MIMO system enables 2.4GHz, 5GHz and 6GHz with UWB, BLE and IoT options
GREENSBORO, NC – January 12, 2021 – Qorvo® (Nasdaq: QRVO), a leading provider of innovative solutions that connect and power the world, today introduced two Wi-Fi 6E front end modules (FEMs) designed to maximize throughput and range in high-bandwidth applications such as 8K video streaming, online gaming and virtual reality.
Wi-Fi 6E is an extension of Wi-Fi 6 that operates in the recently opened 6 GHz frequency band, in addition to the traditional 2.4 GHz and 5 GHz bands. Wi-Fi 6E triples Wi-Fi capacity with contiguous spectrum to accommodate 7 additional 160 MHz-wide channels or 14 additional 80 MHz channels. Qorvo’s Wi-Fi 6E FEMs unleash the full potential of this new spectrum, delivering leading linearity performance and maximizing throughput and capacity at peak permissible indoor power levels.
The Qorvo QPF4656 and QPF4632 deliver robust and rugged performance with world-class energy efficiency, and the highest speed and throughput at the maximum power levels supported by Wi-Fi 6E’s extended bandwidth. The QPF4656 is designed for consumer Wi-Fi 6E routers and gateways. The QPF4632 is designed for enterprise power-over-ethernet (POE) Wi-Fi 6E products and applications.
The Qorvo Wi-Fi 6E FEMs deliver up to 25% more power efficiency than current solutions in compact packaging, enabling cost, size and thermal performance advantages in consumer and enterprise wireless networking solutions.
Cees Links, general manager of Qorvo’s Wireless Connectivity business, said, “Qorvo’s new Wi-Fi 6E FEMs deliver on the Wi-Fi 6E promise to enable high-bandwidth applications with faster data speeds and lower latency—and in smaller, more rugged form factors. Consumers and businesses will see significant improvements in home entertainment, gaming and social experiences.”
The QPF4656 and QPF4632 FEMs are sampling now.
Connect with us virtually during the all-digital CES® (#CES2021), January 11-14. For more information about Qorvo’s solutions, announcements and meeting inquiries, visit our Qorvo CES 2021 landing page.
Qorvo’s Wi-Fi portfolio serves a broad range of products from flagship smartphones and tablets, to consumer and enterprise gateway and smart home applications. Qorvo’s Wi-Fi 6 solutions enable significantly faster wireless upload and download speeds, increased capacity and improved power efficiency.
Qorvo (Nasdaq: QRVO) makes a better world possible by providing innovative Radio Frequency (RF) solutions at the center of connectivity. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers’ most complex technical challenges. Qorvo serves diverse high-growth segments of large global markets, including advanced wireless devices, wired and wireless networks and defense radar and communications. We also leverage unique competitive strengths to advance 5G networks, cloud computing, the Internet of Things, and other emerging applications that expand the global framework interconnecting people, places and things. Visit www.qorvo.com to learn how Qorvo connects the world.
Qorvo is a registered trademark of Qorvo, Inc. in the U.S. and in other countries. All other trademarks are the property of their respective owners.
Wi-Fi® interoperability in 6 GHz promotes worldwide innovation and diverse ecosystem
Austin, Texas – January 7, 2021 – Wi-Fi Alliance® certification for Wi-Fi 6E is now available to deliver interoperability for devices operating in the 6 GHz spectrum. Interoperability certification for Wi-Fi 6E – as part of Wi-Fi CERTIFIED 6™ – is introduced as global momentum for Wi-Fi® operation in the 6 GHz band increases daily. Wi-Fi 6E brings the immense benefits of 6 GHz spectrum to consumers, device manufacturers, and service providers as the band is being made available around the world. Wi-Fi Alliance certification helps ensure users receive a secure, reliable, and interoperable experience with Wi-Fi 6E devices.
Following the decision by the U.S. Federal Communications Commission to open 1200 MHz of 6 GHz spectrum for Wi-Fi use, the U.K., Europe, Chile, South Korea, and the United Arab Emirates have also made the decision to deliver 6 GHz for Wi-Fi. Countries including Brazil, Canada, Mexico, Peru, Taiwan, Japan, Saudi Arabia, Myanmar, and Jordan are quickly progressing towards opening 6 GHz for unlicensed operation. Wi-Fi Alliance is delivering on its promise to make certification for Wi-Fi 6E products available as the spectrum becomes available. Multiple product vendors are already announcing Wi-Fi 6E devices that make use of the superwide 160 MHz channels and uncongested bandwidth in 6 GHz to deliver multigigabit, low latency Wi-Fi. Wi-Fi CERTIFIED™ provides a standards-based approach for product vendors to introduce secure and interoperable Wi-Fi 6E products throughout the world, helping to create a diverse device ecosystem.
“Wi-Fi 6E will see rapid adoption in 2021 with more than 338 million devices entering the market, and nearly 20 percent of all Wi-Fi 6 device shipments supporting 6 GHz by 2022,” said Phil Solis, research director at IDC. “This year, we expect to see new Wi-Fi 6E chipsets from several companies, and a variety of new Wi-Fi 6E smartphones, PCs, and laptops in the first quarter of 2021 followed by TVs and VR product announcements midyear.”
Wi-Fi 6E certification utilizes cutting-edge WPA3™ security that continually evolves to address market needs. WPA3 has recently been updated to support even more robust password generation, mitigate additional attacks, and further protect and maintain privacy on Wi-Fi networks. Wi-Fi 6E extends into the 6 GHz band the capabilities of Wi-Fi CERTIFIED 6, including orthogonal frequency division multiple access (OFDMA), target wake time (TWT), and multi-user multiple input, multiple output (MU-MIMO). These features all benefit from the additional 6 GHz spectrum capacity and the availability of up to seven superwide 160 MHz channels to move more data and deliver high-bandwidth Wi-Fi 6E applications including unified communications, AR/VR, and holographic video. Wi-Fi 6E delivers lower latency to satisfy industrial IoT and enterprise environment requirements. Wi-Fi 6E brings additional capacity, speed, and reduced latency for critical activities such as telecommuting, telepresence, and distance learning.
