World Cinema will leverage the transformative power of the Now Platform to deliver frictionless customer service experiences to hotels and properties worldwide
HOUSTON, Texas (March 22, 2023) – World Cinema, a trusted provider of video, advanced connectivity and professional services to guest-centric properties worldwide, announced a collaboration with ServiceNow to deliver seamless customer experiences through automation, digital workflows, and unprecedented transparency. World Cinema will use ServiceNow to consolidate customer service inquiries onto a single platform for clear and consistent communication and fast time to resolution, while reducing costs.
“We are excited to work with ServiceNow to transform the customer experience,” said Robert Grosz, President at World Cinema. “Today more than ever, experiences are going to be remembered, and we are building a new category to create a unique platform for deploying and supporting all technology for guest-centric property owners. We are focused on staging experiences and delivering that experience every time, no exceptions.”
World Cinema will use ServiceNow Customer Service Management (CSM) and Field Service Management (FSM) to quickly respond to customer inquiries, such as WiFi connectivity issues at a hotel. ServiceNow will help streamline operations for customer service agents, field technicians, and customers, enable self-service across channels and empower agents with real-time information and intelligence. FSM will help ensure that when a technician is required on-site, the right person with the right certifications, tools, and resources required for installations, repairs, and maintenance, is sent to complete the job.
“World Cinema’s mission to deliver exceptional technology and service experiences to hotels worldwide aligns with ServiceNow’s commitment to simplify complex processes and connect people and systems on a single platform,” said John Ball, senior vice president and general manager, customer and industry workflows at ServiceNow. “Together, we will enable hotels to streamline their customer service operations, resolve issues quickly, and ultimately provide the connected and frictionless experiences that guests expect and deserve.”
World Cinema’s investment in transforming service reflects the company’s bold mission to be “of service” to empower technology solutions at every guest-centric property in the world. Through this journey, systems will be aligned to automate requests, proactively address issues, and deliver effortless experiences.
Technology and connectivity is a pervasive foundational component for today’s guest-centric environments. The complexities of the ever-changing, but commoditized, universe of property technologies must be simplified through well executed collaboration. Establishing omni-channel communications to provide transformational customer service and improved customer self-help tools will re-define what it means to be a critical solutions provider to these properties, allowing the delivery of a premium experience that property operators and owners covet. To learn more about World Cinema, visit www.wcitv.com.
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ABOUT WORLD CINEMA
World Cinema, Inc. (WCI) is a trusted provider of video, advanced connectivity and professional services to properties and enterprises on a global basis. With a dedication to customer service, WCI leads the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. From managed services to digital transformation, WCI is a single point of contact for all of a property’s technology needs.
Founded in 1974, WCI is a privately held company headquartered in Houston, Texas. The company serves over 7,000 properties with nearly 900,000 rooms under management. For more information, visit www.wcitv.com
Wi-Fi 7 will be the fastest Wi-Fi generation, with throughput higher than 30 Gbps and very low latency. LitePoint is launching a new video series, 3 for 3, providing 3 answers for 3 pressing questions about trends in wireless test. To kick us off, Adam Smith, Director of Marketing at LitePoint, examines what changes Wi-Fi 7 brings, new features in the technology, and what you need to know from a test perspective.
7SIGNAL now optimizes Wi-Fi in consumer environments including homes, hotel rooms and other locations where cable, satellite and over-the-air television systems are used. Available in the Google Play store, the SaaS agent can eliminate the need to roll trucks, shorten helpdesk calls, and reduce mean time to resolution (MTTR) by 59% or more.
Cleveland, OH – 7SIGNAL®, the leader in enterprise Wi-Fi optimization, today announced the release of its Android TV set top box (STB) agent. The agent, which is available in the Google Play store, is designed to optimize consumer Wi-Fi for ISPs, IAPs and other professionally managed and supported environments including home and hospitality.
The Agent is developed for enterprise level control, governance, and deployment from Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) platforms, in the future, the platform will provide direct consumer messaging for faster remediation, in support of company’s vision which is to reduce the human interaction required to solve Wi-Fi problems. A free enterprise trial is available, here.
This innovative software agent (known as Mobile Eye) and the SaaS powered 7SIGNAL enterprise dashboard are designed to optimize Wi-Fi in consumer environments including homes, hotel rooms and other environments where cable, satellite and over-the-air television systems are used providing visibility into the consumer digital experience. Proven by IDC research to reduce network MTTR by over 59% in the enterprise, 7SIGNAL expands capabilities beyond enterprise endpoint use cases such as laptops, mobility, robotics and other IoT and into the consumer-based environments for the first time.
