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Under new leadership, global connectivity provider recognized for culture transformation, employee-first approach and deep emotional connection across a worldwide team

PALO ALTO, CA — April 15, 2026 — Plume Design, Inc. (“Plume”), the global technology leader trusted by more than 450 Internet Service Providers (ISPs) across 58 countries, today announced it has earned Most Loved Workplace® Certification from Most Loved Workplace® and the Best Practice Institute less than one year after launching a company-wide culture transformation initiative under new leadership. This certification, based on the proprietary Love of Workplace Index® (LOWI) framework, is awarded to organizations where employees demonstrate the deepest levels of positive sentiment, shared values and emotional connection to their work. Plume will be featured among certified Most Loved Workplaces® in upcoming editions in The Economist (May 2026) and The Wall Street Journal (October 2026).

The recognition marks a significant milestone in a deliberate transformation. When Dan Herscovici assumed the role of President and CEO in April 2025, he made culture one of the company’s first strategic priorities. Over the past year, the company has undertaken a company-wide culture initiative anchored in rebuilding trust, strengthening accountability and ensuring every Plume team member feels they belong and can do their best work. The results can be measured through the LOWI framework and are reflected in employees’ own words, describing their experiences.

“There is a beautiful collaborative spirit that runs through Plume. We problem solve as a team, challenging each other in a psychologically safe manner, to come up with the best solutions. We have a shared desire to deliver excellent service to our customers.”

“The company’s focus on improving culture has helped me grow personally and professionally. There is a new direction that was missing previously and now there is always something new to learn.”

“The new tone that is being set at the top of the company is refreshing and reaffirming. Plume has clear goals, and what we are working towards is exciting. My colleagues, including supervisors and team members, are all great to work with.”

“We have an incredible culture of transparency, empowerment and accountability. Every day we have interesting, technical challenges to solve, which is rewarding. Our leaders give us the right balance of support and autonomy.”

“When I joined Plume, I came to a company with extraordinary technology and an outstanding team of professionals that wanted to believe in where they worked, so we made creating a great culture and rewarding work environment one of our top objectives,” said Mr. Herscovici. “We treated it as a business imperative, because you cannot deliver world-class experiences for 450 ISP customers if the people building the products and solutions don’t feel respected and heard. Building better connections is not just a tagline, it is a commitment that we strive for every day, not only with our customers, but equally with our team members. This recognition reflects the genuine commitment we have made to implementing changes that employees can see and feel. We are proud of being recognized for our efforts, and we intend to keep earning our team members’ trust and respect.”

“Culture transformation at a company with offices around the world doesn’t happen by sending an email,” said Lorie Boyd, Chief People Officer at Plume. “We set out to rebuild trust, to create real accountability and to make sure every team member, in every country we operate, felt seen and supported. What made this real was that we didn’t treat it as an HR initiative. It was a complete commitment from the CEO down through the entire organization. The words our employees used to describe their experiences here tell us the work is landing. That is what matters most.”

Most Loved Workplace® certification is earned following LOWI assessment across the five SPARK dimensions: Systemic Collaboration, Positive Future, Alignment of Values, Respect and Killer Outcomes.

“What sets Most Loved Workplaces apart is not a score on a survey — it is the depth of emotional connection employees feel to their work, their colleagues and the future they are building together,” said Louis Carter, CEO and Founder of Best Practice Institute and Most Loved Workplace®. “Plume demonstrates exactly what the SPARK model reveals in the highest-performing organizations: a positive vision of the future that people believe in, values that are lived not posted and leaders who create the conditions for people to love where they work. That is not soft. That is a competitive advantage.”

Plume powers intelligent, cloud-managed Wi-Fi, security, and subscriber experience services for more than 450 ISPs globally — including Bell, Charter, Jio, J:COM, Liberty Global and FPT Telecom — delivering reliable, secure and personalized experiences across nearly half a billion connected devices worldwide.

The culture initiative coincides with a period of accelerating business momentum. Over the past 12 months, Plume has:

  • Expanded its ISP partnerships to more than 450 across 58 countries
  • Acquired Sweepr, a leading AI care orchestration platform, enabling industry-first unifying network intelligence and digital care in a single platform offering
  • Launched the industry’s first open Agentic AI platform for ISPs, built on telemetry and network insights from 500 million connected devices
  • Made a commitment to open standards by joining organizations such as RDK Community, prpl Foundation and Connectivity Standards Alliance
  • Deepened partnerships by deploying advanced WiFi 7 technology with marquee ISPs including J:COM in Japan and FPT Telecom in Vietnam

Plume joins a global community of certified companies recognized by Most Loved Workplace® for placing the emotional wellbeing and connection of their people at the center of how they operate. For more on why Plume was certified as a Most Loved Workplace®, visit https://mostlovedworkplace.com/companies/plume/.

Ms. Boyd will participate in a Most Loved Workplace hosted webinar, Rebuilding Belief in Employee Voice, on Wednesday, April 15 at 3 pm Eastern. Click here to register for the free webinar.