A new animation highlights the role of Wi-Fi 6E in delivering Wi-Fi innovation.
“Worldwide interoperability for Wi-Fi 6E devices promotes rapid adoption and innovation in 6 GHz,” said Edgar Figueroa, president and CEO, Wi-Fi Alliance. “Users will soon experience unprecedented Wi-Fi that significantly improves applications and delivers new use cases that will change their connected experiences.”
Member companies providing interoperability test bed devices that are among the first Wi-Fi 6E certified products include: Broadcom, Intel, MaxLinear, MediaTek, ON Semiconductor, and Qualcomm.
For more information, please visit: www.wi-fi.org/discover-wi-fi/wi-fi-certified-6.
With a robust 74 percent adoption rate of its subscriber-facing mobile application, the regional Wyoming CSP is owning the subscriber relationship by delivering the Ultimate Wi-Fi experience and differentiating customer-service with the latest and most popular subscriber-facing services and apps
SAN JOSE, CA – December 17, 2020 – Calix, Inc. (NYSE: CALX) today announced that Silver Star Communications is harnessing the power of the complete Calix Revenue EDGE solution to deliver the Ultimate Wi-Fi Experience, solidifying its relationships with subscribers and fending off trillion-dollar consumer brands. Silver Star first deployed the GigaSpire® BLAST in 2019, delivering industry-best Wi-Fi 6 coverage and establishing functionality through which it could continuously and effortlessly upgrade the subscriber experience thanks to the power of the EXOS® platform and EDGE Suites. With a 74 percent adoption rate of the CommandIQ™ mobile app, the Wyoming communications service provider (CSP) now owns a direct channel to engage with subscribers instantly. This opens the door for Silver Star to tap upsell opportunities and deliver more revenue-generating applications as Calix adds partners to EDGE Suites.
With the CommandIQ mobile app—which Calix designed and can be branded under the CSP’s name—subscribers can customize their experience, run speed tests, leverage voice services, set application priorities, manage parental controls, secure their entire home network with ProtectIQ™ and much more. At the beginning of 2020, Silver Star rolled out the CommandIQ app (which it branded as the Silver Star Home Zone app) and has promoted it with every BLAST system installation. By bundling ProtectIQ as a service along with its BLAST systems, Silver Star has driven an impressive 81 percent adoption rate of the advanced security app. The regional CSP will embrace Calix Marketing Cloud further in 2021 to leverage subscriber data and drive similar upsell opportunities.
The regional CSP delivers comprehensive and differentiated services with amazing whole-home coverage built on the most advanced subscriber and network intelligence through EDGE Insights. Silver Star is managing subscriber experiences proactively through Calix Support Cloud (CSC), resolving three-fourths of trouble tickets without a truck roll—half in a single call. Furthermore, with access to the deep expertise from Calix Customer Success Services teams, Silver Star customer support teams are implementing best practices that deliver superior customer care and create value.
“Tapping into everything that the Revenue EDGE has to offer has given us a new, holistic approach to center our entire business model around the subscriber experience,” said Barbara Sessions, VP and COO for Silver Star. “We now have all the pieces in place to stay ahead of what our communities expect and what our competitors can deliver, but it all starts with serving our subscribers. Customer service is paramount to us, so in the event of network issues or trouble calls, it is vital that we resolve them with minimal disruption. This level of support is part of delivering an unmatched subscriber experience—not simply services. We look forward to growing our partnership with Calix as we continue to innovate and expand our business.”
A Calix customer of more than a decade, Silver Star Communications delivered the first 10G service in the state of Wyoming in 2018 with an AXOS® XGS-PON network. The regional CSP serves Western Wyoming and Eastern Idaho, connecting this region to major cities in adjacent states over a company-owned fiber network of more than 1,100 miles.
“Service providers like Silver Star are leading the way when it comes to owning the subscribers’ home experience,” said Michael Weening, EVP and COO for Calix. “The full Revenue EDGE solution puts the power of data and innovation back in the hands of the CSP and blocks the consumer giants trying to hijack the subscriber relationships. Add in network security and parental controls through the EDGE Suites—all fully managed through the CommandIQ mobile app, branded under the Silver Star name—and Silver Star has everything necessary to delight subscribers and crush competitors. As Calix continues to roll out new partners, such as leading internet-connected camera brand Arlo, to EDGE Suites, the momentum of forward-thinking CSPs like Silver Star will be unstoppable.”
Calix, Inc. (NYSE: CALX) – Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
Dec 14, 2020, 05:00 ET
––Over 150 of the world’s leading communications service providers have turned to Plume for secure hyperconnectivity and personalized smart home services––
PALO ALTO, Calif., Dec. 14, 2020 /PRNewswire/ — Personalized Smart Home Services pioneer Plume®, today announced record growth and adoption of its portfolio of advanced Smart Home Services and Communication Service Provider (CSP) applications, which now power more than 20 million active households around the world. Through 2020, Plume has been scaling rapidly and is currently averaging approximately 1 million new home activations each month, at an accelerating rate. This comes at a time when industry commentators are predicting a sharp increase in Smart Home Services sector growth, fueled by the work-from-home movement coupled with consumers’ insatiable appetite for hyperconnectivity and personalization.
“We’re forecasting exponential growth in the smart home market with yearly revenues from connected devices and associated services reaching nearly $263 billion by 2025,” said Anirudh Bhaskaran, Senior Industry Analyst at Frost & Sullivan. “We believe that service providers are best placed to capitalize on this market opportunity and evolve beyond providing connectivity alone, to build compelling offerings inside the home to increase ARPU and retain customers.”
Today, more than 150 CSPs rely on Plume’s cloud-based Consumer Experience Management (CEM) Platform to elevate subscribers’ smart home experiences, increase ARPU, reduce OpEx, and cut churn. Plume’s rapid growth has been fueled by the independent CSP sector, where the company has added over 100 new customers in 2020 alone, across North America, Europe, and Japan.