“The set top box (STB) market was valued at over $23.9 billion in 2022 and is expected to expand well into the future according to analysts like Grand View Research,” said Don Cook, Chief Marketing Officer at 7SIGNAL. “STBs are growing in popularity because as they offer features like personalized experiences, a large app ecosystem, and even video conferencing. Now that multiple connectivity options are available including Wi-Fi, 7SIGNAL can keep these devices streaming while monitoring consumer digital experiences.
For more information about the 7SIGNAL platform, click here.
About 7SIGNAL, Inc.
7SIGNAL is a leading provider of Wi-Fi optimization solutions, helping organizations improve network performance and deliver a seamless user experience. With a focus on innovation and customer satisfaction, 7SIGNAL is committed to delivering the latest technology and best-in-class support to its customers. Learn more at www.7signal.com.
Installing a guest WiFi in your business is more than just providing a service for your guests and customers. Guest WiFi can deliver a more innovative way to market and enhance the experience by providing you with real-time WiFi analytics. The data can better understand your customers’ behaviors, boost sales, and optimize operations. This overall improves your marketing strategies, giving you an edge over the competition.
What is WiFi Analytics?
WiFi analytics is a process that allows your business to capture data through access points throughout your business. The data collected can provide insights into customer behavior, average time spent in your business, crowd size, peak visit times, and repeat visits. Additionally, the process collects vital marketing data such as demographics and digital marketing data.
Using this data, you can create personalized marketing campaigns, arrange store displays, and encourage sales through targeted marketing. WiFi analytics provides invaluable insights that are actionable, accurate, and in real time. This allows you to shift your marketing quickly to enhance the customer experience.
Benefits
You’ll need to understand your customer to ensure your marketing is on-point with your target audience. This will boost your sales and enhance your brand image. Utilizing a guest WiFi allows you to capture critical data and benefit your business in many ways.
Boost Brand Loyalty
It is crucial to analyze return rates to enhance your marketing efforts and boost customer loyalty. Specifically, this analysis should include both new and repeat customers. By doing so, you can gain valuable insights into the effectiveness of your marketing strategies and identify areas for improvement.
Improve Engagement
You can better understand your customer’s dwell time and use the information to increase engagement through managing store displays, marketing efforts, and customer service engagement.
Increase Profitability
You can gain insights into customer behaviors and interactions at the point of sale and maximize profitability by increasing conversion rates.
Enhance Store Experience
Gathering insightful data lets, you know your customers and their needs, likes, and dislikes. It then allows you to tailor the experience to meet their needs better.
Improve Store Efficiency
Improve efficiency within your business by evaluating data and improving business management strategies. Analyzing data allows you to find what is easy and isn’t working and make changes based on the business needs.
Gather Marketing Data
You can gather consumer data such as social media information or email addresses. This will allow you to enhance your social media marketing and strategize your email marketing campaigns. After a customer leaves a store, with this data, you can build a relationship with your customers, thus increasing the chances they will return.
Providing your customers with WiFi access that is safe and secure is vital to delivering a great experience as people visit your business. WiFi analytics can add value by utilizing your shared WiFi to collect essential information about your customers and their behaviors. Using the data provided, you can get to know your customers, enhance your marketing efforts, and boost brand loyalty. Therefore, helping you reach your target audience more effectively and ultimately reach your goals.
Why GoZone?
GoZone WiFi is a SaaS company and leader in monetizing and managing Guest WiFi. The company offers business analytics, venue intelligence, and guest engagement using WiFi networks to deliver branded content, provide customer analytics, and display advertising.
GoZone’s Smart WiFi Suite of products enables WiFi monetization through rich location data, marketing engagements, and third-party sponsorships. GoZone’s venue intelligence enables enterprises to refine operations strategically, bridging the gap between marketing and IT.
Learn more at https://www.gozonewifi.com/marketing4wifi/
Overview
Wi-Fi 7 is a gigantic enhancement over all its former Wi-Fi standards, also known as 802.11be EHT(Extremely High Throughput), is still in the early stages of development and is expected to be released in early 2023. This new standard is built on existing Wi-Fi 6 (802.11ax) and Wi-Fi 6E (802.11ax) technologies, which were released in 2019 and 2020, respectively. The Wi-Fi 7 enables multifarious enhanced data rates, improved coverage, reduced latency, and much more. It is power-efficient with longer battery life of devices when connected to a Wi-Fi 7 network.