About Plume
Plume created the first managed Wi-Fi platform for Internet Service Providers (ISPs) in 2016 and continues to lead today with a best-in-class solution for cloud-managed Wi-Fi, security, and workflow orchestration – all powered by an unmatched dataset and AI. With almost half a billion devices connected to its platform, Plume is a trusted technology partner for more than 400 ISPs around the world, helping them deliver subscriber confidence through better Wi-Fi experiences, new services, and proactive customer care. Plume leverages OpenSync®, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Combined with powerful AI orchestration tools with its acquisition of Sweepr, Plume now offers ISPs a true end-to-end solution to power their most important workflows and customer experiences, while making deployment simpler and faster. Plume is leading the way in providing ISPs an intelligence and innovation edge to stay competitive, build subscriber confidence, and adapt to the changing needs of the market. Discover more about how Plume is empowering ISPs by visiting https://www.plume.com.

About Most Loved Workplace®
Most Loved Workplace® is a certification and research organization that identifies companies where employees demonstrate the deepest levels of positive sentiment and emotional connection, measured across the five SPARK dimensions: Systemic Collaboration, Positive Future, Alignment of Values, Respect, and Killer Outcomes. Certified Most Loved Workplaces® are eligible for inclusion on annual Top 100 lists featured in leading publications such as The Economist (Top 100 Global Most Loved Workplaces) and The Wall Street Journal (America’s Top 100 Most Loved Workplaces), and on broadcast features on CNBC, Fox Business, Bloomberg and others. Learn more at mostlovedworkplace.com.

Plume Platform powers smarter, more consistent in-home Wi-Fi experiences across FPT subscriber base

HANOI, VIETNAM and PALO ALTO, CALIFORNIA —MARCH 18, 2026—FPT Telecom, one of Vietnam’s leading telecommunications and Internet service providers and a subsidiary of FPT Corporation, today announced a strategic partnership with personalized smart services pioneer Plume® to bring the globally recognized Plume Platform to FPT Telecom subscribers across Vietnam. The deployment marks a significant step in FPT Telecom’s ongoing commitment to delivering the best possible in-home connectivity experience for its customers.

FPT’s network leverages the Plume Platform’s advanced Wi-Fi optimization and AI-informed application recognition and prioritization technologies to create a more consistent, reliable home network that adapts to the way each household uses the Internet. Whether subscribers are streaming video, joining video calls, gaming or working from home, the Plume Platform intelligently identifies and prioritizes the applications and activities that matter most, ensuring smoother performance across every connected device. Powered by cloud-based analytics and AI/machine learning, Plume continuously improves performance by learning from patterns across tens of millions of households globally, helping the network adapt to new devices and applications over time.

“Our mission at Plume is to help the world’s best internet service providers deliver the best customer experience possible,” said Dan Herscovici, President and CEO of Plume. “FPT’s commitment to putting the customer experience first aligns perfectly with what Plume does every day for ISPs around the world and we look forward to helping them deliver a network experience that truly reflects that commitment, powered by Wi-Fi-optimization and AI-informed application prioritization capabilities to subscribers across Vietnam.”

Today’s households rely on Wi-Fi for an ever-growing range of activities, from remote work and online education to high-definition streaming and smart home devices. Delivering consistent, high-performance connectivity across every corner of the home is no longer a nice-to-have; it is essential. By selecting Plume as a technology partner, FPT is taking a proactive step to meet that demand and raise the bar for the subscriber experience in Vietnam.

“At FPT, improving customer experience is always our top priority,” said Mr. Le Trung, Director of Infrastructure Development and Management Center, FPT Telecom, FPT Corporation. “We are a technology pioneer in Vietnam and among the first to widely deploy Wi-Fi 6 and Wi-Fi 7, as well as introduce broadband services of up to 10Gbps. Building on this foundation, we continuously collaborate with leading technology partners to further enhance the quality and consistency of in-home Wi-Fi, enabling our subscribers to enjoy seamless, best-in-class connectivity for their everyday digital needs”.

The Plume Platform on the FPT network delivers several AI-driven Wi-Fi optimization and security benefits to subscribers including:

  • Intelligent Wi-Fi optimization that continuously adapts the home network to improve speed, coverage and reliability for every connected device.
  • AI-informed application recognition and prioritization that identifies the apps and activities subscribers care most about — such as streaming, video calls and gaming — and ensures they perform at their best.
  • A more consistent connectivity experience across the home, reducing buffering, lag and the frustrations that come with a poorly performing network.
  • Advanced in-home security that helps protect every connected device—blocking malicious destinations and supporting capabilities like intrusion detection, IoT anomaly detection and device quarantine.

Through this partnership, FPT and Plume are working together to set a new standard for in-home Wi-Fi in Vietnam, one that places the needs and daily digital habits of subscribers at the center of everything while building trust.

About FPT Telecom
FPT Telecom Joint Stock Company is one of Vietnam’s leading telecommunications and Internet service providers, and a member company of FPT Corporation — the largest IT corporation in Vietnam. Established in 1997, FPT Telecom was a pioneer in bringing Internet connectivity to Vietnamese citizens and continues to serve millions of households and businesses nationwide. Its services span broadband Internet (including fiber-to-the-home), IPTV, data center, cloud computing, and value-added digital services. FPT Telecom is guided by a customer-first philosophy and a continuous commitment to deploying state-of-the-art technology to deliver outstanding digital experiences. Learn more at https://www.fpt.vn.

