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GLOBAL Wi-Fi NEWS bulletin

March 8, 2023

Intelligence and insights for the smart-home industry

Virtual reality headsets—niche or mainstream?

Virtual reality (VR) headsets used to exist only in the realm of science fiction movies. However, the entry of big tech brands into this niche coupled with an increase in applications has promised to take the segment mainstream.

When comparing WiFi-connected VR headset deployments in the second half of 2021 to those in the second half of 2022, Plume households that own a VR headset have not added more headsets, in fact, we’ve seen a slight decline of -0.9% in the average number per home. However, over the same period, there has been an exponential increase in VR headset-related data usage of +83.9%, coupled with a marginal increase in accumulated busy hours per day of +0.9%. This suggests that while users aren’t using their VR headsets for longer periods, they are using more data-rich services and applications.

When it comes to market share, Meta is the dominant force responsible for 99.7% of VR headset deployments in Plume homes. For now, all indicators suggest that the category remains niche, but with richer applications now available, is the market preparing to go mainstream?

Read full release

March 1, 2023

[Press Release]

Lansweeper, Domos and Cognitive Systems Join Forces to Elevate Broadband Experience

Collaboration enables ISPs to increase customer retention, lower costs and offer new, valuable features to their customers

22 February 2023 – A trio of technology companies are coming together to drastically improve broadband services for Internet Service Providers and their customers.

Lansweeper, the leader in Asset Discovery and Recognition technology; Domos, the global leader in Latency Management for Internet Service Providers; and Cognitive Systems Corp., the leader in Wi-Fi Sensing technology, have joined forces to provide telecom companies with intelligent, value-added services to dramatically enhance customers’ internet experience.

The trio believes that, as the industry becomes increasingly competitive, it is no longer sufficient for ISPs to differentiate themselves solely through increased bandwidth or improved Wi-Fi performance.

The collaboration aims to help ISPs stand out in the market and deliver exceptional solutions to their customers by leveraging a joint ecosystem of specialized, industry-leading technologies.

With each partner’s distinctive technologies working in concert, ISPs stand to gain unparalleled insight into their customers’ device infrastructure, internet and application usage, spatial awareness, end-to-end network quality, and more.

The collaboration will also improve overall network performance by combining latency management to reduce data transmission delays and enable application awareness, device recognition to identify and classify different types of devices on a network, and WiFi Motion to better understand how device placement impacts WiFi performance.

Combining the three applications allows users to optimize and prioritize the performance of their online applications, help customer service agents diagnose problems more effectively, and enable Service Providers to leverage customer insights to introduce new products and services.

Together, the technologies promise to bring services such as streaming, remote work, and online video gaming to the next level, while also enabling ISPs to increase customer retention, reduce operational costs, and upsell new features and services.

The ultimate goal of the collaboration is to provide value-added services to ISPs through spatial, device, and application outcome awareness so that they can launch new tools and services and transform and elevate the customer’s connected experience, the companies said.

Speaking on the news, Amanda Forsyth, Director of Product at Cognitive Systems, said: “Through this collaboration, Service Providers will be able to go beyond basic connectivity and provide an elevated experience for their users. We’re working together to ensure that our technologies are not just compatible, but also work together to unlock even greater capabilities.”

“Together with Lansweeper and Cognitive Systems, we showcase the capabilities of the future Internet Service Provider,” Magnus Olden, CTO at Domos said.

“As ISPs can no longer rely on upping the megabit, they will look to our services to boost customer retention and expand their offerings. ISPs will gain unparalleled spatial, device, network quality, and application usage awareness from customers’ households, which means they can optimize their offerings for usage patterns and proactively engage through cohorted marketing. The services will also help reduce operational costs and improve customer support. In short, this collaboration will highlight how ISPs can deliver a better-connected experience while also driving efficiencies and revenue growth,” Olden said.

Patrizia Cozzoli, VP of Corporate Development at Lansweeper, said: “We are excited to collaborate with Domos and Cognitive Systems to revolutionize the way the internet is used and experienced. By combining our technologies, we aim to provide ISPs with powerful tools to improve network performance, increase efficiency, and deliver a personalized experience for their customers, creating the best internet experience possible. We are taking a major step forward in revolutionizing the internet experience for everyone, and we look forward to delivering the benefits of this partnership to ISPs and their customers.”