The Wi-Fi 7(802.11be) supports data rates of up to 46 Gbps, which is four times faster than the maximum speed of 9.6 Gbps provided by Wi-Fi 6 and 6E. Furthermore, Wi-Fi 7 networks are designed to reduce latency, making streaming and gaming experiences much more smoother and enjoyable. Wi-Fi 7 supports double bandwidth and higher spatial streams.
Why should users switch to Wi-Fi 7?
For new users, Wi-Fi 7 provides fast internet speeds by which one can enjoy their favorite activities with fewer delays or interruptions. It also has better coverage i.e. it can reach more devices and handle more simultaneous connections. Wi-Fi 7 also offers improved power efficiency which will help extend the battery life of devices connected to it. From a technical viewpoint, there are significant enhancements observed in Orthogonal Frequency-Division Multiple Access (OFDMA), where complete channels are divided into multiple resource units (MRU) and that is implemented more effectively in the Wi-Fi 7 standard, knocking down the interference and latency.
Therefore, the above-listed facts make Wi-Fi 7 a must-have for anyone who wants seamless, reliable, and fast internet access.
Multi-Link Capabilities
Wi-Fi 7 supports three frequency bands, including 2.4GHz, 5GHz, and 6GHz similar to Wi-Fi 6E, and utilizes two simultaneous bands 5GHz + 6GHz to support 320MHz bandwidth channels to maximize the throughput, offering extremely high throughput and speeds. It can easily make use of these two closely spaced bands (5GHz and 6 GHz ) to create a single wider channel that can offer excellent performance without much latency to support this new feature, called Multi-Link Operation (MLO) in Wi-Fi 7.
Furthermore, Wi-Fi 7 has improved multi-user, multiple-input and multiple-output (MU-MIMO) GHz networks and features with increased wireless data rates, greater range, and better power efficiency, which allows multiple users to connect simultaneously to the same network without any interference. Additionally, it includes advanced beamforming techniques that allow users to have enhanced coverage and improved connection quality in difficult environments.
Wi-Fi 7 also provides improved network management features. With the help of advanced router software, users can monitor their networks more easily, set parental controls, prioritize certain types of traffic, and even manage remotely. This makes the management of large networks easier and more efficient.
Enhanced Security
In addition to the aforementioned advantages, Wi-Fi 7 offers enhanced security features. The WPA3 protocol, which is the highest security protocol currently available for Wi-Fi networks, is now supported by Wi-Fi 7 devices. This protocol provides additional authentication, encryption, and intrusion detection capabilities to ensure that your network remains secure. Moreover, Wi-Fi 7 also enables other advanced security features, such as device tracking and location support, which can help protect your devices and data from being stolen or misused.
Considering the above-listed points, Wi-Fi 7 is an excellent option for anyone looking to take advantage of the latest advances in wireless networking technology. Its improved speed, coverage, security, and management capabilities make it an ideal choice for households and businesses alike.
How can VVDN help NEMs & OEMs?
With over a decade of experience of working on a wide range of the latest networking and wireless technologies, VVDN has always been the front runners in adopting new technologies. We have strong relations with international silicon companies and also being a Qualcomm Authorized Design Center (ADC) partner enables us to deliver nex- gen Wi-Fi 7 solutions in early stage market.
VVDN comes with capabilities on different silicon platforms(Qualcomm, NXP, Mediatek, Realtek) thereby bringing the new technology and knowledge that helps the company to accelerate the next-generation product development for OEMs in the networking and wireless space including network switch LAN technologies, Wi-Fi 7, Wi-Fi 6/6E, Wi-Fi 5, 11ad, SD-WAN, Wi-Fi mesh, Wi-Fi sensing, Virtualization, and automation, VVDN acts as the preferred partner.
VVDN also has Wi-Fi 7 Access point reference design based on Qualcomm IPQ 9574 (alder platform) available for white labeling, helping global OEMs with lower cost design and faster time to market.
Write to us at [email protected] to know more
Virtual reality headsets—niche or mainstream?
Virtual reality (VR) headsets used to exist only in the realm of science fiction movies. However, the entry of big tech brands into this niche coupled with an increase in applications has promised to take the segment mainstream.