About Plume
Plume created the first managed Wi-Fi platform for Internet Service Providers (ISPs) in 2016 and continues to lead today with a best-in-class solution for cloud-managed Wi-Fi, security, and workflow orchestration – all powered by an unmatched dataset and AI. With almost half a billion devices connected to its platform, Plume is a trusted technology partner for more than 400 ISPs around the world, helping them deliver subscriber confidence through better Wi-Fi experiences, new services, and proactive customer care. Plume leverages OpenSync®, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Combined with powerful AI orchestration tools with its acquisition of Sweepr, Plume now offers ISPs a true end-to-end solution to power their most important workflows and customer experiences, while making deployment simpler and faster. Plume is leading the way in providing ISPs an intelligence and innovation edge to stay competitive, build subscriber confidence, and adapt to the changing needs of the market. Discover more about how Plume is empowering ISPs by visiting https://www.plume.com.

Former Cisco and Meraki executive to oversee Plume’s go-to-market strategy with a focus on deepening engagement with ISP customers and building subscriber confidence by turning intelligence into action

PALO ALTO, Calif., Jan. 21, 2026 /PRNewswire/ — Plume, a leader in cloud-managed Wi-Fi, security, and smart home services for Internet Service Providers (ISPs), today announced the appointment of Rebecca Stone as the company’s new Chief Marketing Officer.

Stone brings more than 20 years of experience leading global enterprise and service provider marketing organizations across brand, product marketing, growth, and revenue strategy, as well as a deep understanding of service provider needs across multiple industry tiers. Most recently, she served as Senior Vice President of Revenue Marketing and Customer Solutions Marketing at Cisco, where she oversaw media, integrated marketing, campaign planning, content marketing and operations, and demand marketing for Cisco’s $50B networking portfolio.

 

At Plume, Stone will help Plume deepen engagement with ISP customers while clearly articulating the value of the company’s expanding capabilities around intelligent Wi-Fi management, telemetry and analytics, cybersecurity, and customer care, powered by an unprecedented dataset and artificial intelligence. Plume aims to work with ISPs to strengthen subscriber confidence by turning data and insights into action, including a more robust offering that incorporates powerful AI orchestration technology from recently acquired Sweepr.

“The industry is shifting quickly, and Plume is entering a new chapter: one platform, a stronger customer experience, and more value from data and AI for ISPs,” said Dan Herscovici, CEO of Plume. “In a market this crowded, clarity wins and we’re going to make Plume the obvious choice. Rebecca has built and scaled world-class marketing teams across cloud, networking, and service providers. Her customer empathy and ability to translate complex technology into differentiated value will be critical as we help partners stand out, grow, and compete.”

Plume’s cloud platform connects nearly half a billion devices, creating an unmatched foundation of real-world network and device telemetry across diverse home environments. In this rapidly evolving broadband landscape—with rising subscriber expectations, intensifying competition, and AI shaping service delivery—Stone will oversee marketing strategy, brand positioning, and go-to-market execution as the company enters its next phase of growth. She will play an integral role in how Plume communicates this refreshed approach and suite of new capabilities to ISPs and the broadband industry, bringing them to life with clarity and inspiration across channels.

“I’m delighted to join Plume at this transformative moment in the company’s growth,” says Rebecca Stone, Chief Marketing Officer at Plume. “I’ve spent my career focused on building innovative marketing teams that accelerate growth and drive customer success, especially in an increasingly AI-powered landscape. There’s nothing more valuable than hearing from your customers, learning from them, and turning those insights into action that propels their success. I look forward to curating experiences where Plume can engage in a deeper and more meaningful way with them in the year ahead.”

Prior to Cisco, Stone was Chief Marketing Officer at Meraki, where she doubled the global marketing team to 150 employees, led a major rebrand and messaging transformation, and grew marketing-sourced pipeline contribution to 35%. At LiveRamp, she served as VP of Marketing, leading a team of 70 marketers and sales staff and helping the company expand from $20M to $300M+ in four years. She previously held marketing leadership roles at DataSift and Calix, and holds a Bachelor of Arts in Communications from UC Santa Barbara.

About Plume
Plume created the first managed Wi-Fi platform for Internet Service Providers (ISPs) in 2016 and continues to lead today with a best-in-class solution for cloud-managed Wi-Fi, security, and workflow orchestration – all powered by an unmatched dataset and AI. With almost half a billion devices connected to its platform, Plume is a trusted technology partner for more than 400 ISPs around the world, helping them deliver subscriber confidence through better Wi-Fi experiences, new services, and proactive customer care. Plume leverages OpenSync®, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Combined with powerful AI orchestration tools with its acquisition of Sweepr, Plume now offers ISPs a true end-to-end solution to power their most important workflows and customer experiences, while making deployment simpler and faster. Plume is leading the way in providing ISPs an intelligence and innovation edge to stay competitive, build subscriber confidence, and adapt to the changing needs of the market. Discover more about how Plume is empowering ISPs by visiting https://www.plume.com.