Strong channel partnerships and distribution chain
This rapid growth is attributable, in part, to establishing a strong network of industry-leading channel partners including NCTC (who has over 700 members), Consumer Premises Equipment (CPE) and networking solutions providers including ADTRAN, Sagemcom, Sercomm, and Technicolor, and distributors such as Advanced Media Technologies (AMT). Plume’s business model uniquely enables OEM partners to license its iconic “pod” hardware designs to produce and sell directly to CSPs and distributors.
“Plume is enabling NCTC to deliver personalized smart home experiences that include speed, security, and control to our Members,” said Rich Fickle, President of NCTC. “Since partnering with Plume, many of our service providers have already seized on the opportunity to hyper-serve their subscribers and create new revenue opportunities with the growth in smart home.”
As a result of this model, Plume’s turnkey solution can be deployed and scaled rapidly, enabling CSPs to launch new services in less than 60 days, while contactless, self-install kits enable even faster time to market and lower overhead costs.
“Plume has enabled us to expand our distribution channel and offer Plume-designed products directly to the independent sector allowing the ISPs to move fast and minimize costs,” said Ken Mosca, President/CEO AMT. “Traditionally, the independent sector has been the last to benefit from technical advancement. However, through the powerful combination of Plume’s SuperPods and its Consumer Experience Management Platform, all Providers, whether big, medium or small have access to the same, groundbreaking technology.”
Fast time to market and scale with an open-source approach leveraging OpenSync
OpenSync™––the fastest growing and the most modern open-source framework for the smart home––has been a key component to Plume’s success. OpenSync’s flexible and cloud-agnostic architecture enables rapid service curation, delivery, scale, management, and support of Smart Home Services, and has already been adopted as a standard by major industry players including the Facebook-sponsored Telecom Infra Project (TIP), coupled with RDK-B, and natively by many of Plume’s CSP customers such as Charter Communications. Today, 25 million OpenSync-integrated access points have been deployed. A comprehensive silicon-to-cloud framework––that is embedded in and supported by major silicon providers––OpenSync ensures that CSPs can increase service scope and velocity, and offer data-driven, proactive support and service.
“Our long collaboration with Plume has added tremendous value to customers of our cutting-edge networking platforms, and has helped service providers deploy differentiated capabilities for the smart home,” said Nick Kucharewski, Vice President and General Manager, Wireless Infrastructure and Networking, Qualcomm Technologies, Inc. “Our work related to OpenSync has provided our customers a framework to rapidly deploy services from the cloud.”
Channel partner and OEM advocacy
“With a number of customer wins already secured––including Franklin Telephone and Summit Broadband––the ADTRAN and Plume partnership is enabling service providers to drive significant customer satisfaction and OpEx gains, by delivering unprecedented quality of experience through advanced network insight and data analytics,” said Robert Conger, SVP of Technology and Strategy, ADTRAN.
“Fast time to market is one of the major benefits that is helping Broadband Networks to deliver new smart home services to independent service providers in Switzerland. By reducing deployment times to as little as 60 days, Plume has enabled our customers to go-to-market in a fraction of the time it would usually take,” said Ivo Scheiwiller, President & CEO, Broadband Networks.
“Plume’s pioneering business model is beneficial to all stakeholders as it enables ISPs to buy their licensed SuperPods directly from us. Working with Plume’s talented and highly efficient engineering team, we’ve been able to incorporate a vast amount of cutting-edge technology into the new SuperPod, and achieve industry-defining performance,” said Haibo Zhao, CTO, CIG.
“As the main integrated partner of Plume since its creation, we’re delighted to market our WiFi extenders and broadband gateways together with Plume’s Consumer Experience Management Platform. Many of our customers rely on the scalability and speed-to-market advantages that the OpenSync platform has delivered, to bring in a new wave of services, all built on open-source and controlled from the cloud,” said Ahmed Selmani, Deputy CEO, Sagemcom.
“As a leading supplier of telecom equipment, Sercomm is committed to delivering solutions with the latest technology. Our customers consistently demand access to the most performant CPE devices in the market. We are delighted to be able to manufacture Plume’s ground-breaking pod family of WiFi access points that have been proven, time and time again, to deliver quite simply the best WiFi performance on the market,” said James Wang, CEO, Sercomm.
“The generation of CPE that is currently being deployed to homes around the world represents a new opportunity to redefine the relationships that network operators have with their subscribers. Open gateways from leading manufacturers like Technicolor have led to new revenue-generating services –– including cloud-gaming, smart-home management, security and much more. By integrating Plume’s Customer Experience Management Platform built on OpenSync, network service providers will be able to optimize the delivery of innovative services from many different providers by managing complexity and tailoring value propositions to the specific needs of subscribers…rapidly and at massive scale,” said Girish Naganathan, Chief Technology Officer, Technicolor.
Plume’s CEM Platform
By partnering with Plume, CSPs and their subscribers have access to the world’s most advanced CEM Platform for the smart home. Powered by cloud and AI, it combines benefits of a back-end data prediction and analytics suite––Haystack™––and highly personalized front-end consumer services suite––HomePass™––to enhance the subscriber’s smart home experience, while significantly reducing the CSP’s operational costs. Plume has received multiple product and best-practices awards in recognition for its transformative impact on customer experience, including most recently from Wi-Fi NOW, Light Reading, Broadband World Forum, and Frost and Sullivan.
Strong endorsement by global Tier 1 CSPs
Plume partners with many of the world’s largest CSPs; Plume’s CEM Platform allows them to evolve their smart home offerings to deliver high-value consumer services at high cadence across diverse hardware landscapes with ease.
“Bell is leading the way in Smart Home solutions in Canada, backed by our direct fibre network connections that deliver the fastest consumer Internet speeds with Plume pods extending smart WiFi to every room in the home,” said Rizwan Jamal, EVP, President Residential and Small Business Services, Bell Canada. “We look forward to our continued partnership with Plume to build on the innovative cloud services that will further enhance connectivity for our residential customers.”