When comparing WiFi-connected VR headset deployments in the second half of 2021 to those in the second half of 2022, Plume households that own a VR headset have not added more headsets, in fact, we’ve seen a slight decline of -0.9% in the average number per home. However, over the same period, there has been an exponential increase in VR headset-related data usage of +83.9%, coupled with a marginal increase in accumulated busy hours per day of +0.9%. This suggests that while users aren’t using their VR headsets for longer periods, they are using more data-rich services and applications.
When it comes to market share, Meta is the dominant force responsible for 99.7% of VR headset deployments in Plume homes. For now, all indicators suggest that the category remains niche, but with richer applications now available, is the market preparing to go mainstream?
Collaboration enables ISPs to increase customer retention, lower costs and offer new, valuable features to their customers
22 February 2023 – A trio of technology companies are coming together to drastically improve broadband services for Internet Service Providers and their customers.
Lansweeper, the leader in Asset Discovery and Recognition technology; Domos, the global leader in Latency Management for Internet Service Providers; and Cognitive Systems Corp., the leader in Wi-Fi Sensing technology, have joined forces to provide telecom companies with intelligent, value-added services to dramatically enhance customers’ internet experience.
The trio believes that, as the industry becomes increasingly competitive, it is no longer sufficient for ISPs to differentiate themselves solely through increased bandwidth or improved Wi-Fi performance.
The collaboration aims to help ISPs stand out in the market and deliver exceptional solutions to their customers by leveraging a joint ecosystem of specialized, industry-leading technologies.
With each partner’s distinctive technologies working in concert, ISPs stand to gain unparalleled insight into their customers’ device infrastructure, internet and application usage, spatial awareness, end-to-end network quality, and more.
The collaboration will also improve overall network performance by combining latency management to reduce data transmission delays and enable application awareness, device recognition to identify and classify different types of devices on a network, and WiFi Motion to better understand how device placement impacts WiFi performance.
Combining the three applications allows users to optimize and prioritize the performance of their online applications, help customer service agents diagnose problems more effectively, and enable Service Providers to leverage customer insights to introduce new products and services.
Together, the technologies promise to bring services such as streaming, remote work, and online video gaming to the next level, while also enabling ISPs to increase customer retention, reduce operational costs, and upsell new features and services.
The ultimate goal of the collaboration is to provide value-added services to ISPs through spatial, device, and application outcome awareness so that they can launch new tools and services and transform and elevate the customer’s connected experience, the companies said.
Speaking on the news, Amanda Forsyth, Director of Product at Cognitive Systems, said: “Through this collaboration, Service Providers will be able to go beyond basic connectivity and provide an elevated experience for their users. We’re working together to ensure that our technologies are not just compatible, but also work together to unlock even greater capabilities.”
“Together with Lansweeper and Cognitive Systems, we showcase the capabilities of the future Internet Service Provider,” Magnus Olden, CTO at Domos said.
“As ISPs can no longer rely on upping the megabit, they will look to our services to boost customer retention and expand their offerings. ISPs will gain unparalleled spatial, device, network quality, and application usage awareness from customers’ households, which means they can optimize their offerings for usage patterns and proactively engage through cohorted marketing. The services will also help reduce operational costs and improve customer support. In short, this collaboration will highlight how ISPs can deliver a better-connected experience while also driving efficiencies and revenue growth,” Olden said.
Patrizia Cozzoli, VP of Corporate Development at Lansweeper, said: “We are excited to collaborate with Domos and Cognitive Systems to revolutionize the way the internet is used and experienced. By combining our technologies, we aim to provide ISPs with powerful tools to improve network performance, increase efficiency, and deliver a personalized experience for their customers, creating the best internet experience possible. We are taking a major step forward in revolutionizing the internet experience for everyone, and we look forward to delivering the benefits of this partnership to ISPs and their customers.”
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About Lansweeper
Lansweeper is a leader in asset discovery and recognition technology, helping businesses better understand, manage and protect their connected devices and networks. The powerful device recognition technology used in this collaboration is developed by Fing. Lansweeper acquired Fing, the network scanning and device recognition app, in 2020 to extend and enhance its own network discovery capabilities. Today, Lansweeper offers several APIs across its technology portfolio to third parties to embed in their products and solutions. To learn more about Lansweeper’s embeddable technologies, including its database of over 1.4B uniquely identified devices, visit embedtech.lansweeper.com.