ENDS

About Lansweeper

Lansweeper is a leader in asset discovery and recognition technology, helping businesses better understand, manage and protect their connected devices and networks. The powerful device recognition technology used in this collaboration is developed by Fing. Lansweeper acquired Fing, the network scanning and device recognition app, in 2020 to extend and enhance its own network discovery capabilities. Today, Lansweeper offers several APIs across its technology portfolio to third parties to embed in their products and solutions. To learn more about Lansweeper’s embeddable technologies, including its database of over 1.4B uniquely identified devices, visit embedtech.lansweeper.com.

About Domos

Domos is the global leader in Latency Management for Internet Service Providers. Domos makes software for Internet Service Providers that can be embedded into any Customer Premises Equipment enabling application awareness and improved network quality, by monitoring, analyzing, and optimizing end-to-end latency in real time. The Internet Service Providers get access to unique insights into any bottlenecks in the customers’ WiFi or Broadband connection and can enable exclusive customer experiences and application integration to also have access to these insights to manage network optimization preferences. To keep up with everything Domos, follow the brand on LinkedIn, Twitter, and YouTube, or visit domos.ai.

About Cognitive Systems

Cognitive Systems Corp. is on a mission to evolve how the world interacts with and uses WiFi. Its flagship technology, WiFi Motion™, transforms the existing wireless access points and devices in a home into a motion-sensing network to unlock new possibilities. WiFi Motion insights are used by service providers to power home security, caregiving, and smart home solutions, simply via a software upgrade and by leveraging the existing infrastructure already in the home. Learn more at www.cognitivesystems.com.

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February 22, 2023

[Blog]

How Can ISPs Relieve Caregiver Burnout?

The great American poet, Maya Angelou, once said: “As you grow older, you will discover that you have two hands, one for helping yourself, the other for helping others.” On the surface, this sentiment suggests the ability to balance self-care and the nurturing of important relationships in your life. But the reality is that juggling both can often be costly. In an emergency, airport personnel advise you to pull the oxygen mask over your own nose and mouth before assisting those around you. However, caregivers are frequently placed in situations where their concern for their loved one’s health and safety consumes them, often at the expense of their own health. One of the most difficult aspects of caregiving is deciding how much of yourself to give up to help others — a task that can seem especially daunting for one age group, the sandwich generation.

With both the senior and baby boomer generations expected to grow exponentially, there is a clear need for new solutions to support the ever-increasing demands on caregivers. COVID-19 compelled healthcare systems worldwide to be scrutinized in novel ways, exposing inherent flaws that demonstrated a need for change. The increased adoption of healthcare technology can be seen in the heightened presence of wearables like Fitbits and health apps. As well, in the wake of COVID-19, the world has a transformed perspective on how involved individual users want to be in monitoring their well-being.

Trying to Keep Too Many Plates Spinning

The “sandwich generation” is a group of people (usually in their 30s or 40s) who are responsible for raising their own children while also caring for their aging parents. According to a 2021 study, close to one in four Americans falls into this demographic, a figure that is expected to rise exponentially as the baby boomer generation ages. These caregivers’ attention is squished by competing priorities, much like the filling of a sandwich is contained by slices of bread. Trying to balance these priorities causes increased anxiety, stress, and, ultimately, guilt in sandwich generation caregivers.

The increased stress experienced by this sandwich generation is a major issue in terms of jeopardizing the quality of care, which hurts seniors and children. These caregivers struggle to find the time and emotional resources to be good spouses, parents, and children all at the same time.

The unique position of sandwich generation caregivers as actors in so many different roles frequently causes additional confusion and stress as they struggle to separate their caregiving role from their familial one.

They are prone to burnout and feelings of depression, guilt, and isolation as a result of their frustration with a lack of control in caring for their loved ones and unreasonable demands placed on their ability to provide care. Trying to keep that many plates spinning at once is a dangerous task that puts everyone involved in danger. Unfortunately, caregivers are frequently blind to the negative effects on their own mental and physical well-being, as well as the unavoidable negative effects on their loved ones.