“Advanced In-Home WiFi provides Spectrum Internet and WiFi customers with the ability to optimize their home networks, offering both detailed insights and providing greater control of their connected devices to deliver an unmatched home WiFi experience. Integrating our core advanced technology, and leading WiFi router, with the OpenSync cloud platform and software stack allows us to nimbly deliver best-of-breed features and services. Nearly 400 million devices are connected to our vast network, and we take seriously our responsibility to deliver fast, reliable service, while protecting and securing our customers’ online private information,” said Carl Leuschner, SVP of Internet and Voice Products, Charter Communications.
“Fast, reliable connections that extend throughout the home have never been more important, and our partnership with Plume has played a valuable role in helping our customers achieve that. Two times faster than the first generation, the cloud-managed network capacity provided by our new second-generation xFi Pod provides our customers with a powerful tool for getting the most out of their home connections,” said Tony Werner, President of Technology, Product, Xperience, Comcast Cable. “As an early investor in Plume, and their first major customer in the United States, we applaud them for reaching this impressive milestone.”
“For the past year, J:COM subscribers have been experiencing the benefits of Plume’s services, which create personalized, fast, and secure WiFi throughout the home. We’ve recently expanded our relationship to distribute Plume’s Consumer Experience Management Platform to cable operators throughout Japan, who are now empowered with the tools and technology they need to remain competitive and provide high-value services to their subscribers,” said Mr. Yusuke Ujimoto, Managing Corporate Officer and GM, Business Innovation Unit at J:COM.
“Liberty Global’s gigabit network capabilities benefit from Plume’s Consumer Experience Management Platform by creating a more insightful and intelligent smart home. Bringing together OpenSync and our next-generation broadband, we have a time to market advantage, sophisticated network diagnostics tools, and insights to ensure our customers have the best experience possible,” said Enrique Rodriguez, Executive Vice President & Chief Technology Officer, Liberty Global.
“In the past few months, with customers locked down in their homes, WiFi has become the most relevant service to connect Portuguese homes to their extensive network of families, friends and coworkers. To face this demand, NOS has found in Plume the right partner to provide its customers with an innovative WiFi service that combines coverage and stability throughout the home, including optional parental control as well as advanced security services. Plume’s solution allows a free trial period and provides NOS’ customers with a flexible subscription model available in different options according to the size of the household. The new offer that launched in August ’20 has been a success both in NPS and sales, continuously achieving unprecedented levels of WiFi subscriptions in the Portuguese market,” said Luis Nascimento, CMO and Executive Board Member, NOS Comunicações.
“Vodafone Fiber broadband customers enjoy a reliable and robust WiFi experience in every corner of the home. Adaptive WiFi by Plume is part of our Vodafone Super WiFi service, which continuously learns from WiFi use and performs self-optimization, ensuring people, and devices stay connected. Through Plume cloud services, we’re able to proactively and reactively diagnose potential network issues and easily support customers when necessary. This level of insight makes the difference,” said Blanca Echániz, Head of Product and Services, Vodafone Spain.
Rapid growth within the Independent CSP sector
Plume’s CSP partners see operational and consumer benefits across several vital areas: speed to market, product innovation, and consumer experience.
Speed to market – for independent service providers, the ability to quickly integrate back-office systems, such as billing, inventory, and fulfillment, is critical in reducing OpEx during the initial deployment and beyond. Plume offers all CSPs valuable consumer insights, digital marketing content, and ongoing co-marketing support in addition to the operational benefits.
“Plume’s cloud-managed smart home services can be deployed rapidly and at massive scale. Best of all, these new and exciting features can uncover insights and analytics that drastically improve the connected home experience,” said Dennis Soule, President/CEO, Community Cable & Broadband.
“We evaluated a number of solutions and found Plume to be the best fit for us. We were amazed at how easy it was to set up, even for non-technical staff. Pair that with the ease of use for the end customer, and best-in-class analytics, and we knew that we had a winner. Since rollout, we have been impressed with Plume’s support platform and their regular communication on cloud and firmware updates. The value that Plume has brought us in terms of both new revenue opportunities and reduced truck rolls was recognized almost immediately. But most importantly, our customers love it!” said Steve Frey, General Manager, Stratford Mutual Telephone Company.
“Delivering Plume to our customers could not be simpler, more efficient or cost effective. Our subscribers can effortlessly install Plume at home with a high success rate, and updates are rolled out automatically as soon as the software is ready,” said Mark Walter, Senior Vice President, Service Electric Cablevision.
“We were thrilled when the NCTC introduced the Plume product to its members. We were searching for a managed WiFi system to improve the user experience for our customers. The Plume product has been successful at improving customer satisfaction and retention at StratusIQ. Now that we have a managed WiFi solution that scales to the size of the customer’s home, we feel much more comfortable deploying IPTV solutions,” said Ben Kley, President and GM, StratusIQ.
Product innovation – because of Plume’s cloud-based architecture, new services are developed and launched globally at an accelerated rate. Network operations, support, and consumer services are developed using SaaS methodologies, allowing CSPs to scale rapidly.
“Plume is an advanced solution that continuously learns about your Internet needs and performs advanced self-optimizations. This cloud-coordinated system gives customers stable and consistent WiFi coverage and speed in any room/area of their business or home,” said Gino Villarini, Founder and President, AeroNet.
“Plume’s SuperPods along with the Plume platform offers a cutting-edge solution for our customer base. Since launching the product, the overall feedback has been extremely positive. Our customers are experiencing stable WiFi connections and complete home coverage with an average of 2.5 SuperPods per home in our demographic. Additionally, our Help Desk and IT teams are benefiting from having visibility into the customers network for remote troubleshooting purposes. It is quicker and easier for us to identify the root causes of troubles which translates into faster resolutions for our customers. Yes, we can make the argument that the Plume platform has given us the ability to provide better customer service. Plume has been a game changer for our company, and we are very excited about the Plume for Small Business solution once it becomes available,” said Robert Parisien, President, D&P Communications.
“Plume’s app based product is more consumer friendly than products we have used in the past so it provides wireless service customers with an experience they can benefit from. Plume just works. The product has reduced support calls and churn when compared to our old WiFi solution. It is refreshing to work with a vendor that provides an innovative product that makes a positive difference,” said Dave Hoffer, COO, MCTV.
“WightFibre leverages the unprecedented insight Plume’s sophisticated customer support tools and data dashboards provide into each and every home. This in turn allows problems to be solved immediately without an engineer call-out––again this is really appreciated by the customer. The metrics speak for themselves: our customer satisfaction Net Promoter Score is now consistently in the high 50s. The average time taken to resolve a customer case has reduced from 1.47 to 0.45 days as problem resolution now rarely requires an engineer visit. The number of cases has also reduced by 25% year on year,” said John Irvine, CEO, WightFibre.
Consumer experience – born in the cloud, Plume’s consumer service, HomePass, provides subscribers with intelligent, self-optimizing WiFi, control of internet access and content filtering, and security features that ensure devices and people stay protected against malicious activity.
“As leaders in broadband technology, we know that the modern smart home requires a personalized approach tailored to each person, home and device. Plume does just that,” said Matt Weller, President of All West Communications.
“Zoom, featuring HomePass by Plume, creates the ultimate user experience by putting WiFi where the customer needs it most. As a result, our customers experience fewer coverage and performance issues, which generate less need for assistance and higher levels of satisfaction. We couldn’t be happier with our decision to use Plume as the technology partner for our Enhanced WiFi product,” said Jeff Ross, President of Armstrong.
“Today’s home WiFi experience has become a point of frustration with subscribers, but Plume eliminates the challenge entirely. While we know that Plume self-optimizes daily—with real-time data usage in order to prioritize bandwidth when and where it’s needed—all our customers know is that an easy self-installation leads to a robust wall-to-wall WiFi experience,” said Matthew L. Dosch, Executive Vice President & Chief Operating Officer, Comporium.
“Access to fast, reliable internet has never been more important as consumers need remote access to work-from-home, students are doing distance learning from home, and families are watching more streaming video content than ever before. Smart WiFi gives consumers more bandwidth on demand in any room of the home thanks to Plume Adapt––the best part about this service is that homeowners can control everything from one easy-to-use app,” said Ashley Phillips, General Manager of C Spire Home.
“Our Whole Home WiFi service, Powered by Plume HomePass, delivers fast and consistent internet throughout the home, it keeps families safe from potential security threats and gives them better control over their digital health. We thank Plume for making this possible,” said Rod Boss, President and CEO, Docomo Pacific.
“Plume’s easy-to-use platform has allowed our customers to work untethered throughout their homes, so they can do business and attend school remotely with confidence in their wireless connection. The intuitive Plume app gives users the ability to manage and monitor all wireless devices in their network, allowing them to see what’s consuming bandwidth and control devices from their phone or tablet. It is a timely product for today’s market and helps us to stay competitive as we strive to meet the ever-changing and increasing needs of our customers,” said Todd Foje, CEO, Great Plains Communications.
“Our partnership with Plume has made reliable connectivity a standard for all of our WiFi customers. We’ve experienced triple-digit growth on our internet product each month since launching Plume, and trouble tickets have dramatically decreased. Customers love our WiFi solution and we love Plume!” said Vice President and General Manager, Mike Oblizalo, Hood Canal Cablevision.
“We only offer our customers premier broadband services and technology. i3 Smart WiFi, Powered by Plume HomePass provides another way for our customers to have a world-class internet experience,” said Brian Olson, COO, i3 Broadband.
“Today’s home WiFi experience can vary for some customers, however Plume eliminates this entirely by distributing WiFi seamlessly throughout the home. With Plume, JT customers’ WiFi networks self-optimise daily with real-time data usage and prioritises bandwidth where and when it is needed the most, providing an unparalleled full-fibre experience on one of the world’s fastest networks,” said Daragh McDermott, Managing Director, JT Channel Islands.
“Our customers see the Internet and WiFi as one and the same. Plume has helped us elevate our in-home customer experience to the next level with seamless coverage throughout the home. The HomePass app gives the customers the device level insight and control over their Internet they’ve been asking for…. best of all, it’s simple!” said Brent Olson, President and CEO, Long Lines.
“Plume has allowed us to help customers take control of their WiFi home experience and given us the tools to help them if they need assistance. Customer satisfaction has been higher with this technology than any other deployment we have ever launched,” said Chad Lawson, CTO, Murray Electric.
“Since deploying Plume, our customer satisfaction has never been higher, and our customer service team has received fewer WiFi related support calls. Our customers now enjoy a WiFi experience that just works perfectly,” said Gary Schrimpf, Asst. Superintendent, Communications, Wadsworth CityLink.
Iconic and performance leading hardware designs
Many of the world’s leading CSPs use Plume’s SuperPod™ WiFi access point (AP) and router technology to deliver next generation Smart Home Services. This includes Comcast, Charter Communications, Liberty Global, Bell, J:COM and over 45 others across North America, Europe and Asia. Liberty Global will also deploy Plume’s SuperPod technology to European consumers in the first quarter of 2021, having expanded its partnership with Plume in February of this year.
Plume’s SuperPod is heralded for its performance in independent third-party product tests. Ars Technica’s Jim Salterwrote: “Plume is on top in each of the four test stations, and it’s got a lower variance between worst and best station, which means more consistent coverage across the house as well.”
“As the creator of the CEM category, we have made it our mission to define modern Smart Home Services and become the world’s standard. We are committed to serving every communications service provider around the globe, small and large, and to delivering delightful consumer experiences via engaging front-end services and cloud-data-driven, back-end insights,” said Fahri Diner, Co-founder & CEO at Plume. “I’m thankful for all of our partners and their continued trust and support as we reach this significant milestone. And I would like to extend a special recognition to ‘the class of 2017’ – Bell Canada, Comcast, Liberty Global, Sagemcom and Qualcomm who had the courage and conviction to bet on Plume early, and with whom our partnership has only deepened and expanded as we reinvent the residential service bundles together.”
Plume is the creator of the world’s first Consumer Experience Management (CEM) Platform, powered by OpenSync™, which enables the curation and delivery of new Smart Home Services rapidly and at massive scale. The Plume HomePass™ Smart Home Services Suite which includes Plume Adapt™, Guard™, Control™, and Sense™ is managed by the Plume Cloud, a data- and AI-driven cloud controller currently running the largest software-defined network in the world. Plume leverages OpenSync, an open-source framework which comes pre-integrated and supported on the leading silicon and platform SDKs for coordination by the Plume Cloud.
Plume, Powered by Plume HomePass, OpenSync, HomePass, Haystack, SuperPod, Adapt, Guard, Control, and Sense are either trademarks or registered trademarks of Plume Design, Inc. Other company and product names are used for informational purposes only and may be trademarks of their respective owners.
SOURCE Plume Design, Inc.
As most businesses know, WiFi is no longer an amenity— it is an expectation. No matter where people go, they want to look at information on their phones, and they do not want to burn through their personal data plans. GoZone WiFi is offering restaurants, bars, and cafes an opportunity to provide WiFi and get valuable data in return without compromising the business’ security.
A customer will wait ten minutes or fewer before trying to log into a bar, restaurant, or café WiFi system. Customers will invariably spend more time at a place that offers free WiFi, and they will also spend more money on those premises. The unfortunate downside is that running these systems costs money. However, using GoZone WiFi’s software shifts the cost-benefit ratio back in favor of the businesses that implement it.
In short, the cost of providing guest WiFi pales in comparison to the revenue and engagement a company generates from the actionable data gathered by implementing the newest tool in the marketing arsenal— WiFi marketing.
GoZone WiFi’s Marketing4Wifi tool provides customers unfettered and speedy access to a business’ WiFi. All they must do is sign in through what is known as a captive portal. Customers gain access to the venue’s free WiFi once they choose to enter the portal by logging in with:
Not only does this login procedure protect your network from outsider incursions by limiting access to passwords, but it is the key to providing the company with information about the customers’ behavior on the network.
When customers use a bar’s WiFi through this system, that business will gain access to valuable data such as:
This information provides businesses with many incredible benefits and insights into their customer base. Combined with a contact management add on provided by GoZone WiFi, the bar can instantly develop profiles on customers to start effectively leveraging the data to its benefit.
The insights gleaned from the data can also be utilized in some of the following ways:
Implementing GoZone WiFi’s system in any bar, restaurant, or café can help a business increase customer loyalty, offer their customers a great WiFi experience, and position itself to more effectively market to their chosen demographics. Adding this system is a simple, proven way to give businesses a higher ROI on WiFi, ensuring a mutually beneficial interaction between them and their clients.
By Eve Danel
November 30, 2020
LitePoint’s Eve Danel has developed this three-part blog series on Wi-Fi 6E and testing challenges. Throughout this series of blog posts, you’ll learn the basics of operating rules for Wi-Fi 6E in the 6 GHz band, the challenges when validating Wi-Fi 6E designs and what testing solutions LitePoint has available for Wi-Fi 6E.
Building and Testing the Next Generation High Performance Wi-Fi 6E Devices
In my previous blog post, I explored the IEEE 802.11ax rules of operation in the 6 GHz band and how they differ from operation in the 2.4 GHz and 5 GHz bands. In my final post as part of this Wi-Fi 6E series, I want to explore the challenges device makers must consider when building the next generation of Wi-Fi 6E devices and some of the testing solutions that LitePoint offers.
With the FCC’s Report on Order establishing rules for unlicensed devices in Wi-Fi 6E and the IEEE 802.11ax rules of operation, Wi-Fi 6E device makers have a lot to consider. As exciting as this new Wi-Fi spectrum availability is, it is critical that new Wi-Fi 6E devices meet the stringent requirements for performance and interoperability.
Challenges to Building the Next Generation, High Performance Wi-Fi
Building on the analogy of Wi-Fi 6E as a new, large freeway that only allows the fastest cars, how can device makers build the next generation of high-performance Wi-Fi devices that can take advantage of this highway of brand new spectrum? It’s exactly like building a high-performance sports car. There are many challenges to overcome, the below are a few that are particularly demanding.
LitePoint Wi-Fi 6E Test Solutions
When developing Wi-Fi 6E devices, compliance verification and performance validation will be imperative to ensure these devices can really take advantage of this new spectrum. LitePoint has innovative, high performance testing solutions that can help device makers validate and accelerate Wi-Fi 6E device development.
LitePoint’s IQxel-MW 7G™ is the first fully integrated tester for Wi-Fi 6 and Wi-Fi 6E. This test solution supports a continuous frequency range from 400 MHz to 7.3 GHz and features native support for per-port 160 MHz and 80+80 MHz signal combination. The IQxel-MW 7G has the best in class, residual EVM performancethat’s needed for 1024 QAM testing and supports packet detection and timing requirements needed for Wi-Fi 6E advanced testing of features like multi-user OFDMA.
IQxel-MW 7G supports legacy Wi-Fi standards, thereby ensuring coverage for Wi-Fi 802.11 a/b/g/n/ac and 802.11ax testing in the 2.4 GHz, 5 GHz and 6 GHz bands. In addition to Wi-Fi, the test system delivers high performance verification for the most popular wireless connectivity standards including WLAN legacy, all Bluetooth device standards (1.x, 2.x, 3.0, 4.x, 5.x), including cellular TDD and FDD non-signaling test modes for 2G/3G/4G and 5G cellular technologies.
The test platform is well suited for use in design verification and manufacturing testing.
IQfact+™ software is a test automation solution that combines device under test (DUT) and tester control. This software provides turnkey testing and calibration for leading Wi-Fi chipsets, enabling thorough design verification and rapid volume manufacturing with minimal customer engineering effort.
Each IQfact+ software is tailored to provide the best test efficiency for a specific chipset and is designed specifically for the LitePoint tester architecture, resulting in drastically reduced test time and engineering effort. IQfact+ encompasses a growing library of over 350 chipsets and supports all key wireless connectivity technologies.
With IQfact+ turnkey solutions developed for Wi-Fi 6 and 6E chipsets, the IQxel-MW 7G tester provides an out-of-the-box calibration and verification solution that can help device makers accelerate time to market.
Success with LitePoint
LitePoint has helped manufacturers deliver over 10 billion Wi-Fi-enabled products to market. Please visit our Wi-Fi 6E page to learn more about LitePoint’s Wi-Fi 6E solutions, and I invite you to view the full replay of my webinar on this topic. Look for more blog posts on Wi-Fi 6E, UWB and other topics from myself and the LitePoint team in the weeks to come.
Compliance to local regulations, such as FDA 510k certification and IEEE/ANSI Wi-Fi C63.27 standard in the US, require medical device manufacturers to ensure the functionality and safety of their devices through rigorous testing. In addition, healthcare facilities must test their Wi-Fi network regularly to:
A, coauthored by the Cybersecurity and Infrastructure Security Agency (CISA), the Federal Bureau of Investigation (FBI), and the Department of Health and Human Services (HHS) was issued on Oct 28, 2020, and shared the following findings:
Similar concerns were echoed by the INTERPOL Secretary General Jürgen Stock in early 2020:
“As hospitals and medical organizations around the world are working non-stop to preserve the well-being of individuals stricken with coronavirus, they have become targets for ruthless cybercriminals looking to make a profit at the expense of sick patients.”
Unfortunately, there has been an increased number of cases, which resulted in various forms of services interruptions at hospitals and clinics, even to an extent that critically ill patients had to be re-routed to other facilities, globally. With this backdrop, it is more vital than ever that healthcare providers assess their network’s vulnerability, perform network penetration testing, including compliance testing of Wi-Fi security protocols (e.g. WPA3, WPA2) and web authentication like secured use of Captive Portals.
As Wi-Fi coverage becomes mission critical for patient care and workflows, it is important to ensure healthcare provider Wi-Fi networks are up to the tasks. Yet improving and optimizing Wi-Fi network and device performance for unique healthcare provider deployment scenarios can be complex.
Learn about the latest test solutions for Wi-Fi turn up services and solutions, including emulating hospital environments in a lab.
Have you ever wondered how your laptop, cellphone, or other mobile devices connect to the internet? “Through Wi-Fi”- that’s the most obvious answer. It is, but then how does Wi-Fi communicate with our devices? Well, the quick response is via radio frequencies, and we’ll jump into more detail in just a bit, along with insights on the much anticipated 6 GHz spectrum and what it means for your Wi-Fi experience.
Restricted to the 2.4 GHz and 5 GHz bands in recent years, we have reached the point where there are now more Wi-Fi networks in a building than radio stations available to listen to in a city. In April of 2020, the Federal Communication Commission (FCC) announced its approval to allocate an uncharted fresh spectrum, the 6 GHz band, to reduce pressure from current frequency bands while delivering high speeds.
Well, what makes the 6 GHz band different?
The number of devices connected to Wi-Fi in homes and public areas has significantly increased over the last decade, especially in this era of home automation and IoT. Current frequency bands are not sufficient to cater to growing bandwidth requirements. With the new 6 GHz band, more throughput is available for reasons including an increased number of non-overlapping channels and greater bandwidth.
There is a limit to the number of channels each band has, which are limited further by the number of non-overlapping channels. These non-overlapping channels are essential in reducing signal interference between devices, ultimately resulting in slower wireless speeds.
The 2.4 GHz band has 11 channels with only three non-overlapping channels (1, 6, 11); therefore, in crowded areas where many devices are connected, signal interference will result in slower internet speeds.
The 5 GHz band overcomes the weaknesses of 2.4 GHz and is ten times wider than the 2.4 GHz band with 24 non-overlapping channels, making it even better. However, some channels of 5 GHz have been in use for the government and the military, so in reality, there are only eight non-overlapping channels available to the public.
The introduction of 6 GHz includes 14 non-overlapping 80 MHz channels, all for public use, reducing the opportunity for co-channel signal interference and ultimately give you better wireless speeds.
The new 6 GHz band will be adding 1,200 MHz of extra bandwidth, meaning users can utilize the 40 MHz and 80 MHz channels plus the newly available 160 MHz channel widths. It is recommended to use smaller channel widths despite reduced throughput to reduce co-channel interference; however, the 6 MHz band overcomes this with extra space on the wireless spectrum. To put this into perspective, 5 GHz band can only support two non-overlapping 80 MHz channels or a single 160 MHz channel, while the 6 GHz band can support fifteen 80 MHz channels and seven 160 MHz channels. This means much less channel overlap and much more bandwidth!
Similar to how the 5 GHz band has a shorter ranger than 2.4 GHz, higher throughput, a more significant number of channels, and higher bandwidth come at the cost of more considerable signal attenuation in the new 6 GHz band; this is where Mesh Wi-Fi comes in. In a mesh Wi-Fi system, the central router and multiple mesh points may be installed throughout a large space to increase wireless 6 GHz coverage. However, unlike the signal extenders, the units form one seamless and unified blanket network that broadens reach and connectivity strength. When roaming, your device maintains a connection to a single SSID without hiccups in connection, giving you the full potential of 6 GHz Wi-Fi around any space.
6 GHz Wi-Fi delivers 1.2 Gbps at even 7 meters away from an access point with obstructions.
The development of 6 GHz and Wi-Fi 6 alone are grand achievements in this new age of Wi-Fi, and combining the two to become Wi-Fi 6E is game-changing for the tech world and the economy. Wi-Fi Alliance* statistics show that the value of Global Wi-Fi will increase by up to $3.47 trillion by 2023, and unlocking 6 GHz Wi-Fi will lead to even more significant economic contributions and a better-connected world.
Wi-Fi 6E delivers a considerable increase in network efficiency and capacity for dense population centers. Wi-Fi 6E will immediately impact network performance in crowded places such as stadiums or apartment buildings. With the global increase in fibre internet coverage, the necessity of Wi-Fi 6E will increase to leverage the full capacity of gigabit broadband connections.