About Domos
Domos is the global leader in Latency Management for Internet Service Providers. Domos makes software for Internet Service Providers that can be embedded into any Customer Premises Equipment enabling application awareness and improved network quality, by monitoring, analyzing, and optimizing end-to-end latency in real time. The Internet Service Providers get access to unique insights into any bottlenecks in the customers’ WiFi or Broadband connection and can enable exclusive customer experiences and application integration to also have access to these insights to manage network optimization preferences. To keep up with everything Domos, follow the brand on LinkedIn, Twitter, and YouTube, or visit domos.ai.
About Cognitive Systems
Cognitive Systems Corp. is on a mission to evolve how the world interacts with and uses WiFi. Its flagship technology, WiFi Motion™, transforms the existing wireless access points and devices in a home into a motion-sensing network to unlock new possibilities. WiFi Motion insights are used by service providers to power home security, caregiving, and smart home solutions, simply via a software upgrade and by leveraging the existing infrastructure already in the home. Learn more at www.cognitivesystems.com.
The great American poet, Maya Angelou, once said: “As you grow older, you will discover that you have two hands, one for helping yourself, the other for helping others.” On the surface, this sentiment suggests the ability to balance self-care and the nurturing of important relationships in your life. But the reality is that juggling both can often be costly. In an emergency, airport personnel advise you to pull the oxygen mask over your own nose and mouth before assisting those around you. However, caregivers are frequently placed in situations where their concern for their loved one’s health and safety consumes them, often at the expense of their own health. One of the most difficult aspects of caregiving is deciding how much of yourself to give up to help others — a task that can seem especially daunting for one age group, the sandwich generation.
With both the senior and baby boomer generations expected to grow exponentially, there is a clear need for new solutions to support the ever-increasing demands on caregivers. COVID-19 compelled healthcare systems worldwide to be scrutinized in novel ways, exposing inherent flaws that demonstrated a need for change. The increased adoption of healthcare technology can be seen in the heightened presence of wearables like Fitbits and health apps. As well, in the wake of COVID-19, the world has a transformed perspective on how involved individual users want to be in monitoring their well-being.
The “sandwich generation” is a group of people (usually in their 30s or 40s) who are responsible for raising their own children while also caring for their aging parents. According to a 2021 study, close to one in four Americans falls into this demographic, a figure that is expected to rise exponentially as the baby boomer generation ages. These caregivers’ attention is squished by competing priorities, much like the filling of a sandwich is contained by slices of bread. Trying to balance these priorities causes increased anxiety, stress, and, ultimately, guilt in sandwich generation caregivers.
The increased stress experienced by this sandwich generation is a major issue in terms of jeopardizing the quality of care, which hurts seniors and children. These caregivers struggle to find the time and emotional resources to be good spouses, parents, and children all at the same time.
The unique position of sandwich generation caregivers as actors in so many different roles frequently causes additional confusion and stress as they struggle to separate their caregiving role from their familial one.
They are prone to burnout and feelings of depression, guilt, and isolation as a result of their frustration with a lack of control in caring for their loved ones and unreasonable demands placed on their ability to provide care. Trying to keep that many plates spinning at once is a dangerous task that puts everyone involved in danger. Unfortunately, caregivers are frequently blind to the negative effects on their own mental and physical well-being, as well as the unavoidable negative effects on their loved ones.
The sheer amount of time and resources required to care for a loved one is one of the leading causes of caregiver burnout. Regular check-ins, doctor’s appointments, emergency drop-bys, and the like all take up time, as does worrying about their loved ones when they’re not together. Multiply this burden by two when caring for one’s children and parents, and there simply aren’t enough hours in the day. Caregivers should not be ashamed of their inability to manage all of these responsibilities; rather, they should look to technology to simplify, streamline, and improve their caregiving.
We cannot be everywhere at once. Remote health monitoring solutions help solve this problem by allowing caregivers to monitor their loved ones whenever and wherever it fits into their hectic schedule. Intelligence-driven insights allow caregivers to be more efficient with their time, knowing when to check in on their elderly parents to prevent a critical health event. These types of solutions help to meet the growing demand from seniors who want to age in place, which can put a strain on family caregivers who may not live nearby. Many remote health monitoring solutions will also need to provide behavioural insights, which assist caregivers in tracking their loved one’s health and taking proactive measures when necessary.