How Can We Lighten Caregivers’ Plates?

The sheer amount of time and resources required to care for a loved one is one of the leading causes of caregiver burnout. Regular check-ins, doctor’s appointments, emergency drop-bys, and the like all take up time, as does worrying about their loved ones when they’re not together. Multiply this burden by two when caring for one’s children and parents, and there simply aren’t enough hours in the day. Caregivers should not be ashamed of their inability to manage all of these responsibilities; rather, they should look to technology to simplify, streamline, and improve their caregiving.

We cannot be everywhere at once. Remote health monitoring solutions help solve this problem by allowing caregivers to monitor their loved ones whenever and wherever it fits into their hectic schedule. Intelligence-driven insights allow caregivers to be more efficient with their time, knowing when to check in on their elderly parents to prevent a critical health event. These types of solutions help to meet the growing demand from seniors who want to age in place, which can put a strain on family caregivers who may not live nearby. Many remote health monitoring solutions will also need to provide behavioural insights, which assist caregivers in tracking their loved one’s health and taking proactive measures when necessary.

Cognitive’s Wi-Fi Sensing technology, WiFi Motion, can be used to provide a robust remote monitoring solution to assist caregivers. WiFi Motion is a layer of intelligence being added to WiFi that has the ability to interact with other connected devices (e.g., wearables, security systems, pill dispensers) and can be combined with other health apps to create a more comprehensive customer experience. Our sample application, Caregiver Aware, provides peace of mind and insights into well-being while respecting the privacy, dignity, and independence of the senior(s) who are aging in place. Caregivers, for example, can check whether their senior parent has been up and moving in the morning by simply looking at an app dashboard on their phone. Similarly, they can receive custom alerts about their loved ones’ activity or sleeping patterns without having to drive over, call them, or rely on their loved ones’ initiative to reach out if there is a problem.

Caregivers want simple, accessible solutions that will allow them to reclaim some of their own time. They do not want to waste time configuring a complicated system that their elderly parents may not understand, misuse, or forget to charge or put on (in the case of a wearable). WiFi Motion, as evidenced by our sample Caregiver Aware app, can enable caregivers to play a less intrusive role in the lives of their loved ones, which is beneficial for caregivers who live far away from those they care for.

ISPs are Positioned to Relieve Caregiver Burnout

As mentioned above, there is a clear demand for tech solutions in the health and eldercare sectors, fueled by an ever-aging population and a growing generation that struggles to balance their own busy lives with caring for their loved ones. Therefore, wellness monitoring solutions need to be customizable, unobtrusive, and so simple to use that they can easily become an integral part of a caregiver’s life.

ISPs are well-positioned to capitalize on the growing need for health monitoring solutions, as they are already looking for new value-added services to entice and retain customers. ISPs can leverage their trusted relationships with their consumers to easily deliver new, high-value services via pre-existing channels and platforms. With WiFi Sensing-based caregiving solutions, ISPs can meet the booming demand while also positioning themselves to provide increased value with additional features as the technology continues to evolve. Wellness monitoring solutions, like Caregiver Aware, can significantly improve the health and happiness of the user. If an ISP can offer similar solutions to their subscribers, they can use the positive health benefits to boost customer satisfaction. Services utilizing WiFi Motion are essential for attracting new customers or retaining existing ones with exciting new applications.

Our sample Caregiver Aware application demonstrates how ISPs can leverage WiFi Motion to provide predictive, intelligent health monitoring, increasing customer satisfaction and laying the groundwork to roll out future services as they build a loyal and happy subscriber base. The market for cutting-edge healthcare technology is only going to grow. ISPs are uniquely positioned to offer empowering healthcare monitoring solutions that improve the quality of life for their customers, both caregivers, and patients alike.