Much like how there is not much 8K video content available, it’s not as beneficial yet to purchase an 8K television when you can’t use it to its full potential. Similarly, the biggest issue with purchasing Wi-Fi 6E routers is that there are only a few devices on the market capable of using its Wi-Fi 6 features or utilize the 6 GHz band. The few devices available on the market now are using a prototype version of the new standard. In 2021, markets will see an influx of 6E chips for commercial use. With that being said, devices compatible with Wi-Fi 6E will be hitting the mainstream markets within the next few years.
With a completely new spectrum unlocked, we are sure to see many innovative products being released in the future.
A recently published Spirent eBook on thediscussed the effect of underlying factors such as the economy, business, government and consumer-behavior on Wi-Fi deployments and testing. While certain Wi-Fi market segments such as large public venues (LPV) and hospitality are still struggling to recover, the healthcare industry is facing altogether different challenges.
According to a recent report from, “Telehealth market in the US is estimated to display a staggering seven-fold growth by 2025, resulting in a five-year compound annual growth rate (CAGR) of 38.2%. In 2020, the telehealth market is likely to experience a tsunami of growth, resulting in a year-over-year increase of 64.3%.”
The World Health Organization (WHO) definesas the “delivery of health care services, where patients and providers are separated by distance. Telehealth uses ICT for the exchange of information for the diagnosis and treatment of diseases and injuries, research and evaluation, and for the continuing education of health professionals.”
“Wi-Fi 6 helps solve the different challenges the healthcare industry is facing.”
Wi-Fi has been the preferred wireless technology of choice for decades in hospitals and clinics, globally. This is primarily because Wi-Fi offers technical advantages in indoor environments, and often, it’s the most cost-effective option for healthcare providers. As a result, an increasing number of medical devices enabled with Wi-Fi technology are entering the healthcare industry each year, ranging from simple applications to mission critical real-time applications (e.g. ubiquitous access to patient medical records).
With stringent regulatory requirements such as FDA 510k certification for product introduction in the U.S., patient safety and privacy concerns (e.g. HIPAA in the U.S., GDPR in Europe), and the need to provide patient care around the clock (24/7/365), it is understandable that new technology adoption takes longer for the healthcare industry. However, the various new features and promises offered by Wi-Fi 6, are providing a great motivation for healthcare providers to think seriously about upgrading their devices and networks.
Wi-Fi 6 offers several benefits over legacy standards such as Wi-Fi 5/4. Key features include Orthogonal Frequency Division Multiple Access (OFDMA) for Downlink and Uplink (DL/UL), Multi-user Multiple Input and Multiple Output (MU-MIMO) for DL/UL, Target Wake Time (TWT) among others.
Coupled with the latest security standard by the Wi-Fi Alliance (WFA) Wi-Fi Protected Access 3 (WPA3) for Enterprise, Wi-Fi 6 enables healthcare providers to benefit from a reliable, efficient, and secured Wi-Fi connection for patient care and clinical workflows.
In addition, Wi-Fi 6 is backward compatible, enabling legacy clients to co-exist with the latest Wi-Fi 6 devices. This is particularly important in healthcare facilities, where thousands of devices from various Wi-Fi generations are served by the same network at any given time.
In the, we will take a closer look at Wi-Fi device and network testing considerations for healthcare providers.
MIMO system enables 2.4GHz, 5GHz and 6GHz with UWB, BLE and IoT options
Eindhoven, The Netherlands – November 12th, 2020
The Antenna Company, a specialist in the design of high-performance embedded antennas, today announced a new Wi-Fi 6E MIMO antenna system designed to increase network capacity, extend range and reduce latency in enterprise and industrial IoT networks. The antenna system enables simultaneous operation in the 2.4, 5 and 6 GHz frequency bands, resulting in an additional 1.2 GHz of spectrum and greater than 2x increase in available channels.
“The adoption of high performance WiFi 6E antenna systems is a key enabling technology to fully realize the benefits of the unlicensed spectrum between 5.925 and 7.125 GHz”, said Mark Hung, VP Technology and Engineering at the Wi-Fi Alliance.
Optimized for seamless integration into access points, The Antenna Company’s design supports a total of 15 antennas, including dedicated 4×4 5 GHz + 4×4 6 GHz + 4×4 2.4/5 GHz Wi-Fi antennas. Cross-pair Wi-Fi antenna isolation of greater than 45 dB is achieved for concurrent operation in the 5 GHz band.
An additional 0.9/2.4 GHz IoT antenna is included to enable IoT use cases, along with tri-band 2.4/5/6 GHz antennas for radio spectrum management. The entire antenna system is mounted on a metal backplate to enable mechanical, thermal and RF integration with the access point.
The design also comes with an Ultra-Wide Band (UWB) option to enable Real-Time Location System (RTLS) services such as access control, indoor navigation, asset tracking and contact tracing. The UWB antennas support channels 5 and 9 for worldwide spectrum coverage. To avoid coupling and detuning between antennas, greater than 30 dB of isolation is achieved between the UWB and Wi-Fi antennas.
The Antenna Company’s Wi-Fi 6E + UWB antenna system also features:
“Wi-Fi 6E enables the capacity, speed and latency needed to support the shift in network usage for Enterprise and Industrial IoT markets. The addition of UWB gives our customers a scalable platform to offer new RTLS services”, said company CEO David Favreau.
To request more information and to discuss your specific system requirements, please contact The Antenna Company at [email protected]
About The Antenna Company
The Antenna Company is an antenna systems provider that delivers high-performance solutions based on proprietary design principles, advanced materials and RF system expertise. Our patented technology results in clearly differentiated performance over conventional antenna solutions in the market. The company’s mission is to enable its Enterprise, Consumer and IoT customers to offer the best end-user experience, by providing innovative and novel antenna system solutions. The Antenna Company provides standard and customized solutions to OEM and ODM customers worldwide for Wi-Fi, GNSS, LTE, UWB, CBRS and 5G technologies. Antenna Company is headquartered in the Netherlands with sales offices in the US and Asia.
For more information, please visit https://www.antennacompany.com