Cognitive’s Wi-Fi Sensing technology, WiFi Motion, can be used to provide a robust remote monitoring solution to assist caregivers. WiFi Motion is a layer of intelligence being added to WiFi that has the ability to interact with other connected devices (e.g., wearables, security systems, pill dispensers) and can be combined with other health apps to create a more comprehensive customer experience. Our sample application, Caregiver Aware, provides peace of mind and insights into well-being while respecting the privacy, dignity, and independence of the senior(s) who are aging in place. Caregivers, for example, can check whether their senior parent has been up and moving in the morning by simply looking at an app dashboard on their phone. Similarly, they can receive custom alerts about their loved ones’ activity or sleeping patterns without having to drive over, call them, or rely on their loved ones’ initiative to reach out if there is a problem.
Caregivers want simple, accessible solutions that will allow them to reclaim some of their own time. They do not want to waste time configuring a complicated system that their elderly parents may not understand, misuse, or forget to charge or put on (in the case of a wearable). WiFi Motion, as evidenced by our sample Caregiver Aware app, can enable caregivers to play a less intrusive role in the lives of their loved ones, which is beneficial for caregivers who live far away from those they care for.
As mentioned above, there is a clear demand for tech solutions in the health and eldercare sectors, fueled by an ever-aging population and a growing generation that struggles to balance their own busy lives with caring for their loved ones. Therefore, wellness monitoring solutions need to be customizable, unobtrusive, and so simple to use that they can easily become an integral part of a caregiver’s life.
ISPs are well-positioned to capitalize on the growing need for health monitoring solutions, as they are already looking for new value-added services to entice and retain customers. ISPs can leverage their trusted relationships with their consumers to easily deliver new, high-value services via pre-existing channels and platforms. With WiFi Sensing-based caregiving solutions, ISPs can meet the booming demand while also positioning themselves to provide increased value with additional features as the technology continues to evolve. Wellness monitoring solutions, like Caregiver Aware, can significantly improve the health and happiness of the user. If an ISP can offer similar solutions to their subscribers, they can use the positive health benefits to boost customer satisfaction. Services utilizing WiFi Motion are essential for attracting new customers or retaining existing ones with exciting new applications.
Our sample Caregiver Aware application demonstrates how ISPs can leverage WiFi Motion to provide predictive, intelligent health monitoring, increasing customer satisfaction and laying the groundwork to roll out future services as they build a loyal and happy subscriber base. The market for cutting-edge healthcare technology is only going to grow. ISPs are uniquely positioned to offer empowering healthcare monitoring solutions that improve the quality of life for their customers, both caregivers, and patients alike.
Transform how you manage your subscriber network
As communications service providers (CSPs) struggle to meet increased customer expectations, the enhanced Plume Haystack provides the tools CSPs need to gain visibility into and control over their data, deliver proactive support, and substantially improve subscriber experiences. CSPs have to transform their systems to keep up with rapidly evolving customer expectations. The change begins with gaining full visibility into subscriber data. Only then can CSPs understand customer needs and deliver value in an increasingly competitive field. As research from McKinsey and BARC shows, data-driven organizations are 9X more likely to retain customers and 1.5X more likely to grow revenue by more than 10%. The problem is that current systems are inadequate. CSPs need a suite of tools that allows them to see and manage their subscriber experiences in completely new ways.
That’s why Plume is proud to share some significant updates to Haystack: a CSP software solution for operational efficiency and superior subscriber experience management.
The struggle for visibility is real
CSPs are in a tougher position than ever before. While they have visibility across their access network, individual subscribers’ WiFi networks have been like a black box. These networks are only becoming more complex as customers add IoT devices, smart TVs, and other connected appliances to their homes, making the need for visibility even more important. Meanwhile subscribers expect their WiFi to be flawless and reliable. Any service interruptions can lead to mounting complaints, an increase in support call volumes, and unhappy customers. And without proper visibility, CSPs have to send technicians out for every issue ticket raised—an extremely expensive and time-consuming undertaking. It may seem like a solution to these challenges is far off, even unattainable. But the good news is that it’s available now.
Haystack transforms the way you manage subscriber experiences
Haystack is Plume’s CSP software solution for operational efficiency and superior subscriber experience management. It provides end-to-end visibility of your entire network so you can identify issues in real time, resolve issues quickly and proactively, and improve customer satisfaction. CSPs are already reaping the benefits of Haystack, but we’re rolling out the most robust version of this software yet, including two new capabilities:
