETCOM achieved measurable operational improvements and strategic advantages:

  • Significant reduction in response times to customer network issues through faster issue identification and resolution capabilities
  • Substantial decrease in operational expenses through reduced truck roll requirements
  • Improved resource utilization allowing technical staff to focus on strategic initiatives
  • Enhanced customer satisfaction resulting from reduced service interruption times, proactive support and improved service quality.
  • Strengthened competitive position in the government and enterprise markets
  • Foundation for future growth with scalable automation capabilities supporting business expansion

 

Mr. Bruno Moreira, CTO, PETCOM ELETRONICA E COMUNICACOES

“We selected Aprecomm’s VCS platform for its robust feature set, intuitive user experience, and Aprecomm’s proven track record in broadband network management. Their solution directly supports our strategic priorities: enhancing customer experience through automation, improving service quality, and reducing operational costs. With VCS, we’re better positioned to manage and optimize our broadband infrastructure — delivering greater performance, reliability, and satisfaction to our customers.”

How to Watch a Movie at Home, circa 2005: Head to the video rental center. Find a parking space. Browse aisles of picked-over DVDs. Settle for your third choice. Wait in line. Pay the rental fee. Drive home through traffic. Pray the DVD works. Watch immediately to avoid late fees! Next day: repeat the journey in reverse.

How to Watch a Movie at Home, 2025: Grab a snack. Settle on your couch. Click “play.”

Compare the complexities. In just a little over two decades, we have transitioned from lengthy, complex processes to just a few seconds of effort. Now, when we set out to do almost anything, we expect it to be achieved smoothly, quickly, and without friction. Even a single, additional click, a few moments’ delay or disruption leaves us disgruntled and frustrated.


Shifting Customer Expectations

What customers want today is speed, consistency, and reliability bundled into a seamless and friction-free customer experience (CX). Successful businesses understand this reality. On-demand access to services is not a good-to-have but a necessity.

From the customer’s standpoint, these are perfectly justifiable. A promise of speed and reliable quality is about respecting people’s time and mental energy in a dynamic world. Businesses that don’t adapt to this reality risk losing their customers. Competitors who adapt to deliver faster and smoother experiences are going to get ahead.

For businesses, user-validated CX is the competitive advantage that will drive greater user adoption, deliver customer satisfaction, and ensure success.


Network Connectivity On-demand

The customer-driven demand for speed, consistency, and availability at all times has reshaped entire industries. Nowhere is this more obvious than in network connectivity space—the backbone powering our connected existence.

IT and IT-enabled solutions underscore modern life. Work, smart homes, communications, entertainment, and our personal lives are all possible through technology-enabled tools, applications, IoT devices, streaming platforms, and cloud services.

But it is the underlying connectivity infrastructure that ensures the operations.

Networking solutions enable the smooth working of this always-on world that businesses and consumers have now come to take for granted. As our dependence on digital ecosystems deepens, networks have become more than infrastructure—they’re the lifeline keeping our interconnected world functioning.


Spiraling Demand for Zero-Touch, Friction-free Experiences

The zero-touch concept has emerged from increasing customer demand for seamless experiences. “Zero-touch” means things work automatically and are prioritized through sophisticated machine learning capabilities. Advanced technologies operate quietly and unobtrusively in the background providing customers access to friction-free experiences unhindered by the need for any form of user intervention in set-up, configuration, maintenance, management, or servicing.


What is Zero-Touch Connectivity?

Zero-touch connectivity is a concept where networks automatically configure, stabilize, and optimize themselves. These AI and analytics-guided intelligent systems continuously monitor, diagnose, and take autonomous remedial actions in real-time. Advanced systems are intuitive, and self-healing, further elevating the end-user’s quality of experience.


The Business Impact of Zero-Touch Connectivity

Zero-touch connectivity has transitioned from innovation to absolute necessity with trained AI systems anticipating events and needs and responding without manual intervention, to deliver the proactive, predictive, and personalized performance which customers value.

In a world of dynamic demand, Zero-touch builds the foundation for autonomous, experience-first connectivity. With its seamless orchestration, provisioning, and management, investing in zero-touch technologies is a strategic investment in performance and sustained growth.


Zero -Touch and Operational Efficiency

Zero-touch connectivity boosts growth by transforming operational efficiency. When issues are detected and resolved automatically, complaints decrease, technician visits (truck rolls) reduce, and support costs come down. Zero-touch networks scale better with dynamic, personalized services, such as boosting bandwidth for remote workers during meetings, or instantly activating a secure guest network for a visitor to the office. The outcome of adopting zero-touch technology is smarter, leaner operations that deliver more value with fewer resources.


Zero-Touch Connectivity is the Hidden Driver of Great CX

No dead zones, no frozen videos, no buffering streams, and no onboarding delays. Zero-touch solutions monitor, detect, and correct performance dips in real time. Customers enjoy uninterrupted, high-quality service, without ever knowing what was avoided, making zero-touch the ultimate driver of customer experience.


Leading with Proactive CX

The best customer experiences often go unnoticed, because nothing goes wrong. Flipping the old model where support meant fixing an issue after it emerged, zero-touch technology seeks to monitor, identify, and preemptively rebalance processes to fix issues, even before users notice. Trained AI and machine learning algorithms detect anomalies and restore performance in real-time. This shift from a reactive to a proactive approach builds trust and enduring customer relationships.


Meeting at the Edge for Speed and Security

In services such as gaming, augmented reality and virtual reality (AR/VR) , or telehealth, latency can break the experience. Zero-touch at the edge ensures ultra-responsive performance with fast, localized decision-making. It’s not just faster networks—it’s smarter, adaptive infrastructure that reacts immediately to conditions and demands, right where they happen.

Edge computing satisfies the need for real-time speed demands by moving intelligence closer to the user. Processing at the edge also promises a higher level of security by reducing the need to transfer sensitive information over networks. The localized approach ensures critical data stays within the user’s immediate environment, minimizing exposure to cyber threats.


Zero-Touch Experience as a Competitive Moat

In banking, streaming, or logistics, network quality is mission critical. Zero-touch technology becomes the differentiator that bolsters trust and loyalty. When users face minimal disruptions or incidents, they stay. Dependability creates an unbreachable moat around customer experience.

Qualtrics and ServiceNow research revealed that 80% of customers surveyed switched brands because of poor customer experience.[1] Zero-touch limits that risk by turning reliability into a competitive edge that directly impacts revenue and retention.


The Inevitable Supremacy of Zero-Touch Customer Experience

Zero-touch is destined to be the future of customer experience as more businesses move toward effortless, automated interactions that deliver instant value. While there may be some barriers to adoption, they are negligible compared to the clear benefits for both customers and companies, making widespread adoption inevitable.


How to Overcome Barriers to Zero-Touch

Legacy systems, siloed operations, and fragmented data often obfuscate the deployment of zero-touch automation. However, a mindset change aimed at embracing agility, cross-functional integration, and a culture of continuous improvement, can help overcome these hindrances to benefit from the full potential of zero-touch automation.


Addressing Fears through Trust, Transparency, and Control

Despite the ease of use and quality of experience, for some users the lack of visibility into behind-the-scenes processes can create a sense of lost control. The solution here is simple. Customer-facing dashboards, real-time analytics, and service transparency build trust and offer control. Balancing autonomy with assurance promises users peace of mind while letting the system work silently in their favor.


Future Forward: What’s Next for Zero-Touch and CX?

Agile, on-demand connectivity will become the industry standard. AI will orchestrate everything from capacity management to user experience in real time. This will lead to autonomous, anticipatory ecosystems that are even more context-aware, emotionally intelligent, and hyper-personalized. Capable of predicting needs before they’re expressed, zero-touch, AI-driven systems will be the norm.

Through edge intelligence and frictionless integration, these self-healing networks will achieve true zero friction, where technology becomes invisible yet indispensable, transforming from reactive tools into proactive, trusted digital collaborators that elevate connectivity into a genuine business enabler.



Aprecomm offers zero-touch, intuitive, self-healing network optimization solutions that are designed to deliver exceptional customer experience (CX) at all times, validated through a proprietary industry-first benchmarking framework of Quality of Experience (QoE) indicators. Curious to know more? Get in touch with us at sales@aprecomm.ai

Aprecomm continues to gain momentum in Latin America by adding three new customers—BCD, IABOT, and Ingenio Networks—and now has over 50 broadband service provider partners that depend on its CPE management and customer experience software.


Bangalore, India – July 17, 2025: Today, Aprecomm, the intuitive, self-healing network and customer experience platform provider, announced that it has surpassed a significant milestone of 50 customers, adding Latin American managed service providers BCD, IABOT, and Ingenio Networks to its rapidly growing global customer base.


BCD will implement Aprecomm’s entire range of solutions, including WiFi optimization software, across its broadband services network and resell these services to providers throughout Latin America. Aprecomm’s software will be fully integrated into BCD’s gateways, supplied by Pulse Networks, and deployed to customers by the end of the year.


“We’re excited to deploy Aprecomm’s solution and immediately enhance our approach to customer support and experience through the power of AI,” said Nicolas Molinari, Director of Sales and Marketing at BCD. “We are in an era where customers prioritize performance and service reliability over price, and we must embrace the latest technology to enable our service provider partners to fulfil their promise of an exceptional customer experience.”

Thanks to Aprecomm’s ease of integration, which significantly reduces time-to-market, IABOTa provider of AI customer care automation services in Colombiawill implement Aprecomm’s cloud-based customer service solutions in the third quarter of this year.

“We chose Aprecomm’s AI tools to help our customers improve user experience and increase the efficiency of their technical support teams by automating key processes,” said Ronal Jamid Bohorquez, CEO & Founder of IABOT. “A single dashboard offers complete network visibility, access to real-time data and analytics, and the ability to detect and resolve issues proactivelynow we can provide a more agile, accurate, and memorable support experience.”

“We are excited to share these new customer wins as we reach a significant milestone of over 50 global service provider partners,” said Pramod Gummaraj, Founder & CEO, Aprecomm. “In the 12 months since launching our customer experience solutions worldwide, we have formed partnerships with major tech companies including Nokia, Qualcomm, and Edgecore Networks, along with gaining numerous new customers; the additions of BCD, IABOT, and Ingenio Networks create further momentum for our company in Latin America as we continue our rapid growth.”


Aprecomm’s CX suite serves both residential and business subscribers, helping broadband service providers (BSPs) enhance their connectivity strategies. By leveraging advanced artificial intelligence and exclusive quality of experience algorithms, Aprecomm is leading the way toward zero-touch networks.

Aprecomm adopts a self-healing approach to managed WiFi, adjusting the network to accommodate the unique needs of each user and the performance of every application. Advanced analytics and automated support tools provide access to invaluable customer insight and data, enabling service providers to monitor end-to-end network performance in real-time. Aprecomm’s CX suite is field-proven[1] to enhance subscriber satisfaction and reduce operational costs. Aprecomm recently secured Frost & Sullivan’s Best Practices Award for Innovation. Learn more here.

Traditional network metrics no longer tell the full story. The real indicator of network performance has pivoted from Quality of Service (QoS)metrics to Quality of Experience (QoE) metrics, as the end-user perception of network performance takes centre stage.

Our latest white paper, Beyond QoS: Why QoE is the Future of Internet Performance Monitoring, explores the paradigm shift to QoE metrics and how it’s revolutionising network performance monitoring.

Inside this resource, discover why QoE is becoming the new gold standard in delivering customer experience. Also learn:

  • Why traditional QoS metrics fall short as performance evaluation tools
  • How QoE serves as a powerful differentiating value proposition
  • How Aprecomm’s QoE algorithm blends multiple data points to provide the actual measure of customer experience
  • Aprecomm’s innovative application-aware network optimisation strategies
  • How Evolv® AI-engine masters technical tolerances
  • How Agentic AI supports QoE through autonomous, self-healing, intuitive networks

Discover how forward-thinking organizations are using  out-of-the-box thinking to optimize network environments and build QoE frameworks that prioritize the end-user experience above all else.

Take the first step toward intelligent QoE-driven networks.

Industry leader Philippe Alcaras, former CEO of Airties, has joined Aprecomm as an advisor, bringing unparalleled knowledge and experience to guide its leadership team.

Bangalore, India – April 29, 2025: Today, Aprecomm, the intuitive network and customer experience platform provider, announced a major coup by appointing former Airties CEO and highly experienced telecom leader Philippe Alcaras as an advisor. Presiding over Airties during a time of substantial growth, when the company expanded its footprint into new markets, Philippe brings the experience and business acumen necessary to support and advise Aprecomm’s Executive Team as global demand for its AI-driven customer experience (CX) platform continues to grow at pace.

“Aprecomm has already secured over 20% of the Indian fixed broadband market and is supplying close to 50 service providers with its customer experience optimization software,” said Philippe Alcaras, Aprecomm’s latest advisor. “With the penetration of managed WiFi estimated at only 15-30% globally [1], Aprecomm has a huge opportunity to disrupt the market with its AI data-driven approach and fast speed to market—I’m excited to join Pramod and his Team and support this high-growth phase.”

Among several key focus areas, Philippe will bring extensive experience to help guide the company’s positioning and narrative for investor outreach and fundraising initiatives, support engagement with strategic customers and partnerships, ⁠and provide ongoing input and feedback on corporate governance, product strategy, and roadmap development.

“I’m thrilled to welcome Philippe, who will provide his expertise and advice to the Company during our next growth phase,” said Pramod Gummaraj, Founder & CEO, Aprecomm. “Philippe’s knowledge will be invaluable as we continue to disrupt the industry, helping service providers harness AI’s power to serve their subscribers better, bringing joy to online experiences while achieving significant operational savings through our intuitive and self-healing approach to network management.”

Serving both residential and business subscribers, Aprecomm’s CX suite helps broadband service providers (BSPs) transform their connectivity approaches. By utilizing sophisticated artificial intelligence, including a unique quality of experience algorithm, Aprecomm is paving the way for intuitive zero-touch networks. Aprecomm adopts a self-optimizing and self-healing approach to managed WiFi, adjusting the network to accommodate the unique needs of each user and the application they are using. Aprecomm’s advanced analytics and automated support tools provide access to real-time data, enabling service providers to monitor end-to-end network performance. Its CX suite is field-proven [2] for enhancing subscriber satisfaction and reducing operational costs.

About Philippe Alcaras

Based in Dubai (UAE), Philippe Alcaras holds non-executive positions as Chairman of OnRobot (Odense, Denmark), Chair of the Advisory Board at Vianeos (Paris, Dubai), and Board Member at S3 Connected Health (Dublin). From 2012 to 2022, Philippe was the CEO of Airties, leading the company to become a global leader in home network WiFi performance. He also served as the General Manager of Philips Home Networks, CEO of Nagra France, and General Manager of Digital TV Devices at Vantiva. Philippe graduated with an MBA from KEDGE (Marseille) and is certified as an INSEAD International Director.

AI-powered self-optimizing and self-healing network intelligence enables ISPs to deliver exceptional user experiences, enhance operational efficiency, and reduce churn.

SAN ANTONIO, TX. – April 8, 2025 – Frost & Sullivan recently researched the smart home-as-a-service industry and, based on its findings, recognizes Aprecomm with the 2025 Global Transformational Innovation Leadership Award. The company is transforming how internet service providers (ISPs) approach online experience, thanks to its AI-powered network intelligence platform designed to optimize, self-heal, and proactively manage home networks in real-time. Read the award report here: https://www.frost.com/wp-content/uploads/2025/04/Aprecomm-Award-Write-Up.pdf

Aprecomm addresses a major gap in the market: the lack of visibility ISPs have into their networks. Rather than relying solely on signal strength or macro-level performance metrics, Aprecomm enables ISPs to gain deep, actionable insights into subscriber behavior, application usage, and Wi-Fi performance across the home or business. This innovation is particularly impactful in today’s environment, where remote work, entertainment streaming, and smart device adoption continue to rise, placing increased demand on home networks.

The company’s AI-driven platform consists of an integrated suite of tools tailored for ISPs. Vyom Config Service (VCS) allows remote configuration and management of broadband devices, while Virtual Wireless Expert (VWE) and Virtual Network Expert (VNE) provide real-time visibility, diagnostics, and automated network optimization. Aprecomm’s patented quality of experience (QoE) algorithm measures Wi-Fi performance per device and resolves issues proactively, significantly reducing customer support calls and technician visits.

In a deployment with ACT Fibernet, Aprecomm helped deliver up to 4x speed improvements for connected devices and steered over 70% of laptops and mobile devices to optimal Wi-Fi channels. In another case, Excitel Broadband reduced truck rolls by 62%, support call durations by 30%, and first-call resolution times by 35%, all while growing its subscriber base past one million.

Frost & Sullivan’s independent analysis also highlights Aprecomm’s evolving AI engine, Evolv®, which continuously improves by learning from real user data. With full application-level insights and an expanding library of capabilities, Evolv enables ISPs to deliver tailored experiences—especially crucial for bandwidth-intensive use cases like 4K streaming and online gaming. In partnership with Qualcomm and other leading OEMs, Aprecomm is prioritizing performance optimization directly at the hardware level for seamless, high-quality experiences.

Further strengthening its market position, Aprecomm has formed strategic global partnerships with companies such as Qualcomm, Nokia, Hitron Technologies Americas, Edgecore Networks, OpenGlobe, and ThinkTechnology. These collaborations have enabled the company to embed its AI-powered solutions into next-gen Wi-Fi 7 routers and gateways, accelerating time-to-market and enhancing ISP monetization opportunities globally.

“Aprecomm empowers ISPs with real-time, data-driven insights that transform network operations from reactive to proactive,” said Vivien Pua, Industry Analyst at Frost & Sullivan. “Its commitment to building subscriber-centric, self-evolving platforms is revolutionizing ISP business models and redefining customer satisfaction in the smart home ecosystem.”

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.


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About Aprecomm

Aprecomm harnesses the power of AI to provide a unique applications suite that enables service providers to create self-optimizing and self-healing broadband networks.

Our quality-of-experience engine monitors and optimizes Wi-Fi performance to ensure consumers enjoy the best possible internet experience. At the same time, our cloud-based support applications leverage real-time data to predict and resolve customer service issues before they happen, saving providers time and money.

Aprecomm manages over 7 million home and business locations, partnering with more than 45 service providers worldwide.

We are making intuitive, self-healing networks a reality.

Follow Aprecomm on LinkedIn here.

Nokia launches Nokia DAC Marketplace to empower industrial enterprises to harness digital transformation

  • DAC Marketplace brings together a wide selection of industrial solutions, including Nokia and third-party devices, applications, and services available worldwide.
  • Customers and partners can easily find and deploy industrial products for their private wireless infrastructures.
  • Marketplace merchants have increased visibility among Nokia customers and partners, driving additional opportunities.

27 March 2025

Espoo, Finland — Nokia today announced the DAC Marketplace, where customers and partners can find trusted, ready-to-deploy industrial enterprise solutions, including Nokia and third-party devices, applications, and services. Nokia also announced that solutions from seven new merchants, including Accton Technology Corporation, Aprecomm, EPS, Etra Telecom, Exloc, and Ruggear, are available in the marketplace.

Nokia DAC Marketplace makes it easy for customers and partners to find and purchase Industry 4.0 solutions that integrate into the Nokia Edge Compute and AI platform for industries. The marketplace automatically adjusts offerings based on the delivery country, ensuring compliance with local legislation. It also provides partners with a simplified process for integrating and offering complementary products as part of Nokia deals, strengthening the industrial ecosystem. Additionally, the DAC Marketplace provides opportunities for merchants to increase visibility with Nokia’s extensive customer and partner base through a quick and easy ordering process.

“Nokia is committed to fostering an open and collaborative ecosystem that empowers industrial enterprises to harness the full potential of digital transformation,” said Stephan Litjens, Vice President Enterprise Campus Edge Solutions, at Nokia Cloud Networks and Services. “We are now giving customers an easy way to access Nokia and third-party solutions that expand industrial enterprises digitalization efforts and implementation of Industry 4.0 use case deployments.”

“We are thrilled that Nokia selected Aprecomm to be part of the Nokia DAC Marketplace and complement Nokia’s own portfolio, giving customers and partners easy access to solutions that help simplify and accelerate industrial digitalization. By offering access to advanced network analytics, quality of experience monitoring, and automated self-healing tools, Aprecomm enables enterprises to manage their Wi-Fi networks better, adding an important service layer to Nokia DAC Wi-Fi to achieve high reliability, optimize connected device performance and minimize downtime. When combined with MX Boost, it allows users to leverage reliable Wi-Fi and private wireless simultaneously, ensuring maximum network performance across connectivity technologies and applications,” said Pramod Gummaraj, Founder & CEO of Aprecomm.

“Nokia DAC Marketplace is a game-changer for industrial enterprises looking for reliable and rugged communication solutions. At RugGear, we are proud to offer our durable devices through this platform, enabling businesses to enhance connectivity in even the most demanding environments. With Nokia’s trusted infrastructure and our mission to deliver robust communication tools, we are empowering industries to accelerate their digital transformation journey,” said Maverick Chen, CEO at RugGear.

Nokia will exhibit at Hannover Messe 2025 in Hall 14, Stand H80, where it will showcase the Nokia DAC Marketplace.

Multimedia, technical information and related news

Webpage: Nokia DAC

Webpage: Nokia DAC partners

Webpage: DAC Marketplace

About Nokia

At Nokia, we create technology that helps the world act together.

As a B2B technology innovation leader, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.

Service providers, enterprises and partners worldwide trust Nokia to deliver secure, reliable and sustainable networks today – and work with us to create the digital services and applications of the future.

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Email: Press.Services@nokia.com

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