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February 22, 2023

[Blog]

Introducing the enhanced Plume Haystack ®

Transform how you manage your subscriber network

As communications service providers (CSPs) struggle to meet increased customer expectations, the enhanced Plume Haystack provides the tools CSPs need to gain visibility into and control over their data, deliver proactive support, and substantially improve subscriber experiences. CSPs have to transform their systems to keep up with rapidly evolving customer expectations. The change begins with gaining full visibility into subscriber data. Only then can CSPs understand customer needs and deliver value in an increasingly competitive field. As research from McKinsey and BARC shows, data-driven organizations are 9X more likely to retain customers and 1.5X more likely to grow revenue by more than 10%. The problem is that current systems are inadequate. CSPs need a suite of tools that allows them to see and manage their subscriber experiences in completely new ways.

That’s why Plume is proud to share some significant updates to Haystack: a CSP software solution for operational efficiency and superior subscriber experience management.

The struggle for visibility is real

CSPs are in a tougher position than ever before. While they have visibility across their access network, individual subscribers’ WiFi networks have been like a black box. These networks are only becoming more complex as customers add IoT devices, smart TVs, and other connected appliances to their homes, making the need for visibility even more important. Meanwhile subscribers expect their WiFi to be flawless and reliable. Any service interruptions can lead to mounting complaints, an increase in support call volumes, and unhappy customers. And without proper visibility, CSPs have to send technicians out for every issue ticket raised—an extremely expensive and time-consuming undertaking. It may seem like a solution to these challenges is far off, even unattainable. But the good news is that it’s available now.

Person looking at Network Status and Performance on their tablet.

Haystack transforms the way you manage subscriber experiences

Haystack is Plume’s CSP software solution for operational efficiency and superior subscriber experience management. It provides end-to-end visibility of your entire network so you can identify issues in real time, resolve issues quickly and proactively, and improve customer satisfaction. CSPs are already reaping the benefits of Haystack, but we’re rolling out the most robust version of this software yet, including two new capabilities:

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February 22, 2023

[Press Release]

Wi-Fi Alliance® expresses disappointment for decision by Mexico IFT

Austin, TX and Washington, D.C. – February 16, 2023 – Wi-Fi Alliance^® is disappointed with the decision by Mexico’s Instituto Federal de Telecomunicaciones (IFT) to open only the lower portion of the 6 GHz band for license-exempt applications such as Wi-Fi^®. Internet connectivity is an essential socioeconomic function, and Wi-Fi is the primary means of delivering Internet to consumers and enterprises in Mexico. The lack of sufficient spectrum access threatens the full realization of Wi-Fi performance and economic benefits. Wi-Fi Alliance notes that this decision undermines spectrum harmonization with other countries in the Americas, including Brazil, Canada, Colombia, Costa Rica, U.S., and others. Wi-Fi Alliance remains committed to working with IFT on delivering Wi-Fi technology benefits across Mexico.

About Wi-Fi Alliance® | www.wi-fi.org

Wi-Fi Alliance^® is the worldwide network of companies that brings you Wi-Fi®. Members of our collaboration forum come together from across the Wi-Fi ecosystem with the shared vision to connect everyone and everything, everywhere, while providing the best possible user experience. Since 2000, Wi-Fi Alliance has completed more than 75,000 Wi-Fi certifications. The Wi-Fi CERTIFIED™ seal of approval designates products with proven interoperability, backward compatibility, and the highest industry-standard security protections in place. Today, Wi-Fi carries more than half of the internet’s traffic in an ever-expanding variety of applications. Wi-Fi Alliance continues to drive the adoption and evolution of Wi-Fi, which billions of people rely on every day.

Follow Wi-Fi Alliance:
wi-fi.org/beacon
wi-fi.org/signal
facebook.com/wificertified
twitter.com/wifialliance
linkedin.com/company/wi-fi-alliance
youtube.com/wifialliance

Media Contact:
Highwire PR for Wi-Fi Alliance
wi-fi@highwirepr.com

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February 21, 2023

[Press Release]

Multinet Leads Innovation with Region’s First Open Wi-Fi Deployment

Pakistan’s Top Service Provider Building Open and Disaggregated Wi-Fi Networks based on TIP’s technologies across Communications Footprint.

– Karachi, Pakistan, February 21, 2023

Multinet, Pakistan’s business communications company of choice, today announced that it is deploying Telecom Infra Project’s OpenWiFi technology to power Wi-Fi networks across the country. Multinet’s OpenWiFi networks will provide seamless high-speed connectivity for public, hospitality, sports and entertainment, and retail enterprise customers.

Well-known for leading-edge telecom solutions to Pakistan, Multinet is the first managed service provider in the region to deploy OpenWiFi’s technology stack to provide the general public and customers with seamless, fast, and affordable connectivity.

Multinet has been providing quality public Wi-Fi across Pakistan, covering all major airports, various public places, malls, and recreational areas with its Wi-Fi infrastructure with the objective of “Connectivity for all.”

“Our singular mission is to deliver superior connectivity solutions for Pakistan and reach out to the public and masses with our public Wi-Fi initiative,” said Adnan H. Zaidi, Chief Operating Officer at Multinet. “By using open and disaggregated technology, such as OpenWiFi, we will continue to lead the market with innovation that delivers exceptional service, quality, and reliability for the public, our customers, and stakeholders. With superior scalability, this will greatly scale up our public Wi-Fi footprint and reach.”

“OpenWiFi is the perfect solution for Multinet because it offers competitive total cost of ownership (TCO) and eliminates vendor lock-in,” said Sandeep Kohli, Connectivity Technologies and Ecosystems Manager, Meta and member of the TIP Open Optical and Open WiFi Program Groups. “It also eliminates the need to introduce additional controllers opening new deployment use cases, such as Wi-Fi networks built for the public, hospitality, sports and entertainment and retail segments, not previously addressed due to cost considerations in these markets.”

“Multinet is leading the region in open and disaggregated technology deployments and we’re excited to see how OpenWiFi will benefit Multinet’s customers,” said TIP Executive Director Kristian Toivo.

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February 16, 2023

[Press Release]

Tanaza and Edgecore Networks announce strategic partnership

Milan, Italy – Tanaza, a leading provider of cloud-based wireless management software, and Edgecore Networks, a leading provider of traditional and open network solutions for enterprises, data centers, and telecommunication service providers, are excited to announce a strategic partnership to provide MSPs and IT professionals with powerful, integrated solutions for wireless networking.

Under this partnership, Tanaza will support Edgecore hardware with its software and Edgecore will make its products available through its distribution partners as Tanaza Powered. This means that they will connect to the Tanaza cloud platform out-of-the-box.

Adopting Tanaza Powered Edgecore APs offers several advantages for MSPs and IT professionals, including:

Simplified management: With Tanaza’s cloud-based platform, MSPs and IT professionals can easily and efficiently manage and monitor their customers’ Wi-Fi networks from one place
Cost-effective solution, with enterprise-grade hardware: The combination of Edgecore’s robust equipment and the Tanaza platform allows customers to easily scale their networks from small & simple deployments to demanding high-density scenarios
Flexible and scalable: Tanaza offers a cost-effective comprehensive feature-set to providers of managed Wi-Fi services. And it can be extended with additional features to meet specific customer requirements, thanks to add-ons and 3rd party integrations in a continuously expanding marketplace
Free for small deployments: Under the Tanaza Basic plan, it’s possible to set up a network of up to three APs and keep it operational with no time limit. This means that this first (small) customer could even be managed with Tanaza completely free-of-charge

In addition to this partnership, Edgecore distributor STORDIS (operating from Germany and serving all EMEA), will provide Edgecore EAP102-T Wi-Fi6 devices to selected MSPs. This will allow MSPs to experience firsthand the benefits of the hardware/software combination enabled by this partnership.

You can apply for one here.

“We are thrilled to partner with Edgecore to provide MSPs and IT professionals with powerful, integrated solutions for wireless networking,” said Sebastiano Bertani, CEO of Tanaza. “By combining Edgecore’s enterprise-grade equipment with our cloud-based software and marketplace, we deliver unprecedented levels of robustness and flexibility together”.

“Edgecore has delivered Wi-Fi solutions around the world in different markets such as enterprises, campuses, hospitality, SMB, etc. Edgecore now is actively contributing to the OpenWiFi solution and has been working with many MSPs/ISPs in these two years,” said Tengtai Hsu, Vice President of Edgecore Networks. “We are excited to partner with Tanaza and bring their powerful cloud-based software to our customers. By making our products able to connect to the Tanaza cloud platform out-of-the-box, we are able to deliver a compelling hardware/software solution that is extremely easy-to-use and that provides the flexibility to be extended virtually with no limits”.

“We have been waiting for disaggregation in the wireless space to arrive for a long time and to be able to support two strong partners like Edgecore Networks – who are the leaders in Open Networking, and Tanaza – with their Enterprise Cloud platform, is really exciting for us! Open networking is in our DNA and now our line-up is further expanded with the addition of these OpenWIFI value options.” said Lukasz Lukowski, CSMO of STORDIS.

For more information about this partnership and the products available, please contact Tanaza or Edgecore.

About Tanaza

Tanaza is a leading provider of cloud-based wireless management software. Its platform enables MSPs and IT professionals to easily manage and monitor their wireless networks with high levels of operational efficiency and flexibility. Tanaza is a TIP OpenWIFI partner.

The company is based in Italy with global partners that include Comfast, Fortinet, Intelbras, and Linksys.

About Edgecore Networks

Edgecore Networks Corporation is a wholly owned subsidiary of Accton Technology Corporation, the leading networking ODM. Edgecore Networks delivers wired and wireless networking products and solutions through channel partners and system integrators worldwide for data center, service provider, enterprise, and SMB customers. Edgecore Networks is the leader in open networking, providing a full line of open 1G-400G Ethernet OCP Accepted™ switches, core routers, cell site gateways, virtual PON OLTs, optical packet transponders, and Wi-Fi access points that offer choice of commercial and open source NOS and SDN software.

For more information, visit wifi.edge-core.com or contact sales@edge-core.com.

About STORDIS

STORDIS is a global leader in building the next generation of Open Disaggregated, Datacenter, Telco, Cloud and Campus Networks. Their company’s mission is to enable customers to benefit from the latest technologies by helping them design their new networks using STORDIS’ expertise, training and support to ensure they succeed.

For more information, visit stordis.com, stordirect.com or route2open.com

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February 13, 2023

The Telecom Infra Project

The Telecom Infra Project (TIP) is an industry initiative aiming to break open the markets for Wi-Fi hardware, software, and services to reduce costs and increase Wi-Fi network availability.

OPENSOURCE WI-FI RADIO SYSTEM

OpenWi-Fi

Can hardware and software for Wi-Fi infrastructure be disaggregated – meaning, can the two be made independent or even open-sourced? If you ask the Wi-Fi subgroup of the Telecom Infra Project (TIP), the answer is yes.

The TIP OpenWi-Fi project is working to remove the lock-in effects of proprietary Wi-Fi hardware, software, and general architectures, with a view to reducing network costs and increasing ubiquity.

Thus far, the collaborative project – which is widely supported by, e.g., Facebook – is mostly working to develop disaggregated residential Wi-Fi service architectures.

OpenWiFi is a community-developed, open-source software for Wi-Fi. It includes both a cloud controller SDK and an Enterprise-grade Access Point (AP) firmware. Both are designed and validated to work seamlessly together.

TIP is also working on improved collaborative schemes to facilitate mobile and Wi-Fi convergence, including Wi-Fi offload.

The work by TIP may lend itself well to reducing the cost and complexity of deploying carrier Wi-Fi networks.

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February 9, 2023

[Press Release]

Powerful New DZS Xperience Cloud Managed Service Offering Helps Regional Service Providers Deliver the Ultimate Subscriber Experience

DZS Xperience Cloud delivers end-to-end network and subscriber visibility with an innovative cybersecurity suite, enabling regional service providers to take the worry out of in-home WiFi and network management and focus on enhancing the customer experience

DALLAS, Texas, USA, February 9, 2023 – DZS (Nasdaq: DZSI), a global leader of access, optical and cloud-controlled software defined solutions, today announced that it has expanded its Artificial Intelligence (AI)-enabled Cloud EDGE solutions suite to include a cloud hosted service offering. The new DZS Xperience Cloud is a multi-tenant managed service offering targeting regional and rural communications service providers and fiber overbuilders that want to deliver their subscribers superior WiFi management and service assurance, while enjoying all the cost and risk advantages of a managed service approach.

DZS Xperience Cloud delivers service providers powerful in-home WiFi management and service assurance capabilities from the Subscriber EDGE to the Access EDGE, enabling them to save precious time and capital and giving them the ability to easily access, monitor and manage the service. The innovative service includes an in-home cybersecurity suite that protects subscribers’ privacy and personal assets across all devices in the home and a feature for generating the required data for stimulus program compliance reporting.

Smaller and regional service providers currently have very limited WiFi management and service assurance options available to them and they are typically offered in the form of closed and proprietary solutions that often do not work with existing installed equipment. These solutions usually require WiFi device and hardware upgrades and lock service providers into financially onerous vendor relationships.

“We created DZS Xperience Cloud to extend the same award-winning benefits that our CloudCheck and Expresse products have been delivering to the most demanding tier-1 service providers for years, to regional and local operators in a managed service offering,” said Miguel Alonso, Chief Product Officer, DZS. “DZS Xperience Cloud is a truly open solution that seamlessly interoperates with legacy equipment, and delivers innovative capabilities that are designed to cost-effectively meet smaller service providers’ unique business needs. With our new cloud-based managed service approach, we have significantly enhanced and simplified the delivery of in-home WiFi experience management and AI-enabled service assurance and are proudly giving our service provider customers back the abiility to focus on what they do best – delivering the ultimate subscriber experience and generating new revenue opportunities.”

In addition to the unmatched experience quality that DZS Xperience Cloud makes possible, service providers can offer their subscribers a long list of differentiating new services, including:

“Shield”: an innovative service that offers subscribers advanced protection against cyber threats and the ability to prevent minors from accessing undesirable content
“TruSpeed”: a unique feature, that enables state-of-the-art speed tests and advanced regulatory reporting and self-service troubleshooting capabilities
A powerful, re-imagined CloudCheck app that comes with a graphically appealing, intuitive interface and enables subscribers to take more control of their user experience

DZS Xperience Cloud provides operators in-home visibility and analytics plus actionable insights from subscriber and network data through the award-winning DZS CloudCheck in-home WiFi experience management and DZS Expresse access network service assurance solutions. Deploying and operating these industry-leading solutions as a managed service helps rapidly transform today’s “Service Providers” into tomorrow’s “Experience Providers”, but without the headaches of enabling and operating the service themselves.

DZS delivers the service and provides access to data and analytics via an easy-to-use graphical dashboard. Customers can choose from an extensive line of DZS Subscriber EDGE gateways and access points, and can offer their subscribers a self-service mobile application to help optimally position in-home equipment, test WiFi speed and signal strength, implement family controls and more.

Alonso added, “DZS Xperience Cloud provides end-to-end visibility, so our customers can benefit from state-of-the art analytics and intelligence while making it easy to manage service assurance and the subscriber experience simultaneously.”

Typical results from DZS Xperience Cloud deployments include:

35% improvement in network quality of experience
35% reduced customer service calls
44% reduction in truck rolls
50% increase in remote issue resolution
80% reduction in number of subscribers experiencing interference
70% reduced subscriber coverage issues
20% increase in customer retention
2 – 4 times increase in Average Revenue Per User (ARPU)

In an industry that has historically been highly proprietary and focused on locking service providers into a single vendor, DZS Xperience Cloud stands out as a disruptively open, end-to-end, cloud-based analytics managed service that spans the diverse equipment found in leading global operators’ networks. DZS Xperience Cloud can be easily combined with the DZS Xtreme Access end-to-end orchestration and automation solution; its marketing-leading Velocity Optical Line Terminal (OLT) portfolio; and the high bandwidth, hardened, long-reach Saber 4400 coherent optical edge transport platform to deliver service providers a complete solution for offering multi-gigabit services.

To learn more about DZS, visit https://www.dzsi.com

About DZS

DZS Inc. (Nasdaq: DZSI) is a global leader of access, optical and cloud-controlled software defined solutions.

DZS, the DZS logo, and all DZS product names are trademarks of DZS Inc. Other brand and product names are trademarks of their respective holders. Specifications, products, and/or product names are all subject to change.

This press release contains forward-looking statements regarding future events and our future results that are subject to the safe harbors created under the Private Securities Litigation Reform Act of 1995. These statements reflect the beliefs and assumptions of the Company’s management as of the date hereof. Words such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “forecast,” “goal,” “intend,” “may,” “plan,” “project,” “seek,” “should,” “target,” “will,” “would,” variations of such words, and similar expressions are intended to identify forward-looking statements. Readers are cautioned that these forward-looking statements are only predictions and are subject to risks, uncertainties and assumptions that are difficult to predict. The Company’s actual results could differ materially and adversely from those expressed in or contemplated by the forward-looking statements. Factors that could cause actual results to differ include, but are not limited to, those risk factors contained in the Company’s SEC filings available at www.sec.gov, including without limitation, the Company’s annual report on Form 10-K, quarterly reports on Form 10-Q and subsequent filings. In addition, additional or unforeseen affects from the COVID-19 pandemic and the global economic climate may give rise to or amplify many of these risks. Readers are cautioned not to place undue reliance on any forward-looking statements, which speak only as of the date on which they are made. DZS undertakes no obligation to update or revise any forward-looking statements for any reason.

For further information see: www.DZSi.com.
DZS on Twitter: https://twitter.com/dzs_innovation
DZS on LinkedIn: https://www.linkedin.com/company/DZSi/

Press Inquiries:

Kenny Vesey, Thatcher+Co.
Phone: +1.973.518.3644
Email: kvesey@thatcherandco.com

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February 2, 2023

[Resources]

OpenRoaming – Game Changer for Ubiquitous Wi-Fi Roaming

OpenRoaming is a Wi-Fi roaming initiative initially conceived and launched by Cisco but since taken over and today operated by the Wireless Broadband Alliance (WBA).

OpenRoaming is a Passpoint-based roaming scheme bringing together identity providers and network providers into a so-called open roaming federation with currently over 1 million Wi-Fi hotspots and counting.

GAME CHANGER FOR SEAMLESS WI-FI

OpenRoaming Architecture

OpenRoaming Identity Providers
Identity providers can be any organization providing accounts for users. The most common and numerous types of identity providers within the context of OpenRoaming are fixed and mobile service providers. Still, anyone providing a user account can also be an identity provider. Both Samsung and Google are identity providers, and OpenRoaming is enabled by default in all Samsung devices from Galaxy S9 and in Google Pixel phones with Android 11 and above. Apple is largely expected to follow suit.

Game Changer for Passpoint

OpenRoaming is a game changer for the live deployment of Passpoint. The industrywide Passpoint project has been in the works since 2014, but the issue has always been the provisioning of Passpoint profiles.

Now finally, Passpoint is pre-enabled in devices from the factory for OpenRoaming. With this, Passpoint can achieve mass-market success not only in theory but also in practice, at least for the settlement-free use case within OpenRoaming.

Other identity providers could potentially be Internet giants like Facebook, Amazon, or Netflix and public networks such as WiFi4EU and Eduroam. Such companies and organizations would then be able to offer their subscribers auto-connect and secure access to Wi-Fi at participating Wi-Fi networks.

OpenRoaming Network Providers

The term network provider describes the participating venues or service providers who own and operate Wi-Fi networks. A network provider can be anything from major Wi-Fi service providers to hotel chains, malls, airports, or congress centers. The Wi-Fi roaming can be free or paid – the details are up to the roaming partners to agree upon.

OpenRoaming aims to build renewed popular support – among carriers and venues – for ubiquitous Wi-Fi roaming and Passpoint. We also see a use case for it together with Aptilo’s Zero-touch Wi-Fi IoT Connectivity invention.

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