SOURCE Plume Design, Inc.

PALO ALTO, Calif., Oct. 13, 2025 /PRNewswire/ — Plume today announced its membership in the prpl Foundation, a leading industry global alliance advancing open-source and open-standard development for next-generation connected devices. As a Gold member, the second highest tier, Plume will collaborate with industry peers to accelerate innovation in cloud-based services and broadband and IoT intelligence for Internet service providers (ISP) and provide exceptional consumer experience.

Plume is participating in this week’s Global prpl Summit 2025 in Paris, France, (13-14 October) – the annual gathering of prpl members advancing open standards for the connected home. There, the company will share an early demonstration of their technology now running on the prpl platform – a first step toward delivering its hallmark consumer experience innovations through open standards.

As part of its support of industry standards, Plume is adopting a more open and collaborative approach with its ISP customers and technology partners, meeting them where their technology needs are as they increasingly deploy hardware and services powered by prpl. Plume’s cloud-based platform — with advanced services and APIs for Wi-Fi management, customer care, network intelligence, and security — delivers added intelligence and value to prpl-based deployments.

“Integrating our cloud-based platform with the prpl framework gives us the flexibility to deliver new levels of intelligence across the connected home,” said Plume CTO Chris Griffiths. “It’s an important step toward realizing a more open, software-defined future – one that elevates the consumer experience while enabling our ISP partners to innovate faster.”

“Plume’s membership underscores the continued industry commitment to advancing open standards for the connected home,” said Dr. Leonard Dauphinee, president of prpl Foundation. “We look forward to their participation and contributions to the prpl community as we work together to expand the benefits of openness and interoperability.”

At the NetworkX exhibition in Paris, Plume will also host customer meetings in its private meeting room (Pavilion 7 – Atrium Room 738) and will discuss the future of broadband and IoT experiences, including the responsible adoption of AI, self-healing home networks, and the development of a network intelligence operating system that will define the next era of connectivity and the consumer experience.

About Plume
Plume created the first managed Wi-Fi platform for Internet Service Providers (ISPs) in 2016 and continues to lead today with a best-in-class solution for cloud-managed Wi-Fi, security, and experience. With almost half a billion devices connected to its platform, Plume is a trusted technology partner for more than 400 ISPs around the world, helping them deliver better Wi-Fi experiences and services for subscribers while streamlining their own operations and support systems. Plume leverages OpenSync®, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs, and supports leading industry standards like RDK-B and prplWave. This approach allows Plume to offer turnkey and modular solutions, giving ISPs ultimate flexibility, while enabling simpler and faster deployments. Plume is leading the way in providing ISPs an intelligence and innovation edge to stay competitive and adapt to the changing needs of subscribers and the market. Discover more about how Plume is empowering ISPs by visiting https://www.plume.com.

About prpl Foundation
The prpl Foundation is a collaborative open-source community dedicated to open APIs and open industry standards, focusing on carrier-grade software for broadband customer premise equipment as specified by operator members. The prpl Foundation brings together service providers, original equipment manufacturers, system integrators, chip vendors and application developers to harmonize home network architecture, then commonizes a reference implementation of standardized open-source infrastructure built atop open APIs and open industry standards. prpl enables a service delivery ecosystem including innovative third-party applications that can be quickly and easily deployed across different CPE platforms. Learn more about prpl Foundation at https://prplfoundation.org/members/.

SOURCE Plume Design, Inc.

Industry veteran to build on Plume’s momentum as the trusted AI-driven platform for communications service providers

PALO ALTO, Calif., April 23, 2025 /PRNewswire/ — Plume is naming Daniel Herscovici to lead and kickstart the company’s next phase of growth as Plume redefines intelligent, adaptive connectivity for 65 million homes and small businesses worldwide and growing. The creator of the world’s first SaaS experience platform for communications service providers (CSPs), selected the longtime innovator in the connected home, broadband, and WiFi sectors as their president and CEO to capitalize on the opportunity presented by increasingly intelligent networks and rising consumer demands.

Herscovici brings decades of leadership experience at the intersection of connectivity, AI, and consumer technology. Prior to joining Plume, he was a partner at Edison Partners, helping scale high-growth companies across the B2B and consumer tech landscape. Before that, he spent over a decade at Comcast, most recently as senior vice president and general manager of Xfinity Home, where he drove the creation of breakthrough smart home, WiFi, and IoT products that reshaped the market and are now embedded in millions of households. He has also held CEO and board roles across several leading tech companies.

“Connectivity, security, privacy, and control are the foundation of consumers’ daily lives, and Plume is at the forefront of making connectivity smarter, faster, and easier for everyone,” said Herscovici. “I’ve spent my career building products that enhance consumers’ lives through engaging connected services, and I’m energized to focus on what Plume does best: solve problems before they happen, make technology invisible for consumers, and deliver real, measurable results for our global partners.”

Co-founder Adam Hotchkiss, who had been serving as interim CEO, will transition to chief product officer, continuing to lead Plume’s long-term product vision and technology roadmap.

“It’s been nearly a decade since we started Plume, and while the industry has evolved, our mission remains as strong as ever; to enable CSPs to deliver exceptional connected experiences,” said Hotchkiss. “With Dan’s appointment, Plume’s continuing its momentum into our next chapter with the added experience and execution muscle to match our global ambition. Dan brings a deep understanding of the customer and the opportunity ahead of us.”

With one of the largest connected device datasets in the world, Plume’s AI engine learns from billions of interactions to proactively resolve issues, personalize experiences, and adapt in real time. Plume’s ability to turn data into action positions it as a foundational platform for the future of the connected home, reducing costs while unlocking new service and growth opportunities at scale.

“Plume is helping to transform broadband and unlock new capabilities in smart spaces and critical infrastructure for some of the world’s top providers,” said Ryan Hinkle, Managing Director at Insight Partners and Plume Board Member. “We are excited to welcome Dan, a seasoned technology leader, as CEO and look forward to partnering with him and the leadership team on Plume’s continued evolution as a category-defining intelligent WiFi platform.”

Media queries: [email protected].

About Plume
Plume is the creator of the world’s first SaaS experience platform for communications service providers (CSPs) and their subscribers, deployed in more than 65 million locations globally. As the only open and hardware-independent, cloud-controlled solution, Plume enables the rapid delivery of new services for smart homes, small businesses and beyond, at massive scale. On the front end, Plume delivers self-optimizing, adaptive WiFi, cybersecurity, access, parental controls and more. CSPs get robust data- and AI-driven back-end applications for unprecedented visibility, insights, support, operations and marketing. Plume leverages OpenSync, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE and platform SDKs.

Plume, Plume Home, OpenSync, HomePass, WorkPass, Uprise and Haystack are either trademarks or registered trademarks of Plume Design, Inc. Other Plume and product names are used for informational purposes only and may be trademarks of their respective owners.

SOURCE Plume Design, Inc.

Decoding the 2024 Holiday Gaming Spike

Happy 2025, everyone. The new year brings a lot to consider – plans for the upcoming months, habits to start or renew, and reflections on the previous year. As we have covered in Plume IQ, the holiday period is one of the most interesting times for consumer behavior insights. Companies plan roadmaps and marketing campaigns specifically to drive purchases in just a few short weeks at the end of the year. In our first issue of 2025, we’re going to look at how the gaming industry did.

Not surprisingly, gaming devices were again one of the most popular gift items given during the holiday season. For the last few years, Plume IQ has tracked the popularity of these specific gifts by noting how many times we see a gaming device for the first time on our networks. Throughout the year they remain one of the most popular consumer devices to join Plume networks. In 2024, we saw tens of thousands of gaming devices added each week in the United States – a good baseline to compare against holiday performance.

Compared to an average week in 2024, the weeks in December saw meaningfully more gaming devices added. The first two weeks (starting on 12/2 and 12/9) saw 8% and 6% gains, respectively. Larger spikes followed: the week starting 12/16 saw 28% more gaming devices added, and the week starting 12/23 (Christmas and Hanukkah week) saw a stunning 233% increase in gaming devices added to Plume networks.

 

Nintendo devices were the winner, beating both Microsoft Xbox and Sony PlayStation. Of those three brands, Nintendo accounted for 37.4% of new gaming devices added in December. Sony wasn’t far behind, with 37.2% of the share of new devices among the three and Microsoft, as has been the case in years past, came in third with a 25% share of the increase. Game on.

Join Plume in Atlanta

Join us at the NCTC Winter Educational Conference (WEC). On February 25th from 1:30 pm – 2:30 pm ET, Plume Acting CEO and Co-founder Adam Hotchkiss will delve into Optimizing Network Efficiency: Strategies and Benefits of Offloading Cellular Data to Wi-Fi Networks.

Interested in learning more? Book a meeting with Plume here.

OpenSync 6.6

OpenSync 6.6 is now available. This comprehensive update enables key advancements for WiFi 7, unified management, and 5G Uplink support.

OpenSync 6.6 Highlights:

  • MLO for WiFi 7: Met the Wi-Fi Alliance requirement for the WiFi 7 certification
  • Simplified Integration: platform-agnostic iptables/ebtables skip-accel action, simplify DPI support by reducing custom patches in SDK
  • Simpler SDN Design: Dropped Open vSwitch bridge support and dual-bridge design, focusing on Linux SDN only
  • Unified Management: Replaced Wireless Manager (WM) and Band Steering Manager (BM) with OneWiFi for seamless, combined control of WiFi functions
  • 5G Uplink Support: Combined LTEM and CELLM into one manager, enabling 5G support and a more efficient codebase

Learn more about OpenSync 6.6 here.

News Roundup

Plume’s Principal Product Manager for Uprise, Tony Liebel, joined Doug Green on the Telecom Reseller podcast. They discussed the news of the first outdoor access point certified to work with Plume’s services, what the multi-resident real estate market needs from a WiFi product, and how Plume works with our partners to improve the quality of their services.

More from Telecom Reseller.

Plume’s Chief Legal & Privacy Officer, Shari Piré added expert guidance on Data Privacy Day and the 2025 theme of “Take control of your data.” In an industry roundup, “Tech Experts Reflect on Data Privacy Day 2025” she noted, “With roughly three billion devices connected to our cloud, we’re able to leverage the data we collect to delight our customers with the services they want and insights they need—while contemporaneously protecting that data.

Simply put, at Plume, we believe our customers should stay in control of their personal data—regardless of where they live. Plume’s desire to deliver the highest quality experience and put our customers in the driver’s seat with respect to the data they share with us, underscores our privacy program and supports our decision to adopt a ‘high-watermark’ approach to compliance. We think that this approach makes good business sense. Not only does it streamline compliance, it helps Plume protect our customers’ data.”

More from VMblog.

#PlumeStrong

Opening of Aslam Selim Anatolian High School in Adiyaman, TurkeyIn 2023, #PlumeStrong pledged funds raised from the #PlumeStrong Cycling Challenge (#PSCC23) to help construct a new public school in the Adiyaman region of Turkey, an area devastated in the Turkey-Syria earthquake that occurred in February of that year.

We’re proud to share that the Aslam Selim Anatolian High School has now opened in Adiyaman, Turkey.

Plume’s General Manager of European Operations, Jasna Mihelj Coustaury, who has led the #PlumeStrong program, was in Adiyaman on January 14 to officially open the school and welcome the new students.

The school will accommodate 540 students and over 40 teachers in 16 classrooms, along with a library, science lab, and a computer lab with laptops donated by Plume. We are extremely grateful for the efforts and generosity of our #PSCC23 riders, partners, and donors – this would not have been possible without you. Thank you again!

As we navigate the holidays and spend more time indoors, there is an understandable increase in time spent on our devices. With more time on screens and holiday house guests joining home networks, there is a higher risk that our devices are susceptible to security attacks.

October was National Cybersecurity Awareness Month (NCSAM) in the United States, so we took a close look at the evolving cybersecurity threat landscape in US homes. Plume’s HomePass and WorkPass service monitors traffic across all devices in the home or the workplace for known bad actors, proactively blocking links and connections that Plume has identified as potentially dangerous.

Plume blocked cybersecurity threats in the United States rose 48% from 2023 to 2024, measured from January 1 through October 31 each year. Botnets have been driving the largest share of increase, with 103% more threats reported this year than in the previous year. Malware threats, which includes ransomware, have also seen a large increase – 78% – since 2023. The smallest increase came from Phishing which only saw a 14% rise. Spam, Spyware and Adware actually saw a year-over-year decrease of 33% – which indicates that bad actors are changing their tactics.

Not all brands are created equal, and Plume IQ dove deeper to look at how different device types and brands were targeted in attacks. Some highlights include Nintendo Switch devices seeing more threats per device than any other gaming console. While they saw the highest number of threats in 2023 (36% more than any other), Nintendo Switch devices also saw a big jump year-over-year, with almost 50% more threats in 2024.

Another stand out is in the streaming device category where Amazon Fire TV devices – which allow for loading of unauthorized third party applications – receiving more threats than any other brand. Amazon streaming devices saw an average of 336 threats over the time period (52% increase from 2023), no other brand is close. On average, we observed that Apple TV devices experienced 37 threats and Google Chromecast 28 threats on average per device. Roku streaming devices experienced the least at an average of 14 threats per device.

Plume IQ further investigated consumer device threat risks, focusing on whether these risks are tied more to software vulnerabilities or hardware weaknesses. Focusing on the broad range of modern Apple iPhone models from iPhone 11 to iPhone 15, each model shows a relatively close amount of threats on average between models— around 40 threats each with the newer iPhone 15 slowing a slight advantage. This proves the threat risk is based mostly on software and not hardware. iPhone 16s are now online, and we’re watching to see if they exhibit the same behavior.

To combat these cyber threats, Plume employs multi-layer security defense mechanisms. These include: checking internet sites visited by any device on the network for known bad actors, inspecting incoming internet connections for suspicious activity, verifying that IoT devices are not talking to internet servers outside of their normal behavior, and monitoring the use of home and very small business applications to prevent remote access from the internet.

Plume Named Consumer Cybersecurity Solution Market Leader

“Consumer cybersecurity is an essential offering for all telcos, especially those with ambitions to become digital lifestyle providers. However, to ensure full protection, its essential telcos provide what Omdia refers to as “Total consumer cybersecurity”, protecting all of their connected devices across all networks and all of the time.” – Michael Philpott, Research Director, Service Provider Consumer at Omdia

Omdia recently released their vendor assessment and market report: Omdia Market Radar: Total consumer cybersecurity solutions for telcos and included Plume as a leader in the industry.

Read more from Omdia

News Roundup

“You can imagine how important it is to optimise Wi-Fi in a country with a huge number of apartments and a very high density of users – which by the way is also the case for most Japanese businesses. Without a solid means of managing Wi-Fi there’s a high risk of poor performance and poor QoE due to high interference levels. We’re now working with J:COM to extend the benefits of our platform to very small businesses, MDUs, and to new FTTH-based subscribers,” says Adam Hotchkiss, Co-founder & VP of Customer Solutions at Plume.”

Read more from Wi-Fi NOW

“Cable operator J:Com has expanded its partnership with Plume beyond the residential segment with new services across Japan. The new services include WorkPass, featuring a bespoke solution for very small businesses; and Uprise, enabling property owners and managers to provide turnkey experiences for multi-dwelling unit (MDU) tenants with seamless connectivity, access controls, and property management.”

Read more from Telecompaper

“The next evolution of providing connectivity to dense populations is not about increasing speeds. It’s about coming together and being smarter in how we manage WiFi networks. Make adaptive WiFi part of your holistic solution to provide better experiences for everybody.”

Read more from The Fast Mode

#PlumeStrong

“Every year I’m part of a crazy fundraiser, the PlumeStrong Cycling Challenge. This year it

was five stages from Zurich to Venice, 824km and over 15,000m of climbing….If I can give them my time and that helps get a bit of recognition, I’m super-happy. It’s for a good cause.” – Tadej Pogačar

Cyclist magazine : December 2024 issue is available on newsstands now

This year’s #PlumeStrong Cycling Challenge (#PSCC24) raised an impressive €637,000 to support Street Child and fund the construction of 20 secondary schools in Sierra Leone.

Additionally, the inaugural #PlumeStrong Philanthropic Gala Dinner on October 19 raised $413,700 to support the Ron Brown Scholar Program and the launch of the Ron Brown Venture Lab.

A heartfelt thank you to everyone who supported #PSCC24, as well as our Gala Dinner partners, participants, and donors for their invaluable contributions.

Check out the #PlumeStrong 2024 Highlights here.

Well Connected

Everything from smartphones to blenders these days are WiFi-enabled and require internet connectivity. For smart WiFi to be effective, a network needs to determine how to identify and properly manage the device. Through years of experience, managing tens of millions of locations and billions of devices, Plume has built algorithms that can quickly and accurately determine device demands. This includes not just identification, but the technical assessment to inform how each device is handled, the necessary bandwidth and how to prioritize its position within the network traffic.

Every day, people add millions of new devices to Plume networks. In this Plume IQ, we are going to look at the devices added to Plume networks in the United States in the first half of this year.

The top device added? Smartphones, unsurprisingly. Over half (53.5%) of devices added in the first six months of the year were smartphones. Laptops and computers are in second place (15.7%) and then tablets (8.5%) are in the number three spot of added devices. After those three, comes a mix delineating how consumers interact with the internet. In descending order, the next devices are: watches (5.2%), televisions (3.8%), game consoles (3%), and set-top boxes (2.7%).

New devices added

Cameras, printers and voice assistants all show up on the list of new devices added – and at the bottom of the device list – blenders. But don’t let that deter any smoothie chefs out there – we see you.

Plume identifies dozens of different device types and the data evolves daily as it learns the demands of specific makes and models. All of this information allows for network management to become personalized in each location. Device detail all ladders up to a connected, smart and unparalleled experience.

Bell launches WorkPass

Bell announced the launch of its new Bell Business Wi-Fi App, designed to empower small businesses in Ontario and Québec with an enhanced Wi-Fi experience that combines improved security, customizable guest Wi-Fi, employee and customer data insights, and simplified network management.

The Bell Business Wi-Fi App with Bell pure fibre Internet provides tools and insights to help small businesses stay securely connected and manage their operations effectively, in addition to Wi-Fi access for employees and guests. A cloud-based platform designed in partnership with Plume, the app delivers an innovative, next-level experience.

“We’re excited to launch the Bell Business Wi-Fi App, a powerful tool for small businesses. Powered by Canada’s fastest network, Bell pure fibre Internet, it offers innovative features to help small businesses thrive. This app reflects our commitment to investing in new areas of growth and new opportunities for our customers, as we transform from a traditional telco to a tech services leader.”

– Karine Moses, Senior Vice President, Small Business, Bell

 

Read more: Bell launches innovative Business Wi-Fi App, delivering a next-level experience for small businesses in Ontario and Québec on Canada’s fastest network

Award

WorkPass wins TMC 2024 Communications Solutions Products of the Year Award

Plume WorkPass was recently awarded with a Communications Solutions Product of the Year Award. The award honors exceptional products and services that enable, facilitate, and enhance voice, data, and video communications, and which were brought to market or greatly improved upon in the last twelve months.

See the list of TMC honorees here

News Roundup

“One of the things that we do to enhance corporate culture is to consistently engage and encourage our global remote teams. We connect outdoor activity throughout the year via Strava, and we frequently have employees engage in activities such as 29 minutes of outdoor activity a day for the 29 days of February. It’s a great way to do team building even though we are physically located all over the world.

For the upcoming #PlumeStrong Cycling Challenge in September we have several of our employees training to ride with us! You can check them out — and sponsor their fundraising efforts — here.”
– Jasna Mihelj Coustaury

More from Medium

If you’re installing products yourself, make sure they are both easy to install and simple to use. “The right smart home device should be simple to set up and fit into the existing ecosystem you may have,” says Matt Rosenberg of Plume Design, a company specializing in managed Wi-Fi services and network security.

More from Associated Press

Bell has launched its Bell Business Wi-Fi App for small businesses in Ontario and Quebec, which lets small businesses easily manage their network.

The Bell Business Wi-Fi App from California-based partner Plume, offers enhanced security with three separate Wi-Fi zones, providing increased protection for business, employee, and customer internet usage. It features an easy guest Wi-Fi experience with a customizable login portal.

More from iPhone in Canada

Bell Canada has launched a new app for business customers to help manage their Wi-Fi networks. Available in Ontario and Quebec, the Bell Business Wi-Fi App offers security controls to separate traffic from different users, customizable guest Wi-Fi access, employee and customer data insights, and network management tools such as pod installation and scheduled access. The app is aimed at business customers using Bell’s fibre broadband services. It was developed as a cloud-based platform with Plume.

More from Telecompaper

#PlumeStrong

The #PlumeStrong Cycling Challenge (#PSCC24) is on! Plume and its employees – with the help of generous corporate sponsors and individuals – are seeking to raise €1,000,000 to continue #PlumeStrong‘s mission to provide education and opportunity to communities in need.

#PSCC24 will be held from September 2-6, 2024. Our riders will begin in Zurich, Switzerland and finish in Venice, Italy. Returning #PlumeStrong Ambassador, three-time Tour de France champion, and recent winner of the Giro d’Italia, Tadej Pogačar, will join the ride for the first leg. Additional #PlumeStrong Ambassadors joining the ride include cyclists Urška Žigart, Scott Ogden and Marko Baloh.

Follow our #PSCC24 riders and all the updates from the ride on Instagram.
It’s not too late to sponsor our individual #PSCC24 riders here.
Bid on the new #PlumeStrong auction items here.
For more information and to donate directly to #PlumeStrong please visit our website.

PALO ALTO, Calif. — Aug. 19, 2024 — Now in its fourth year, #PlumeStrong is proud to announce two significant fundraising events: the #PlumeStrong Cycling Challenge (#PSCC24) and a Gala Philanthropic Dinner. Plume and its employees, with the help of generous corporate sponsors and individuals, are seeking to raise €1,000,000 to continue #PlumeStrong’s mission to provide education and opportunity to communities in need.

Recently, #PlumeStrong and Street Child committed to continue their partnership. This year, the focus shifts to Sierra Leone, a country where access to secondary education in rural areas remains a critical need. The funds raised during the #PSCC24 will benefit Street Child’s work in Sierra Leone. The collaboration will focus on developing 15 rural secondary schools, providing quality education to over 1,500 children annually, teacher training, and the establishment of a community agriculture project to help sustain the school.

#PSCC24 will be held from September 2-6, 2024. Riders will begin in Zurich, Switzerland and finish in Venice, Italy, covering a distance of 824 km and traversing famous mountain passes through the Alps and the Dolomites.

Returning #PlumeStrong Ambassador, three-time Tour de France champion, and recent winner of the Giro d’Italia, Tadej Pogačar, will join the ride for the first leg. Additional #PlumeStrong Ambassadors joining the ride include cyclists Urška Žigart, Scott Ogden and Marko Baloh.

The 2023 #PlumeStrong Cycling Challenge (#PSCC23) raised over €550,000 and was used to provide much-needed educational support for children affected by the Turkey-Syria earthquakes. Through the support of our riders, partners, and all of our generous donors, #PlumeStrong is building a school in one of the most impacted regions in the area.

Following the ride, #PlumeStrong will host its first-ever Gala Philanthropic Dinner in California on October 19, 2024. The Gala will raise funds to support the work of our U.S.-based partner, the Ron Brown Scholar Program, for the creation of the Ron Brown Venture Lab (RBVL). It is an innovative initiative designed to provide the essential resources that Ron Brown Scholars, Captains, and Alumni need to launch and grow their entrepreneurial ventures. The event will include both a silent and a live auction.

The Ron Brown Venture Lab will create a robust support network to address the significant challenges Black founders often face in securing the resources needed to bring their business ideas to life. By providing social, human, and financial capital, RBVL supports developing and scaling ventures within the community. The initiative aims to ignite a new generation of socially-minded innovators to drive transformative change in their communities and beyond.

“What started as an internal program has grown beyond even our own expectations. We started #PlumeStrong to assist our employees and support one another at a time when people felt isolated and alone. Now, we have extended #PlumeStrong’s reach all over the world and have created a program that actively provides resources for education and community building. Our employees, business partners, and sponsors have played a vital role in this endeavor, and we are so grateful for their continued support. Our extraordinary #PlumeAmbassadors, including cycling star Tadej Pogačar, have helped to spread the word about the #PlumeStrong Cycling Challenge and the aims of our global mission. #PlumeStrong has gone from strength to strength, and I am so proud of this team.” – Fahri Diner, Founder and CEO, Plume

  • Follow along for #PSCC24 updates on Instagram
  • Learn more about how to sponsor our individual #PSCC24 riders here
  • For details on the Ron Brown Venture Lab click here
  • Get more information on the Gala Philanthropic Dinner Ticket & Sponsorship information here
  • For details on how to partner with us or take part in #PSCC24 please visit the #PlumeStrong website